Clean building and professional staff. Comparing to other Citi Banks this is the one I'd rather visit even if I lived far from here. There's plenty of parking as it's in the Whittwood Shopping center however the bank has its own parking lot or at least more private. Staff is extremely helpful and friendly. read more

The teller Jessica is very rude and unprofessional! She went another employee to whispered something to then discouraged us from opening a bank account to have to cash a check. Very poor service. read more

I went to this Whittier branch yesterday (9/19) for the maturity date of my 3 months saving account with promotion rate. But the bank workers didn't know how to check the maturity date ？ On the same day , the bank workers from the Cerritos branch kindly and actively called me and told me that the promotion rate for the saving account was ended today (9/19). So, I had to go back to cerritos branch to renew my saving account this morning (9/20). Whittier branch didn't open on Saturday. Even if they opened I won't go there again . Two different branches with two different computer systems under one company ? read more

Only one teller on a Friday afternoon Line going out the door Just unbelievable You were closed yesterday so why aren't you staffed today read more

Spoke to 2 associates. Heidi was very rude and condescending. Teller in teal jacket very sweet and helpful

I have personally banked with Citi since 2011 and feel that the bank and this branch has gone downhill since. During my most recent experience, I had a bill in my possession that was torn and took it in to be exchanged. The teller told me, "I cannot accept this, it's mutilated currency," she then proceeded to write the website for the Bureau of Engraving & Printing on a post-it. I didn't contest, but it sounded wrong to me. The following day, my mother took the same bill to Chase Bank and got a new one without a problem from the tellers. CitiBank- For a bank that does not have branches nation-wide and has very limited locations (and banking hours) throughout Southern California, this is a wild policy that puts more limits on how your clients bank. If this was an uneducated teller, please take the time to properly retrain your staff. I remember this branch when the tellers were Kenneth (?) and Kevin. Their customer service was the best and what kept my family banking with Citi for so long. I After the torn bill incident, I am seriously considering switching to Chase. read more

Citibank - $50 the teller could not exchange. Instead she directed me to the Bureau of Engraving and Printing. - Banks & Credit Unions Near Me - Whittier, California

I would give them zero stars if I could. I wait in line for 30 minutes while 1 teller tries to assist all the customers in line on a Friday. I ask the teller about opening a new account so she says she will get one of "her" bankers to help me. I wait in the lobby for another 30 minutes for a slob of a banker with an attitude to walk over to me and ask me "what do I need?" I tell the banker I have been waiting to open an account for 30 minutes. She rudely tells me that she cannot open any more accounts for the day. Wow, I told her. You or your teller or anyone in the bank could have told me that when I first arrived instead of having me wait 1 hour for no good reason. No wonder this bank location is closed on Saturdays. They have no business because they have no competent employees working there! They should change the name to Shiti bank. Well you all lost another high profile potential customer. I"ll take my business elsewhere. read more

I do not recommend this bank I opened an account with them they allowed 15,000 fraudulent transactions to clear my account while I was hospitalized then when I disputed them they told me they would not reimburse me cause my card which was stolen and reported was used. Then they opened another account for me which ended in 666 . I told them to close my account for religious reasons this was about 8 months ago. Why would they even issue such a number. Then I told them to close the account went into the branch they told me it couldn't be closed and couldn't give me a reason other than there was a hold and they couldn't find the department who placed it... for no reason... this bank represents the devil.....I rebuke Satan in the name of Jesus Christian and I hate this bank read more

they have an unusual way of doing business 1 no cash payments 2 thier auto pay is needs important 3 seting up a payment by phone didnt work 4 customer service didnt help 5 looks like i will go in today with a check or money order, i hope they take!!!! read more

If you have a Costco Citibank Visa, don't ever expect them to back you up if you have a dispute with a vendor over being charged twice. I opened a dispute with Citi over a recent stay at a Hyatt Hotel, when I was billed twice. They found in favor of Hyatt. I reopened the dispute, and privided all of the email communications between myself and the Managers at Hyatt. They found in favor of Hyatt. I opened a 3rd dispute. Provided exactly what Citi 'investigators' requested, including proof of double billing. Citi just closed the dispute in favor of Hyatt, permanently. Use your AmEx card to be safe!!! Citi does NOT care about you as a client, and Citi does NOT have your back. read more

Why does anyone do business at Citibank? Especially this branch when they actively complain about customers and share on the floor how they avoid helping customers. This branch is so terrible driven by policies that actively work against helping customers. You have so many options don't choose here. read more

