I was having a bad toothache along with jaw pain (I feared that one of my tooth needed to be pulled…read moreand/or was infected/inflamed somehow). Went to my general dentist on Tuesday (11/28/23 at 12pm) who confirmed everything I thought and they referred me to this office (per my dentist I needed a emergent tooth extraction done). I called this office same day around 2:30pm or so, and long story short I was booked for a emergent tooth extraction 2 days later on Thursday. Pre-oral surgery: Now I am hella nervous (I'm typically with doctor's appointments but dentist's appointments I'm freaking out. Something about any type of metal tool item in my mouth that does it for me). Anywho, I was instructions of what to do via text message (I.e no eating/drinking 8 hours before the timeframe and to bring along another driver over the age of 18) and all instructions followed to a "T". During: On, Thursday 11/30/23; I arrived for my appointment at 10:30am for 11:00am appointment to be on the safe side. Insurance was verified and paperwork signed. Dr. Michael went over everything in about 10 minutes, and the doctor explained it would be localized rather than general anesthesia. I said okay, and I was in the surgery room for like 30 minutes; localized anesthesia given, expected cracking of the tooth occurred, doctored irrigated the area to cleansed the wound of infection, viola the area was sutured and I was done (all under an 1 hour. Honestly fastest and pain free appointment ever. I was shocked). After: the pain is minimal and just taking the doctor's orders if alternating between Tynelol and Ibuprofen. P.S. the customer service was awesome. I can really tell the staff and the doctor cares. Doctor actually checked up on me, the day after and I was like so surprised (what doctor does that, besides a PCP perhaps??? This doctor has very good bedside manner). They gained a client like forever, but I did tell them that hopefully I won't need their tooth extracting services anytime soon cause I like my natural teeth. I will however be back for a dental implant. Verdict: 5/5 stars. I honestly have no complaints. Coke here, if you need a very good oral surgeon.

My dentist referred me to Memorial and my initial visit was great from the reception to Dr…read more O'Shell's team. The decision was to remove the wisdom tooth and again they were on time and it was seamless. They were absolutely amazing and would refer anyone I know to them. I want to thank the team.

New Patient. 1,500 for the xray. 2d and tests, etc. too many tests I haven't started with the…read moretreatment yet almost maxed out.

Came to Highlands Dental because my previous dentist retired and the new dentist charged a…read moreridiculous amount (33% higher than the previous dentist) for a crown. Highlands Dental charged a fair amount to have a crown put on a molar. The dentist explained what she was doing and why and did a wonderful job. They even gave me a kit to reglue the temporary crown in case it came off over the holidays. I highly recommend this dentist.

I made a same day appointment and was able to get a much needed extraction done. I am super…read moregrateful for how quick and painless this process was. The staff was friendly and very very helpful.

I was totally impressed by Dr. Z. I two teeth extracted no pain during or after. My fear of going…read moreto the dentist is gone. The facility is clean and the staff is friendly. My concerns were addressed and met. The office hours are great for employed people. I was in and out with ease; scheduled for a follow-up the next day. I'm in good hands with Dr. Z and his staff.

I am truly blessed and happy that I found Dr. Wiggins! A man of great integrity, faith and…read morecompassion for his patients. If you are looking for the best care, professionalism, and honest approach you want Texas Oral and Facial Surgery! Dr. Wiggins and staff are always very profession, informative, and. I highly recommend them to my family, friends and colleagues! My case has been very extensive (it has not been an easy journey), but Dr. Wiggins and his professional team provided the best care prior to, during and post surgeries. He takes time to explain everything that needs to be addressed and answers all my questions (which can be many) as well as ensuring the right level of expectations. He strives to ensure that my expectations are met based on my case. He never over promises, yet my results have been more than I could have even hoped for! For all the help Dr. Wiggins has provided me, I want to mention the team in the background, the folks in billing. They work hard to validate and ensure my insurance provides coverage and what my portion of the cost will be as well. The insurance part is so difficult to manage, and I am grateful for all they do to help process this on my behalf. With that even if insurance was not available to me they ALWAYS tell me upfront what my cost will be and I have not once received a surprise bill. Thank you for all that you have done for me! I am grateful to Dr. Wiggins and the entire team!

My daughter had a wonderful experience with Dr. Wiggins. This was her first time having a major…read moreprocedure so she was very nervous. The nurse sat with her and held her hand, they talked to her the whole time and made her feel very comfortable. Dr. Wiggins did great with her surgery and she was in very little pain. They called to check on her a few hours after we got back home as well and did a great job at explaining the after care.

Dr. Hale is amazing. He did my gum graft for me and it looks amazing. After surgery, he called me…read morelater that evening to check up on me to see if I was feeling okay. The staff is all amazing. Everyone is so friendly and helpful! Definitely recommend

Total professionals.Staff greeted me warmly. Very short wait time. Dr. Hale communicates his…read morediagnosis in clear, easy to understand terms, performs the surgery expertly; and makes you feel at ease throughout the process.

