1. Classic Collision

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Marietta, GA

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Classic Collision

3.3 (59 reviews)
Closed • 9:00 am - 12:00 pm

Services - Classic Collision

Bumper repair

Auto frame testing

Rear-end damage

Classic Collision Photos

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Reviews With Photos

Street sign outside. You can see this from Cobb Parkway.
Daniel B.

I'm pleased with the work Classic Collision of Marietta (Cobb Parkway) did to my car, but it wasn't without its problems. Classic Collision is an auto body shop chain with about 20 locations in metro Atlanta. I brought my car to this location because it's close to where I work, it has good reviews on Yelp, and I had a previous excellent experience at the company's Buckhead location. My car sustained minor damage to the rear bumper, molding, and trim after a hit-and-run driver swiped my car while it was parked. My insurance covered the damages less my policy's $250 deductible. The insurance company cut me a check for $547.86 and I paid Classic Collision $797.86 ($547.86 + $250.00). Classic Collision needed a bit more time to work on my car, so they got a supplement of $158.55 directly from my insurance company. In total, the repair work cost $932.33. Per my insurance company's instructions, I first asked Classic Collision to order the parts necessary for my repair before dropping my car off at the shop. I made an appointment for a Monday morning (making sure I scheduled a Monday after the parts had arrived) and dropped my car off first thing that Monday morning. I had my car back the following Thursday morning, roughly three days later. My insurance company set me up with a rental car through Enterprise. Conveniently, there's an Enterprise branch just up the street and there's also an Enterprise office inside Classic Collision. I arranged through my insurance company, Travelers, to pick up my rental car at Classic Collision. The Enterprise rep at Classic Collision and he didn't see my name on his reservation print-out for the day even though I made a reservation days in advance. The rep told me the reason for this was because his list consisted of GEICO customers only. Since I booked through Travelers, he had to manually look up my reservation on his computer. This resulted in about a 20-30 minute delay in getting my rental. Also, the rep had run out of rentals to give away on-site, so we had to wait for my rental to be delivered from the branch. Classic Collision's Jordan Toro and Tyler Evans worked with me on my car. When I dropped off the car, Tyler checked me in. He took a look at my car, jotted down some notes, had me sign something, and I was off. It was quick. I opted to receive daily text updates from Classic Collision. I replied to one of the texts with a question and actually received a reply the next morning, so you're not just texting a machine. I received a combination of phone calls and texts from Jordan throughout the entire process so the communication was good. I did receive some confusing and contradictory texts towards the end of the repair process. Someone texted me telling me that my car would be ready at 6pm (closing time) on Wednesday. That was followed by a text the next morning that said my car was "70% complete" and was "still on target" for Friday at 4pm. I called Jordan to confirm the correct pick-up time and was told Thursday morning. I met Jordan when I picked up my car. My car had been handwashed and looked fantastic. The body and paint work were terrific. I did notice a couple minor imperfections in the paint right beneath the bumper molding, but I can live with them. That night, I decided to check to make sure the side marker lamps on my rear bumper were reinstalled correctly. The driver side rear marker wasn't working. The light was out. It was working when I dropped the car off, but it wasn't working after I picked it up. I took the car back to Classic Collision the next morning (Friday) and showed Jordan. She took the car to the back to have her staff look at it. At first, she told me both my rear side marker bulbs had burned out, but that turned out not to be true. She later returned and told me I had an electrical issue that they could not diagnose because they did not have the proper equipment. It was Jordan's belief that I had a preexisting electrical issue with my rear bumper and that it was not Classic Collision's fault. She said both my left and right markers weren't working when I brought the car in. I disagreed because I knew the lights were working before I took my car in for repairs. Long story short, I had to schedule a separate appointment with the dealer to diagnose the issue. Jordan agreed that if the issue was Classic Collision's fault, they would take care of it. Otherwise, I would be responsible for the dealer's $135 diagnosis fee and any repair costs if I chose to have the light repaired. I took my car to the dealer the following Monday and they fixed the problem. It turned out there was a loose connection inside my tail light assembly. The dealer worked directly with Classic Collision on any repair costs incurred and I wasn't charged anything. Someone at the dealer told me Classic Collision does good work, but this wasn't the first time they've run into a situation like this where Classic Collision made a mistake they had to fix.

