I went today for a private auto loan almost around closing time and I got the best customer…read moreservice, I been a member for so many years and i always got several auto loans always really good customer service with anything I need help with but today it was 10/10 best bank I ever bank with thank you Marcos for all your help you did amazing

We came in on Halloween and at first I thought I had finally lost my mind lol. All the employees…read morewent all out and dressed as pilots. Made the entire place look like an airport. So cool! We were also helped by Ronnie. He as patient, kind and beyond helpful. Long story short- He helped add me onto my husbands account and noticed that there was a returned check from the SchoolsFirst from my work with my name on it. I hadn't been added to my husbands account yet so out of caution the bank returned my direct deposit to my work. Before I had the change to ask about it at all-he noticed and jumped into action to help. I just assumed there was nothing that could be done about it so I hadn't mentioned anything... he fixed the issue without being asked and helped me tremendously. That to me is above and beyond. He didn't have to, but he did. Highly suggest this branch. Thanks so much!

There was not enough tellers to help out customers. Seemed like people in line had already been…read morewaiting for a while and no help was sent to relieve the line on the contrary they were sending people on breaks. Wait was long to be helped. They should know it's the first of the month and have plenty of tellers to help with the amount of people coming in to do transactions.

My husband - Jeffrey P. and I visited this Chase Bank location today. The instant we walked in,…read moreI sensed that customer service was one of their priorities. Mind you, I have an account with WF Bank so I was pleased with the response we received at another financial institution. S. Isaac P. and Karsyn S. were professional, knowledgeable and detailed orientated in regards to our requests. Isaac went the extra step to try and problem solve a difficult task that was required for the documents at hand. Also, they both gave us the opportunity to voice our concerns rather than being another Chase account holder(s). Overall, the banking experience was pleasant and productive. Thank you !! #Disclaimer - this is our personal experience and opinions.

I just left and was the first person in line waiting for the teller. After a few minutes. another…read morewoman walked in and was waiting behind me. Then a worker came from behind the glass and went straight to the woman behind me and asked "how can I help you today" and proceeded to bring her up to a vacant window to assist her. It is so rude to not help the first person in line who has been waiting the longest.

My personal experience with this branch's customer service is excellent. My review isn't based on…read moreteller service as my dealings over the past 6 months have been by appointment. First off 5 stars to Ruben. Having had several appointments with him he is knowledgeable, professional and personable. He has had Jenny, manager , and Israel assist a few times and they also have been very professional . Thank you

I went to this US Bank with my parents and the teller who was working there was not only super…read moreDISRESPECTFUL and RUDE to my Parents. She is very RACIST and has a disgusting personality. My parents asked to open a business check book and she was not only looking down on my parents stating- "you don't even know how to use your mobile phone, order it yourself." She said you want an ebook? Even though we stated we wanted a check book. She was so rude and was saying oh you don't even know how to order it yourself? When, my parents called and they were told to come to the bank and get the first one approved by them. She then proceeded to say you want an ebook? That's all I can do for you, I can't do this for you. You should be the one to do it yourself. My parents asked, can we see your screen cause she kept saying this or that but she was rude and disrespectful and stating no you're not allowed and that I am not authorized to show you my screen and was taunting my parents. Like, do you think it's our first rodeo going to the bank, we know you can show us too. Since the other US bank we went literally showed us the screen so why are you bs-ing us? The bank teller was rude from the start. She could've just asked her Manager to give her access or to tell my parents to go to the other bank staff members who are in charge of opening checkbook, but she decided that she's gonna hassle my parents be rude and be disrespectful yelling being so mad For no reason why because you don't wanna work there why because you don't want to talk to the manager that's not our fault. This is absolutely unacceptable and very racist. I do not approve of this bank. Do not go because you will be ridiculous and be disrespected. If you can't speak English, and you're a foreigner, do not go here.

They are consistently understaffed and unprepared to assist their members. I have seen in…read morecontinually decline in the past few years.

This Bank of America was nice and big. All the staff were helpful and moved the line quickly, even…read morethough they had only 2 tellers--plenty of parking around the Bank.

Jennifer is great really helpful and gets things done. Sometimes I know it could get a little slow…read morebut it's because they put attention to Customer people go there asking a lot of questions and they take their time and answering them so thank you for that.

I love this location. It's very big and has many tellers and staff to assist you. Nice big parking…read morelot and located in the heart of Whittier. They have plenty of services: CDs, loans, etc.

