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    Civic Center Aquatics Complex

    3.7 (6 reviews)
    Closed 4:00 pm - 7:00 PM
    Updated 1 month ago

    Services - Civic Center Aquatics Complex

    Group fitness

    Personal training

    Virtual fitness classes

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    People searched for Swimming Lessons/Schools 552 times last month within 15 miles of this business.

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    The Swim Academy

    The Swim Academy

    4.4(9 reviews)
    11.9 mi

    I registered my child for swim lessons with them when I received a coupon. Well, I now understand…read morewhy they need to lure people in with coupons. The level of incompetence at this particular swim school is astounding. On what would have been our first lesson, I received a call asking whether we could come in early as they had some openings. I said absolutely, packed up my toddler, loaded in to the car and headed off. As I'm pulling in to the parking lot 10 minutes later, I receive another phone call stating that due to the weather they cannot conduct the earlier lesson (it is now disclosed that the pool is outdoors). And informing me that my originally scheduled lesson cannot be canceled yet as they don't do weather cancellations more than 30 minutes prior to a lesson. At this point I requested to cancel the $340 lessons and requested a refund as we hadn't yet begun. This is where the true frustration began. Initially they advised that the refund would be processed immediately. 5 weeks later, still not having been received, I contacted my bank who confirmed no refunds had been received and then reached out to the swim academy and asked whether an issue had occurred. They immediately emailed me an account summary stating a refund had been sent. Another week goes by, and no refund. So I email again indicating that the refund hadn't been received. I receive a response telling me refunds may take 4-5 business days. Well, as it's been roughly 30 business days, I'd say we're well past that. So I respond indicating that the refund was supposedly processed 6 weeks ago, TO WHICH THEY RESPOND " Great! Glad to hear the refund went through!" This is why children should not run your business (there may be an adult somewhere in the building but unfortunately they were never bothered with or informed of my issue).

    This is by far the best swim classes around, specially coach Lisa. We had tried several swim…read moreclasses around the Weston area and or 3 year old disliked them all, that was until we came across Weston Swim Academy. Since then our little one begs us to go to swim class just about everyday and is now a very good swimmer. I would recommend them 100% for kids of all ages, come and give them a try and I assure you that you will not be disappointed.

    Photos
    The Swim Academy - The Swim Academy - Weston Location.  Sagemont Aquatic Center

    The Swim Academy - Weston Location. Sagemont Aquatic Center

    The Swim Academy
    The Swim Academy - October is Swim and Splash for Pink Month!  Join us in the fight against breast cancer.

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    October is Swim and Splash for Pink Month! Join us in the fight against breast cancer.

    British Swim School of Sunrise

    British Swim School of Sunrise

    3.2(5 reviews)
    2.4 mi

    My son has been swimming with British swim school since he was 6 months old. This school has been…read moreamazing for his swim skill and development of safety skills. At age 4 people are VERY impressed with his confidence and skill. He LOVES the pool and I really think it has a lot to do with how he was taught and taught early. The instructors are very patient and he has excelled quickly. I highly recommend.

    There is one word to sum up this company: incompetence!…read more I should have read the reviews before taking my son here. To begin with, the facility at 2084 University Drive-where the little ones are assigned to-is decrepit, out of maintenance, and smells like mold inside. Despite this, I gave it a chance. However, this location is literally run by teenagers with no supervision, including the instructors, The instructor my son had took her bad mood on him, almost let him drown because she was frustrated with him and then scolded him for about five minutes non-stop because he was moving his legs kicking while sitting at the edge of the pool waiting for his turn. To put things in context, my son is 3 years old. When it was his turn, she let him swim back to the edge-as they always do, and when she realized he wasn't making it and visibly swallowing water, she did NOTHING. Yes, you read correctly, she did nothing until I stood up (I was inside looking through the glass) then she proceeded to help him. When the class ended, instead of letting him have his five minutes of play time as usual, she decided to scold him because he was previously kicking. I approached her and she said, "why is he not responding"? "He can't talk"? And I explained to her that he actually has a speech delay and he won't respond when he gets nervous which he obviously was. She continued scolding him which made me think she might have had a hearing problem at this point of she was so fixated on taking her bad mood on him that she didn't care what i told her that he wouldn't respond to her. Needless to say, after this class I wanted to cancel his membership. I called several times to no avail until I was able to reach an employee. She apologized for what happened and told me she had canceled his membership and I had nothing to worry about. To my surprise, a week later they charged me $200.00 as if I had never canceled. I started calling again and spoke with several people who couldn't find the notes in the system according to them. Then I spoke with one of the owners, Nicole, and she told me that corporate wouldn't refund the money to her so she would not refund the money to me, because whoever had canceled it when I called didn't do it right. So not only I had to see how my son was mistreated by a stranger but then I had to gift the company $200.00 for classes which I will NEVER USE because they don't know how to train their employees, not only the instructors but also the employees who deal with billing. Nicole said that I should stay because they are doing so many changes, great start Nicole, ripping off clients is good for a change. Disappointment is an understatement. Do not trust your children to these inefficient people nor trust them with your credit card unless you want to be scammed!

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    British Swim School of Sunrise
    British Swim School of Sunrise
    British Swim School of Sunrise

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    Civic Center Aquatics Complex - swimminglessons - Updated May 2026

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