The way they returned my car.  I couldn't even drive home with a license plate on it!
Lori S.

I took my SUV there to have them determine how much more damage was done by a driver that had GEICO insurance. Initial estimate $4,500. Supplement $4,000. It's a 2018 with a little over 100,000 miles on it, and it has two class action suits against it. The body shop said it wasn't totaled, and GEICO said they would repair it. It isn't even worth that because there was also another accident with small damage. I wanted to do cash in lieu of repair, and GEICO refused. So, Classic Collision couldn't put my car back together and I had to pick it up with a missing muffler, and a missing bumper. It was given back to me in an illegal driving condition because the license plate couldn't even be put on because the bumper was missing. They loaded all the damaged parts in the back of the vehicle, and the owner, James, had to try and find my license plate amongst the rubble and told me to keep it up front with me. I was crying and explained to him that I was a single mom with a disabled daughter, and honestly, no one cares about your life situation. I even offered to pay them from the initial insurance payment to put a bumper back on and a muffler. They refused. They want ALL the money. So, GEICO wants to pay the least they can, so I know they wouldn't have to pay Classic another $4,000, and the body shop wouldn't get anything if it was totaled. They sent notification to Enterprise with the box checked that said, "Total Loss." Hmm. Can you say deceptive practices? I took the vehicle in for an estimate, and took it home in worst condition than when it arrived. Next to the box that said I give them permission to repair my vehicle after the tear down, I wrote, "Notify first." Why would I say that if I knew they were just going to make me repair the vehicle, or return it in worse condition than when I took it to them. A small claims court action may be coming their way.

Whatever you do if you're in a car accident. Or if you just have a simple fender bender DO NOT take your car to Classic Collision. They are the absolute worse and they do not listen to their customers. All they care about is making money. I brought my car to them to fix after a accident 2 days before Christmas. It was completely the other driver's fault and all they had to do was repair a bumper and a headlight. I told the manager James that I could not afford for my car to be a total loss. Instead what James Did was give geico a $8000 estimate which was more than what my 2009. Toyota Camry was worth. He knew that and still submitted an $8000 estimate which ultimately put my car at a total loss. On top of that they stripped my car down to a unnecessary condition and drained my battery (only a year old battery). Claiming to see if there was more damage, all a plan for them to be able to drum up and a ridiculous estimate to submit. Mind you it was already agreed (so I thought and was told) that the initial estimate which included just repairs for the bumper and headlight would be honored. Do you see any SO-CALLED extensive frame damage that would require $8000 worth of repairs. They weren't even going to paint! That total loss settlement money did not go to me but my lein holder( life lesson learned never use your car as collateral for a loan without GAP insurance). I had to jump through so many hoops and go through so much. Frustration and aggravation would to be able to retain my car. Now I'm still stuck with a car that was not repaired. I purposely put up these photos so I can get some honest feedback. Do you really think this would have cost $8000 to repair? DO NOT ABSOLUTELY DO NOT go to Classic Collision in Marietta Georgia on CobbParkway. Unless you want to pay hundreds of times more than what you should pay and if you like getting told that you'll be called back and no one ever calls you.

Before
Erin M.

I was side swiped in a hit and run 10 days ago when someone crossed over the double yellow line into my lane and took off my mirror and dented my door. I looked up body shops near my office online and decided to give Classic Collision a try because they were locally owned and a family business. I worked with Jim, who was a really nice man and an absolute pleasure to work with. He gave me a quote in about 30 minutes 9 days ago. I wanted to get my mirror replaced but didn't want to have to pay full price for a new mirror so he told me he'd look around and call me when he found one used. Literally 10 minutes after I left, he called me saying he'd found one and that I could get it put on first thing the next morning. I went the next morning and had my mirror replaced. It only took about 30 minutes so I was able to make it to work on time. I set up an appointment to drop my car off the next Monday to have the dent removed and the door repainted. I dropped my car off on Monday and had a rental car within 20 minutes from the on site Enterprise office. Jim said my car would be done by EOD Tuesday. When I called Tuesday afternoon, he told me I could pick it up at 5. I swung by at 5:45 and he was there waiting for me, with my door looking brand new. Originally in my estimate, Jim wasn't going to replace the belt molding of my car because I didn't want to pay extra and it didn't look all that bad. However, he ended up replacing the molding without raising the price. An especially nice touch I noticed was that my seats had been cleaned and my car had been vacuumed. It was nice to get back in a clean, fixed car and feel good about my situation again after the hit and run. I also appreciated the way I was treated--they never tried to cheat me or hike my prices just because I was a young woman new to the city who didn't know much about body work/pricing. It seemed very reasonable, and they were very honest with me. I would recommend Classic Collision to anyone needing body work.

