This is such a great bank. I've had personal and business banking accounts in this area since the…read morelate 1990's and boy has it been a series of bad experiences. About 10 years ago I discovered TD Bank in Londonderry for both my small business, my personal banking and now for my teenagers banking and this branch has been fantastic for all of it. The staff is super friendly and I'm in their regularly for simple banking all the way to loans and international wires. I highly recommend this branch to everyone.

Staff are incredibly nice and helpful! Susan was awesome and helped me figure out a banking issue…read more Her help, kind demeanor, and patience made a huge impact and turned the whole visit into such a positive experience.

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

I love everything about this bank. The customer service is outstanding, the hours are great and…read moreparking is easy. I always use the Amherst Branch, where they actually remember me!! It is easy to talk with the branch managers and they can be so helpful!

The problem with this bank is not its customer service, which is excellent. Your positive…read moreexperiences here starts at the door. The problem is the parking. The bank has hired a security company to be rude, intimidating, and upsetting to any customers who appear to be using the bank parking lot for other than bank business. I parked at the bank to go inside and make a deposit. My daughter got out of my car and started to walk across the street. The security man came over and started lecturing me rudely about using the parking lot to park and go for lunch. I told him I was actually using the bank parking lot to use the bank. I had dropped my daughter off, as her car was in another parking lot - we had traveled to an appointment together. I have complained twice to the bank about the security firm's tactics, but was told it was needed due to parking issues. So I no longer use this branch at all - I go to Amherst or Wilton, and am considering switching to a credit union. It makes me wonder if others have had issues with the parking at this location.

Outstanding service by this branch's staff however the mothership, People's United phone support,…read moreare always terse and snippy and have often given me incorrect information, as though irritated the phone rang during their dinner while their favorite show's on. Also, the mothership lacked any sense of customer concern during recent national compromise of credit card/ATM numbers, let alone take any preemptive measures to prevent having your account cleaned out. Too much risk with my money at stake, shut down my accounts and moved to a more serious institution. Less convenient for me but then, losing thousands in an unprotected account would be even more so.

the customer service is always really good.expert, friendly and…read more accomodating. I love this bank!

Nice bank! Good location, and friendly people working there. Reminds me of the bank I had as a…read morekid. What - you didn't have a bank as a kid? See, this is where we differ - I have held a job since I was 10. Seriously! I always saved my money - not ALL of it, but most of it. How else was I gonna get through college? - Well, I'm thankful this bank is here because it's convenient for me.

Horrible TD Bank location. Employees are intolerable and rude. I used TD as my business banking up…read moreuntil 2023 when I pulled all my accounts due solely because of my continued awful experiences with this specific location. Corporate begs me to come back, has me in their luxury box for hockey games and the Celtics games half a dozen times a year. Can't do it.

Big, clean well maintained bank. Although I really don't like going here because of how hard it is…read moreto fight traffic to get in and out. People here are generally friendly, ATM isn't too busy, tellers are slow.

Today I was in need of a notary in a hurry, and I had no idea where to go. I was talking to a…read morefriend and he reminded me that I am a member of the digital federal credit union here in Nashua, New Hampshire at 379 Amherst St So I called them and made an appointment to meet with their notary. I checked in with the teller and was handed over to Sara GEIB who is a Member Service Representative. She was extremely friendly and extremely helpful. She was able to get my documents notarized and take care of all of my documenting needs. I do not understand why this branch has so many negative comments as everybody I met during the process was extremely nice.

First of all the bank evidently institute new policy that it must say for DCU mobile deposit only…read moreand because I left the for out three checks of mine were not deposited and declined causing me quite a mess when I emailed them they sent me an encrypted email back, which you don't know how to open because it doesn't tell you you need some sort of a passcode which you have no idea how to get DCU themselves couldn't even answer that question so disappointed in them. I will definitely be leaving because I can't run my business this way.

I have banked here for years but have decided to change banks because of the lady that is supposed…read moreto help you with different banking subjects at the Milford. She doesn't seem to want to help or even know what she is doing at times. Also says she will check things out and call you. This is just to get rid of you as she never calls. The tellers are all great. They just need to replace this one woman.

