1. Classic Collision

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Marietta, GA

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Classic Collision

3.3 (59 reviews)
Closed • 9:00 am - 12:00 pm

Services - Classic Collision

Bumper repair

Auto frame testing

Rear-end damage

Classic Collision Photos

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Reviews With Photos

Street sign outside. You can see this from Cobb Parkway.
Daniel B.

I'm pleased with the work Classic Collision of Marietta (Cobb Parkway) did to my car, but it wasn't without its problems. Classic Collision is an auto body shop chain with about 20 locations in metro Atlanta. I brought my car to this location because it's close to where I work, it has good reviews on Yelp, and I had a previous excellent experience at the company's Buckhead location. My car sustained minor damage to the rear bumper, molding, and trim after a hit-and-run driver swiped my car while it was parked. My insurance covered the damages less my policy's $250 deductible. The insurance company cut me a check for $547.86 and I paid Classic Collision $797.86 ($547.86 + $250.00). Classic Collision needed a bit more time to work on my car, so they got a supplement of $158.55 directly from my insurance company. In total, the repair work cost $932.33. Per my insurance company's instructions, I first asked Classic Collision to order the parts necessary for my repair before dropping my car off at the shop. I made an appointment for a Monday morning (making sure I scheduled a Monday after the parts had arrived) and dropped my car off first thing that Monday morning. I had my car back the following Thursday morning, roughly three days later. My insurance company set me up with a rental car through Enterprise. Conveniently, there's an Enterprise branch just up the street and there's also an Enterprise office inside Classic Collision. I arranged through my insurance company, Travelers, to pick up my rental car at Classic Collision. The Enterprise rep at Classic Collision and he didn't see my name on his reservation print-out for the day even though I made a reservation days in advance. The rep told me the reason for this was because his list consisted of GEICO customers only. Since I booked through Travelers, he had to manually look up my reservation on his computer. This resulted in about a 20-30 minute delay in getting my rental. Also, the rep had run out of rentals to give away on-site, so we had to wait for my rental to be delivered from the branch. Classic Collision's Jordan Toro and Tyler Evans worked with me on my car. When I dropped off the car, Tyler checked me in. He took a look at my car, jotted down some notes, had me sign something, and I was off. It was quick. I opted to receive daily text updates from Classic Collision. I replied to one of the texts with a question and actually received a reply the next morning, so you're not just texting a machine. I received a combination of phone calls and texts from Jordan throughout the entire process so the communication was good. I did receive some confusing and contradictory texts towards the end of the repair process. Someone texted me telling me that my car would be ready at 6pm (closing time) on Wednesday. That was followed by a text the next morning that said my car was "70% complete" and was "still on target" for Friday at 4pm. I called Jordan to confirm the correct pick-up time and was told Thursday morning. I met Jordan when I picked up my car. My car had been handwashed and looked fantastic. The body and paint work were terrific. I did notice a couple minor imperfections in the paint right beneath the bumper molding, but I can live with them. That night, I decided to check to make sure the side marker lamps on my rear bumper were reinstalled correctly. The driver side rear marker wasn't working. The light was out. It was working when I dropped the car off, but it wasn't working after I picked it up. I took the car back to Classic Collision the next morning (Friday) and showed Jordan. She took the car to the back to have her staff look at it. At first, she told me both my rear side marker bulbs had burned out, but that turned out not to be true. She later returned and told me I had an electrical issue that they could not diagnose because they did not have the proper equipment. It was Jordan's belief that I had a preexisting electrical issue with my rear bumper and that it was not Classic Collision's fault. She said both my left and right markers weren't working when I brought the car in. I disagreed because I knew the lights were working before I took my car in for repairs. Long story short, I had to schedule a separate appointment with the dealer to diagnose the issue. Jordan agreed that if the issue was Classic Collision's fault, they would take care of it. Otherwise, I would be responsible for the dealer's $135 diagnosis fee and any repair costs if I chose to have the light repaired. I took my car to the dealer the following Monday and they fixed the problem. It turned out there was a loose connection inside my tail light assembly. The dealer worked directly with Classic Collision on any repair costs incurred and I wasn't charged anything. Someone at the dealer told me Classic Collision does good work, but this wasn't the first time they've run into a situation like this where Classic Collision made a mistake they had to fix.