I spoke with a credit union representative on a recorded call about refinancing my newly purchased…read morevehicle. During our lengthy conversation, I specifically asked what criteria I needed to meet to qualify for the advertised rate. At no point was I told that direct deposit was required to receive the lowest rate. This is particularly concerning because I asked about the requirements before authorizing them to run my credit, knowing it would result in a hard inquiry. Had the direct-deposit requirement been disclosed, I would not have proceeded with the application or authorized the credit check. I also clearly told the representative that I am self-employed, which would have been an obvious opportunity to explain any direct-deposit requirement. When I later received a call informing me that I had been approved, the employee initially gave me information for a different loan than the one I had applied for. Several details were incorrect, including the loan type and interest rate. It was during that conversation that I was told, for the first time, that direct deposit was required to qualify for the lowest advertised rate. I explained that this requirement had never been disclosed to me and asked to speak with a manager. I was told a manager would call me on a specific day, but no one did. I ultimately had to call twice myself before reaching supervisor Melanie Martinez. Melanie reviewed the recorded phone conversation and confirmed that I was correct: the direct-deposit requirement had not been disclosed to me. She said she would submit the matter to underwriting with an explanation and determine whether they would honor the lowest rate given the circumstances. She told me she would follow up with me on Tuesday or Wednesday. ----- I never received that call. Since then, I have called the supervisor, Melanie, three times and have not received a response. I am extremely frustrated with how this has been handled. The credit union ran a hard inquiry on my credit after I specifically asked for the qualification requirements and was not given complete information. I relied on what their representative told me when deciding whether to proceed. Had I been properly informed, I would not have authorized the credit inquiry. Now, if I choose to refinance through another institution, I may have to undergo another hard inquiry, despite having excellent credit. What makes this even more frustrating is that a supervisor reviewed the recorded call and acknowledged that the requirement was not disclosed, yet I still cannot get a promised follow-up or even a return phone call. This experience has demonstrated an unacceptable lack of communication, follow-through, and accountability. When a financial institution is handling customers' credit and sensitive personal information, I expect a much higher level of care and professionalism. Based on my experience, I cannot and will never recommend this credit union.

Went to the Whittwood B of A center yesterday to renew some cd's for our church. I was met in the…read morelobby by Suzanne Duenas. Suzanne helped me immediately. She explained the terms and current rates available for cd's and helped me choose the best option. Suzanne is an excellent employee. She is very courteous and knowledgeable. She is always customer oriented. A big thank you to Suzanne for her help. Ron Whittemore

I scheduled a notary appointment last week and received a call today to cancel the appointment…read moreabout an hour before I was to be there. This is not customer service and this is not the first time it has happened. If BofA cannot offer notary services, it would be better not to offer and cancel. Too often notarized document is time sensitive

This is the worst bank there is always only one teller. It used to be good but now i avoid it…read morealtogether

I've been banking there for many years. I'll never go to another bank. They're very friendly very…read moreknowledgeable very professional.

How is this place 5 stars? Worst customer service I've experienced in my life! Had to come back…read morehere twice ! First time they said it would take over an hour to sign a safety deposit box and the second time took over an hour! Did not honor appointments, staff does not seem like they know what they are doing. Take your business elsewhere.

Passed by this place on my way to work every morning and needed a bank in the area to help move…read moresome money I've saved up over the years. if you're just starting with them take a look at their CD rates for savings account. Parking lot is big so there's always parking. This place gives you that mom and pops family feel. Everyone knows each other by first and last name. Which I feel is better to do business with on a personal level with professionals that are understanding and banking tailored to your needs. Celia and George helped me with my Certificate Deposit and I started a checking. The fees if any are half of what any big chain bank would offer is another main reason I chose to open an account here. 5 stars and a thumbs up. Banc of California is just simply banking done better, your way. - Rob

Always have a positive experience with Bank of Whittier (was just speaking with Priscilla from Bank…read moreof Whittier) and am reminded that they are always professional, solution oriented and patient. I had multiple questions (and am currently a customer) and she answered everyone. The Bank provides very competitive rates and I even recall the CEO Dr. Yahia Abdul-Rahman taking time out to correspond with me. How can you lose when an institution has a good heart, serves the community, and is competitive. I've been with multiple other financial institutions with significantly more funding, and yet worse rates, service, and outcomes. Keep doing what you're doing Bank of Whittier!

Mr. Yahia Abdul Rahman CEO bank of Whittier. Thank you for helping me explain they way I got…read moretreated by you. Exactly my point, If you had given me a chance to speak, submit my paperwork and listen to what I have to say, you would not lie about me inquiring about a hair salon. I never, not once ever said hair salon. So get our conversation right! YOU NEVER GAVE ME A CHANCE TO EXPLAIN WHAT I WAS INQUIRING ABOUT! Then you go on in your reply that your credit policy requires at least 2 to 3 years hands on experience in the same field. But yet this person was approved for a $500,000 loan RIBA FREE for a Bagel shop with no prior experience. Business 'Halal' Financing for Muslim Entrepreneurs Gains Currency In mid-2009, Pakistani immigrant Junaid Akbar struck out at a host of major banks when he sought funding to buy bagel shop franchises in the Dallas-Fort Worth area. Then, in early 2010, the retired computer programmer landed just over $500,000 from an unusual source: Bank of Whittier, a tiny community bank in Los Angeles that specializes in financing for Muslims who want to comply with Islamic anti-usury laws that prohibit the paying or charging of interest. Then you go on to say that I expressed disapproval. If anything you disapproved of me! Then you go on to say I was in business for 3 years. If you had given me a chance to speak and listen to what I had to say, you would know that I've been in business way, way longer then 3 years! Then you go on to say, that you had to remind me that my business and what I was inquiring about was a different profession! WOW REALLY! REMIND ME? DO NOT INSULT MY INTELLIGENCE! STOP WITH THE CONDESCENDING AND PATRONIZING! It's one thing to submit all the paperwork needed for approval or denial and it's another thing to deny anyone to submit paperwork never giving anyone a chance. So yes I felt discriminated against. Absolutely a terrible practice! I respectfully disagree with your frivolous and slanderous statements made by you about me! I wish Mr. Yahia Abdul Rahman CEO bank of Whittier the best of success.