Dale Holloway was our go-to guy and salesman. Not pushy which I really appreciated, and very…read morepleasant to work with. He IS very accessible, returning calls and texts quickly - even now, whenever I have questions. You have a wonderful crew working for you. Everyone was on-time, friendly, efficient and aware of certain things I required when coming and going from the house. Namely, keeping certain doors closed at all times so the dog and/or the toddler wouldn't be able to sneak out and escape! My only suggestion would be to keep household objects covered with tarp or plastic during the whole job. Not just when there's sawing or 'messy work' going on. If it's a room where there will be a lot of foot traffic the floor cloth is good, but plastic over furniture etc would be a great help when it comes to us cleaning up afterwards. However, the guys did great given that I didn't insist things be covered more often. Yes, I would use Hill & Co. again.

Very disappointed with my experience with Hill & Company…read more I purchased my HVAC system and water heater from Hill & Company, and I have also had annual maintenance performed by the company. Because of that history, I trusted that these systems were being properly inspected and maintained. I am now selling my home, and the buyer's inspection identified several HVAC-related issues, including disconnected ductwork in the attic and concerns regarding the venting of the water heater and furnace. What is especially frustrating is that these issues were not identified during the annual maintenance visits. I am now dealing with repairs during the sale of my home and additional unexpected expenses. I contacted Hill & Company about the disconnected ductwork and was quoted $700 to repair it. Given that this is part of a system purchased from Hill & Company and maintained by them annually, I expected a much better explanation of how this condition was missed. I am extremely disappointed with the quality of the maintenance and the way this situation has been handled. When you pay a company to install and maintain your HVAC equipment year after year, you expect problems like these to be identified before they become an issue during a home sale. I hope Hill & Company takes this feedback seriously and reviews how their technicians are performing these annual inspections.

I was charged $785 to replace a Delta 1400 shower valve/cartridge that cost just over $100 in parts…read moreand took about 45 minutes to complete. That pricing feels extremely excessive for the amount of labor involved. There was no emergency service, and the job itself was straightforward. I understand companies have overhead and pricing structures, but this charge was far outside what most plumbers quote for similar work. I would strongly recommend getting multiple estimates before using this company.

I have used Herman's plumbing and am generally satisfied with their work…read more Two projects I'm not happy with: Setting vanity: The did the plumbing fine but did not cut the base molding to allow the vanity to be set against the wall. There's an ugly gap there. Faucet for the outside of the house: Called them and described the problem. Faucet needs replaced, wanting one that needs only a 1/4 to 1/2 turn to fully turn off and on. It's what every other exterior faucet on my house is. Plumbers arrived, no such faucet on truck. Said they'd have to order one and come back. PITA. They did the easiest thing for them and put in a standard faucet. Won't be back.

Jeremy at Bailey Brother's is amazing! His level of knowledge and attention to detail is greatly…read moreappreciated.

Had a Kitchen faucet replaced, had old plumbing replaced, they did a great job at a reasonable…read moreprice. Will use them again.

We had a new ac unit installed and financed through their company. The service was fantastic as…read morewell as the excellent installation service. There was a problem with the weight of the unit weighing down my kitchen ceiling and busting the sheet rock. They also had to remove my attic door and make the space bigger to get the unit in. They said they would fix it. The financing was easy and they worked with me to find the right fit. The prices are reasonable as well. Thank you, Zack, Carly, Derek and all the technicians that worked on my new a/c!! It is beautiful!

Colton, I need you to understand why I am still extremely upset about how today was handled…read more When we spoke Wednesday, you asked what you could do to make this right. I specifically told you I was NOT looking for free service. I said maybe a discount would be appropriate, and you told me more than once, "Don't worry about the money." I took you at your word. I removed my Google, Yelp, Facebook and Instagram reviews, and I responded to the BBB complaint saying that the owner had contacted me and was working to resolve the situation. Then your technicians came today. They thoroughly inspected the system and did a good job. But they presented me with the FULL PRICE, discussed that price with me, and had me sign an estimate without one word acknowledging what you and I had discussed. I then spent roughly an hour and a half believing that, after everything that happened Wednesday and everything you told me, I was once again going to have to fight with your company to get you to follow through. When I finally made them call you, your explanation was: "I didn't want them knowing anything" because you wanted them to go through the normal process and you wanted to "make sure Rocky was doing his thing on point." Do you understand how backwards that was from my perspective? This was not the appointment to secretly test your normal process or see whether an employee was "doing his thing on point." This was a customer-recovery visit after a serious breakdown in trust. Your job as the owner was to make absolutely certain this visit went smoothly. If you wanted the technicians to diagnose the problem independently, fine. You still could have handled the customer side separately. Before I was asked to sign a full-price estimate, somebody should have said, "Aaron, this is the normal price, but we spoke with the owner and there will be an adjustment because of what happened Wednesday." That one sentence would have changed the entire experience. Instead, I had to bring up your promise myself AFTER the work was completed. Only then did they call you. Only then did the price change. And ultimately you told them not to charge me anything. I appreciate that you made the service free, but I need you to understand something: I NEVER ASKED FOR FREE SERVICE. This was never about getting something for free. I wanted your company to demonstrate that it understood what went wrong, took responsibility for it, communicated internally, and could complete one service call without requiring me to fight for what I had already been promised. Instead, I lost another part of my day dealing with this, got angry again, had another confrontation in my own house, and once again had to tell your people to leave. Your technicians themselves were respectful and did a thorough job. I told them that directly and even shook the technician's hand before he left. My problem is with how YOU chose to manage this recovery. You said, "That's not how I wanted it to happen. I wanted them to call me after they finished." But that is exactly the problem. By the time they finished, I had already been presented with and signed the full-price estimate. I was the only person standing there who knew you had promised an accommodation. You created completely unnecessary uncertainty during a visit whose entire purpose should have been restoring trust. Free service afterward does not undo that. I wanted this resolved today. I genuinely did. I gave your company another opportunity because I respected the way you spoke to me Wednesday and believed you were going to make this right. That is why I am so disappointed with how you chose to handle it. Laurel, that explanation is exactly the problem. Colton told me directly that he intentionally kept the technicians in the dark because he wanted to "see how we roll" and "make sure Rocky was doing his thing on point." This was supposed to be a customer-recovery visit after your company had already lost my trust. It was not the appropriate time to use my home and my service call as a test of your internal processes or employees. If anything, this was the appointment where management should have communicated MORE, not less, and made absolutely certain everything went smoothly. And calling this simply a problem with "how the pricing was communicated" minimizes what actually happened. I was intentionally left unaware of how the promised accommodation would be handled, signed the normal estimate, and sat for approximately 90 minutes believing I was going to have to fight about this all over again. The free repair was appreciated, but I never asked for free service. I wanted competent communication, accountability, and a follow-up visit that actually restored my confidence. Unfortunately, the way management chose to handle it accomplished the exact opposite.