Citibank - After my cash was stolen from me - Banks & Credit Unions Near Me - Whittier, California

Heidi is the queen of Citi! She's so helpful and informative. Every question I had she answered completely. Heidi is why I am a happy Citi client ! Heidi forever !!!!! read more

I went to this Citibank and Heidi bucher was the one who processed my credit card for me. She is the best so informative and helpful. Recommend her 100% read more

One Star is "NOT GOOD"? It should be HORRENDOUS. I spoke to a representative named "Shine". I could not understand a word this lady said. Why do you not have folks at a local branch answer our calls? instead, you relay the call to a foreign land where the folks there are trying to help but are simply unintelligible. I am not assuming this, this is what "Shine" told me. Get your cash out of these big banks; they do NOT care about you. I will remove my money from Citibank tomorrow. Absolutely the worst read more

I opened up a business account with the business department (heidi butcher) I believe she made me run around getting a bunch of documents and paperwork and she finally they told me everything was good. So Everything was in order and I would get a debit card within a couple weeks. But I did not get anything I went on to check and was told my account was closed because they needed further information I wish I wish I would have known that. I'm guessing that the business department never submitted the i for they needed and I have email proof . The teller seemed like she was doing her best but her manager came over and treated me like I had tried to open a fraudulent account. She tossed the check a had gotten from a vendor at me. Told me she couldn't help. Honestly this whole situation has me fuming I can't believe that a bank can stay in business treating customers like this. read more

If I could give this bank less than one star I would. They are advertising a special that if you open up A certain type of account you get $1500 if you leave it in for six months or more. Well I did. It was money from a trust that I was managing and it was imperative that I close this trust in The new year. That means everything had to be closed out by the end of December. So I close the account at the beginning of December and they had not given me the $1500 credit that was due. They had to do an investigation and that investigation went into the new year which screwed me up completely and now I am not able to close this Trust. As I said if I could give it less than one star I would. read more

I fell for a third party scam unfortunately and Citi not only closed my account which was necessary to protect me, but now the lady who works here is telling me I will never be able to open a checking account with them again. People fall for scams everyday and Citi bank is treating me like I am the criminal here. I was scammed I am just as upset about this as Citi yet somehow I'm being treated like the bad guy. Not fair, all I wanted was to open a new Citi account after learning a lesson about scammers. But I guess they see ME as the criminal. read more

Excellent branch here staff are amazing and helpful I'm am very happy to be doing business with citi bank with staff like this they have at this particular location:) read more

A bank that does not accept cash for a credit card payment...............................................................................

Worst customer service. They don't know how to train their tellers, slow and rude. Showing disrespect to Asian.

Citibank is the worst bank I have ever dealt with. I purchased Kawasaki motorcycles with a credit load thru Citibank and nothing but total chaos. I have never had a bad experience with any other bank before. I will never use them again in the future! read more

Service is horrible.......came in.... waited for a while.... they had few tellers doing nothing but no one asked me why I came in...... been to other Citibank branches and service was not like this at other branches...do yourself a favor and don't come to this location.... they are super understaffed as well read more

I just cancel my credit card with Citi after being a long time customer they don't protect there customers and side with merchants 100% I booked a hotel with Priceline and I was charged twice and I called to let them know they credit me and then Priceline said the trip was non refundable even when it was a mistake so citi card sided with them even though I provided a letter and receipts as proof I had to pay the same room 2 times! Use another credit card! read more

I've decided after all these years of using Citi to part ways from them I will be cancelling all my credit cards with CITI even the COSTCO CC! They are the most disorganized bunch of people ever no amount of money will entice me to come back because I want honesty, transparency and hard work which citi does neither! I had a few transactions that I returned to sellers and these sellers will NOT Refund my money for transactions that have been returned for weeks back to them; what does citi do? NOTHING ! They don't know how to investigate and look at facts when provided with facts. Just don't use cc it's all a scam in the end. I'm at the end of the road and time to part ways nothing will bring me back ever. read more

I'm very disappointed in this bank. I've tried several days now to get ahold of a person to schedule an appt for a new account and they NEVER answer calls. If it wasn't for the GREAT service at the Placentia branch. I'd be done with Citibank for good. But it would be nice if they could do their job since this location is nearest to my house. So disappointed. read more

friendly staff and good customer service! didnt have to wait too long and the lady that helped me make a business checking account was awesome! very fast with what she does too! read more

