All my earrings are from here! I appreciate that they sell sensitive solution earrings, because those are the only kind I can wear. I also have a bunch of hair bows from here. They have a lot of friendship necklaces to choose from, including ones for three friends and some glow in the dark. They sell clip on earrings here too. Sometimes they'll have merch from popular movies or shows such as Wednesday or Wicked. The prices vary on their items. Most single pair earrings are $6. They'll sometimes have the kinds that change color in the Sun. They often have buy 3 get 3 free sales. This is when it's most worth it to visit. The hair bows are about $10-$12 now. The staff is usually friendly. Some staff is helpful, offering a basket and informing you of the sales while other staff is quiet. read more

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Spends, was super busy so I didn't wait to be assisted. I'll go again when I have time to wait or when they first open. Lots of items, fun for girls and teens. read more

Would never recommend. Today I went to the Claire's in Elk Grove CA on W Stockton blvd. I brought my 12 year old in for his first piercing. For starters, i had to go find the Worker Molly in the back. We get to the front and i let her know we're there for a piercing. We picked an earring so she started getting the setup ready. I asked her if there was another worker working so they can pierce both earrings at once. She said "no, he'll be fine." Then very rudely proceeded to ask me "do you still want the piercing or do you want to come back?" I let her know we still wanted it done. She handed me a tablet to fill out the piercing form and then walked away. No explanation of anything. I completed the form and went to go find her again. She went back to the back of the store to stock the wall, which was weird because you're piercing someone. So i let her know i was done filling the form out and she comes, grabs the tablet. Looked over it and then proceeded to do my son's piercing. Marked his ears asked if they looked ok, and then i let her know they were fine. She didn't give a heads up she was starting and just grabbed the gun and started piercing him. I didn't have time to even get my camera ready. The second piercing she stood right in front blocking my view to even take pictures. After she was done, i thought she'd explain aftercare and she literally just cleaned up and walked away. No words or anything. She walked to the register so i went over to pay. She gave me my total asked if i had a email and typed it in. I let her know i had a $5 coupon and if she could see it on her end she said yes applied it and i payed. She then handed me the after care solution, walked away no words or anything. Such horrible experience for me and my son's first ear piercing experience. I definitely sent this review to corporate too! read more

I always find something cute at this Claire's whenever I drop by. It sure beats going to the mall whenever I feel like buying some fun jewelry or what ever knickknack catches my eye. The associates there are also very helpful and friendly, never any problems. read more

I don't usually write reviews and always just brush things off but this one I cannot. I brought my 3 year old daughter in to get her ears pierced for the first time. Maria greeted us, she was great and very thorough. We were so excited. She then asked her coworker to come so they both can pierce each side of the ear together. The other coworker was rude and full of attitude. After she got done piercing her side, she just left. I then, started observing both sides to my daughter's ears, I noticed that the side where the coworker pierced was so crooked, the end post of the earring was literally stabbing my daughter, I also couldn't even run my finger around the back piece of her ear. I ended letting that co worker know, and she re-pierced the ear again... still with lots of attitude. It was such a horrible and traumatic experience. Never again! I feel so bad for my daughter, this happened almost 2 weeks ago but she still talks about it and traumatized from it. read more

Claire's - As you can see where the first piercing is compared to where it is now. - Accessories Near Me - Elk Grove, California

By these reviews I'm so glad I didn't read them before going in to get my 4 month old daughters ear pierced. Lucky for us the store manager was the only one working. She greeted us as soon as we walked in. She had a few other customers so she pointed us to the jewelry for the piercing and asked us to browse while she finished up with a customer. Once she was done she greeted us again and went over the difference between the ear rings. Once we picked one (daisy ear rings), she marked our daughters ears. As must will know 4 months old aren't just going to sit there and be still. She marked her ears about 4 times until they were perfectly centered. She could tell I was so nervous and she said she could late as she had just had a baby. This gave me ease as I felt an instant connection from one mom to another. The process was super quick and thankful baby girl didn't flip out to much. I'm very thankful that the store manager took her time, and explained everything to us. read more

Claire's - Daisy earring - Accessories Near Me - Elk Grove, California

The lady who did my ear piercing today had a horrible horrible attitude. She was abrupt, didn't want to listen. I said I wanted an ear piercing, and she did a re-piercing ?! She punched the earring through an existing hole/ear piercing! Like why? read more