Our experience was nothing short of excellent. PC, our plumber (initials), took his time to fix…read moreour sewer line stoppage. As opposed to two other plumbing companies (one that's not very erudite, and one that couldn't quite circuitously "find their way") who snaked with little to no effort/conviction and then started quoting thousands of dollars in replacing sewer lines, PC skillfully used a combination of running water, water pressure, and his snake to loosen the stoppage and have it drain out of our line. This took no more than an hour, and he was very kind and patient. No major roots come up, and This company a friend referred whose family uses them for their rental properties. Then, it hit me: businesses who have plumbers available regularly need people who are practical and exhaust less-expensive but effective solutions to plumbing problems. PC is the man, and this company is going in my phone for good. I can't recommend more.

Water was backing up in the toilets on a Sunday morning. Grooms was recommended by a friend. They…read morecame out same morning and cleared out the sewer line. Very nice and professional plumber. Reasonable rates. I will definitely use them again if needed and would recommend them as well.

We loved our first service for help so much that we signed up for a maintenance plan to check our…read moresystem every six months and canceled out previous serviced with another company. We purchased our new air conditioner unit for outside from them and they again were great to work with! Our second call was to check a leak in the wall behind the shower. It wasn't a good experience. The tech seemed a bit full of himself. That cost $99 and the tech told us we needed to tear out the whole shower to stop the leak. A second opinion proved it to be a simple leak down a water pipe and I fixed that on my own. Next service we were told that a cleaning of our duct system was needed. I ask if they would put a new anti-bacterial bulb in the unit after the cleaning and they told me no problem. So I ordered one. Today we had to Haden & Andrew come to clean the duct system and they were great. When they arrived I reminded them of the bulb they had agreed to plug in. After the cleaning, they were to mist the ducts with a machine to kill anything bad left in the ducts. Unfortunately the machine used to spray this mist would not power on so they called the office to find out what to do. Afterwards I was told they would need to come back when they got the machine working and they also were told to charge me $65 to change the light bulb. After buying a new unit, a cancelation and rescheduled appointment due to broken equipment, incorrect evaluation of a leak, crooked hole in my wall I told them no to the $65 charge and took my 75 year old bottom to the attic an replaced the bulb in less than five minutes. I felt insulted. And now we wait again for the sprayer to be fixed and them to return to finish this service. The best part of the visit today was Haden and Andrew, they were great guys, answered questions and worked with me to move my dogs and cat out of the way, they did good work and I appreciated them. At present, we are still waiting to get them back to spray the ducts, it is important to us as we have our daughters and children here and we have all experienced upper respiratory and sinus problems as well Asthma recently. I feel if anything a discount should have been offered due to all the trouble it has been getting this partially done.

Their office texted me when my first choice plumber was booked up previously. Eddie came out the…read morenext day, fixed my faucet and fixed the seal/washer on a pipe underneath the kitchen sink, stopping the water leakage. Eddie was friendly and polite, diagnosed the problem right away and fixed everything to my liking. I definitely recommend Pronto Heating & Air Conditioning.

Customer service is what we have needed in this industry for a while now. Thank you for…read moreconsistently being professional.

Hired for fireplace service. no knowledge, prices far exceed reputable fireplace businesses. gouged…read moreme in prices and installed parts wrong.

These guys are great. Fast reliable and honest. Another company came and were finding services…read morebeyond my needs. Hardins was highly recommended by a contractor whom I trust totally, and he was 100% correct. They are right on, did what I needed, and were honest and explained the whole thing to me in plain English. I will use them from now on and highly recommend them.

Hardin's was great, they quickly diagnosed and fixed the issue with my heater, taking care of the…read morewarranty side of things on my behalf. Everyone was very friendly and knowledgeable from the office staff to the technician on site.