They gave us a reasonable quote to fix the laptop and then ordered parts. They made their best…read moreattempt to fix it but found that there was actually more wrong with it than we originally expected. Since they had given me a fair expectation I wasn't surprised and now I know that I'll be shopping for a new one. They had the laptop in their possession for a prudent amount of time and even though they spent a good bit of time working on it, I wasn't charged for it. I appreciated their willingness to give it their best shot and the professionalism with which they handled my questions and concerns.

Great price and easy fast fix. Had an issue after the screen was fixed but the owner said bring it…read moreback and he will redo it for free.

Overall, I had a pretty good experience with RepairALL. My computer went to sleep one day and then…read morenever woke back up. Being short on time, and patience, to figure it out myself I decided to reach out and RepairALL was quick to offer their services. The good - They offered a free diagnostic and there was no wait time for me to bring in my PC. They had friendly and helpful staff. Their building was easy to locate and their fees were reasonable. Areas for improvement - It took a while for them to properly diagnose and repair my PC. Thankfully, I was not in a rush as I was traveling for work and had a backup PC to meet my needs. If one was in a hurry to get their PC back due to having no other options, I could see where a customer might get upset or impatient. I, personally, am not knocking them down on my review for this as it was not an urgent matter for me and I told them so. It's possible the lengthier timeline for me was due to the fact that I told them it was no rush. I would rather them take their time and do it right than a shoddy rush job. Overall, they did a solid job repairing my PC (typing my review from it right now) and really the only thing I'd suggest for improvement is maybe more proactive communication with the customer. I had to call in for status updates until the PC was fixed and ready for pickup at which point they sent me a text to let me know. I think a few more texts just letting the customer what's going on would likely improve the overall customer experience. I would bring my device(s) back to RepairALL since they repaired my PC and were friendly. If they improve on those little things it could easily be a 5-star experience.

I have come here a few times and it's been fine. My daughter and I bought new phones at AT&T. They…read moredidn't have screen protectors so we decided to go next door to buy some and have them put on our phones. The worker seemed nice and worked quickly. BUT what he was watching on the tv was inappropriate for a place of business. I did not catch the first line of the show that was on the TV but the next line (that was repeated several times) was, "I'm gonna eat your a**." Luckily the daughter that was with me is an adult, but that really doesn't matter. I am in a place of business that is not catering to strip joint clients. I am in a business that is catering to people of all ages. It was highly inappropriate to be hearing this on the TV that was accessible to everybody in the store. I will say that when I looked at the TV, everybody was fully clothed, but that is still inexcusable for the type of language that was being said on this particular TV program. I will not be back because I do not want to hear that. What you do in the privacy of your own home is your business but not in a place of business. I will be letting all of my families and friends know not to go there. I am just glad that my younger daughter was not with me. oh, and by the way, the employee apologized for what was on the TV. As if that made it OK.

Needed to fix the back glass panel of my Samsung Galaxy S10+ and decided to drop by. After some…read morequestions the total for the fix would be $62, which I think is not bad although I have no idea of the usual prices. The only thing I can possibly nit pick at is the fact that after the repair there was a little bit of adhesive on the back, but honestly that is nothing you can not get off yourself. Overall they are very nice people and really gave me as much information on the whereabouts of my order as they could. They even called back in the guy who does the actual repairs as I had missed a call from them telling me he was ready. Great little business and I will always return to them whenever I need any type of repair.

Jon was incredibly helpful. I originally went to repair all and after watching the white guy try to…read moremake some extra money on a customer by lieing and then charge me a deposit after him coworker already ordered my part, I figured I'm not bringing my phone back. They start high and change prices later if u ask. I'm so glad I found Modesto phone repair. Jon was incredibly honest and tried to salvage my phone first before switching any foreign part. When it didn't work we went to plan b and when plan b didn't work he said he tried everything but too much damage was done. He didn't charge me for labor. I appreciate his honesty. And his prices were half of what repair all wanted to charge. I value honesty and will always bring my needs here. Thank you Jon for your service. I hope I don't need you again but if I do I know I can trust you.

I came in with a screen that was repaired from another shop for an iPhone 15... the screen that I…read morehad on was making my phone turn on and off when it was charging and it would not hold a charge... I went to ATT and I had insurance on my phone so they sent me here... they fixed my cracked screen and put the actual iPhone screen on my phone not an off market, and my phone is 100% back to normal like its brand new. I almost thought I was going to have to buy a new phone because of the issues I was having, but no.. this place saved me. Thank you!

