I must brag on the service at Tom's Tire Pros I used to…read moretake my car to a dealership in town and really thought they were good until I discovered they had lied to me about some routine car care that they said they did, only to find out later it was, in fact, never done. They will remain nameless. It is not my nature to slam a business. Personally, it shook my confidence and trust, though. Fast forward. Had to buy four new tires after the discovery of the "false care" from them. My son recommended Tom's Tire Pros, so I bought them there. I had to charge them so had all of the road hazard insurance added. Then, I called and had the wheels aligned there and decided to go there for my oil change. The alignment and the oil change cost less than I had paid at other places in the past. The topper came this week, though. I had been hearing a loud squeak in the springs or frame or whatever??? I took it up to them to ask if someone could drive it around slowly and listen to it to see if it could be fixed or what it would cost. One of the shop guys did just that and came in and was telling the service writer what he did. I walked up and asked him to tell me. He said it was the stabilizer that was squeaking and something about struts?? I'm a girly girl so understood some of it, but bottom line, I could replace something or other, but it would be fine without it. He greased the squeaking really well, with it on the lift rack and it was gone. There would still be a popping in the something?? I never heard that to begin with, and haven't still.? So, I asked the mechanic if he would replace the part and he said no. I said okay, I'm not. The replaced thing was $600. I went to pay, and they both said " No Charge "!! I tried to tell them thank you but could hardly get the words out with out crying I told them how much it means to me to be able to trust a business like theirs again!!! Just can't recommend this place enough!

The team at Tom's took care of my install even though I ordered the wheel/tire package through a…read more3rd party. Not only were they affordable, but the manager Daniel even dropped off my old set at my home at no charge. I highly recommend Tom's for your needs when in the market for new shoes for your baby!

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

Very happy that I took my car to Big Country. Amazing job, great experience. Thanks for the work…read moreyou did on my car.

I'm really impressed with these guys! I had an issue with the window on my drivers side and was…read moretold by a different repair service that it would take at least a week to fix and over $800 for parts and labor. Big Country Collision was very patient with me and took the time to help me understand what exactly was going on with my window and was able to get the parts I needed and have it repaired by the time I got off work the day I brought it in! They also found the best deal for parts so I wouldn't have to spend a fortune. I was able to get my window fixed for less than a 1/4 of what the other repair service was going to charge me. I'm incredibly grateful for them and being willing to help me out, even for something very simple. I will definitely come see them first if I ever need to come back for something.!

Worst mechanic shop ever. They did work on my vehicle without even asking for permission first,…read morethen charged me $100 just to put the battery plate and battery back in. Completely unprofessional and unacceptable. I do not recommend this shop to anyone.

i had my brake pads replaced on my truck,rotors turned,a week later brakes started squealing,wrong…read morepads,they replaced them.then i had them replace the electric window actuator on the drivers door.they didnt put the door panel back on right,its rattled ever since.the last time,and final,they replaced my water pump,2 hours later,i noticed coolant leaking from somewhere,i opened the hood and saw they didnt tighten the upper radiator hose clamps.this place is clean,fast,way overpriced,and their work is halfass,ill never go back

Everything went well! All work was completed in an honest and professional manor. There was a…read morecomplicated electrical issue that was located and repaired!

If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

Excellent, professional, affordable service! My alternator went out and I coasted into their…read moreparking lot. An older, single, lady with no knowledge of cars!!! Charles was a life saver and had me back on the road in a very timely manner! The Muffler Shop is certainly my new "go to" place for auto repairs! What a blessing for me to have found this auto repair business!! Terry A

Charles always provides quick quality work at a fair price, I've had two Camaros and three trucks…read moreworked on over the years and he has always had me in and out in a timely manner. The lady at the desk is always very friendly and makes it that much more of a welcoming environment.

I brought my brand new 2025 GMC Sierra 2500HD AT4 to them for the 6 year Ceramic coating…read more Initially it looked to be a decent job. But as time went on I could see that the hard to reach places didn't appear to be done, like the roof. I was told that they would contact me at 6 months to bring my truck back so they could check it out and detail it. Of course the detailing would be a couple hundred dollars. I never heard from them and I missed the 6 month return. So I called to get the truck in to get detailed and possible recoat and they are telling me that my 6 year warranty is void and no good. This is unacceptable! I paid the extra money to get the 6 year warranty!

I took my dad's car there to be detailed and to remove the smoke smell from his cigarettes since he…read morehad decided to quit. The team did a fantastic job, and I highly recommend it for any interior cleaning that looks impossible. It looks and smells brand new.

Not pleased. After washing my Grand Cherokee after spending winter in Pennsylvania I decided I'd…read moresplurge on a full detail rather doing it all myself. The text confirmation had me booked for a large truck/ van/ 3 row SUV. My grand cherokee is a 2 row SUV, so I'm not sure why I paid the same price ($350) as an Escalade, but whatever. When I dropped it off I showed her the problem areas on the bottom of my rear doors where rock salt had really done a number over the winter. She told me there's a few different things she can try and if she has a hard time with it she'll give me a call. I didn't get a call. In fact, I called them twenty minutes before closing to check the status and was told it was done. I go to pick up the Jeep and we both approach the vehicle together and the problem areas look exactly the same. She told me it looks like it's etched into the paint and they can try a paint correction for more money ($150), but can't do it for another 9 days. What happened to trying a few different things? What happened to giving me a call if that didn't work so I can approve trying something else? I do take responsibility for misunderstanding what a full detail includes, although it was never explained to me by the shop aside from saying "full detail inside and out." I was under the impression they would be cutting, polishing, and waxing the vehicle. The reality of it is they wash the car and apply some sort of quick detailer spray. It's basically a glorified car wash for hundreds and I would have never agreed to pay that had I known this beforehand. And to top it off, it wasn't even a very good car wash. The inside of the windshield looks awful, there was tree sap spots still on the paint as if no effort was made to remove them, the lift gate jamb wasn't cleaned at all, and the windows were still wet when I drove away leaving water marks on them and the doors. When leaving I scheduled another appointment for 9 days later for them to work on the problems spots on my 2 doors. After I got home and looked everything over I decided that I would be nuts to spend additional money, bringing my total to $500, for the quality of work that's done here. I pulled out my DA polisher, some ultimate compound, polish, and wax and did the doors myself. I was able to get the tree sap off with a little bit of goo gone and 5 minutes of effort. Lesson learned: If you want something done right, you do it yourself.

Customer service was exceptional! Garrett and Justin went above and beyond. My car is spotless…read moreinside and out. I highly recommend this business.