Despite my 12+ years of using Hill they would not release my most recent prescription without a…read morerefraction exam and added expense. They had told me just weeks before the scrip was still good. Nice people for the most part; a crappy business model. I'll be moving on down the road.

Dr. Blankenship is awesome. Takes his time, explains everything very well. Highly recommended!!read more

I don't normally write reviews but felt the need to share my horrible experience for others to…read moreconsider. Overall the service for my exam was fine but when it came down to buying glasses the sales tactics were obvious and horrible. When I started to question the costs I was given diff excuses trying to justify why my glasses were sooo expensive, even when having vision insurance. They told me that buying the same glasses with my insurance would cost me more based on the funny math used for the lens and bundling pricing. Highly recommend taking your prescription to another company or online to save you a lot of money! Sad!

office has unethical billing methods: was charged a…read morefraudulent insurance co-pay: insurance knew NOTHING about fraudulent claim!

Helpful attentive care without being pushy. Quiet, very personalized experience. Good selection.read more

This review is WOEFULLY overdue, but better late than never!…read more Dr. Julie Emming-Thomas is the total package - an exceptional optometrist, both friendly and skilled, with an awesome eye for design and style. Every detail in The Eye Shoppe is perfectly appointed, from the eye-catching (ha, ha) displays of frames to her fixtures and decor. The office is warm and cozy, and feels professional in a decidedly un-medical way. Dr. Thomas is often at the front of the shop, greeting patients and browsers (as well as their dogs - this is the only dog-friendly optical shop I've ever seen, and it's awesome!). The Eye Shoppe is a perfect fit for Old St. Charles, with its mix of eclectic and throwback style. Most importantly, Dr. Thomas really goes above and beyond to meet the needs of her patients. My husband was visiting from California and Dr. Thomas was able to promptly see him for a vision exam, get his glasses ordered and fitted in the time he was in the St. Louis area. Everything was perfect without exception. I recently needed new sunglasses since I, too, relocated to California, and Dr. Thomas was able to order them based on my recent exam at her office and ship them to me; simply fantastic service. The Eye Shoppe carries frames in a wide variety of price ranges and styles, so I was easily able to get the awesome Ray-Bans I wanted at a great price. They take most vision insurance, too! We will definitely continue to see Dr. Thomas as our visits to St. Louis permit, and I will keep sending my friends her way. This is the best optometry office in the metro area (and I've been to a LOT of them).

excellent care, great staff & very responsive to calls and texts. As a healthcare professional…read moremyself, I'm very particular about the quality of care provided.

I have been going to Dr. Goerrs for years. Not for glasses but for dry eye. I have to tell about…read morea couple of experiences with him. A few years ago my daughter, who was a patient at the time, was in a softball tournament in Kansas City. She forgot to bring extra daily contacts with her so I called Dr. Goerrs office on a Saturday morning when they were closed. He knew another doctor in KC and gave them her prescription so we could go to his office and pick them up. This past weekend I was getting ready for my grandson's birthday party and something scratched my eye. I was walking around with one hand covering my eye. I called Dr. Goerrs on his emergency line. He calls me back shortly after. First he apologizes for not answering my call but he just got off a plane in St. Louis and he hasn't even gotten his luggage yet. I tell him what happened and he sent out a prescription to my pharmacy before leaving the airport. We picked it up right away and I could start using it before the party started. Not many doctors are that caring and would go to those lengths to help a patient. Marilyn W.

I could not check the details of my vision insurance coverage due to the website being down, but I…read moreremembered that I had a $200 allowance for either frames or lenses - I just couldn't remember if it was a credit or a rebate. I asked for help. BIG mistake. An employee checked and assured me the answer was REBATE, not CREDIT. I double checked and she confirmed. I would pay for the services in full and be given instructions to claim my $200 rebate upon picking up my lenses. I paid my bill and when I picked up my lenses several days later, I asked about my rebate. The staff looked at me as if they had never heard the word before. There would be no rebate. The employee I spoke with previously got very rude and treated me very disrespectfully until I threw up my hands and left in frustration. No point in trying to reason with a person like that. If you like getting correct information, being treated like a customer instead of a virus, and spending the correct amount of money, I'd suggest going anywhere else but here. If you hate money and peace of mind, by all means, make an appointment at Crown Vision.

Excellent detailed examination the doctor spent plenty of time with me explaining what was going on…read morewith my eyes.

Impeccable service, modern equipment, and convenient for me. I am very happy with the top quality…read moreglasses I purchased. I was a little nervous about my first pair of bifocals but was pleasantly surprised when I put them on. I am able to see clearly at all distances - up close, far away, and everywhere in between. No problem getting used to these advanced progressive lenses. When I returned for my annual check-up my vision was so close to when I bought them there was no need for new lenses. I will get a back-up pair next time even if there's still no significant changes in my vision since I am eligible for a frame benefit once every two years on my insurance plan. Thank you, Regional Eyecare, for making my experiences so effortless!

Honestly the worst experience I could have ever had. The initial appointment was nice, the doctor…read morewas a nice woman and I got to pick out what looked like nice glasses. Cut 10 weeks later, five visits and staff that tried to tell me I wasn't seeing what I was seeing and here we are today. Once you purchase glasses here do not expect them to assist you if your glasses are totally off the mark.. Further, this was my first time owning glasses, there was zero instruction on how to clean them, etc. On day one in ownership I scratched them as I did not realize you can't use TP. Worst part I pulled out all the stops on the best pair. 100% awful people, product and follow-up....as there was none.

I just went in to pick out some frames and everybody was nice enough, but staff was no less than…read moretwo steps behind me everywhere I went. I just wanted to shop in peace. Nothing is more stressful than having a baby on your hip and feeling the presence of somebody behind you the whole time while you're just trying to browse. I told him I would like to browse on my own and still right behind me. no room to breathe and a bit weird.

Staff is wonderful and Dr Lin is amazing and does a great job with the kids! Appointments are…read morepretty easy to get and the staff is very flexible and will do their best to accommodate. My kids even enjoy coming which is a huge plus. I highly prefer this type of environment over the mall type venues. Their only advantage is speed of service and receiving glasses/contacts. My only disappointment is over the length of time it takes to receive eyewear once the order is placed. Typically this would not be a big deal, however when your child is really struggling to see, this becomes a concern.

The service was exceptional. What my insurance covered was thoroughly explained. And they even…read morehelped me pick out a frame that was flattering to me. Great place to go! My glasses came within a week! No long waiting. So I got to take them on my out-of- town trip.

This Eye Care store is beyond exceptional in every way! From the time you enter to a kind greeting…read moreand then on to Dr Dowling to picking out your glasses it's great! Plus the finished product is of course picture perfect. I haven't had new glasses in 6 years too! Love Love Love Keeton Vision Care.