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Clandestino

5.0 (1 review)
Open • 4:00 pm - 9:00 PM
Updated 2 months ago

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Aroma Cafe - Carne Asada

Aroma Cafe

3.3(229 reviews)
6.9 mi
•$$

The inside of Aroma Cafe is very relaxing--a nice playlist of Colombian music playing alongside…read moreESPN on 24/7. The beautiful artwork featuring local women of color from Colombia adds a great cultural touch, and there's plenty of parking. I ordered the Papas Rellenas (picadillo-stuffed potato fritters), which were really big, dense, and satisfying for $5. I also got the bandeja paisa (with kidney beans, steak, fried egg, pork belly, etc.), knowing it would take about 20 minutes on a Monday at 10:45 a.m. That wait felt outrageous, though--only about 10 people were in a space that could easily hold 100. However, the pork belly and steak wasn't overcooked and very flavorful. Even the sausage bursted with flavor. The food was authentic and tasty, but the long wait is a dealbreaker for me unless I'm with a friend craving Latin food and have time to spare. I probably won't return on my own unless it's a weekend and I have time to kill.

Aroma Cafe may be the only option to bring a taste of Colombia to Virginia, but it comes with…read moreconsistently poor customer service and a lack of professionalism. I placed an online order for pickup, was charged in full, and was never notified of any issue. I drove almost an hour to pick up the order, only to be told upon arrival that my order was not ready and would not be fulfilled at all. This order was for an event I was attending, so I was left scrambling at the last minute while staff showed no acknowledgment or accountability for their mistake. I was never contacted, never proactively refunded, and had extreme difficulty reaching anyone. Phone calls went unanswered repeatedly. As a last resort, I commented on one of their Instagram posts and my comment was deleted. I posted again and still received no response. It wasn't until over a month later that someone finally shared an alternate phone number for a staff member. When the refund was finally processed, it was only partial about 65% of the total charge. I am still having to follow up to recover the remaining balance. To make matters worse, I was blocked from their Instagram page. At this point, this is no longer about the money. It's about the complete lack of professionalism, accountability, and basic customer service. I am a reasonable person and understand that the food industry is complex but businesses do not have the right to charge customers, fail to deliver, avoid communication, and then silence them. This experience was not only disappointing, it was disrespectful. Unfortunately, this is one of the only places offering Colombian food in the area, which leaves customers with little choice. A quick look at reviews across platforms shows that customer service issues are a consistent pattern. I had previous less-than-great experiences ordering here, but this was the tipping point. This business seriously needs education and improvement in customer service. Customers deserve transparency, communication, and respect.

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Clandestino - foodtrucks - Updated May 2026

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