Before an after. The bumper looks like new and the paint job looks great.

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8 months ago

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2 years ago

Great work on my vehicle! Communication during the process constant and in depth. Would use again.

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3 years ago

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Thank you for the review, Felecia!

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3 years ago

Great people there doing great work. Lila's assistance was TOP OF THE LINE. I feel indebted. Thank you CC

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Review Highlights - Classic Collision

“Scott and Alex kept me updated on my car's progress and answered any questions that I had about the repairs.”

Mentioned in 5 reviews

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Platinum Collision Repair - Brand new truck!

Platinum Collision Repair

(46 reviews)

I can't recommend this body shop enough! If I could give 6 stars, I would…read more I had a mobile dent repair guy attempt to fix scratches someone left on my new car on the bumper and grill and he used matte black (my car is gloss black) when he told me he had the correct paint color... He also broke the bumper clips that ended up being unsalvageable according to Bobby (owner of Platinum). He got overspray everywhere and broke parts that shouldn't have needed to be replaced. So an absolute waste of $500 on top of making the car look worse than it did before he touched it. I have been looking at getting it fixed for some time now and I came across Platinum Collision Repair and saw the great reviews and gave it a shot. When I arrived I saw a bunch of cars in the shop that looked pretty much brand new so I knew I was in probably in good hands. I was instantly greeted by the owner and I showed him the damage. He gave me a free quote within 3 mins of me being there. I took some time to see if I wanted to wait a few months or do it now but after seeing person after person come to drop off their car within 5 mins of me trying to make a decision in the parking lot, I felt that was all the convincing I needed, so I got him to go ahead and do it. I dropped the car off 7-25 (Saturday afternoon) and it was done 7-29(Wednesday morning). He told me Thursday just to be safe and I get a call on Wednesday morning at 9am that it's ready. That's including them ordering a new grill, new bumper and painting. They are closed Sundays and I brought it later in the afternoon on Saturday so really it only took them 3ish days to order the parts, do all the necessary repairs to other parts not being replaced, paint the car and they even washed it for me! These guys at Platinum killed it and the owner Bobby was seriously so helpful and did his best to get me right after getting screwed over and save me as much money as possible. He even buffed the overspray off my headlight for me and it looks like a brand new headlight now. The car now looks like how it looked when it came off the delivery truck a year ago. They did the job for so cheap too! Can't recommend them enough... so much so that my mom is asking me what's the address and telling me she doesn't care that it's over an hour and a half away from her after seeing the results lol. Thank you Bobby & Platinum Collision Repair Crew!

Couldn't have had a better experience. My car got hit in a parking lot and I needed some body work…read more Also needed a windshield replacement I had been putting off for a few months - quick response - reasonable prices - owner was friendly and personable - flawless results - got my car back shinier than the day I bought it :) I hope not to need collision work again, but if I do, I'm going back here for sure. Thank yall very much!

