We had a new ac unit installed and financed through their company. The service was fantastic as well as the excellent installation service. There was a problem with the weight of the unit weighing down my kitchen ceiling and busting the sheet rock. They also had to remove my attic door and make the space bigger to get the unit in. They said they would fix it. The financing was easy and they worked with me to find the right fit. The prices are reasonable as well. Thank you, Zack, Carly, Derek and all the technicians that worked on my new a/c!! It is beautiful! read more

Great experience with your technician, Jeremiah professional, and did a great job on the installation of my new water heater.

Great customer service. Technician did a thorough check over both my units. Would recommend this company.

Young man arrived at my house and went right to work on my air conditioner service. He also installed a new thermostat and explalined how it works. Also programmed my phone. I am very pleased with the service I received today read more

Taner is the one who brought me to this review. He is well spoken, well mannered, a fine gentleman! All of the technicians who came to us were professional, understanding, and respectful! Taner, Keith, and many others (I, unfortunately didn't get their names)! Thanks to our special membership, we get great discounts and free inspections (for four different things) once a year! Norman Air is the best!!! read more

They were Jonnie on the spot ! They cleaned my air conditioner. I was impressed that they cleaned up after themselves also.

Norman air is a great company. They give appts, and update you the status of when your person will arrive (thank you Rachel!!). When Nick arrived he was thorough, knowledgeable and professional. He's our guy now !! Thank you so much for the care and the information on future options. read more

Norman air is fantastic. The techs are polite, friendly and very smart. They do not recommend things you don't need. They are extremely helpful in all respects. Highly recommended! read more

I had been needing a new HVAC unit for quite a while and had been putting it off for a year or two. (I have two units, one that heats and cools the upstairs and another downstairs). I finally saved up some money and was able to call and get an estimate. They sent out a rep to take a look same day. Norman Air provided multiple options at a much cheaper rate than the quotes I received from other service providers and they even gave me a better warranty. They assured me payment plans were also available. The next business day, Edwin and Jackson came out and they did a fantastic job. They were polite and courteous, were respectful of not tracking in mud or leaves in the house and even some of my patio furniture and flower pots had to be moved outside and were moved back in the same exact spots before they left. I had a great experience with them and will recommend Norman Air to all my neighbors and friends. read more

Quality, service, absolutely terrible. Office staff is belligerent and argumentative. They do NOT value customers. Guess they have enough business. GO ELSEWHERE AND SAVE YOURSELF THE HEADACHE! If you don't want to believe this, go look at the managers response to some of these reviews. Don't say you weren't warned. read more

VERY VERY Expensive. $99 is the service call fee. I've been in the rental business for years. I was quoted retail++. I paid $99 to send Luke home. read more

I would like to thank Jake,Wyatt and Edwin for the great work and job they did for me and how they kept me informed and explained any questions I asked very thoroughly where I could understand better, really nice guys and very thoughtful and courteous, 5 star service and more. I would also like to thank Rocky for his salesmanship and even showing me pictures of how bad my old system was, it was a Blessing nothing caught fire. Thany you everyone at Norman Air, and I hope whoever lost their wallet while working finds it. Have a Very Merry Christmas everyone ! D.M.M. read more

came for a service call of gas smell. suggested a whole home re plumb for over 5,000!!! called ong it was on them- they fixed it for free you work hard for your money dont get scammed read more

I said earlier I'd give 0 stars if I could. I'd give even less after being called a liar by the business owner. Please see the added pictures of the giant hole in my yard, the tree it is going to kill in a historic neighborhood, and the Norman Heat and Air sign proudly claiming their work. Edit: As the legal tenant, the one who has been without water, and the one who has witnessed the work done to my house, I believe I have plenty of standing to complain about the service provided. read more

Norman Air means solid reliable top-level service. Recently I had a problem wirh no electricity in the garage. Electrician Kurtis was on the job until he solved the mystery. His work speaks for itself.Also recently Keith repaired a small leak in my outdoor water pipes. Great service, personable & ever professional. Thank you Norman Air! read more

After being disappointed with several competitors, I contacted Norman Air for routine AC service. I was very pleased with their responsiveness. The receptionist asked all the right questions and once she confirmed it was not an emergency she got me scheduled. Today Jose came to so our spring service. (They had already texted me a message with his picture so I'd know who to expect. NICE safety feature.) For starters he was on time. He was in uniform which I consider a plus. H3e services the condenser and the blower and then came in and changes the filters. I'm a senior citizen so I appreciate not having to get up on a ladder. I'm thoroughly impressed with Jose and Norman Air. read more