The most unpleasant worker I've come across in a long time. I came in to get help finding earrings for my one year old daughter this morning around 11am. She got her ears pierced in January and one fell out. When I walked in, there was no worker to be found. I finally spotted her in the back of the store and she noticed me. she did not greet me or ask if I needed help. Finally I said "excuse me are you able to help me". This person acted completely miserable and acted like I was inconveniencing her. I had no idea where to look for earrings for a one year old with freshly pierced ears. This very unfriendly worker (again looked and sounded miserable and unwilling to help) walked over to the piercing counter and just pulled out a piercing display and then walked away. She didn't say or explain anything. Finally I got her to POINT in the direction where I should look. She didn't walk over or try in help me in any way. I know nothing about the different materials in earrings for a one year old and what is safest. I ended up just picking a random one in hopes it would work. If there was someone who was willing to actually speak with me and help me out I would have purchased a lot more. I could not get out of there fast enough. Even ringing me up she was acting like I was a bother and inconveniencing her. It's a shame because the girls who pierced my daughters ears were so helpful and friendly and I was looking forward to going back to make more purchases for my one and only daughter who finally got her ears pieced, but I will definitely be taking my business elsewhere. read more

took granddaughter in had ears pierced by molly-thank you ! signed up for free year earrings and two months later I go to collect and if Molly wasn't there to help Claire's Customer Service was NO help. so back in store Molly fixed what custome service should had! she's a very valuable employee to Claire's. Thank you Molly for very awesome customer service and getting my complaints straighten up. Rare to find such good people and excellent valued employees. Claire's should send her a bonus!!!! along with the pat on the back for good job well done read more

There really is no reason for me to be here, unless it's with someone else. We decided to get my baby daughter's ears pierced; and this place was in the same vicinity of where we were at in Elk Grove. This store reminds me of high school, like had all these flashy jewelry that young girls would where. I didn't walk and look around, but you can tell this place had bedazzle-sparkly-shiny things around. There was only one employee at the time and she was really nice, we were the first persons in inquiring about ear piercings, and she helped with the whole process. More people started to come in, some about getting their ear pierced, but she didn't get flustered or anything and handled the crowd nicely throughout the whole process. I probably won't be back anytime soon, until my baby girl turns into a little girl... read more

Claire's - Accessories Near Me - Elk Grove, California

Wanted to give my thanks to Kyla for going above and beyond in helping me. I came in last week for a specific item which they didn't have and she offered to take down my number to call me when they got it in shipment. I've done the same before at other locations and never got a call back but today was delighted to see two attempts and a voicemail to let me know they were in stock. I was able to send friends that way to shop and pickup the items I wanted. The staff is always friendly and helpful every time I stop by. Thank you! read more

Going back and forth about piercing my daughter's ears or not w/ my husband and we finally decided to do it... Just got my 3 month old daughter's ears pierced w/ Alisha & she did an amazing job! She made sure her piercings were even & redid it a few times until I was satisfied. Super patient and answered all my crazy first time mom questions about picking the right earrings for my daughter. She was gentle & quick during the process. It broke my heart when my baby cried but she was quiet in no time. I would definitely come see Alisha again & would recommend her to anyone looking for a thorough job for their baby! read more

Stopped by yesterday to get my cartilage pierced on a whim! From walking into the store, filling out paperwork, being pierced, and walking out - everything was quick and easy! Definitely recommend this store! read more

Claire's - Pierced the bottom cartilage stud - Accessories Near Me - Elk Grove, California

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First time to go there. Alesha assisted me. She's got plenty of clients, but she was able to help all of us. She pierced my ear, her hand was very light. It did not hurt. She explained everything very well. read more

Went to get my daughter's ears pierced for her birthday, and the sales associate Troi was incredibly rude to my 5-year old. She was short with us from the time we walked in; we were greeted with a sigh and, "Here for ear piercing? How many?" When trying to upsell us on a more expensive earring, which I get, she did it by telling my daughter there were "cuter" earrings she should pick, like she had made the worst choice possible - she is 5! We could tell it made her feel badly about her choice, and we didn't want it to be a bad experience for her, so we just left the store. Employees at Claire's are usually much more helpful and cheerful, so we will stick to the other stores for a positive experience. I would avoid this store. Go to the Natomas or Arden Fair locations instead. read more

