Had Jerome for 5+ years for Auto/Home and sad to go (moving to CA). He has always been easy to get…read moreahold of, explains things well and operates with honesty. To me he sets the bar. I never felt like he was trying to nickle and dime us or sneak in little charges and fees (which feels like the standard nowadays). Feels like he's just on this old school mission of actually trying to build relationships and trust with his customers by providing excellent service with kindness. Even if there is a cheaper alternative, I wouldn't do it. The peace of mind and service you get is well worth it.

We dropped all our insurance policies with a well known major insurance company (that my husband…read moreand i worked for) 5 years ago and came to The Arizona Group Insurance to see what they could do. They found an insurance company that cost us less ($800 less a year) but gave us more coverage than that well known insurance company. Score! And the people here are SO NICE and helpful! Our account executive is Donna Scott and she is wonderful! Highly recommend The Arizona Group Insurance for your insurance needs.

Hi Debbie, EZ Window Washing here. I've been with the AZ Group coming up on 4 years now. No issues…read more Always a pleasure getting the help needed from Joseph Cook and a couple others. Today draws the line though, unfortunately. Again, Hi Debbie, as I'm sure your boss will walk in and discuss this review with you. After you hung up on me, I took the liberty of calling back and had the privilege of speaking with two other associates that verified The Arizona Group does not tell clients to "stop talking" or to "be quiet" in the middle of a sentence. 10 days ago I asked for VERY SPECIFIC information to be emailed to one of my clients regarding an audit. You verified all the information and told me it would be emailed ASAP. As time passed, I assumed you did your job accordingly. Unfortunately, that did not happen. My client informed me today that they did not receive anything they needed. So, I gave you a call today and as I was in the middle of explaining what I needed AGAIN you decided to not only talk over me but tell me to stop talking and to chuckle and laugh as my frustration over the phone began to rise (Did not yell or use profanity) Your lack of attention to detail, no sense of accountability and your entitlement to talk to clients as if they're a piece of trash underneath your shoe, baffles me. You are the prime reason and perfect example of commercial clients leaving their providers/insurance offices for others because of the lack of customer service you display. Your attitude towards me has been NOTED over the years. Also, you openly telling others on the phone, while I'm on HOLD, that you don't want to talk to me when I'm actively seeking HELP for my client, when they have a deadline to meet, tells me you should retire and find peace within yourself and a job where you'll be held accountable for your disrespectful manners. I shouldn't be telling somebody in their mid 70's to learn respect. Especially in a job where they're dealing with all sorts of people on a daily basis.

Mike and his staff have taken excellent care of my clients. They are always available to answer…read morequestions...I can even reach them on the weekends. Mike goes out of his way to get answers and has great follow up. He is a community volunteer and is very deserving of my all of my referrals. I truly appreciate what you do Mike. On a personal note, when I had a flood in my condo which affected 6 other units, Mike was there to help me through the process. He helped me to understand how the HOA insurance companies typically insure properties that have common walls, etc. With his knowledge and support, I was able to manage through a very difficult claim with limited financial duress.

I have been a customer with State Farm for over 20 years. Michael represented my household and my…read moreparents. He offered exceptional care for our homes and vehicles. He always to the time to answer questions and find the very best coverage for our needs. It wasn't until I moved to Colorado and was forced to find a new Stater Farm representative, that I truly realized the exceptional service we were receiving through Michael Bucca. He always looked out for our best interest and went the extra mile and looked to help in any way he could. Thank you Michael, you are one in a million.

Switched from Farmers Insurance a few years ago. Shopped around and State Farm gave me not only…read morethe best rates but also the best personalized service I could've wanted. I work with Tyler Johnson and he has been nothing short of amazing. We've had quite a few policy changes and even the dreaded auto accident claim recently and I was amazed at how painless Tyler and State Farm made the whole process. I won't be going any place else for our insurance needs any time soon. They're prompt in calling me back, and patient with my thousands of questions and best of all, they're within walking distance of my house! I would recommend Brian Stevens agency for all insurance needs.

Worst customer service ever. Won't respond to email. Doesn't know how to disassociate my account…read morefrom my ex-husbands so my rate keeps getting associated with his, after 3 years.

Great experience.. worked with Brent and he was exceptional as well as saved me money!read more

We needed insurance on our real property in Flagstaff Arizona…read more The agent that helped us, Kaden, went above and beyond what we could have expected. He got us a great quote in record time. If you, or someone you know, needs quality, quick insurance for your home - I would recommend Kaden. He did a Great Job for me and my family. John

Really liked DLT insurance services the guy helping me was always available for any questions I…read morehad, also very easy to get a hold of and he made sure I was happy with the policy I had got me the best deals!!

Cheryl Kibarian is our Allstate Insurance agent. She has supported our family in this challenging…read morepandemic nightmare. When I tried to print out the newest proof of insurance cards for our cars, I discovered the printer was out of ink. I went into a panic, but realized that I could call Cheryl and ask for her help. Not only did she print out the cards for us, it the envelope arrived the next day containing neatly cut cards tucked into a plastic wallet for the glove compartment. I know this might seem like a small thing, but to me it means the world. Thank you, Cheryl, for your personal attention to helping me out in my time of need. I want Cheryl to be that voice I can talk to in case of a more pressing emergency.

I received a call from this Office around 2:55pm asking if I was interested in car insurance I said…read more"no thank you, im good". The representative on the other end said "OK" and then hung up. It is very rude to just call and inquire and as soon as I say no, to just to hang up. Customer service needs to be improved if you want to get clients Sir. Never making business here that's for sure.

Stay away from this company. Their phone is not answered it will disconnect. They won't reply to…read moreemails or faxes. They won't give any updates or responses to orders placed... This is a business I would not recommend. They have a fake social media page and their website is a Schell

There is not a better Insurance Agency IN TOWN! This is a local, small business with a motivated…read moreowner who is willing to go above and beyond to guarantee her clients are getting THE BEST Policy for THE BEST Price. She is trustworthy and truly looks out for her clients. Often times insurance agents will sell you a policy based on price and NOT coverage--you don't think anything of it until its too late and you discover you weren't properly insured...WELL THAT IS NOT HAPPENING AT SUCATO AGENCY! You will be thoroughly covered, well informed all while paying a great price. Try to find something better than that...I DARE YOU! Bottom line: Sucato Insurance Agency has my business and the countless other people I have referred to them. Sucato is simply the B.E.S.T.