Had a visit today by Hayden and it turns out my problem is with plumbing. He quickly made a few calls and got me scheduled for a service call on Saturday with their plumbers. Hayden thoroughly looked everything over with my HVAC though and answered all my questions while he was here. Though I have another problem to contend with, I agree with his diagnosis and respect the fact that he made sure I had a plan for resolution before he left. I wish other companies would take note. will only be charged for one service call as well. Thank you Norman Air and Hayden. read more

Update 11/23/2020: Had another run in with this company. They were replacing my neighbor's sewer line and instead of removing a fence panel and digging from my neighbor's side, their employees wanted to come in my yard to dig from my side of the fence because "it is less hassle". I said it was okay so long as the back filled everything. The ended up breaking my irrigation line and leaving a huge sunken hole in my backyard. Contacted the company and they said they'd send someone out in the next 3 days to look at the issue. They've refused to provide a time frame for when their representative will be by, only saying "it will be when he has time between calls". I've never had so many bad experiences with a company before. I cannot recommend staying away from this company enough. Update 11/2017: Technician came out for a heater tune up. Upon completing the tune up he was unable to get the furnace blower to start. Went through the 'what is wrong and cost to replace it' spiel. I stated it isn't logical for the blower to be working with no indication of going out until the tuneup was performed. I said I would think about the cost of fixing. While the tech was putting the covers back on the furnace he discovered he had forgotten to re-connect a wire. When he reconnected it the blower began working again. To his credit he did come and explain the error and apologized. He was a younger tech and a new parent, so understandably a bit frazzled. However, with the repeated incidents with the technicians employed at this company, I am extremely wary of work suggested by the techs that need to be done on the units. Update 6/3/2017: Owner and company rep reached out to me about the missed appointments. They were able to get the technician out to the house about an hour after the original appointment time. The owner provided compensation for lost time. I appreciate the honesty from the tech, rep, and owner about what happened, and the assurance of more thorough training for the future. As for the appointment, tech arrived and was as thorough as usual, (as I've come to be accustom to from Norman Heating and Air Conditioning). He also did honestly explain what happened with the missed appointment which is much appreciated. ---- Had an appointment 5/12/17 for preventative maintenance on my unit, which I had to take off work to make. Tech no called no showed, never received a call from the company about missing the appointment or rescheduling. When I called the company to reschedule the appointment the receptionist stated, "oh yeah, that's the appointment we ended up having to cancel." Never called me to inform of the cancellation. Rescheduled the appointment for 6/2. Tech showed up and said he couldn't do the maintenance because it was wet outside. Said he would come by on Saturday 6/3 at 9:30. 6/3 tech no called no showed again. Attempted to call company to find out if someone was coming at 10. The company doesn't have a phone number to speak with someone on the weekends. Very disappointing. I had thought I'd finally found a trustworthy HVAC company in Norman. read more

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my experience is totally the opposite of don j. i am not calling the man a liar - he may be an employee. i spent ten thousand dollars - 50 days ago - and my house will not get below 79 degrees. i have a large tree above my roof which - even without any a/c - is at most 90 degrees, i am suddenly - very convinced - that somehow norman air screwed me. maybe sold me a used unit - maybe a faulty unit (amana) after almost 10 thousand dollars - my house doesnt get below 78 dress unless i just flat out open my windows up - which is exactly what im doing. im sorry - i dont like to talk poorly about people/companies. i got screwed read more

Had a tuneup done on my heat pump system by Princeton who did a very thorough job and explained everything I had questions on plus he gave me options as to how I could improve the system. He spent a good three hours and it cost me nothing because of having their membership. read more

Fantastic service! My air conditioning died a few weeks ago and I called Norman Heating & Air Conditioning. They responded promptly and fixed it quickly. I found the price was quite reasonable. Randall (technician) did an excellent job of searching for the problem, explaining everything while he worked and what needed to be done. He was a polite, clean gentleman with impeccable manners. I appreciated that he spoke to me as an equal and not condescendingly, like when I take my car to the mechanics. Lol. I highly recommend them to everyone! read more

If you are a property manager and have tenants DO NOT use this company for any reason. Management has no sympathy or empathy for customers. The tech that came to my house left without saying anything. They blamed my landlord for not answering the phone and said that they couldn't get back out for two days. I've been without water for 7 days already. Mr. Brian P business owner I would like to know how you continue to get bad reviews and still have a business? Take some advice. Get your management empathy training because Brandi has none and she's a pathetic excuse for a manger! read more

