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    Classic Collision

    1.0 (2 reviews)
    Closed Closed

    Services - Classic Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    3 More Services

    Rear-end damage

    Auto window repair

    Auto window replacement

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    1 year ago

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    North Star Body & Paint

    North Star Body & Paint

    (1 review)

    STAY AWAY! I would give them no stars but yelp made me pick at least one. Took my van in to get…read moredetailed, it was dirty I admit, however I was willing to pay. When I got there to pick it up, after they called and told me it was clean, it was still being cleaned when I showed up. It had already been there almost two full days. I could clearly see that the sides of the van on the inside had not even been wiped down, trash was still in the back pockets of seats, cup holders had dirt and food in them. Stow and go clearly could have used a better vscume job. It was still wet inside and water spots were clearly visible from the shampoo job. The owner was very disrespectful, he told me my van was just old and something's just don't come clean. Although when I got home, my bottle of 409 and a paper towel did the job. He also said the only ones who you can pay to do this job are teens and sometimes they don't do a good job!!!! Yet he thought I should pay full price. Moreover, as a women he made me feel very uncomfortable. So uncomfortable I just wanted to pay and get out of there. I argued about the price which was $250, I finally left after paying $150. Only because I wanted my keys and wanted to get the hell out of there. The list can go on and on, oh and one more thing I wanted to use my credit card for the purchase to get air miles but when told it was done they only except cash or credit. However when I showed up he was clearly using a machine....so sketchy. I will never go back.

    From the owner: Don't hesitate to call North Star Body & Paint LLC in Palmer, AK. We are committed to your…read moresatisfaction. Call us today.

    Classic Collision

    Classic Collision

    (4 reviews)

    rude staff, did not answer my question If they source used parts first. Would not give me a copy of…read morethe quote.

    Complete incompetence, from estimate through repairs... including the absolute worst customer…read moreservice that I have experienced from any business. Due to the subpar estimate of the damages, the correct parts weren't ordered. The vehicle was with them for a month for a single panel with a dent. When repairs were completed, one of their technicians drove over our car key shattering it. McKenzie told us that we needed to bring another key immediately because they couldn't move the car and continue to work on other cars. She called shattering our key "a little hiccup", and said that although they agreed to pay for the key replacement, that I would need to bring it to the Anchorage dealership to have a new key programmed. I called the Anchorage dealership to make an appointment, and they said they could not schedule an appointment until the replacement key was ordered and paid for. The Anchorage dealership also said that the car would need to be with them 'all day'. Because we live in Wasilla, this would be a huge inconvenience that required two people from our family to drive to Anchorage and take the time of two people and gas for two vehicles. I don't consider this "a little hiccup" as McKinzie joked about. THEN, the worst part... when I called her back to let her know I had to pay for the key in advance before scheduling the appointment and asked how to get reimbursed, she LITERALLY scolded me like I was a child saying "We can't reimburse you! I didn't tell you that you could pay for the key. I need to do it because they give us a corporate discount". In summary, I understand the delays in getting the bodywork done. This is Alaska and things take longer than expected sometimes. I also understand that they shattered our key. It was an accident, accidents happen. The only thing that made me furious beyond believe was how McKenzie joked about this whole ordeal, calling it a little hiccup, and then scolded me when I paid for the key so that we could make the appointment to repair what they damaged. Her complete lack of regard for the time and effort it looks that it was going to take from me to fix something that they damaged during repairs I'm so upset. Her complete lack of professionalism when she scolded me for trying to get the repair scheduled speak volumes about their inability for basic customer service. I don't think that McKenzie should have any job where she interacts with the public on a professional basis.

    Classic Collision - bodyshops - Updated May 2026

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