Complete incompetence, from estimate through repairs... including the absolute worst customer…read moreservice that I have experienced from any business. Due to the subpar estimate of the damages, the correct parts weren't ordered. The vehicle was with them for a month for a single panel with a dent. When repairs were completed, one of their technicians drove over our car key shattering it. McKenzie told us that we needed to bring another key immediately because they couldn't move the car and continue to work on other cars. She called shattering our key "a little hiccup", and said that although they agreed to pay for the key replacement, that I would need to bring it to the Anchorage dealership to have a new key programmed. I called the Anchorage dealership to make an appointment, and they said they could not schedule an appointment until the replacement key was ordered and paid for. The Anchorage dealership also said that the car would need to be with them 'all day'. Because we live in Wasilla, this would be a huge inconvenience that required two people from our family to drive to Anchorage and take the time of two people and gas for two vehicles. I don't consider this "a little hiccup" as McKinzie joked about. THEN, the worst part... when I called her back to let her know I had to pay for the key in advance before scheduling the appointment and asked how to get reimbursed, she LITERALLY scolded me like I was a child saying "We can't reimburse you! I didn't tell you that you could pay for the key. I need to do it because they give us a corporate discount". In summary, I understand the delays in getting the bodywork done. This is Alaska and things take longer than expected sometimes. I also understand that they shattered our key. It was an accident, accidents happen. The only thing that made me furious beyond believe was how McKenzie joked about this whole ordeal, calling it a little hiccup, and then scolded me when I paid for the key so that we could make the appointment to repair what they damaged. Her complete lack of regard for the time and effort it looks that it was going to take from me to fix something that they damaged during repairs I'm so upset. Her complete lack of professionalism when she scolded me for trying to get the repair scheduled speak volumes about their inability for basic customer service. I don't think that McKenzie should have any job where she interacts with the public on a professional basis.

rude staff, did not answer my question If they source used parts first. Would not give me a copy of…read morethe quote.

Least friendly people I have ever spoken to. I tried to book repair work with them and was…read moredisappointed right off the bat. It was going to be almost 2 months before they could get to me and the lady I spoke to had to be one of the rudest people to ever be employed. I took it to another shop and they fixed it the same day the part arrived in 15 minutes I didn't even have to make an appointment. Once they had the part in they told me to just show up whenever I wanted to and they could fix it while I waited in the lobby. ​​​​​​​​​​​​​

Excellent customer service! Quick and efficient. Would definitely recommend them if you need body…read morework.

Always attentive, professional, caring and trustworthy. The…read moreteam at Hall's puts customer care and satisfaction at the top.

Hall's Autobody has been our go-to for all of our insurance work on our vehicles for ten years…read more During that time, they have always provided us excellent service. So, when I decided I wanted a custom paint job on my Challenger, I went to Hall's. Needless to say, they did disappoint me. With a project that extensive, I was privileged to see every facet of the services they offer, and most of all, I met everyone involved and seen the pride they took in thier jobs. I have a show quality Challenger now, and Hall's has a devoted customer for life. Thanks to the whole gang at Hall's for a terrific job!

Unbelievably care goes into Auto Body Concepts repairs. We had an accident in November on our…read morecompany car. It wasn't much damage, but they fixed it up--and did it right! We can't even tell anything had happened to it. The backend is pristine again, and we can move on with our business. Thanks, ABC!

Nate, is the guy if you want the best repairs. He recently completed the repairs and customization…read moreon my Dodge Ram 2500 and it's show quality. Nate went out of his way to make sure everything was done to the highest standard. Lifted, complete custom paint, flares, running boards and blacked out lights. Couldn't have got a better job period.