Had an issue with AC.. Called other companies and they were not available to come out for a couple of days. Norman Air came out the next day. Pretty thorough in write up and review of my system. Said it was a $99 service call to come out. Technician said I needed two run capacitors for the unit. Cost was $585 to replace the capacitors. Got it all done in about an hour. Unfortunately no military discount. Overall happy that my system is back on line. read more

OVERPRICED - NO RESPONSIVE - UNEXPERIENCED STAFF Quoted me on 6/15/21 for 4,600 to replace over 35ft of piping saying it was a one day job. First day out on 6/21/21 they unloading the truck and left because it started raining. They did not inform me so I called about 6 hours later and was told they will be back in 2 days. On 6/23/21 they unloaded the backhoe and hit the side of my house and a power line stopping work for the day. Unable to use water I was placed in a hotel. Once back out to my house another power line was hit along with a gas line. The gas line upset me because I ran out to ask happened and he said he did not know. Ten mins later I see firefighters in my backyard; I had to find out from the firefighters what happened. I had to ask for hotel extensions every 2 days checking out and back in the hotel repeatedly. The job did not get completed until 7/10/2021 making me cancel my 7/6 birthday gathering. It got to a point where I felt as if I was bothering the plumbers to complete the job. After it was all said and done the direction of the pipe and length of pipe quoted for was completely off. The only had to replace 12ft of pipe. I was told by the manager that the quote given was for 50ft and I still have to pay that price even thought 12ft was replaced. My backyard is muddy uneven mess and you can tell from the pictures this just job was rushed. As a veteran and former customer I DO NOT RECOMMEND THIS PLUMBING COMPANY read more

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Terrible dispatch and integrity. Was on their schedule for routine refrigerant recharge and was given a 2hr window for an appointment. Requested payed time off from work and sat around 30mins before calling NHAC. They cancelled and didn't call me! Said their 12-2pm appts were behind- plenty of time to communicate with future customers. I will not recommend nor turn to this company for future needs. It's small things that go a long ways. read more

From talking to a very kind and helpful receptionist to Chris the repairman working on my ac unit, it's been a very satisfying experience! It's good to know you aren't being taken advantage of. Also, my predicted arrival time was between 4-6. I got plenty of notice before 3:00 that he was on his way!!! read more

When I called the receptionist was kinder than other companies's receptionists, and they were able to get me in that same day. (I had them come in for some plumbing issues) & while the problem didn't get fixed the first day - they were back within 2 days with the problem fixed within an hour & at a reasonable price. They also text you when they are on their way with a picture of who is to arrive at your door - which I find very nice. read more

I've had to badger them for two months to get them to refund $85 for a service call fee I was promised would not be charged. They've lied to me - yes, they've told me they had written a check and mailed it - twice now but I've yet to receive any money. This is so foolish of them. I've told them I intend to replace my air conditioner compressor and that I was considering them to do the work. The idiots are throwing away a possible $3000 over an $85 fee they promised not to charge me. Is that any way to do business? read more

Absolutely the worst company we have ever used. Hired them to do a job on a new home. Months later still not finished. Plumber walked off the job after being confronted that they failed to complete the job correctly. The plumbing leaks in the house. Can't get them to show up to the job or return a call. My advise go else where unless you want a horrible job done and terrible customer service. read more

I called this business on a Friday afternoon when the heat went out at a rental property with the temperature below freezing outside and worst weather to come because my preferred heat & air technician was out of town for the holidays. Norman Heating & Air charges $84 for a service call, which is somewhat higher than the prevailing local rate. When the technician called he said that the thermostat had shorted out and that I also needed an induction motor that was overheating and would burn out unpredictably. Because of the holiday weekend, the motor could not be obtained for a few days. The cost of replacing the the thermostat with a non-programmable one was $225. When I informed the technician that a non-programmable thermostat was a $20 part at Lowe's, his response was to "not shoot the messenger" and that the business has "a lot of overhead to cover." $200 labor to install a non-programmable thermostat is a blatant rip-off and I told the technician so. According to the technician it would cost more than $600 to replace the induction motor. I was willing to pay a premium but not willing to be ripped-off like an ultimate sucker. I paid for the service call and made arrangements to heat the house with space heaters until my regular technician could fix the problem. I bought a programmable thermostat and installed it myself. My technician fixed the motor and finished installing the thermostat: total cost - $260 including the new thermostat, motor and cost of labor. It would have been more than $800 with Norman Heating & Air. This business relies on the sucker being born every minute. read more

