If I could give zero stars, I would.
Avoid BMG Powersports…read moreif you care about your motorcycle, your money, or your safety.
After an accident, I had my bike towed here instead of Gold Coast. Huge mistake.
I provided upgraded parts for the repair, and they tried to pocket them without crediting me or adjusting my bill--telling me to "take it up with insurance." That was shady from the beginning.
They were supposed to replace items like my Barkbusters with the exact parts listed in their quote. Instead, they installed a flimsy knockoff you could literally bend by hand. When I asked them to fix it, they ignored me. I ended up replacing it myself.
Their workmanship was careless--partially stripped bolts, loose components, and handlebars still torqued from the accident. After eight months in their shop, there's no excuse. And even then, they pressured me to take the bike back unfinished--missing decals--saying they'd mail them later. I refused because they were already paid to finish the job. When they finally got the decals in stock, they botched the install and had to reorder, delaying things again.
It gets worse: they didn't replace parts they were paid to replace, and they caused additional damage--likely when they forced on those cheap Barkbusters. When I pointed it out, they blamed shipping. The explanation didn't make sense: the bike was secured only by the wheels, with no sign of external impact. They also repeatedly assured me that the original damage from the accident had been fixed--but it hadn't. They were 100% sure they'd replaced the part. They were wrong.
Eventually, they said they'd send a replacement--even though the part is only sold in sets. Months later, I still haven't received anything.
After chasing them with unanswered emails and calls, I finally got the owner on the phone. He was rude, dismissive, and belittling. He told me I was overreacting about a "$15 difference"--even though it was over $50. It's not about the money--it's about accountability. They caused the damage and lied about it.
Then he asked me what kind of "compromise" I wanted--as if I was asking for more than the bare minimum. Why should I compromise when they messed up? Classic gaslighting.
He claimed he mailed a check. Let's see if it ever shows up--especially after this review. That's the kind of people you're dealing with here.
I had a cross-country move to manage and no time to keep chasing them. I gave them every opportunity to make it right. They didn't.
BMG Powersports is untrustworthy, unprofessional, and borderline negligent. If you value your bike, your time, or your sanity--go somewhere else.