Do not go here , horrible customer service. Employees refuse to give you their names . Need I say more? Why are they not wearing name tags? Maybe because their behavior is not acceptable and they do not what to be accountable? I was so angry I yelled like a crazy lady not Ok I know, but is it really ok that she was so rude an refused to give me here name ?!? I will not ever go back and recommend you do not either. Take the time to drive to another location . Save yourself the frustration . Spend your money somewhere that appreciates your business. read more

I came here as a confused and lost girl couple months ago. I had a kind woman help me out, I am so sad I didn't catch her name, but I told her I was doing this review for her. She helped me out with my purchase one night during the exact moment of closing, and everyone knows closing is tired and wanted to leave, but she was just as helpful and enthusiastic. Then I came again the next day realizing I purchased the wrong piece, and she helped me figure out how to get my money back and purchase correctly. Thank you read more

So I brought my 16yr old son in to get his ear pierced.. the assistant manager said the right ear was the correct ear for a man. I have no idea which is which I don't pierce ears for a living..!! So I agreed an she pierced it.. after a hour or less I found out it was the wrong ear... I immediately called her back (Alicia) to let her know it was the wrong side.. she said she would correct it 1st thing in the morning at no cost... The next day... my son goes into the store an NOW it's she can't do it for free... I have to be charged again.. she has to get another manager's approval an she doesn't know how to do it for free (even tho she's done it before). She gave her word on fixing a issue as a Claire's employee.. Now that same CLAIRE'S employee is GOING BACK ON HER WORD TO CORRECT IT.. read more

Horrible merchandise at this place. Purchased a airpod case and the airpods literally got stuck in the case and wouldn't come out. Do not purchase this product. read more

Customer service was unwelcoming the moment we walked in the store. We went to get my sister's ears pierced for her birthday and the sales associate, Troi, was very rude about her earring selection, prices, paying, the liability form, etc. The whole interaction was very discouraging for my little sister who was already nervous enough about getting her ears pierced. She left the store insecure about her earring choice after the sales associate tried to talk her out of what she wanted in a cold tone and manner inappropriate for an interaction with a 5 year old. Claire's is usually great with customer service and making a scary experience like ear piercing more comfortable, but this store seriously dropped the ball. It is unfortunate that this experience for my little sister was tainted by a very callous sales associate. read more

Took my daughter and son to get there ears pierced and Aleysha was so kind and knew what she was doing. Would highly recommend this place very friendly read more

I took my 4 year old in for her ear piercing, after many months of hesitation. The gals at Claire's did an awesome job. She was patient, explained everything well, and even had my daughter giggling through the process. Great experience, would definitely recommend! My only recommendation is to go early (or maybe late in day) as it was getting super busy with people, which may worsen nerves for the littles (and Moms haha). read more

Every where I go, I admit I do check out the ladies...I like to check out the shapes, the sizes, their color....cute, attractive, beautiful, or ordinary. I like to see if they are long or short, big or little, round or thin. I can't help it, a part of me is fascinated by it, but always a little intimidated to do anything about it. What am I talking about? Earrings....earrings, earrings, earrings. Ahhh...wonderful, beautiful earrings. Earrings that matches outfits, earrings that matches the season, or earrings that matches the personality. Finally, I decided that no more shall I fall victim to my fear of having my ears pierced. I too shall stand up and join the rest of my fellow ladies (and....uh humm...men) and wear earrings too!! The store is spotless and clean with a little bit of Glee in the background (hey, we all need a little bit of Glee in our lives.) The two girls (they were probably 16 or 17) were so nice and sweet. They knew I was a bit intimidated so they decided to pierce my ears at the same time. They told me to close my eyes as I counted to three and BEHOLD....I have earrings!!!! And that...my friend.....concludes my story. =) read more

$80 to have my ears pierced. Very unhappy. I followed directions and left the earrings in the 30 days. Took them out and my ears closed over. Went back to Claire's with their earrings and my receipt. They wanted to charge me ANOTHER $80!!! I said no and went to Emerald Tattoo in Elk Grove where they charged me $30 to pieRice including their earrings. They were very professional. I'll never go to Claire's again. read more