STAY AWAY! I would give them no stars but yelp made me pick at least one. Took my van in to get…read moredetailed, it was dirty I admit, however I was willing to pay. When I got there to pick it up, after they called and told me it was clean, it was still being cleaned when I showed up. It had already been there almost two full days. I could clearly see that the sides of the van on the inside had not even been wiped down, trash was still in the back pockets of seats, cup holders had dirt and food in them. Stow and go clearly could have used a better vscume job. It was still wet inside and water spots were clearly visible from the shampoo job. The owner was very disrespectful, he told me my van was just old and something's just don't come clean. Although when I got home, my bottle of 409 and a paper towel did the job. He also said the only ones who you can pay to do this job are teens and sometimes they don't do a good job!!!! Yet he thought I should pay full price. Moreover, as a women he made me feel very uncomfortable. So uncomfortable I just wanted to pay and get out of there. I argued about the price which was $250, I finally left after paying $150. Only because I wanted my keys and wanted to get the hell out of there. The list can go on and on, oh and one more thing I wanted to use my credit card for the purchase to get air miles but when told it was done they only except cash or credit. However when I showed up he was clearly using a machine....so sketchy. I will never go back.

From the owner: Don't hesitate to call North Star Body & Paint LLC in Palmer, AK. We are committed to your…read moresatisfaction. Call us today.

I took my low miles 2024 Ram to Chaz for repairs. It is always taken care of and kept in excellent…read morecondition. Chaz damaged my truck: They put parts inside my truck floor destroying it with dents. They broke my rear tail light. They scratched the area where the mounting clips are at on the back of the bed. They left parts loose in my engine compartment. All of the exterior door handles are stained with chemicals. David Walz

Don't waste your time or money with this place! Made appt to bring my vehicle in once they…read morereceived the parts. It sat in their backyard for 2 weeks with nothing being done to it. Their status text messages said it was being disassembled, yet when I drove past still it sat there. After a month of waiting I had to keep calling and calling to get updates. Finally they gave me back my vehicle as it was "drivable", but had to return it a couple weeks later as they still had to fix a few surface spots. If you go here, inspect your vehicle with them before you leave. They will give you scratched and dented parts and then claim it happened when you drove home. Beware!!!!

Trina is a wonderful person, first off. But how my truck was handled by others was completely…read moreunacceptable. The person who does their paint damaged the inside of my truck, along with leaving garbage inside my truck(tape and a grey scour sponge). They dug and pried at the window button on the driver side rear door and completely snapped the brackets that hold it and dug huge holes into it. Classic collision fixed that. Then after they fixed that a new dent showed up in the corner panel that they just fixed, no scratches, no paint transfer. In a place that car doors can't reach. Then upon further inspection there is debris in the paint job. 2023 Ford Maverick. It's new and shouldn't be treated this way. I have waited MANY years for a new car. This is mine and they treated it like crap.

After a minor fender bender my wife got into our car got taken to classic collision for repair, the…read moreturn around time for what minor damage there was was almost comical but the car looked pretty good, after a few months I decided it's time to replace the brakes but when I got to the wheel they replaced I found that the lug nuts had be over torqued to an extreme, after ruining my lug nuts trying to take the tire off I called classic collision and was told the tech torqued them to spec but couldn't tell me what "spec" was and said the "tech" mentioned the lug nuts were already damaged, but I find it hard to believe this guy remembered what my specific lug nuts looked like after 3 plus months with no notes to refer back too. Anna, the the miserable woman who I had the unfortunate luck of speaking with over the phone was rude the entire time and never once even humored me and offered to take a look at it she began to tell me about her "years of experience in the tire industry" which apparently gives you the ability to diagnose an issue over the phone. If you can avoid this company, do. Very unprofessional and the staff is laughable at best, been waiting for a call from the "regional manager" for about 4 days, if I could give 0 stars I would again avoid going to this "business" if you can

I went through the wash, first thing I noticed the price was higher, second thing was they took the…read moretip jar down. The third thing was they used to have two people scrubbing the hard to get places. Now they have one. The fourth thing was a person wiping the car down at the end, now there was no one. At the end when I got home it looked like it was half washed. Today I took the car back and showed the attendant of the poor wash job. He agreed it was a poor job, he couldn't get a hold of his boss so he said he couldn't make the decision to wash it again, and sent me on my merry way... So you think I'm going Tobe back.. NOT!!

Awesome staff, so helpful & always playing great music. Never had a bad experience!! Would highly…read morerecommend doing the monthly subscription they have, it definitely pays off.