Magnum Collision Repair Center

Magnum Collision Repair Center

(67 reviews)

This was my first accident so I was new at all this insurance stuff and getting my car repaired. I…read morehave a family member who used Magnum twice and loved their work. I called and spoke to Kurt who was incredibly helpful. He told me to come in any time (no appointment needed) to take a look at my car. He came out and inspected everything and told me the process of how to get my car fixed. I'm pretty attached to my girl so kept bugging Kurt almost twice a week about updates and he was always quick to respond! It did take 3 weeks to get my car back but dealing with insurance is never easy nor a quick process. The second day Magnum had my truck they had already started working on it and provided my insurance company with an estimate and ordered a part. We were really just waiting from insurance to get everything together. The day came and my car was ready! I wasn't able to pick up during their business hours so I asked Kurt if he could leave my keys somewhere. Kurt hid my keys and even sent me a pic so I could find them easily. Hot damn! She was detailed to the 9's! Washed, waxed, vacuumed, interior cleaned, shes looked like a brand new car! Yes I'm a sap and started crying. It was great to finally have her back but she looked better coming out than she did in. We have 2 large dogs so they make a mess obviously but she was incredibly clean! The bumper and tow hitch look like I wasn't ever rear ended! They really did an amazing job. Even the paint is like 100% a match. Customer service, quality of work, ease of communication, top notch! I will always recommended Magnum and while I hope to not need them again, if I do I know I'll be reassured my car and I will be taken care of.

I rarely leave negative reviews, but after what turned into a nearly seven-month ordeal, I feel…read morecompelled to share my experience. I dropped off my 2016 McLaren 650S at Magnum Collision around November 12th for repairs after another driver, insured by State Farm, hit my vehicle. What I was never told before leaving my car was that Magnum Collision was involved in litigation with State Farm. As a result, State Farm was extremely difficult to work with throughout the repair process. While that may not have been entirely Magnum's fault, they accepted the job knowing this situation existed, and I was the one who ultimately paid the price with months of unnecessary delays. For nearly two months, I watched the repair estimate increase through multiple supplements--from approximately $21,000 then $30,000 to then $37,000, and eventually over $42,000. Eventually I had to involve my own insurance company just to get the claim moving. Throughout the process, I was repeatedly told my car would be ready "very soon." In February, I was specifically told it would be no more than four additional weeks. Instead, I didn't get my car back until almost June. The problems didn't end there. My wheels had no damage when I dropped the car off, and I specifically told them they did not need to be repaired. Despite that, Magnum removed all of my wheels and sent them to a wheel repair shop anyway. They came back a completely different color than the factory finish and looked terrible. They were no longer the original color I had carefully maintained. The shop also removed my driver's door, which I do not believe was necessary for the repairs being performed. Afterward, the vehicle was sent to MotorCars of Atlanta for calibration. I was then informed that my driver's airbag had supposedly "gone bad" and needed to be replaced. Wanting a second opinion, I contacted a former McLaren technician from Sector 32 who has extensive experience with these vehicles. He discovered that the airbag wiring connector had simply been left disconnected. Once it was plugged back in, the system worked immediately with no replacement airbag needed. Finally, after paying approximately $1,500 out of pocket on top of a repair bill exceeding $42,000, I drove away expecting everything to be finished. Instead, my steering wheel began shaking violently at highway speeds. When I stopped to check the tires, I discovered they had been inflated to nearly 60 PSI--far above the proper pressure and, in my opinion, a serious safety concern. I also requested the alignment printout because Magnum told me an alignment had been performed. Adam told me he would send it the following day, but never did. After following up with owner Sal, I was told CJ would contact me. CJ eventually informed me they had recently replaced their alignment machine and had no alignment records to provide. That left me questioning whether the alignment had actually been completed, especially since the car was vibrating badly and still needed to be aligned correctly. After almost seven months, I received a car with wheels that no longer matched the original finish, an improperly connected airbag harness, tires inflated to nearly 60 PSI, and an alignment issue that still wasn't resolved. For a repair facility that specializes in high-end and exotic vehicles, I expected meticulous workmanship, honest communication, and attention to detail. Unfortunately, my experience was the exact opposite. The repeated delays, poor communication, unnecessary work, quality control issues, and unresolved problems made this one of the worst customer service experiences I've ever had. Edited to add photos I discovered yesterday. Found that the shocks won't hold up the engine cover anymore and they left markings on the engine cover lid and now I have a chip in the paint from them no replacing the rubber bumpers and had to pay for wheel balancing yesterday as well. I don't know how a shop can say they are "Mclaren certified" and do such bad work and MotorCars of Atlanta approved it!

Classic Collision - bodyshops - Updated October 2026

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