I love everything about this bank. The customer service is outstanding, the hours are great and…read moreparking is easy. I always use the Amherst Branch, where they actually remember me!! It is easy to talk with the branch managers and they can be so helpful!

The problem with this bank is not its customer service, which is excellent. Your positive…read moreexperiences here starts at the door. The problem is the parking. The bank has hired a security company to be rude, intimidating, and upsetting to any customers who appear to be using the bank parking lot for other than bank business. I parked at the bank to go inside and make a deposit. My daughter got out of my car and started to walk across the street. The security man came over and started lecturing me rudely about using the parking lot to park and go for lunch. I told him I was actually using the bank parking lot to use the bank. I had dropped my daughter off, as her car was in another parking lot - we had traveled to an appointment together. I have complained twice to the bank about the security firm's tactics, but was told it was needed due to parking issues. So I no longer use this branch at all - I go to Amherst or Wilton, and am considering switching to a credit union. It makes me wonder if others have had issues with the parking at this location.

Outstanding service by this branch's staff however the mothership, People's United phone support,…read moreare always terse and snippy and have often given me incorrect information, as though irritated the phone rang during their dinner while their favorite show's on. Also, the mothership lacked any sense of customer concern during recent national compromise of credit card/ATM numbers, let alone take any preemptive measures to prevent having your account cleaned out. Too much risk with my money at stake, shut down my accounts and moved to a more serious institution. Less convenient for me but then, losing thousands in an unprotected account would be even more so.

Well, I can't rightly give them 5 stars 'cause I haven't even been banking with them for a full…read moreyear yet. After losing money through fees and penalties year after year (over ten years, actually) with Citizens, I decided to plug that leaky hole, stop doing business with the large impersonal banking institutions and find a local, community-based bank. Well, after only 5 months I've saved over a hundred dollars in fees!! This is based on having two personal checking accounts, one adult savings account, two savings accounts for minors, and a business checking account with both institutions. We also had a mortgage with Citizens for several years that kept us fee free, but when they were unable to compete with ANY other lending institution for comparable rates and closing fees, we had to move our mortgage. This led to a domino effect of fees and penalties affecting all of our accounts! The staff at St. Mary's is super friendly and a few have their own businesses on the side and freely offer lots of personal recommendations and advice on experiences with local accountants, insurance providers and other business professionals. It seems as if they want all their members to succeed to the best of their ability so that their institution will grow organically and exponentially with that success. This opposed to the pervasive feeling of money-grubbing fees at every turn with Citizens. With Citizens they create this fee-free structure based on having many linked accounts, kinda like a house of cards, shaky and not very secure. Move or change a single card and the whole thing falls apart and your left with a boatload of fees! Yikes! Especially during this fiscal downturn in the world, you can't always have a minimum of $10,000 in the bank at all times. The interest you get these days is pitifully low, but I'd rather earn very little in interest on $8,000 in the bank rather than spending from $3 to $15 per month in fees on that same balance!! This week after checking around at all the local banks, mortgage lenders and credit unions, St. Mary's has THE BEST MORTGAGE RATES for refinancing all with no point and the cheapest closing fees. How does such a relatively small operation do this?? So far, I am loving this new banking experience with all the same options with completely fee-free banking, online bill paying and even downloading account info for accounting programs and a great mobile banking app for my iPhone -- both of which would have cost extra with Citizens. Looking forward to adding another star in the near future!

I opened a checking account with $10 a few years ago because I financed a vehicle through them and…read morewanted to make payments online and check the balance of the loan. Their website is terrible and will not let you make payments directly through them unless they are your primary bank. If not, you have to route it through your primary bank. I gave up after several attempts to make an online payment trying to route through my primary bank. No dice. The real reason behind this is they want you to use them for your primary banking, not just for a 40K auto loan. Lesson learned. I went to close my checking account today and was informed my account has been closed due to inactivity. To top that off, they also charged me two times a $5 inactivity charge, essentially stealing my $10 that was in the account. They did this and closed the account without notifying me. They also keep sending me spam mail about life insurance, even though they closed my account and I'm no longer a member. I will never use them again for any sort of banking, including auto financing. I buy a new car every few years, and I'll gladly pay higher interest elsewhere where you can actually make a payment online without them being your primary bank. They are the worst bank I have ever dealt with. TL;DR If you are thinking of using these crooks for auto financing, be prepared to use them as your primary bank, or do not open other accounts unless you plan to continually dump money into them. If they sense they are not your primary banking institution, they will charge you inactivity fees and essentially steal your money out of the account without your knowledge. Lesson learned, never again.

We've been customers at TD Bank for several years. The manager (Angela) has been very helpful when…read morerequesting new services or addressing questions/issues with existing accounts. She always responds in a timely manner and resolves any problem.

The Amherst branch is amazing, and always has been. They treat you better than your friends and…read morefamily do.

This branch or TCU is no different than the rest. Call back happen next day if you're lucky. No one…read moreis trained properly. There is conflicting information every time I call and I've been locked out of my business account with 00000 access multiple times and each time I call I have to RE VERIFY who I am, with all information. I've even been told more than once that my social security number is wrong. Save the frustration and aggravation. Bank elsewhere!!!!!' TERRIBLE TERRIBLE CUSTOMER SERVICE!!!!

triangle credit union is the worst!! they lie, steal,…read moremismanage your money and report it to credit bureau as mortgage for a car loan. held my homeowners insurance check for immediate repairs needed to my home from snow damage for 14 days- sent a letter stating "we received confidential information that indicates that the check may not be paid". check came from Concord Group Insurance from TD bank. triangle cu is the worst bank in the area. stay away!

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

I visited this location today for the first time around 4PM. I live a bit North of this location…read more There were 4 tellers that were all young chatted among themselves at the counter as though I did not exsist. The very large plus size young lady with the a purple color shade of hair not found in the natural world, snidely growned at me as I waited 5 feet from the the counter that "They would be with Me". I stood there for a minute and I did not say anything. The older and much more attractive petite teller at the drive through window looked over her sholder and said "I will be right with you". The other 4 continued to behave as though, I did not exsist and chated among themselves, as though a customer was not present. She came over to me and took my information and asked me what I required very politely. She concluded my transaction in a quick and efficient manor. While I was waiting for her to return with my slip for the transaction, I wrote on a piece of paper, "My Motto: Good Help is Hard to Find". I said thank you and handed her the piece of paper. She read it to herself and bust out laughing! I hope I made her day. She made an otherwise unfortunate transaction, very pleasant. I give her 5 ***** Stars. The branch I give One * Star. TD Bank seems to be a very woke group with their young employees that don't seem to have much of an understanding of why they are in a bank. Maybe I should take my business elsewhere. I do transactions in the six figures with them and feel that someone else out there might value my buisness more. Your mileage may vary... P.S.; I now understand why they they are closing this branch, along with 4 others in the Granate State.

The personal service is great. This facility moves swiftly…read moreas it's adequately staffed. Details vary, depending on who you talk to, which is a bummer when you have to make repeat visits because of that. I'll have to see how much detail their statements contain.

the customer service is always really good.expert, friendly and…read more accomodating. I love this bank!

Nice bank! Good location, and friendly people working there. Reminds me of the bank I had as a…read morekid. What - you didn't have a bank as a kid? See, this is where we differ - I have held a job since I was 10. Seriously! I always saved my money - not ALL of it, but most of it. How else was I gonna get through college? - Well, I'm thankful this bank is here because it's convenient for me.