I've been in morgues that have had more life energy than this place. The people aren't "bad" but to say they are low energy would be an understatement. Combine with being the darkest bank I've ever been in - it's a horrible place. read more

Citi Bank located on 15410 Whittier Blvd, Whittier, CA 90603 has violated CA BUSINESS AND PROFESSIONAL CODE 17200, Chapter 1 of Part 3 of Division 7. My husband and I, each with separate business accounts have endured much grief in December 2022 and April 1, 2023 through May 26, 2023. What we have experienced is an unfair and deceptive business practice with misleading advertising. The branch manager, Yolanda Slim, neglected to fulfill her duty of Standard of Care when I addressed the issue. She refused to review the evidence to prove that they owe me $700 bonus, the same evidence that resulted in paying the bonus and this negative feedback after filing complaints with Consumer Financial Protection Bureau four times. She argued to say that my $10,000 of $25,000 deposit to open a new account came from Citi accounts. Ironically, Citi's own online banking page shows otherwise. Her professional negligence resulted in two months of agonizing grief and loss of interest payment from my other bank. This is my second time fighting for the bonus. With my husband's fight for his bonus, we noticed Citi's repeated pattern of unfair and deceptive business practice. The repeated pattern follows these steps: 1) the branch offers the bonus on a flyer, 2) Citi doesn't pay the bonus within the time agreed, 3) the Personal Banker at the branch opens an investigation for Executive Response Unit (ERU) , 4) Citi's ERU then sends out a letter to the customer stating that he/she/they are not eligible for the bonus and to see the terms and conditions attached to the letter. Ironically, they are the same terms and conditions that our Personal Banker at its branch followed to check our eligibility for the bonus and opened our accounts. My husband and I have received several bonuses from Citi in the past, and through our Personal Banker, we have learned that the "180 days" mentioned in the terms and conditions refers to the date of "opening" the previous account, but it is not clearly stated in the terms and conditions. It is written to confuse the customers or ERU does not understand its own terms and conditions. Chase bank uses the same rules of counting days from the previous account "open date" and not "closed date" when they check for eligibility to open an account for the bonus. While Citi holds your funds hostage while you put up a fight, they make money on your money with no intention to pay any interest. The customer must keep its minimum required balance in the account to avoid any monthly maintenance fees and must keep the account open to receive the bonus, when the customers finally win the battle. This is another dirty tactic to borrow money from its customers without paying a penny for it. My husband and I saw Citi as a financial giant that we could trust. These three experiences of the same unfair and deceptive business practice with repeated pattern, within the last six months, completely erased any positive thoughts about Citi. I regret promoting their bonus deals to my friends and loved ones. read more

when you only have lunch hour to cash a check and that's when they don't have a teller on duty. really??

I walked in to the bank and they would not cash out my (Visa card) which is by the same bank. The man would not call (customer service for me or take the next step to find out why ) but I went to Bank of America (A+ services ) was able to cash it out unfortunately with a 3.00 fee.. I would never walk back into this bank again and the man who was helping me (white guy with glasses ) needs to go back into training for (customer service skills ) read more

This Citibank has the friendlies, most knowledgeable, professional staff I've ever encountered at any bank. They go out of their way to please their customers. The employee's there really make you feel at home. They always greet me by name when I walk in and are attentive to my needs. Rarely have I ever had a problem but when I had they resolved it without hesitation. I highly recommend walking in to the Whittwood-Whittier Branch. read more

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Unfortunately, Citi not paying me the bonus after I completed all required activities caused me to write this low-rated review.  I had many good experiences with Tiffani Bui with many accounts she opened for me and my husband.  This time around, the $500 bonus was due on 11/23/22, but I received nothing, and my funds are tied up without earning any interest.  Tiffani opened an investigation like Donna S, who left the review on 3/22/2022, but did not explain the process or how long it would take.  Today is 12/08/22.  After opening an investigation, Tiffani left for a vacation, which she deserves.  Following Thanksgiving, I followed up via email and received an auto-response with the branch and customer service numbers. Each pointed fingers at the other, giving me the runaround.  Customer service told me that the investigation takes 5 days, then later became an additional 20 days, then got shorted by another rep to 8 days.  I made a complaint to the Office of the Comptroller of the Currency (OCC), Customer Assistance Group P.O. Box 53570 Houston, TX 77052 today.  Unrelated to this branch service, I see many reviews talking about the Citi credit card (CC) service.  We too cancelled the Costco Citi CC.  It was during a pandemic.  Somehow the cashier behind us at Costco ended up scanning our Citi CC placed on the plexiglass and charging us $99 for someone else's groceries. After over two months of battling to get a replacement credit card, we ended up canceling our Costco membership and Citi CC.  Citi customer service is as bad as all other banks'.  I guess our expectation to receive a better quality of service from such a well-known and large financial institution was just too high. read more

Kenneth Thompson. . Greatest teller ive ever experienced. . Friendly. . Courteous. . Polite.. kind soul.. I may open an account read more

Citibank - Banks & Credit Unions Near Me - Whittier, California

Very friendly staff and quick service. They always provide me with valuable information and I love the atmosphere.