The way they returned my car.  I couldn't even drive home with a license plate on it!
Lori S.

I took my SUV there to have them determine how much more damage was done by a driver that had GEICO insurance. Initial estimate $4,500. Supplement $4,000. It's a 2018 with a little over 100,000 miles on it, and it has two class action suits against it. The body shop said it wasn't totaled, and GEICO said they would repair it. It isn't even worth that because there was also another accident with small damage. I wanted to do cash in lieu of repair, and GEICO refused. So, Classic Collision couldn't put my car back together and I had to pick it up with a missing muffler, and a missing bumper. It was given back to me in an illegal driving condition because the license plate couldn't even be put on because the bumper was missing. They loaded all the damaged parts in the back of the vehicle, and the owner, James, had to try and find my license plate amongst the rubble and told me to keep it up front with me. I was crying and explained to him that I was a single mom with a disabled daughter, and honestly, no one cares about your life situation. I even offered to pay them from the initial insurance payment to put a bumper back on and a muffler. They refused. They want ALL the money. So, GEICO wants to pay the least they can, so I know they wouldn't have to pay Classic another $4,000, and the body shop wouldn't get anything if it was totaled. They sent notification to Enterprise with the box checked that said, "Total Loss." Hmm. Can you say deceptive practices? I took the vehicle in for an estimate, and took it home in worst condition than when it arrived. Next to the box that said I give them permission to repair my vehicle after the tear down, I wrote, "Notify first." Why would I say that if I knew they were just going to make me repair the vehicle, or return it in worse condition than when I took it to them. A small claims court action may be coming their way.

Whatever you do if you're in a car accident. Or if you just have a simple fender bender DO NOT take your car to Classic Collision. They are the absolute worse and they do not listen to their customers. All they care about is making money. I brought my car to them to fix after a accident 2 days before Christmas. It was completely the other driver's fault and all they had to do was repair a bumper and a headlight. I told the manager James that I could not afford for my car to be a total loss. Instead what James Did was give geico a $8000 estimate which was more than what my 2009. Toyota Camry was worth. He knew that and still submitted an $8000 estimate which ultimately put my car at a total loss. On top of that they stripped my car down to a unnecessary condition and drained my battery (only a year old battery). Claiming to see if there was more damage, all a plan for them to be able to drum up and a ridiculous estimate to submit. Mind you it was already agreed (so I thought and was told) that the initial estimate which included just repairs for the bumper and headlight would be honored. Do you see any SO-CALLED extensive frame damage that would require $8000 worth of repairs. They weren't even going to paint! That total loss settlement money did not go to me but my lein holder( life lesson learned never use your car as collateral for a loan without GAP insurance). I had to jump through so many hoops and go through so much. Frustration and aggravation would to be able to retain my car. Now I'm still stuck with a car that was not repaired. I purposely put up these photos so I can get some honest feedback. Do you really think this would have cost $8000 to repair? DO NOT ABSOLUTELY DO NOT go to Classic Collision in Marietta Georgia on CobbParkway. Unless you want to pay hundreds of times more than what you should pay and if you like getting told that you'll be called back and no one ever calls you.

Before
Erin M.

I was side swiped in a hit and run 10 days ago when someone crossed over the double yellow line into my lane and took off my mirror and dented my door. I looked up body shops near my office online and decided to give Classic Collision a try because they were locally owned and a family business. I worked with Jim, who was a really nice man and an absolute pleasure to work with. He gave me a quote in about 30 minutes 9 days ago. I wanted to get my mirror replaced but didn't want to have to pay full price for a new mirror so he told me he'd look around and call me when he found one used. Literally 10 minutes after I left, he called me saying he'd found one and that I could get it put on first thing the next morning. I went the next morning and had my mirror replaced. It only took about 30 minutes so I was able to make it to work on time. I set up an appointment to drop my car off the next Monday to have the dent removed and the door repainted. I dropped my car off on Monday and had a rental car within 20 minutes from the on site Enterprise office. Jim said my car would be done by EOD Tuesday. When I called Tuesday afternoon, he told me I could pick it up at 5. I swung by at 5:45 and he was there waiting for me, with my door looking brand new. Originally in my estimate, Jim wasn't going to replace the belt molding of my car because I didn't want to pay extra and it didn't look all that bad. However, he ended up replacing the molding without raising the price. An especially nice touch I noticed was that my seats had been cleaned and my car had been vacuumed. It was nice to get back in a clean, fixed car and feel good about my situation again after the hit and run. I also appreciated the way I was treated--they never tried to cheat me or hike my prices just because I was a young woman new to the city who didn't know much about body work/pricing. It seemed very reasonable, and they were very honest with me. I would recommend Classic Collision to anyone needing body work.