First off, I must say that this review is mostly about the company as a whole. The staff at the…read moreMilford branch are very friendly and as helpful as they can be but have very limited ability to do much of anything. Too bad the upper management and corporate structure aren't similarly focused! This company has US corporate offices based in Providence, Rhode Island as is a subsidiary of RBS (the Royal Bank of Scotland) Group. This bank, by the way, was one of the many bailed out during the financial meltdown of 2008 & 2009 by taxpayers of both the US and UK among others. They were less than truthful about their dealings in the sub-prime mortgage market. This is THE MOST impersonal institution I've personally ever dealt with. Not sure what a standard customer is like but we had our mortgage, two checking accts and our joint savings acct, both my children had savings accounts here, and I even had a business checking, business credit card and commercial line of credit with them! Every month for over 10 years I would get these promotional slips with any one of these statements telling me how as a valued customer, Citizens will go out of its way to give me the best rates and banking options. I opened up a checking account in the NH corporate office in Manchester in 2001 and got a construction loan from them in 2002. Because this is the closest branch to our home, we always did our banking here from 2002 on. After finishing the house in 2004 and converting our construction loan to a residential mortgage, I thought I had just finishing jumping through every hoop a banking establishment would put in front of me. Well, was I wrong!! Well, when rates started to go down, we gave that offer a try. Turns out Citizens had the HIGHEST rates of any of the banks, brokers or credit unions we contacted. So I went back to them to let them know that they were falling short and the loan officer was unable to do anything. Needless to say, we got a much better offer with another institution and moved our mortgage. Well, shortly after that Citizens changed our free checking to a FEE checking because we no longer had our mortgage with them. You know, when customers start cutting back on your services, why don't you go out of your way to offer them benefits and bonuses to get them to do MORE business with you?? Well, for this bank the motto is, sign 'em up for as many as possible. link them all together and tell them that all their benefits hinge on keeping this house of cards standing. Change or move a card and the whole thing crumbles and you will get hit with penalties and fees! That seems awful regressive to me. During this same time period, there was a new movement afoot to switch your banking from large institutions to a small community-based banks. It took us a while to get our act together but we then moved our checking to a local credit union. Our savings account then had fees imposed!! Explain this to me? So all the personal accounts were moved and I started studying the benefits of keeping my business banking here. End result -- nothing! Unless you count innumerable fees! Got plenty of those. I felt truly bad telling the tellers I was closing the accounts and their first question was if there was anything they could do. I'm sure they would love to be able to make the customers happy AND save their jobs, too bad it is all beyond their ability with this company! These tellers are local people who live in the community and will most likely lose their jobs because of this really poor and greedy business decision. Seems to me very similar to what the insurance companies are doing now with national healthcare looming in front of them -- grab as much cash as you can now, cause it's all going away soon! Most recently I was in this branch on Tuesday, June 12th and dealt with the Bank Manager (named Trisha). Well while I was sitting in her office for no more than 15 minutes while she banged away at her computer, I witnessed one of the long term tellers (who I previously thought was the bank manager, because of her "can do" attitude) actually act in a grovelling way toward Trisha --who was obviously between 10-20 years younger than the teller. Then I watched the elderly loan officer kowtow to this uptight, curt and dismissive manager. It was almost too much for me to witness. The lack of courtesy this manager showed to the staff and her impolite attitude was so very telling of the upper management structure!!! Well this customer has found a happy home at St. Mary's where they actually jump through hoops for me! Imagine that! They offer accounts with NO FEES, are freely making loans to those that qualify and helping their customers with new businesses have every benefit that they offer to ensure business growth resulting in larger deposits and profitable loans. Everyone is friendly to me and each other (so far). Can't see why I would go back to the impersonal, rude and costly treatment again... Bank elsewhere...

Great customer service, helpful and friendly staff. After being burned by TD Bank we've had 2…read moreyears of great service with St Marys Bank.