I request a repair through Samsung. This is the closest location. I schedule appointment and they…read moreoffer apt from 6-6:30pm. I came in time but they didn't even take a look at my phone or information about the case. The 1st thing said that they are closing and cant do anything today. So what is the point of offering the appointment when you already know you closing and cant even take a quick look at it or providing any information or fixing solution. All they do is kicking me out of the store and blaming that samsung didnt send them the claim and they are closing. They didnt even ask me what is wrong with my phone or check on my phone or even look at it. They just try to kick me out or having me to approve for them to open the phone completely just to get the options to fix and getting a quote. Then, charging me for labor to make sure they make profit up front. Never come back again

If I could give this place negative zero stars, I absolutely would. This has been the most…read morefrustrating and disappointing experience I've ever had with a repair shop. Two weeks ago, I paid to have my phone screen fixed here. The SAME DAY I left their shop, my screen started blacking out. I immediately called and reported the issue, and the guy told me to record it if it happened again and bring the phone back in so they could fix it. When I went back, they told me they didn't have the screen in stock and that they would "call me" once they got it. Days went by, my phone kept getting worse, and every time I tried to follow up it was one excuse after another. I was told to come back multiple times, only to find the shop CLOSED during business hours with no answer on the phone. When I finally did get ahold of the owner, instead of helping, he was rude, dismissive, and even hung up on me. I asked for a refund since they clearly couldn't fix the issue, but was told they "don't do refunds." I asked where is their posted sign that says no refund , since every legitimate business is supposed to display it, and was told they "don't need to have one." Basically, they take your money, do a poor job, and leave you stuck. They kept pushing me off, telling me "come back in 3 days," then "come back in 2 weeks," then just flat out ignoring my calls. After all this time, my phone is still not fixed, the money I paid, and I've only been treated with disrespect & rudeness. This place is completely unprofessional, untrustworthy, unreliable, and dishonest. Save yourself the stress and DO NOT trust McHenry Phone Repair with your devices.

Terrible customer service and they don't even have the parts in store I left my phone for a week is…read morewhat I was told then i didn't get it for over 3 weeks the prices are supposedly half off but it's really like 5% off compared to other places I'd honestly rather pay full price else where after my previous experience

Knowledgeable person at the business helped me and fixed the phonograph player. Name started with a…read more"T".

fantastic customer service, very friendly and very knowledgeable. helped me immensely with my…read moreGameboy

The customer service is exceptional, and go above and beyond to fix my phone quickly. The prices…read morewere incredibly reasonable too. I'm impressed with their professionalism and efficiency. If you're looking for top-notch phone repair with great service and swift turnaround, this is definitely the place to go!

Super helpful and honest! Didn't have the manufacturer's component I needed in stock, gave me the…read morepros and cons of the after-market component. I was wary of using an after-market component, so he actually looked up the cost of an Apple-direct repair. It will be slightly more expensive, but I won't have to wait. Much appreciated!

I brought my MacBook Pro m3 2023 in because of a mother board issue that was going to cost me up of…read more700$ at the Apple Store they were able to single out the issue and fix up my laptop for way cheaper than the Apple Store trouble shoot completely s/o to them !

I've always loved coming here. Reasonable price and quick service. You might say I'm a regular…read morecustomer with this establishment. I've brought my iPhone 8+, iPhone 11 pro and iPhone 12 pro. Been coming here for years. I trust these guys with my devices more than anyone. Came by here today to replace My iPhone 11 pro batteries.

I have gone here for 4 different issues over the years, and each time, Carlos has taken great care…read moreof me and my electronics. I discovered this place when I needed a repair on my Mac desktop and that other place on McHenry closed down. Wish I had found this place sooner - less pretentious and better priced. I came back when I was considering an upgrade to my Mac and Carlos gave me some objective feedback about what to do, based on my specific circumstances, without considering whether it would be to his advantage or not. In the end, I bought a new Mac and didn't require any other services. A few years later, even though it seemed like a busy day, Carlos fixed my shattered iPhone screen for $45 in less than 30 minutes without an appointment! Most recently, I returned for a water repair on the same phone. Carlos took care to do only as much as was needed to diagnose the problem without charging for any additional services. He was able to recommend that I needed a new phone after $15 worth of labor. Goes to show that a business can be successful in the long run by being trustworthy, rather than trying to squeeze every dollar they can from potential clients. I wish Carlos and the entire team at Wefixlaptop all the best!

They fixed my printer sooooo fast. Thank you thank you. They are awesome…read more So nice having service in our community that takes care of the customer with honesty and reliability