On April 15, 2025 , we had City Window Cleaning Inc come to clean our windows. This was the first time we ever had our windows professionally cleaned and I will never use this company again. I am writing this to warn you, that if you want someone to clean your tracks and sills, this is not your company.
The crew showed up 30 minutes early without a call to tell me they were on their way and normally that would be great but we had landscapers here at the time. I was told in writing that the crew would call on their way, provide me a final count of windows and cost before they started. That did not happen. The crew came in and started working. The crew consisted of 2 people who smelled of cigarette smoke and while that is not a huge deal, it just added to my frustration as we are a smoke free home.
When the crew was finished, I inspected a few windows and asked about the dirt on the sills and the woman said she is not responsible for that. When I asked about the dirt left in the tracks, she said that they can't reach everything. The company told me in writing that tracks and sills were included in their estimate. They are also a window cleaning company that should have the proper tools to reach the hard to get spots on the window track.
After the crew left, I proceeded to wipe a few of the tracks myself only for one of our screens to completely fall off. After inspecting a few other screens, I learned that they were not reinstalled properly.
After a few emails with the general manager, the only resolution I was offered was a 25% discount on a future service. The general manager apologized, said he would speak with the crew about expectations and the cigarette smell, offered to send a crew to check the screens and do any cleanup that was left incomplete. I don't know what was meant by "any cleanup that was left incomplete" because he didn't offer to go back over the tracks and sills. Unfortunately, the screens were a hazard and we had to secure them properly, immediately, so we couldn't wait the day or two for the company to come back.
Don't waste your hard earned money on this company! read more