We called them again this time for our home. We just moved here from California and we were having trouble with the heater. John came out the same day and determined the problem and fixed it. He also had noticed that we had a condensation problem and suggested wrapping the pipe from the hvac system. They came out 2 days later, on Monday, wrapped the pipe and also had Jake come out to inspect all of our plumbing. These guys were very professional and knew all about the h ac and plumbing systems. Again, I highly recommend them for your Hvac needs. read more

Update 11/2017: Technician came out for a heater tune up. Upon completing the tune up he was unable to get the furnace blower to start. Went through the 'what is wrong and cost to replace it' spiel. I stated it isn't logical for the blower to be working with no indication of going out until the tuneup was performed. I said I would think about the cost of fixing. While the tech was putting the covers back on the furnace he discovered he had forgotten to re-connect a wire. When he reconnected it the blower began working again. To his credit he did come and explain the error and apologized. He was a younger tech and a new parent, so understandably a bit frazzled. However, with the repeated incidents with the technicians employed at this company, I am extremely wary of work suggested by the techs that need to be done on the units. Update 6/3/2017: Owner and company rep reached out to me about the missed appointments. They were able to get the technician out to the house about an hour after the original appointment time. The owner provided compensation for lost time. I appreciate the honesty from the tech, rep, and owner about what happened, and the assurance of more thorough training for the future. As for the appointment, tech arrived and was as thorough as usual, (as I've come to be accustom to from Norman Heating and Air Conditioning). He also did honestly explain what happened with the missed appointment which is much appreciated. ---- Had an appointment 5/12/17 for preventative maintenance on my unit, which I had to take off work to make. Tech no called no showed, never received a call from the company about missing the appointment or rescheduling. When I called the company to reschedule the appointment the receptionist stated, "oh yeah, that's the appointment we ended up having to cancel." Never called me to inform of the cancellation. Rescheduled the appointment for 6/2. Tech showed up and said he couldn't do the maintenance because it was wet outside. Said he would come by on Saturday 6/3 at 9:30. 6/3 tech no called no showed again. Attempted to call company to find out if someone was coming at 10. The company doesn't have a phone number to speak with someone on the weekends. Very disappointing. I had thought I'd finally found a trustworthy HVAC company in Norman. read more

I called Norman Heat and Air for a repair of my AC unit on 7/4/2018. I notified them over the phone that I was just needing the capacitor on my AC replaced, and since the stores were closed for me to purchase it from that I was needing them to do it for me. I was notified that the holiday pricing was $120 for the service call + parts. I thought that was reasonable for an after-hour/holiday rate. When the technician showed up to replace the part I was then notified that they sell the capacitor was $213. Since capacitors routinely sell for $15-$25, that is a $200 markup. I felt pressured to then buy the part since I was at that point already stuck with the $120 trip charge just for them to tell me that they have a 1,000% markup on the part I told them I was needing. I believe this is a terrible way to do business. Get the customer stuck on a fixed cost for the trip, then price gouge them for the parts they requested over the phone. read more

I called Norman Heating and Air Conditioning when our a/c started having a hard time keeping up. They sent a technician out who told me he thought the unit was fine, but it needed the filters replaced. He replaced the filters and also offered to clean out the outside condenser and service the machine for a small extra fee. I obliged and asked him to go ahead and do a routine maintenance. I didn't notice much of a difference in the cooling after he left but it is middle of summer so I assumed that was the issue. Our unit stopped working a couple days later so I called them again and they had someone out within the hour which I greatly appreciated. However, this technician told me he thought we probably had a freon leak and that with our a/c's age we should consider getting it replaced as it would cost us 700-1000 to get the leak addressed and there was no guarantee that was the problem. I did appreciate the helpfulness and friendliness of both technicians however with an expense as large as this I called a different company for a second opinion. We had a different company come out who explained to me that the unit had frozen up because there was a piece of insulation that had fallen on top of the coils causing it to freeze up, he also said that the freon was a lb low. They fixed that and inspected the outside unit that had supposedly been cleaned out by Norman Heat and Air, I witnessed them pulling chunks of dirt and junk out of the unit. It had not been cleaned out. They had the unit up and working within the hour and it has been working better than it has since we moved in two years ago. We will not be using Norman Heating and Air Conditioner in the future. Had we gone with them we would have been out thousands of dollars vs $135 that the other company charged us to actually fix the unit and add freon. read more