I'd like to begin by thanking Akerra for her professionalism and human kindness . I walked in and she greeted me and asked me what I was looking for and I told her I needed bras and she explained the measuring process and measured me , she made me feel comfortable and safe by explaining & her caring ways . Opposed to some popular opinions , having large breast can be very difficult besides the physical pain , it's hard to not find something that suits you or not find your size at all , she listened to my needs and I had OPTIONS, I ended up tearing up from gratitude towards my experience and this nice young gal gave me a hug . I pray that we do not lose this lane Bryant & that people like Akerra continue to shine in this world . Thank you from the bottom of my heart . Care:100000/5 Quality :5/5 Cost:5/5 there are some deals going on the associate assisted me with finding something I may like & be included in Cleanliness :5/5 Atmosphere :5/5 Parking:3/5 - shared but plenty for all of us read more

This location is a hidden gem in Elk Grove for women looking for comfortable clothing with a stylish flair. I usually visit the mall locations - however, I was out with my mom and she wanted to do an impromptu "girls" day out shopping trip at this location. It was a pleasant experience from start to finish. The store was well-organized, clean, and offered a great variety of clothing - both in-season styles and some amazing clearance finds from past collections. What made the visit stand out was the friendly and very helpful staff. They weren't just polite- they were genuinely welcoming and more than willing to assist with sizes, styling tips, and helping me find exactly what I was looking for. No pressure either, just pure helfuness and great energy. With customer service like this, it made finding something trendy, comfy and fabulous a breeze. I will definitely be back! read more

Krystal, Roxy and Vicky were there when I stopped in the store and their level of service was unmatched. They all went above and beyond and I was picking up an order as well as shopping for some new bras and panties and what an exceptional experience. Because of their service, I will be back. I also called this store a couple of times to ensure my pick-up order would be held, and both times, the women on the phone were also so nice. At the end of my visit they thanked me for coming in and shopping at their store, and it was incredibly genuine. I used to manage in a retail setting so my customer service expectations are high and they typically are not met- but the employees at this store exceed my expectations. And everything was neat and clean and the selection of bras was incredible. Thank you all for one of the best shopping experiences. read more

Visiting this Lane Bryant made me feel so much better about shopping in person. I highly recommend the bras for bigger girls and the workers are AMAZING. Tiffany sized my bra perfectly and she is the sweetest!! read more

I often do online orders and then pick them up in the store in case a size does not fit right. This time was no different. Go to the store and everyone is so helpful. They grab your order(s) and then I try them on. The associates are always so helpful and friendly. Will continue to practice and keep coming to this store read more

When I moved to Elk Grove five years ago, I frequented this location because it was close by. However, I wasn't very impressed with the service or the clothing. For a while, Lane Bryant's styles felt too young for me. Plus when I walked in, they would do the perfunctory greeting, but go back to talking to each other. They would also be talking to themselves when they were processing your purchases. That is one of my biggest pet peeves. So I stopped going to this location. However, I've recently seen more suitable styles so I went in to check it out. Their service has gotten better. They're very attentive and very helpful. Every staff member I've encountered has provided me with great service and it's been a joy to come in. During my post SIP visits, I've seen them implement strict safety protocols. They wipe down every dressing room after each person exits. They separate the clothes that have been tried on and don't return it to the sales floor right away. They also wipe down their counters and machines after each check out transaction. Their attention to detail is very commendable. A few weeks ago, I came with my friend who was looking for bras. Their staff spent a dedicated hour helping her out. They made helpful suggestions and ordered items they didn't have at their store. My friend was able to find the items she was looking for and then some. All in all, my experiences have been very positive. I can't wait to go back to check out their Fall styles. read more

I wish I could leave 1 million stars for the amazing woman that helped me the other day at Lane Bryant. I have always struggled to shop for my body type and when I tell you that I feel like I have a new shape I am not kidding. Vickie was so helpful and was able to help me find clothes that actually fit and are flattering. Even my kids were impressed! Thank you so much Vickie read more

This store sells anything from clothing, scarfs, flip flops, to bras and underwear!!! It's really for full figured women. It can get pricey, but if you need it...YOU NEED IT!!! I've been here a few times now. As you walk in...all their clothing line is neatly displayed! They have some great looking shirts! There's always someone to greet you as you walk in. I feel bad for them because it looks like they're continuously refolding after messy people. This place is great. If you haven't been measured for a bra lately, they can help!! The have all the great 411 on the latest line. They have this fantastic sports bra. It REALLY gives you full support. I love it. Sooooo comfy. One downfall. It supports you sooooo well that I cannot put it on by myself! Hehehehehe!!! If you're alone...you're out of luck!! There are several others that I like that I am able to do by myself! Thank the Lord!!! Every single time I've come in here they've had the "Buy one and half off the second one" deal going on! Overall, for me, this place is great! All sales ladies have been super friendly. Minus a star on the company itself. All their crazy points system for discounts require opening a company credit card!! I do not care to own a credit card for any store!! If they truly cared for their customers they would establish a simply rewards card!! ( like the grocery stores have!! ) read more

