This company is deceitful, dishonest, and completely disreputable…read more
They recently rebranded as Pergola Design Studio, right as they abandoned numerous Houston homeowners and their projects. The 8741 Katy Fwy location has cycled through multiple names (VKB Kitchen and Bath, Pi Kitchen and Bath, Pi Pergola, Kitchen and Bath Shop), and are all tied to CEO Paul Panah Ibrahimov. Their Houston project manager, also formerly manager over the Alexandria, Chantilly, and Fairfax, VA locations, has operated under two names: Marko Ozcelik and Marko Gorkem.
Our experience mirrors countless others:
Dangerous workmanship:
Our entire kitchen was wired incorrectly, left in an extremely dangerous and hazardous state, and did not meet code. After Pi abandoned our project, we had multiple licensed electricians and a city inspector independently review the work. Each said it was the worst residential electrical job they had ever seen. We had to pay out‑of‑pocket to completely rewire the kitchen and redo drywall--work we had already paid Pi for. They also improperly removed part of a load‑bearing wall, reinstalled it out of level, and made noncompliant structural cuts. Not to mention the countless other things they damaged such as our moldings, wood floors, and cabinets.
Chronic delays and excuses:
Like dozens of other reviews, the pattern is the same: gain trust, take payment, do poor work, then hide behind endless excuses or disappear altogether and abandon the homeowner in the midst of their project. We repeatedly rearranged work, medical appointments, and important commitments for scheduled renovation work, only for no one to show on countless occasions. The explanations were constant and ever‑changing: "emergency" overseas trips by the project manager, who left without notice or communication, scheduling issues, workers sent to the wrong house, lack of response or instructions from the project manager to the subcontractor (despite repeatedly claiming they weren't using subcontractors -- another lie), vehicle issues, and repeated claims that workers were 'on the way' when they never arrived.
Major supply delays:
Cabinets were delayed for 6.5 weeks. We were told they were "in town" on April 16, yet they didn't arrive until June 3. The packing slip contradicted the timeline we were given, raising yet again another concern about honesty.
Total abandonment:
Starting June 10, 2026, they went completely radio silent. The project manager (Marko Ozcelik/Gorkem), designer (Vera/Irmak Ciftci), local showroom, and main company line all stopped responding despite repeated calls, texts, emails, and letters.
We have now been without a kitchen for nearly four months while also paying additional costs to correct dangerous and unacceptable work.
Concerning review patterns:
The positive Google reviews for this location raise some red flags. Many of the positive reviewers also leave glowing reviews for appliance companies tied to the former manager of this location. Additionally, some reviews appear to be written by employees themselves, including one posted under the name "Irmak", which matches one of the two first names used by the designer. Other locations are also positively reviewed by employees as well.
Please take these warnings seriously. Research thoroughly before engaging with this company. If this review prevents even one homeowner from experiencing the stress, financial loss, and disruption we've endured, it will have been worth writing.
