To start off with, it was one of the few towing companies that answered when I called them. Most of them did not. That was a plus. I needed to get a 9x9 shed moved from lowe's parking lot to my house. They said they could do it and we set up a date/time. I went there at the time for pick up. The guy was friendly. I helped him get the shed strapped in and pulled onto the the truck. When he followed me to my house, I told him to back down the side of the barn to drop it. He decided to drive around the barn instead. He proceeded to drive through my barn electric line and ripped it off my barn. I was screaming he was in my line, but it was too late. He powered through and pulled it off and I just got it installed on my barn that week. I tacked it up a bit after the shed was placed. Then had to pay $100 to have the electrician to come back and place it back where it was. I have tried to call the phone number so many times since that day to report the rogue move the driver took to break my electric line, but never an answer. The voice mail is full. Really pointless. Really poor customer service. A $300 tow job ended up costing me $400 after paying my electrician to fix the power line the driver ripped down. i won't be using them again. Don't even know if this is a legit company. If so it is poorly ran. Really not happy with their performance and customer service. read more

Pro Tow said they'd be to me at 5:30 after I put in the request at 4:20. It is now 9:20 and they have not shown up. Go with any other company than this one. I have lost an entire evening because of this company. read more

Sometimes knowing your limits is an important value. Pro Tow was called to rescue my vehicle high-centered on a low concrete barrier. After carefully inspecting the situation and talking with his boss, the driver declined the job. His rollback truck could not extract the vehicle without damaging the front end. He explained that we needed a wrecker. Thank you, Pro Tow! read more

Today, I requested Pro Tow's services to help me with my flat tire. The technician they dispatched (his name was Jimmy) to service my issue was amazing! He was a blessing and was kind, courteous, and speedy! I will definitely utilize this company in the future and refer others to it because of my experience today! read more

Outstanding, was stranded At my house with a broken down vehicle, insurance called Pro-tow, they said they would be in 90 minutes, and in 15 minutes they were here , driver was very courteous,caring and kind. I would recommend these towing company to everyone. read more

Service: Car towing Geico dispatched ProTow for me. I recieved a text saying they were on the way immediately after hanging up with Geico. I then waited 2 hours and 15 min. Called the 8 times, without answer. They never showed, never reached out. Spent over 2 hours waiting in the cold thanks to this unprofessional company. read more

Absolutly the worst customer service ever! my insurance kept dispatching to this company. They refused to take my vehicle because it was at Jade towing and they won't deal with them I was told. 3 days it was dispatched 3 days refused. Went to Jade they took it for free!! They were confused but figured out that Pro tow refused to show insurance picking up a vehicle and they refused to release it to them because of that. read more

Well that was an interesting experience. Today I had to get my car towed due to a flat tire. The wait was a bit long; however, definitely within the 60 minute range set by Geico. The dude was very courteous and quick. My car ended up being towed to my first preference repair; however, they did not have any tires and so to a secondary mechanic shop on Richmond Rd. Pretty cool that, even through a random pick, I was able to get a towing company that supports Breast Cancer Awareness. O_o. Well, hopefully some of the insurance money goes to supporting that. read more

My insurance used them, and Joshua (Squatch) was awesome, he made a difficult situation work, and went the extra mile make sure my car was set down in a better position versus the easy position. Will definitely use them again if I need to read more

My car broke down in Lexington. ProTow sent a truck from Richmond, which took 3 hours to arrive. Lexington police didn't want me on the side of the road any longer, so the police called Roberts Towing who arrived in 20 minutes. ProTow arrived 5 minutes after Roberts. read more

I am right at the Richmond ex. Called two and a half hours ago my insurance told me that my provider would be getting with me. I got a text from insurance saying 120 135 minutes. I waited then called them back. Still have not gotten anything from pro toe. She called them and they said 90 more minutes. Not looking good. Still have not received anything from pro toe. read more

We accidentally locked our son in the car with the engine running, Robert answered the phone on the second ring and got to is in under ten minutes. Pro Tow saved the day while we were trying to keep a two year old from realizing that we couldn't get in to him and have him freak out. read more

Had them tow my car from my house to dealership and the driver ripped my front splitter on my mustang and only said sorry. This is a new car with only 350 miles and all he said was sorry. Would not recommend this company... read more

Terrible place, they said they fixed my car and the next day it broke down again with the same problem and they refused to look at it again. Don't waste your time or money. read more

Had a boat trailer tire blow out on I75 South. Called Pro Tow and they were eager to help and very quick to arrive early on a Saturday morning. Great service and I would recommend Pro Tow for anyone who needs towing or roadside assistance. Thanks Casey for the great service! read more

My son had a flat tire and being away at college, I could not help him. We have roadside assistance with our insurance company and Pro Tow came to the rescue. The tow truck driver called me personally and even sent pictures to show me the issue with the tire. He was very knowledgeable and let my son ride with them to Wal-Mart to get the tire fixed. When we realized the car would have to stay there overnight, the tow truck driver was kind enough to drop my son back off at college since it was on his way. He went above and beyond in the customer service department! read more

Horrible customer service and the Dispatchers are very rude ...With Extreamly long wait times..I would not trust this Company for any roadside assistance need.... read more

My daughter and son-in-law took their vehicle here for a repair. The very next day the vehicle was having the same problem after supposedly being repaired. This company has not finished the repair or made things right after taking their money. Steer clear. read more