The driver I had was named bill, he was super kind and very respectful of my vehicle while towing…read moreit.Would use again any time.

We were stranded on the interstate after hitting something in the road and bursting 2 tires. Within…read more1 minutes after contacting Progressive, Bill from BHT called to let us know he was on his way. Exceptional customer service!!!

Great service today! Thanks! Even though they were short staffed they didn't turn us away, found a…read moredriver for us and he arrived pretty quickly! Very quick process and he gave us a lift to the dealership!

my tire was real low l stop and ask if they would put some air in it,they did even though they was…read morebusy they was nice and fill my tire ,l thank the Lady and the men there who help me,when l need my car check out this is where l will go

To start off with, it was one of the few towing companies that answered when I called them. Most…read moreof them did not. That was a plus. I needed to get a 9x9 shed moved from lowe's parking lot to my house. They said they could do it and we set up a date/time. I went there at the time for pick up. The guy was friendly. I helped him get the shed strapped in and pulled onto the the truck. When he followed me to my house, I told him to back down the side of the barn to drop it. He decided to drive around the barn instead. He proceeded to drive through my barn electric line and ripped it off my barn. I was screaming he was in my line, but it was too late. He powered through and pulled it off and I just got it installed on my barn that week. I tacked it up a bit after the shed was placed. Then had to pay $100 to have the electrician to come back and place it back where it was. I have tried to call the phone number so many times since that day to report the rogue move the driver took to break my electric line, but never an answer. The voice mail is full. Really pointless. Really poor customer service. A $300 tow job ended up costing me $400 after paying my electrician to fix the power line the driver ripped down. i won't be using them again. Don't even know if this is a legit company. If so it is poorly ran. Really not happy with their performance and customer service.

Pro Tow said they'd be to me at 5:30 after I put in the request at 4:20. It is now 9:20 and they…read morehave not shown up. Go with any other company than this one. I have lost an entire evening because of this company.

Could not be more grateful for this place! We started hearing a very loud squealing noise from our…read moretires on our 5th wheel and we had to stop driving. After calling almost a dozen places where no one could help us, finally called Thorough Truck and they came out in less than half an hour! Gene immediately took off our tires, did a full inspection and got us back on the road very quickly. We were very lucky, we thought it was the wheel bearings or our axle, but it ended up being an accumulation of break dust making the noise. After we got back on the road, Gene called us twice to double check we were ok and that the sound was gone - that is phenomenal customer service!! Thank you Gene!!

Service Requested Had them tow my SUV to Richmond and then a day later tow it back to the house…read more Very quick and friendly to deal with!! They can beat any local prices. They are some good people and highly recommend them anyone!!!

I recently requested a tow from Dargavell's. I was looking at my phone and ran off the side of the…read moreroad and into a big hole that was there. I was almost home. I could see the street sign where I would have turned to get to my house. I was paying for the tow myself since I only had liability insurance. To get pulled out of the hole and have my car dropped off less than a half mile at my house was going to cost $125. I was waiting on a Zelle transfer I had sent from one account to another to go through. Zelle transfers are usually instant but this one was taking awhile probably because of the large amount. I told him the situation and he took my car back to their shop and held it hostage until I got the money. He told me I was lucky he didn't impound it. I lost my glasses when I hit the hole. When I walked the two minutes home, found another pair of glasses, I had the transfer completed immediately. I sent him a text that I had the money and was walking to the store down from me to use their ATM to get the cash he requested. Even though on their website it says they accept credit and debit cards. The total i had to pay was $150. Him holding my car hostage cost another $25 for him to return it to me. That was a really good payday for them. They did little to nothing and made $150 for it You would have to be rich to get towed very far by them. Less than a half mile to my house cost me $125 plus an extra $25 because they had to wait 10 minutes on the money They really know how to take advantage of a woman. Shame on this business. Just pitiful.

Flat tire. Quick to respond, got there in about 15 minutes. Another 15 and he had the spare on no…read moreproblem. Fast & Friendly.

Responded to my call within 15 minutes. Towed car to within 10 minutes. Very friendly and…read moreprofessional. Excellent pricing. Highly recommend.

First time using this company and am very impressed with their service. Driver is an excellent…read moredriver at maneuvering the car into place, and they were patient and kind while getting the car loaded from the mechanic's shop, as the facility was late opening up. And, price was very, very reasonable. Will always use them if need be!

I wish I could do less than one star, I have been waiting 3 extra weeks to get my car back, they…read moreordered the wrong parts multiple times ( probably because they were cheaper and wanted to screw me out of my money). I will never do business with them again. they said I would have my car back after 2-3 weeks and it's been over a month and a half. a joke of a repair place.

Best place in Richmond to get your damage repaired! I always ask for Ricky Flynn because he always…read moretakes care of me.

Had an alignment done, not all alignments are equal, and they did a great job. They also diagnosed…read moreother things that needed to be repaired.

Was traveling from Indy to Knoxville when a problem arose with my car. They were able to get me in…read moreand deliver excellent service at a reasonable price. Extremely p