We had a unique situation where we couldn't get our dishwasher out. Our hardwood floors were…read moreinstalled by a different contractor and they didn't double check the height. We needed help cutting out part of our floors, installing a new dishwasher and then adding new hardwoods near the dishwasher. Thai did all of this for us and did an incredible job. He was so easy to work with, so kind and gave us very fair pricing. Thank you Thai!

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

David is the real deal. I orginally was considering going with other company when I came across…read morePride N Mine on google. I called him and he came out and provided me with an estimate. David discussed what I would get with his company vs other companies and other companies usually use send private contractors. With him it's his company so he take pride in any the work that he's doing. I plan on using him again in the future.

What an amazing experience. We need a complete overhaul of all our carpeting thanks to some pretty…read morecrappy tenants that stopped paying. We were prepping the house for sale and we were under a tight deadline. David was a savior. He came in at half the cost of the first estimate we got (whihc we knew was very high) and he was able to knock it out faster than he had said. He even uncovered a pretty nasty pet urine spot in one room that he had to deal with and didnt charge us extra. What a guy! We called a bunch of places and we just loved David's casual and confident vibe. Being out of state, we had to trust that he would do the job and not only did he complete the job, in time and on budget, but he did it restored our faith that there are good people in the world. Thank you David!

Did a great job of putting luxury vinyl plank flooring . They fixed some rotted wood. Work was…read moreneatly done, cleaned up after themselves. Showed up on time and professional, I would hire them again!

Amazing to work with W&J Flooring! Very responsive and my floors look fantastic! Great prices and…read moreselection!Highly recommend if you need new flooring!

I always recommend Britt's to friends because #1, they show up for quotes and/or delivery exactly…read morewhen they say they will & they are efficient. You may be surprised how much stress this eliminates for you as the customer. They've also always cleaned up all the product packing etc. Tip: If you look online & there is a certain appliance model you're interested in, you can call Britt's for a quote. Most of the time they can order it for you. Just note the product number so you can be precise. Home Depot & Lowe's generally sell the "installation kit" of appliances separately do their price will appear lower, but Britt's includes all that the last time I checked. So if you're comparing prices, be sure you are checking the final cost with everything.

This business is ran so pathetically, I'm surprised they can keep their doors open. Customer…read moreservice is non-existent. You call and call and they act like they have no idea how to handle your basic questions and they pass you on or tell you someone will call you back and nobody calls. Kim in particular is clueless and should not be allowed to answer a telephone . They do have very good flooring installation crews, but God forbid you need the lazy Britt employees to answer a question! And there is zero follow up on your job - once your sales associate gets your payment and they've scheduled you, adios! You will receive no direction and never hear from them again!

Can't say enough positive things about John! Wonderful…read moreexperience from communication throughout, knowledge and great workmanship to the finished project. Would highly recommend him!

Loved working with John! As a single mom, finding a contractor was intimidating enough, but when I…read morefound John, I knew I could trust him to renovate a few rooms around my little townhouse. Despite not being one of his bigger clients, he was always attentive, delivered clean work, and was flexible with my chaotic schedule. I most appreciated his ability to navigate unforeseen events with my remodel. John always provided several options and never pushed me to spend more or move faster than what I was comfortable with. I love that it's a family business and he put me in touch with other tradespeople to help me with additional projects who are just as honest and delightful as he is. Thank you so much, John! Can't wait to tackle the powder room next year!

Very good communication, professionalism, and friendly. I reached out to fix some rot around some…read moreof my windows. I'm pretty particular when it comes to my home, and they are just as particular with their quality of work. I'm also a retired veteran and they are a veteran friendly company with many veterans in the company. I am very pleased with the work and definitely plan to use them in the future if I need any work around our house.

From the owner: Our commitment to quality and efficiency ensures every task is done right the first time — on time,…read moreevery time. Upholding high standards, Maximizing productivity without compromising craftsmanship.