A one star is HIGHLY overrated for this branch - Why oh why doesn't Yelp allow Negative stars?!? I use citibank for both my business account and personal accounts; actually scratch that, after this experience I should say I "used" citibank as I'll be shutting down all accounts next chance I get. Let me paint the scenario. I get 1 day off per week and chose to utilize that time to work on my car, including oil, new tires, new struts, all to get ready for a road trip coming up. With Yelp's help I found a stellar place in Whittier that does it all and even struck a stellar deal offering to pay cash saving them the visa fees. I was lucky to be in an area which kept me entertained most of the day, seeings how my 2 feet were the only mode of transportation. A little over a month ago I deposited a large sum into my personal account at citibank and haven't done much with it since. This branch in Whittier closed at 6pm, which allowed me to scheduled accordingly and arrive in time to conduct my business. (SIDE NOTE: This branch must have find it funny to post incorrect operating hours - They close at 5pm NOT 6pm as other reviews have mentioned) Upon my arrival, now 2 minutes after 5 o'clock, the manager very abruptly told me the branch was closing. Seeings how my money was still in the bank I asked her if I could still withdraw cash. Her reply, "sorry but that's not our policy". It became obvious to me that her priority was leaving the office and not actually assisting me. She had the nerve to show me there was still access to cash in front of her, access to the system, and still came back to me with a fictional story on how my account was negative 6 months prior so she wouldn't be able to give me any cash. I asked what her system said my balance was, which we both agreed was significantly more than the amount I was hoping to withdraw. In looking back, I recall a letter from Citi explaining there had been a bank error resulting in fees but everything had been reversed and resolved. Now, after walking 3 miles to conduct my business, I find myself standing at the "open" branch, being accused of negligence, rudely brushed off by the supposed 'person in authority' followed by a concluding statement that goes something like "Since we're closed you'll need to wait until tomorrow to withdraw any money." I seriously thought she was joking, wouldn't you? I mean, Isn't a bank, who is holding my money, in existence to actually allow me convenient access to my cash? I wish I had a happy ending. I wish, as a long standing customer of the bank, I could write a positive review. I wish even more that I wasn't put in a position where I had ZERO access to my money leaving me essentially broke and made to look like a fool at the Audi shop. Sorry Citibank, it's been a good 10 years but you had to go and hire a manager that cares more about 'policy' over the customer. read more

Today I walking in to the Whittier branch, and it has a very old and rustic look to it. The service was amazing, one of the tellers Kevin helped me with my transaction. He was super nice and pretty funny to and very fast. I have a great time at this bank. I plan on coming back here for now on. read more

Always very quick, friendly and professional. I've loved banking with them the past few years. No issues whatsoever!

Been with CITI for nearly 40 YEARS. Had several mortgages and loans there. Did very little banking but when I did it was always A BIG HASSLE! I stopped in the Whittier branch to report a STOLEN OR LOST bank card. I see one teller with a dozen people waiting. I stop at the only desk occupied and he looks at me like a person that came to the wrong place. He tells me there is six people waiting besides the person he's with and I see at least that many. He tells me to call the number on the back of card. The card that was stolen? How do I do that? He TURNS ME AWAY. Even WORSE is the online banking!!!! I have tried many times to use the online banking and its always screwed up.Only one time I got thru. Tried to get it fixed at the ROWLAND/INDUSTRY bank to no avail. HAVE NEVER been able to do any online banking since!!!! SAVE YOUR TIME DONT USE THIS BANK read more

Its not this branch who I have a problem with. Its the main customer service people who need to get their stuff together. Most of them are not on the same page when it came down to helping me. I was getting different answers from people I spoke with. Probably one of the worst situations I've had to stress over and deal with. Really thinking about closing my account. I have absolute zero trust with them read more

It was here today for a new card and to make a deposit..the teller was being kind a sarcastic..trying to be funny...i didn't like his attitude it all! read more