They got my car checked in quickly and all information sent to the insurance company quickly.Ms.Terracotta was amazing. She is very professional and courteous. Even though the insurance company ended up totaling my car the price for repairs would have been a great value had I opted to pay for. I would highly recommend them. read more

** PLEASE RUN FROM THIS PLACE - HORRIBLE EXPERIENCE ** I went to *Classic Collision* for a repair recommended by my insurance company, and it was a complete nightmare from the start. As soon as they realized I was coming through insurance, they shoved paperwork at me to sign with zero explanation just, "sign here." The service advisor, STEPHEN BRYANT, was incredibly unprofessional and seemed more interested in chasing commission than helping me. He tried to blame my car's issue on a previous accident, which was completely false. I received an estimate, and minutes later when I called to say I wasn't moving forward with the repair, he claimed the job was already "almost done." What?? That made no sense clearly a tactic to lock in payment. It gets worse: they quoted the insurance to replace my bumper, but instead reused my old bumper, just to collect the payout. I was ultimately charged over $600 for NOTHING. When I tried to get my car back, they said I'd have to pay $200 just to remove and reattach parts they barely worked on. After all the arguing, I still had to pay $329 for this shop to do basically nothing to my vehicle. The whole experience was dishonest, greedy, and insulting. And yes Stephen Bryant's behavior felt discriminatory and outright racist. **Avoid this place at all costs.** Unprofessional, misleading, and unethical. read more

During our meeting, Matt was very attentive and reassuring. Our SUV was fixed as expected. Great job Classic Collision!

DON'T COME THERE!!! Our 2013 Chevy suburban was in a small accident. 2 right side doors have minor damage. The vehicle has been there for 6 weeks. we got an ok estimate. Now it's been raised by almost $3000.00 (not in writing) and they are suggesting it's "totalled"...said the parts they would need to fix it have been "discontinued"?!!! BTW..we looked on line at carparts.com....they have not. They are working some kind of scam with progressive insurance. DO NOT COME THERE! read more

Classic Collision - Does THAT look totalled to you? - Body Shops Near Me - Lawrenceville, Georgia

*****Auto Owner's BEWARE****** My pregnant cousin, took her vehicle here just after a fender bender (she has boasted about their work in the past). When she went to pick up her vehicle, she immediately noticed the disheveled look inside. As she further inspected, she realized that several miscellaneous items were taken (diaper bag, diapers, maternity/newborn items, lotion, perfume, school supplies, etc). She brought this up to the mechanic who returned the car to her, immediately he became nasty and defensive (he began yelling at her); my cousin called me crying . She then brought the situation up to the manager/owner and he to immediately got defensive but over several text messages later, he offered her a gift card to compensate for the missing items (which she broke down in value - even depreciating the value on used items). But before she even received the gift card, the manager/owner changed his tune and stated that "no one in his shop would steal, he pays them too well for that", my cousin then stated "review the surveillance footage". The manager/owner response was "we don't have security cameras" WAIT ............... WHAT??????????? even my nail salon, hair salon and beauty supply store have security cameras..... how as an auto repair shop, you don't have surveillance MAJOR RED FLAG I would NOT be able to trust this location with my car AT ALL ‍‍‍‍ So all in all, my cousin didn't get the gift card (as originally agreed upon) and lost out on the value of the items stolen. Items that were SECURELY TUCKED AWAY IN A DIAPER BAG IN HER TRUNK (the fender bender occurred to the front of the vehicle) there was no need for anyone but a THIEF (whether a mechanic/employee/external robber) to go into the trunk, and steal a DIAPER BAG!!!! It's truly sad that the manager/owner couldn't be reasonable enough to realize the unfortunate situation and take minor ownership (for not having security cameras-which primary usage is to DETER CRIME) and issue a gift card.... smh ... they would get NO business from me, nor would I recommend them and if I over hear this repair shop in conversation I would recite this very situation as a reason for NO ONE to further use them for repairs ‍ read more

My car has been in this shop a month now and I keep getting the run around about my vehicle. Tomorrow is my last day with my rental and I will be carless because of the inconsistency with the shop. Wouldnt recommend.. read more

I brought my car in to have some work done on the rear bumper. It's been there three weeks and it's still not ready. I went there to get something out of my vehicle and when I did I noticed some damage on the front bumper I spoke with the service advisor and he said that it was like that and I know it wasn't. after going back-and-forth, I decided to just eat my loss on the front bumper, I do not recommend this place whatsoever. The experience has not been good. The updates have been far and few between and the advisor, well let's just say he isn't the best at what he does, His people skills need improving upon. read more