Lane Bryant - Accessories Near Me - Elk Grove, California

This is my LB when I am visiting my parents. For starters, let me give a shout you to Jenny who has been enduring my shopping trips for years lol and always with friendliness, smiles, laughs and and amazing service. I met Amy today for the first time and she told me about LB's new personal shopper service (What!?! Ok we are stepping it up ten notches here, go Lane Bryant!). I commented to Amy that I am impressed and excited about the festive and fun collection of options this season; the different fabric textures, weight, colors, necklines for the holiday season. What I really appreciated is that the I'll call it glitzy pieces can be dressed up or down, way to go Lane Bryant! Liz rang me up and shared some style tips as did Amy. Always a solid crew at the Elk Grove store. Merry Christmas ladies although sadly you'll likely see me before that (just ask Jenny) lol read more

Still the same amazing customer service all the time. These ladies are so helpful and are willing to go the extra mile in helping me find something I want or locating it online. read more

What can I not say about these awesome ladies who work at this fun store. I am always welcome with a smile, and assistance.. I was tired when I walk in the store..and yes I was help real quick.. They ordered my boots and I pick out gorgeous fun sweater..and received a discount. Heck..she wanted me to sit down and rest. I shared my grandbabies pictures with the ladies..Nice to be around good customer service, that's not fake. read more

I shop here sometimes because the store is close by and their bras fit me and are reasonably priced. However, about three times out of five, I pick out what I want and then I wait at the register. And wait. And wait. And then I get tired of waiting and I walk out without getting what I needed because I actually have other things to do throughout the day. Either the register systems at Lane Bryant are the slowest possible registers available in America, or the management hires its clerks based solely on their ability to leave no conversational stone left unturned with the person at the counter. I'd only recommend stopping by if you have a solid 20 minutes to stand around listening to people trade life stories before you're able to purchase the product you need. read more

Abby and Renee are awesome there was an issue with my shipment where they couldn't locate it and Abby provided great customer service She immediately called other stores to track down the shipment and offered me free overnight shipping and a discount. When I arrived her coworker Renee was meticulous looking for my package and found it and I was still given the discounts offered because of my inconvenience. it was a great experience although it stressful initially. read more

What an amazing experience! We scheduled a styling appointment for my mom whose body changed after her brain surgery. My mom was feeling so defeated but, AMY helped us and could not have been more patient and kind. She was so sweet and wonderful at her job. The world needs more people like AMY! Thank you so so much! read more

I love this place it's my favorite store all of the sales associates are extremely knowledgeable about their products never put she'd never rude very good customer service friendly and make you feel at home. I even have a credit card here and I'm able to pay it when I come in I love this place friendly neighborhood Elk Grove Ln., Bryant read more

This 5 star is for LIZ! you are the best...love her fantastic attitude & honest feedback. Ladies if you wanna know if something looks right she will give Truth plus make sure you're getting the best deal. She does this for everyone , after all isn't that what we all want when we shop! THANK YOU LIZ. please keep up the excellent service. this location is lucky to have you! read more

Jenny was extremely helpful! She took her time helping me find clothes that would fit my body correctly ( i am super picky) she also honored pricing for me on a jacket i loved. So happy with this store and experience. Thankyou Jenny! read more

I met with AMY! She was amazing and helped me and my mom get fitted, she was patient and helped us order stuff online. The store is clean and customer service comes first love this Elk Grove location read more

My experience here was not a pleasant one. I was very polite and friendly even smiled after my purchase but the cashier at the register did not do the same. How is it possible that a customer would have better customer service than the cashier who actually gets paid for working at the store? There's a part of me that felt like the cashier was judging how I look and treated differently because I wasn't Caucasian. I definitely don't recommend anyone going to this store unless you really really really have to and prepare yourself for bad customer service. read more

The manager at this store is a very rude and unprofessional. I go in there a lot and spend a lot of money because I like their clothes but after today I REFUSE to go back to this store . I returned clothes the manager first tried to talk me out of it and make me try on the pants then asked me if I was lying about wearing an 18 when I really wear a 16 then was rude and basically threw my money at me and didn't give me a recepit back for the shorts I did keep. Everyone else is very nice but excuse my French I'm done dealing with that rude bitch . read more

I feel like the reviewers here went to a different Lane Bryant than the one I frequent. I bought all of my X Mas presents for my mom and lady friends here and some quality bras all at 50% off during Black Friday. I had an issue with two bras and returned them with no problem. The clerk even sent one to my house because they didn't have it in stock. I am also non white, and have never felt any hint of prejudice from Any clerk. Also, I am a smaller size. And although some other customers look me up and down sometimes when I am in the store, the clerks are nothing but super professional and nice to me. Their bras are great for boxom ladies...better than Victoria secret or other brands that cater to these sizes. And super economical. Thanks, lane Bryant! Elk Grove. read more

