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    Clark and Companies

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    9 years ago

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    Petra Decks - Cedar decking

    Petra Decks

    (12 reviews)

    Anas was just great. He worked for us in 2021 to replace a 35-year-old deck with a new upgraded…read moredeck with some features that enhanced the quality of the deck and that would comply with the City regulations. He had a great crew that worked in all weather conditions and were very friendly and professional in their work. The work was of a high standard that passed the City's inspection with flying colors. I would be pleased to recommend Anas to anyone who is looking to build a new deck.

    What an unexpectedly unprofessional experience I had with Anas of Petra Decks. He wants others to…read moreaccommodate him, but he will not accommodate you. At first he seemed kind, we had a lovely conversation and related on many subjects, but he was also very impatient, inconsistent and rude. He lied to me saying he waited 20 minutes at our gate which was untrue based on our texts, then he blocked me due to his own mistakes. This seems to be a theme with him. When I connected with him at the end of June this year we booked a 5pm time slot for him to view the property and at 5:06pm the day of the appointment he texts me saying he had to reschedule because he forgot his phone. I was confused, but I gave him a chance because life happens. Finally he was able to come and do a quote. He came to the property, he wasn't on time but it didn't bother me. We had a great conversation when he came where I thought I had found the perfect guy to build our deck. Then later he texted saying he needed to do some more measurements, I asked when; then he said actually it's ok he doesn't need to do measurements anymore. Then some time passed and he said he actually did need to do more measurements. So we had to arrange to meet again, but that was a very busy time for me so it was delayed. Finally we agreed on today, to which he said he'd come to our property at 2-3pm; then he confirmed he would be here at around 3pm. I rearranged my plans and agreed. Then at around half past 2 he said he would be at the property in "around 30 minutes" for measurements, which would be around 3pm, but because he came 10 minutes early and I was in the restroom so I didn't reply to his text of being here 10 minutes earlier. At 3:00 I saw his texts where he said he had arrived (early) and said "I'm leaving bye" at 3pm... the time he had said he would arrive originally. He said he was waiting at our gate for 20 minutes which was a lie, he was waiting for 10 because he was early, and I did not expect that. I was in the restroom as well briefly thinking he would arrive at 3. He lied about the situation and blocked me even though I apologized for being in the bathroom, despite this situation not being my fault. Because I had thought he was a gracious understanding and compassionate man, many reviews paint him as a kind man as well. But he has so little patience, and a terrible attitude. Maybe he was just in a bad mood today, I don't know. It doesn't mean I should've been treated this way. All I wanted was a deck and what I got was disrespect.

    Kaiser & Kaiser

    Kaiser & Kaiser

    (12 reviews)

    $$

    I had contacted more than 10 contractors about a railing replacement project (around $6890.00 total…read morein cost). Only three contractors got back to me with quotes (one with extremely high cost). Nice impression in 1st meeting. Jim and his team have been great with their communication by email and text. They were able to get the job done in a timely manner and communicated all the details (scope of work, pricing ...) upfront. Jim was extremely courteous, friendly and professional. We have been very happy with the results. I wouldn't hesitate to use him again for other projects in the future.

    I am not sure what happened, but they entirely ghosted us…read more Everything started very well. Tammy and Jim were very responsive and very helpful. Their plan looked wonderful, and after a month we had a few questions. After meeting with a ton of other contractors, we established a few questions we never thought of before we started this project. They told us that we would have a ton, and they would be very happy to help us. We are going to spend a lot of money, and wanted to make sure that the money we were going to spend was going to the right people. We asked the same 12 questions to the other contractor and they got back to us within a few days. I do not feel the questions were out of line, but apparaently they did not want to answer them. Look we are getting into a large project. Full kitchen and two bathrooms with a 1800 sq ft home getting its hardwoods completely restained and sanded. We got an email saying that they had been out of town, after a week of not hearing from them. After that never heard from them again. Still, have never heard from them. We emailed, and texted them many times. Nothing. I understand life happens, and things happen. However I have been in customer service most of my life, and if something happens you let your customers know why you cannot or will not be able to respond. After excellent service, there was no follow through, and after telling us, we would have a ton of questions, and they would be happy to answer any of them, they never did.

    Clark and Companies - carpenters - Updated May 2026

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