*****Auto Owner's BEWARE****** My pregnant cousin, took her vehicle here just after a fender bender (she has boasted about their work in the past). When she went to pick up her vehicle, she immediately noticed the disheveled look inside. As she further inspected, she realized that several miscellaneous items were taken (diaper bag, diapers, maternity/newborn items, lotion, perfume, school supplies, etc). She brought this up to the mechanic who returned the car to her, immediately he became nasty and defensive (he began yelling at her); my cousin called me crying . She then brought the situation up to the manager/owner and he to immediately got defensive but over several text messages later, he offered her a gift card to compensate for the missing items (which she broke down in value - even depreciating the value on used items). But before she even received the gift card, the manager/owner changed his tune and stated that "no one in his shop would steal, he pays them too well for that", my cousin then stated "review the surveillance footage". The manager/owner response was "we don't have security cameras" WAIT ............... WHAT??????????? even my nail salon, hair salon and beauty supply store have security cameras..... how as an auto repair shop, you don't have surveillance MAJOR RED FLAG I would NOT be able to trust this location with my car AT ALL ‍‍‍‍ So all in all, my cousin didn't get the gift card (as originally agreed upon) and lost out on the value of the items stolen. Items that were SECURELY TUCKED AWAY IN A DIAPER BAG IN HER TRUNK (the fender bender occurred to the front of the vehicle) there was no need for anyone but a THIEF (whether a mechanic/employee/external robber) to go into the trunk, and steal a DIAPER BAG!!!! It's truly sad that the manager/owner couldn't be reasonable enough to realize the unfortunate situation and take minor ownership (for not having security cameras-which primary usage is to DETER CRIME) and issue a gift card.... smh ... they would get NO business from me, nor would I recommend them and if I over hear this repair shop in conversation I would recite this very situation as a reason for NO ONE to further use them for repairs ‍ read more

Brought my car in after hitting a deer. Kept getting phone calls about updates, but they kept contradicting themselves and telling me that they were just waiting on one more thing but then I would receive a call about another thing needing to get fixed or that it was the wrong part/arrived damaged. Just felt too fishy with all the excuses being given. read more

In a wreck and took my car here due to it being a place my insurance company listed AND it was close to my work. From beginning to end they made everything easy. Really nice, honest and friendly people. If I ever need work done on my vehicle or anyone asks, I will recommend Classic Collision. Very pleased! read more

Classic Collision of Lawrenceville is not a place you want to take your vehicle for repairs. They are working with your insurance company to save them money and get your business. Now - if you have a very small repair and you live around the corner, sure take it there but if your repair is extensive then do not do business with this place. You will regret it like I did. Someone told me about them but I didn't listen and now I regret ever taking my car there. This place needs a total make over as far as management goes and the insurance adjusters. read more

Highly recommended from my lexus repairs. Even with my budget Geico insurance, this repair center was able to attain all OEM new parts for me. Hope I never need to use a body shop again but I definitely I'll come back here. All employees wore mask and cleaned my car before giving it back to me. Thank you! read more

Had a bit of damage to the front of my vehicle. Took it in for repairs. At a glance things look good. Once actually looking at the repairs, we're not pleased. The bumper is a half of an inch off, the headlight on the repaired side doesn't sit evenly or flush. One of the trim pieces came off after driving home. There's also a much larger gap between where the housing for the lights meets the grill, which is also not sitting evenly either. We've always used Abra and been very happy with them, but there's not one close since we've moved, sadly. Everyone that's seen the truck since it was picked up (and we've been snoring everyone) has asked "how's it look". Then they see it abs begin immediately pointing things out that are off. Very unhappy. read more

If Yelp allowed me to give more stars, Classic Collision would definitely get 10. Words can't express the level of customer service that was provided to me! From the moment I received a phone call until my vehicle was completed. My collision was repaired, good paint job, and they also detailed the interior. They were courteous, prompt, and communicated well with my updates. Classic collision center was clean, spacious and implemented covid policy. I have to give thanks to Carol(contact center), Larissa, Kayla(office), Matthew Towery(estimator), and Chris Brown(manager). Special thanks to Marty Burke(Regional Manager), for taking the time to dissect a significant issue with my vehicle that was resolved with no questions. Marty called and was very detailed and pleasant about the services they were providing on my vehicle. I would refer anyone to Classic Collision. Thank you again for excellent customer service at its BEST read more

Great service here. They're friendly, prompt with updates and got my repairs done quickly. My car looked brand new and spotless when I picked it up. I worked with Krystie who was great about explaining things and generally approachable and kind. Would definitely come back here for future repairs, but fingers crossed I don't need to! read more

I had a Geico claim for when I ran over my mailbox. These guys made my car look new. My insurance wanted to use non original parts on my Accord but these guys got all OEM new parts. Super happy! read more

Larissa and Chris and the rest of the staff are amazing!! They are honest, fast (finished my car 3 days early) and provide amazing customer service. They explain every step of process and send daily updates via text. read more