BEWARE - STAY AWAY! Read the review. It's long but worth reading it!
I had the absolute worst experience in this place. A few days ago I took a suit jacket to get it dry cleaned and pressed. I picked it up, paid for their service, and came home. I took the jacket out of the bag and I noticed that the fabric had bubbled up all over. We took it back and the lady at the counter says that manufacturers now use some kind of glue to make suit jackets (or so she says) and that this could happen. There are no written signs in the store warning customers that this could happen and she never told me about this before the jacket got ruined. Anyway, she kept the jacket and said that she was going to try to fix it.
A few days later, we went by to pick it up and the guy at the counter said that they could not fix it. I knew at that moment I was out a $450 suit jacket. I just know a place like this is not giving me a penny for my ruined jacket; but in top of that, they were charging me $6 for "trying to fix", (again, which is damage they know happens and don't warn their customers). I asked to speak to the manager because I was not going to pay that fee on top of what we originally paid, and the loss of the jacket. All I wanted was to get that $6 charge written off. The phone rings, the guy at the counter answers and hands me the phone; I answer and this lady starts SCREAMING BLOODY MURDER at me. I couldn't even get a word in. At this moment, I realized she thinks I'm asking her to get reimbursed for the actual jacket (which I never asked; I never could, even if I wanted). After what seemed to be 5 minutes of straight up HELL RISING YELLING, I waited for her to gasp for air (I assumed she would need it at some point), and I tell her that I wasn't looking for her to pay for the jacket, and that all I wanted was for the $6 to be written off. NOW, after all the yelling telling me I delayed her dinner, all the irrational anger, and disrespect, she admits that it was their error and that there should be no charge for a "re-do". Based on this experience, it is reasonable to believe that she doesn't respect her customers, that it's likely this has happened before, and that she has yelled at other customers. SO, MY ADVICE IS TO STAY AWAY!
I told her that she should tell customers BEFORE SHE RUIN THE CLOTHES, or at the very least to put a sign warning customers this could happen; but she refuse during our conversation. So, it is also reasonable to believe that she prefers to get paid (even if it could ruin the clothes), than warn her customers of what their service could do to her customers' clothes. If you drive by this place...KEEP ON DRIVING.
The lesson? Don't trust your expensive clothes to angry people. You could be the next posting a review about all the yelling and ruined clothes. read more