There is no one on hand at this location. In order to rent a storage unit, you have to do it all…read moreusing a kiosk. There is a map of the buildings so you can make a choice, but the map is very unclear. I had an experience in which the keypad on the outer door was not working. I did enter the number correctly, and even called their customer service line for assistance. Although they are supposed to be able, according to them to unlock remotely, they couldn't do so. I asked what could be done. Their answer was to "try to reach a property manager and have them come to unlock the door. If you have time to wait on a property manager to drive from no telling where, provided they can reach one, rent a unit. If you want easy access and a person on hand if you need assistance, I'd recommend finding another self storage business.

From the owner: Whether you're in a big house or small apartment, we all tend to collect items over the years that…read moretake up an excessive amount of space. Now, you have a place for your items with SpareBox Storage. Rather than resigning yourself to clutter, you can stay organized, maintain an immaculate apartment/home and impress your visitors. If you have extra items post-move in, are in between moves, or just need a place to store your valuables, you can store with SpareBox Storage in full confidence knowing your belongings will remain safe and untouched. At SpareBox Storage, our customers always come first, so check out our self storage location in Cumming, Georgia and start renting today!

Bad Customer Service. Not kind people. They are expensive!…read more They only care about money.

Service is terrible No one is on site ever to get help…read moreNo one answer your calls Being billed after I gave notice to cancel

This location utilizes a variety of virtual service features and does not have on-site customer…read moreservice. Their website is inconsistent and creates challenges in making payments or getting someone to contact your back. After weeks of trying to communicate with someone who could help me, I received conflicting information from various virtual representatives which resulted in extra fees for me. I would strongly discourage anyone from using this location. Use a company that provides real customer interaction and resolution.

Avoid Midguard Storage at all costs…read more I was rented a unit that was infested with termites and rats. Every single item I stored was brand new and still in sealed boxes--furniture, mattresses, everything. Termites destroyed all of my wooden furniture, and rats chewed through the rest and urinated on brand new mattresses. I've lost thousands of dollars because of this facility's negligence. Instead of owning up to the problem, management has been completely unprofessional and is now falsely claiming I stored food in the unit. Let's be clear--I would never store food in a storage unit. I store my food in my pantry at home, where it belongs. This accusation is both ridiculous and insulting. Even after the clear and extensive damage caused by the infestation, they refused to refund even a single month of rent. Based on the other reviews I've seen, it's obvious this place is run by people who are purely money-hungry and completely lacking in customer care or integrity. I would hate for anyone else to go through what I've experienced. If you value your belongings and peace of mind, go somewhere else. This place is disgusting, dishonest, and not worth a single cent.

La atención es pésima y el personal que estaba el día 11/17/25 a las 10:30 es racista y mal educada…read moretratamos de hacer una renta nos trato de mala manera y luego nos dijo que no podía rentar , nunca más vuelvo allí mientras allá tan pésima trabajadora

Have now called 5 times not a f- in sole will pick up phone! Don't call here as they do not care…read moreabout customers!!!!!! Losers Why do they make you pick a star as they don't deserve even 1.

I had my storage here for almost 2 years and the Staff there was always super helpful and friendly…read more the entire facility is very clean and well managed.

Paid my bill yesterday or the day before. (Before noon) and the code still says see manager. They…read morehave one job. And they fail. The new people are terrible.

If you are looking for a trustworthy storage facility to store things you may want to look…read moreelsewhere. They have a big truck out front that says you can use it for free to move in with when you rent a unit. When it came time to move in we were told that we couldn't use the truck because the brakes weren't working. Being able to use the free truck was one of the main reasons that we rented from cube smart. We had to go to another storage facility down the street to rent a truck and cube smart offered no discount or option at all. Then the unit was advertised at a certain price then after completing the paperwork we were informed that the price was $20 more than we were originally quoted for an insurance policy that you must pay for regardless if you want it or need it. We were also overcharged for a late fee which an entire month of rental was added to on top of the fee. It wasn't until we caught the error and called to correct the issue. If we didn't notice the mistake we would have just pissed away an extra $100. On a positive note the employees are friendly and helpful and I am sure that they are just following the cube smart policy and its these cube smart policies that will send me in the other direction when needing a storage unit in the future.

I had a great experience getting a storage unit with CubeSmart. They were friendly and willing to…read moreanswer all my questions to ensure my storage needs were met!