I came in twice to purchase replacement earrings for my Little one and decided to check with employee about my toddlers ear pierce. I wanted someone experience and who would make the experience pleasant. I felt assured and brought my toddler back. I made sure I came back when she was working and when I did she was so kind and patient with little one. Would tell me about the deals and sales and answered my questions about service without judgment or annoyance. I wanted someone i knew was experience so I asked her if she's done this many times etc and she was always sweet in her response which made me feel welcomed. read more

Went in to refresh my ear piercings as they had closed after years of not wearing earrings. I wish I could remember the name of the gal that re-pierced them for me! She was very professional with all the customers and was the only one there, so she balanced us really well. Thorough in explaining both the process and executing it. She did a great job! read more

I used to work at this location and as well as the one in downtown plaza. I would have to say that this is the better of the two locations. But I would have to say that the Arden location is the better of the 3. This location is obviously bigger than the ones in the malls. But when I worked there, all of us were very nice and pleasant. But over the past few years the service has been getting worse and worse. I will give the employees credit for keeping the store clean and organized. This location is easy to shop in. read more

Terrible experience at this location and the problem still isn't corrected after over a week! My husband took my 9 year old daughter to spend her $25 gift card she received for Christmas on 12/29. She picked out her items and brought them to the register. When the associate rang her up she owed a couple of dollars above the gift card, no biggie Dad is right there. When she was asking her dad for the additional funds the associate voided the entire transaction and snatched the bag out of her hand. In the process of voiding the transaction, the gift card was also voided. The associate and manager stated there was no way they could fix it, they would have to leave without their gift card or items! The only offer to rectify the situation was to call 1-800 Claire's. When I heard about their ordeal hours later we called the store back, spoke to the manager again, explained how this was terrible service and that they basically stole $25 from a 9 year old, still no help offered at this point. Next I called the customer service line as directed and they had already closed for the day, left a lengthy message about the ordeal and that we needed someone to help fix the situation. No word from anyone over the weekend so we called the store back on Sunday, spoke to the same manager...she stated there was nothing she could do for us and the funds might reappear on the card in a few days. My husband and I both left multiple massages with customer service. I finally receive a call back yesterday 1/4 from a blocked number, voicemail states they are from Claire's customer service confirming there is $0 balance on the card...no apology for the ordeal and still no solution. Immediately called back and left another VM stating the problem has not been corrected! The worst service I have ever experienced, still have not received our $25 back and my daughter keeps asking why Claire's stole from us!!! BEWARE! read more

Both the store and online were responsible for shady practices: I bought earrings for my daughter online for in-store pickup. They took my money, and emailed and texted me to come pick them up. When I arrived and waited in a long line for the pickup, they tell me they don't have the item and will refund me. And then they put on my receipt that the customer (me) didn't like the item and returned it, which is a blatant lie. So as you can see: 1) They take your money for things they don't even have, 2) They waste your trip to the store by telling you to pick up something they don't have - not only wasting your time but also disappointing your kid who had every reason to believe they'd have the item based on the item pickup email, 3) They blame it on you by putting on the receipt that YOU returned the item. The corporate office is closed for the day. When they open tomorrow, depending on their response, their Agent for Service on-file with the Secretary of State might receive a letter from me. read more

I took my 4 year old to get her ears pierced and had a great experience. Alesha (sp?) was the piercer and she was very patient and kind to my daughter. Even gave both my kids lollipops at the end. Wait time was quick and price was affordable. Would definitely recommend her! read more

I made a yelp account JUST so I could write this review! I am absolutely unsatisfied with the employees. They were EXTREMELY rude. I went to get my ears pierced and a lady named Justine pierced it. My friend wanted to see what the piercing looked like and Justine bumped into my friend and said "EXCUSE ME." With the rudest attitude, I was shocked! And she kept rolling her eyes at me, and I she seemed annoyed by me and I had done nothing to her. She was so impolite, and she insisted that I get my ears pierced with white gold after I told her MANY times no!! She also insisted I get my cartilage pierced and I didn't want that! She just sighed, and looked pissed off! She had a terrible attitude, and kept on rolling her eyes at me. I will NEVER recommend anyone to go over there for any piercing. My friend said she seemed very uneducated and ill- mannered. I don't know about uneducated, but I would never go there again!!!!! read more