Here for first time and Jenny met me at the door with a smile and gave me a tour of the store helped me find everything and she was amazing. I felt like a celebrity in here they are awesone read more

I went to buy new bras today and I was helped by a very friendly lady who worked there named Barbara. She gave me EXCELLENT customer service. She helped me from when I walked in the door until I left. read more

I received an email from Lane Bryant how everything in the Store was going to be 50 percent off. 50 percent off, I am there. I went and bought a couple of shirts, and they were having a clearance sale for some of their jewelry. I was so excited because there was this beautiful pair of citrine earrings that I had been eyeing but did not want to spend a lot of money on it. I go there on the 15th, the day after Valentine's day and was able to get the same earrings for 5 dollars. Needless to say, I was very happy buying some Valentine's day gifts for myself because no one else is going to do it for me. I have never encountered any rude customer service personnel. They all have been very friendly and helpful. Of course, I feel like their clothes are expensive and that is why I do not really buy anything from here unless I have a coupon or if they are having a sale. read more

Great experience at this store. Jennifer help me sooo much! I walked away with a purchase I'm VERY happy with & the customer service will have me coming back again! 2 thumbs up!!! read more

Their customer service is so bad at this store I cant even begin to explain. Ive had to make multiple complaints to corporate and to the managers but nothing seems to change. I agree with the other review that said the wait time to check out is usually horrendous. I honestly dont even shop here anymore except to have items delivered from the website or fashionbug.com so I can get free shipping. I've had numerous problems with that as well. One was that the wrong item was shipped and the store basically told me to go screw myself and refused to help me, it was resolved over the phone with corporate. Today it was 100% the stores fault again because they did not check an item in I had been waiting for. I called fashionbug first to confirm it was delivered and it was a week ago.. I called to make sure they could find it before I drove over and explained that I never got the email that said it was in. The employee that answered the phone was incredibly snarky and said that they probably hadnt received it yet.. of course she didnt let me finish what I was saying. I think I will start having my orders delivered to Catherines next door or even the store that is out of my way to go to on my way home from work just so I can avoid this store. read more

The Elk Grove location offer a personal one on experience Lane Style...Where I met Hasani a personal stylist. She was Amazing...She has the right postion, she know how to make you look fabulous. I went in to the store looking for an outfit for a concert with a budget of maybe 150.00 left with 3 bags and 1000.00 dollars later. I also earned 10 Real Woman dollars when redeemable I will make an appt to meet with her for the lane style experience. read more

I am usually happy with Lane Bryant but today I am not happy with their business practice. Today Lane Bryant announced a sale for jeans 39.99 . I purchase some jeans online and but one pair of jeans were sold out the Power pocket super stretch skinny ankle jean faux pearl cuff. I went to the Stockton store and the nice young lady to me the jeans were on clearance but she was sold out. She call another Lane Bryant in Stockton and Elk Grove neither store had my size . So on my way home I went to the Elk Grove store where I did find the jeans in clearance "Buy on get one free section" but for $78.00. I grab the jeans and the sweater as the free item, but I wanted to check the price of the jeans since the store signs stated $39.99 and online the website stated $39.99. The I ask the cashier to double check the pants price and she stated $ 78.00 . I informed her of the sale price of 39.99 on the website. She said she checked the website and said it's $78.00 but she could give it to me for $39.99 but it would not part of the clearance buy one get one free. It still a clearance it but for the wrong price. I walked out the store with no purchase and went to my car to check the price on website again and it's still $39.99 for the same jean. I just ordered $300 from Lane Bryant today online, due to this young lady not thinking outside of the box and trying to meet daily sales for her store, I will return my entire to her store!!!!!!! read more

I do not shop much but when I do, I noticed the type of service I get from different workers. Today, I walked in looking for a sport bra and a very nice lady name Barbara approached me to offer her assistant. She is a matured 45+ yr old employee. She helped me search for a second bra because it was buy one get 2nd one for half. The younger employee told Barbara that they do not have any more and that was the only one at the store. The young worker didn't even bothered to look it up in the computer nor did she went to check the back stockroom. Barbara went to search and she found me a 2nd one. This place is a great place to shop for plus sizes clothes and the best services came from Barbara (the matured and experienced gal). Thank you, Barbara! You are a gem and I hope to see you again!!!! read more

I have been an LB shopper for a long time and used to find the Elk Grove store to be a great place. However, over the past several months there has been a huge deline in the appearance, staffing and efficiency of the store. The front of the store smells like spoiled milk, the fitting rooms need some serious attention to cleaning, especially the carpet. The go-backs are unattended, and there's never enough staff to provide customer assistance. Really, LB, get a grip or find management that can adequately staff and present the store properly. read more