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    Services - Norman Air

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    La T.

    Update 11/23/2020: Had another run in with this company. They were replacing my neighbor's sewer line and instead of removing a fence panel and digging from my neighbor's side, their employees wanted to come in my yard to dig from my side of the fence because "it is less hassle". I said it was okay so long as the back filled everything. The ended up breaking my irrigation line and leaving a huge sunken hole in my backyard. Contacted the company and they said they'd send someone out in the next 3 days to look at the issue. They've refused to provide a time frame for when their representative will be by, only saying "it will be when he has time between calls". I've never had so many bad experiences with a company before. I cannot recommend staying away from this company enough. Update 11/2017: Technician came out for a heater tune up. Upon completing the tune up he was unable to get the furnace blower to start. Went through the 'what is wrong and cost to replace it' spiel. I stated it isn't logical for the blower to be working with no indication of going out until the tuneup was performed. I said I would think about the cost of fixing. While the tech was putting the covers back on the furnace he discovered he had forgotten to re-connect a wire. When he reconnected it the blower began working again. To his credit he did come and explain the error and apologized. He was a younger tech and a new parent, so understandably a bit frazzled. However, with the repeated incidents with the technicians employed at this company, I am extremely wary of work suggested by the techs that need to be done on the units. Update 6/3/2017: Owner and company rep reached out to me about the missed appointments. They were able to get the technician out to the house about an hour after the original appointment time. The owner provided compensation for lost time. I appreciate the honesty from the tech, rep, and owner about what happened, and the assurance of more thorough training for the future. As for the appointment, tech arrived and was as thorough as usual, (as I've come to be accustom to from Norman Heating and Air Conditioning). He also did honestly explain what happened with the missed appointment which is much appreciated. ---- Had an appointment 5/12/17 for preventative maintenance on my unit, which I had to take off work to make. Tech no called no showed, never received a call from the company about missing the appointment or rescheduling. When I called the company to reschedule the appointment the receptionist stated, "oh yeah, that's the appointment we ended up having to cancel." Never called me to inform of the cancellation. Rescheduled the appointment for 6/2. Tech showed up and said he couldn't do the maintenance because it was wet outside. Said he would come by on Saturday 6/3 at 9:30. 6/3 tech no called no showed again. Attempted to call company to find out if someone was coming at 10. The company doesn't have a phone number to speak with someone on the weekends. Very disappointing. I had thought I'd finally found a trustworthy HVAC company in Norman.

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    2 months ago

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    3 months ago

    They were Jonnie on the spot ! They cleaned my air conditioner. I was impressed that they cleaned up after themselves also.

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    Ask the Community - Norman Air

    Review Highlights - Norman Air

    The next business day, Edwin and Jackson came out and they did a fantastic job.

    Mentioned in 2 reviews

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    Firefly Electric

    Firefly Electric

    4.5
    (25 reviews)

    Disclaimer: Before posting this review, I gave Firefly Electric a fair opportunity to correct the…read moreissues described below. Prospective customers should be aware that hiring Firefly Electric may expose them to significant financial and workmanship risks based on my experience. 1. Pricing Practices I initially met with the owner, Casey McDermott, at the job site, and we agreed to a firm cap of $1,000, regardless of any unforeseen complications. After the work was completed, I was told the job "took longer than expected," and I was presented with a bill for $1,340--well above the agreed limit. After discussion, I ultimately paid $1,200 in cash, which was still at least $200 more than our agreed cap. I agreed to this only as a compromise, hoping to maintain a professional relationship and avoid escalation. However, this experience left me concerned about the reliability of quoted pricing. 2. Work Quality and Reliability Within hours of the work being completed, the breaker installed by Firefly Electric began repeatedly tripping. It will remain on for a short period, then shut down the entire circuit again, making it effectively unusable. Resetting it requires waiting 8-10 hours, which is highly disruptive. I was told there may have been "incorrect wiring," yet this issue was not resolved during the job. Notably, the circuit was functioning properly before Firefly's work. Despite this, I was later asked to pay additional money to fix the very problem that arose immediately after their service. Final Assessment I genuinely wanted to leave a positive review, but my experience raises serious concerns about both pricing integrity and workmanship accountability. When an agreed price is exceeded without consent, and newly installed work fails shortly after completion--without being corrected--it undermines trust. Based on my experience, I cannot recommend Firefly Electric. Proceed with caution.

    Very happy with the customer service received! Fast response and repair was exactly what we…read morerequested. Will use in the future when needed. Thank you!

    Norman Air - hvac - Updated July 2026

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