Dr. Brock and his team were absolutely fantastic after a scheduling mishap. They went above and…read morebeyond and my 17 yo son (who had all his wisdom teeth removed) healed very well. They worked with us getting it scheduled around his Chron's infusions and were very caring and accommodating. Highly recommend - especially if you have anxiety about having oral surgery - Dr. Brock is great at calming your fears and making the procedure as quick and comfortable as possible.

I just wanted to express that I'm pretty frustrated with how this was handled. When I first called,…read moreI specifically asked if you accepted my insurance and was told yes. Then later I got another call saying you actually weren't in-network. I wish this would've been verified beforehand because I was trying to make decisions based on the information I was originally given.

Could not have asked for a better experience. From the moment I walked in the front desk staff were…read morewarm and welcoming. I'm 34 years old and have never had major dental issues except braces when I was younger. I was kind of an emergency case due to my wisdom tooth had compacted my molar cracking it an exposing my nerve causing serve pain along with 2 other wisdoms needing to be pulled. Needless to say, I was nervous. But the Doctor and his staff did a phenomenal job I've heard the war stories about how much pain and soreness you have afterward but other than some lite meds I healed up in a week. Highly recommend these guys and gals. I live 2 hours away and "I will" be going back for regular teeth cleaning services and any other dental needs for sure.

Elite was great with my son having his wisdom teeth removed. The consultation was quick and easy…read more The day of surgery they were attentive and talked us through everything. Would recommend!!

I've been coming to this practice for over 5 years (as well as my whole family) and every…read moreinteraction is stellar, from the minute you walk in with the front desk - they are always smiling and cheerful, the x-ray tech and hygienists are also fantastic and truly treats you like family. Everyone is very professional and the practice is absolutely spotless. Even though we've moved about 30 minutes away from this practice, we still make the drive to come here. Dr. Kumar is also wonderful, he truly cares about his patients and really spends time with you (even for a general cleaning). Definitely the best dentist we've had! I would recommend this practice, hands down, to anyone.

Sheri was the angel I needed early Monday morning. She answered, and she was still at home because…read morethe office wasn't open yet. But she took my call and had me laughing in no time, which really helped because I was in so much pain. A little backstory, my braces were removed in 2021. A year later, my permanent retainer was moving my teeth. My orthodontist took full blame and put braces on the bottom of my teeth to correct them. The process was finished in April. Well, the left side of my head and face became very painful. The orthodontist said the retainer mold was wrong and replaced that... Fast forward, I moved to Texas, and now I'm at the doctor's because my face is swollen, and on to the Berkeley Eye Center. I'll spare you the rest. So now, I have the kindest woman named Sherri on the phone, who I consider a friend now. She told me to come on in, she'll send the paperwork through email, and she'll see me at two. She didn't stop there; once I got there and finished the exam, I thought I had to come back for them to put the proper braces on. Nope, Sherri said we can do the braces today, and they did! No more pain for me. Thank you, thank you so much, Sherri!

Terrible experience with one of their hygienist's (Jessica) who not only took my number and details…read morefrom a previous place she worked at but was very rude and then got family members to send inappropriate messages! Very unprofessional! RSE are aware of the whole situation but me and my husband no longer feel comfortable being patients here! We have since registered with a new dental practice. I would not recommend.

Dr. Ray is amazing! This is the best dental office I've ever…read morebeen to - Absolutely top notch

Very weird business. Whatever they advertise on the website as being able to provide will not be…read moreconfirmed by the receptionist. It's seems the receptionist is out of touch with what the offices does or provides. Furthermore without even confirming if biomemtic treatment is available or not a "consultation" fee of $799 is asked upfront to book an appointment. This is without acknowledging whether I'm a candidate or not. Without knowing the full price of treatment. Without even confirming the service is available from the dentist. Odd business practices abd alarming upfront fees. No thanks.

UPDATED: The office reached out the same day and was able to explain and remedy my situation, so…read morewhile I am still overall sad about what got us here, I have to give a huge shout out to the practice lead and Dr. Katie To for correcting the experience and making it right. They do seem to stand by caring for their patients completely, and it seems like my experience was simply an anomaly. -------------------- I truly wanted to have a positive experience with this practice, but unfortunately, I've had several disappointing interactions that I feel are important to share--both as a fair warning to others and in hopes that the practice may be open to resolving the concerns. 1. Lack of transparency and follow-up on payment information -- I've requested copies of the payment forms I signed eight times (once in person, multiple times by email, phone, and voicemail). Despite this, I've still not received any documentation or clear communication around fees--for orthodontic and dental work. 2. Delayed and dismissive handling of records -- After my initial visit with Dr. To, I waited nearly two weeks for answers to my follow up questions, and then decided to request my dental records so I could transition to a new provider. When I followed up today, I was asked to "be patient and wait a few weeks." This felt dismissive, especially given I am in pain and actively seeking timely care. Given the premium pricing and the promise of a holistic, patient-centered approach, I expected a higher level of service, compassion, and professionalism. Instead, I left feeling disregarded, disappointed, and disheartened. If the practice is open to making this right, I would be willing to discuss further. In the meantime, I hope this helps others make informed decisions about their care.