Boo! That's how I'm starting this review. I went in to return a pair of earrings that I previously purchased at the folsom store as a Christmas gift and the receiver did not care for it so I went into this location to make a return as I live in EG. Anyways I walked in and was greeted by staff. They seemed friendly, however I went to the register counter and said I wanted to make a return (with receipt) and the chick working register turned back to let another chick know. The chick in the back (we'll name her "B" since the letter b best suits her, if you know what I mean). B told the register chick to tell me to hold on. That's fine I'll hold on because there are no customers in line and there are 4 associates walking around and B was just staring at an empty notebook. About 2 mins later B decides to help with the transaction. I told her I wanted to make a return. B examined the earrings and said rudely, next time I make a return make sure the backing is clear. I was like wtf (in my mind). I told B that's how I bought it and it wasn't a problem. (this is the part when my eyes were doing back flips behind my head) B said with attitude (like someone would to another chick who just took her man kinds of tone, "well I'm just telling you about our policy." (PSsh!) I told B the policy she was referring to was not implemented when I made the purchase (Because I could care less of it's a clear backing, metal, blue or black the point is I bought it like that) and if it wasn't a problem when I bought it then why would it be problem when I want to return it. B kept repeating she was informing me about their policy. And had the nerve to ask if I want to look around. Before B could finish I cut her off and said sternly, "no". After B being so rude why would I want to. In the end I got my return, left the store and did not look back. Claires, get B out of there, she's not representing the company well and promote one of her staff they have a better attitude. read more

I came into have my infant daughter's ears pierced. They are the ear piercing pros and had a lot of options starting at $66 up into the hundreds. The manager was really nice and professional and provided all the necessary information regarding cleaning of the piercing. You can tell they are used to handling children and that's a good thing when you have a squirmy child sitting on your lap. I usually agree with the majority of yelp reviews so I'm surprised to read so many bad experiences. I came in during the middle of the day and it wasn't busy so maybe busy periods are when customer service issues tend to happen? Taking off a star because I found the pricing to be expensive, although that's not something the in-house employees can address. read more

This is better than any of the Claire's at the malls. It's bigger, cleaner, and has more cute stuff. Still, I gave it a 3 stars because a lot of the items are geared toward 8-14 year olds. I'm 19, so for those around my age group, you should all go to Icing...it's in the same company as Claire's and it basically has almost the same items except that it's more for older teens and young adults. read more

Yesterday went to get my ears pierce and the girl who is African young American who works there was extremely rude and made us wait to long..her facial expressions made us feel unwelcome.. read more

This location is in a very busy area with hardly any parking. They have cute inexpensive hair goodies and earrings that I always find myself buying. The store was clean and organized. But my visit was not acknowledged and seriously lacking professionalism and customer service. I walked in and was not greeted or welcomed by anyone. The manager was busy "explaining new policies and reprimanding" a fellow employee the entire time I was there browsing. Definitely needs improvement. I will continue to shop here because I love love love the merch, but I really hope they can demonstrate a better image for my fellow customers. read more

Alesha was very helpful! So friendly and nice. Would definitely recommend this location for great service.

Walked into this store after getting our nails done at the salon next door. I had my daughter with me and wanted to buy her a fun gift. The store manager/employee was personable and greeted/treated us with kindness. The customer service she not only provided us but other patrons was top notch. She had a new born baby's ears to pierce and still managed her time well. read more

Sometimes a girl just needs some cheap fashion jewelry. This is an okay option if you don't feel like driving to the mall. But the selection is very limited. I only browsed thru less than a quarter of the store as most of the stuff they have is geared towards teens. read more

Your company sent my order missing one of the bigger items...I thought maybe it was in a different shipment so I gave it a couple days. When I didn't receive the item I call and come to find out the item is out of stock and I was never notified...oh but of course I was still charged for said item! So now I have to wait 5-7 days for your company to refund me the money that was budgeted for my little sister's Christmas gift. Thank you so much for blowing this Claires! Needless to say I won't be shopping here again! read more