Before an after. The bumper looks like new and the paint job looks great.

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8 months ago

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2 years ago

Great work on my vehicle! Communication during the process constant and in depth. Would use again.

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3 years ago

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Thank you for the review, Felecia!

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3 years ago

Great people there doing great work. Lila's assistance was TOP OF THE LINE. I feel indebted. Thank you CC

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Review Highlights - Classic Collision

“Scott and Alex kept me updated on my car's progress and answered any questions that I had about the repairs.”

Mentioned in 5 reviews

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H&A Mobile Auto Glass & Calibration

H&A Mobile Auto Glass & Calibration

(656 reviews)

Downtown

After jumping through hoops with my insurance to get my claim approved for the OEM windshield…read morereplacement, they came out the very next day and replaced my windshield. They were able to complete the service within an hour. I'm glad Jesse reminded me about the potential issues if I had gone with Safelite's aftermarket windshield for my vehicle. I used Safelite on my previous vehicle many years ago, and you could tell it was an aftermarket windshield. I see now why it was affordable to pay cash without filing a claim. It was a Toyota Camry, so I didn't really care. Now that I have a luxury vehicle, you can't use aftermarket parts for everything. Thanks again to H&A for the excellent service. I will definitely recommend you if any of my friends or neighbors need their windshield replaced.

I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

Safelite AutoGlass

Safelite AutoGlass

(144 reviews)

This is a review of proper customer service when you don't get it right the first time. I had a…read morewindshield replaced on my 2000 Land Cruiser. The tech warned me before starting that on old cars, things like plastic molding may not survive the work. I accepted the risk, because my windshield was horrible and needed replacing. He removed some plastic molding around the windshield and told me he wasn't able to put it back because it was damaged. He did inform me that if I took the car in, they would cover the labor of putting in new molding (which is cosmetic - the windshield replacement was done). Well, when I took it in another tech looked at the work and very plainly said "this was done incorrectly and it's our fault the molding was damaged. We'll take care of it." Apparently the tech who did the windshield replacement had caused the damage to the molding by taking it off improperly. They ordered the parts and installed the new molding. So, while I was obviously not pleased with the damage from the initial install, I was impressed by their transparency and willingness to own up to the mistake and do the work to make it right. Too often, businesses will fight you and try to find ways not to honor their work. So, a tip of the hat to the team in Marietta.

Had my front windshield replaced here a year ago and started having trouble with the rain sensor…read moreand driver assist functions shortly after. Took my car to the dealership, not realizing that these issues stemmed from the windshield itself. After just a visual inspection, the dealership told me the glass had been placed incorrectly, that it was sitting just a little too low in the window frame and that this was the cause of the issues I was experiencing. Well, Safelite is supposed to have a lifetime guarantee on their work for as long as I own the car, so the dealership and my insurance company both said to take it back to Safelite to have it fixed. As soon as I showed up to the shop, the guy working here starts telling me how the techs at the dealership "do not know what they are talking about" and how Safelite is not responsible for the malfunctions, even though I had a report from the dealership explaining exactly what the problem was accompanied with a video and detailed explanation. He also said he "could do me a favor and take a look" even though I had this appointment booked for several weeks before today. He followed that up with any cost incurred would be out-of-pocket since I took my car to the dealership and had them look at the vehicle, even though the dealership never actually worked on the windshield and just performed a visual inspection. Zero accountability. Zero professionalism. Zero customer service. Zeroes across the board.

Classic Collision - bodyshops - Updated October 2026

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