This is one of those times where I could've sworn I'd already reviewed this…read more This branch is pretty big, however there are no drive thru atms, so you do have to go inside or use the outdoor atm. I was able to get in and out fairly quickly and easily yesterday, and was greeted upon entering. Everyone I interacted with was very friendly and helpful. Overall a decent branch and I've had positive experiences here.

I had a very disappointing experience at the Chase Bank location. I was attempting to cash a check…read moreand was told by the manager, Melissa, that due to the amount, it could not be processed unless I opened an account. What was most concerning was not the policy itself, but the lack of transparency and professionalism. When I respectfully asked to see the policy being referenced, I was told she did not have to provide it. That response felt dismissive and unprofessional, especially from someone in a leadership role. For a bank with the reputation of JPMorgan Chase, I expected a higher level of customer service, communication, and accountability. Leadership sets the tone, and this interaction did not reflect the standard I would expect. I strongly encourage additional training around customer engagement and transparency. Her staff also look miserable to be there go to Usbaml

Clean bank, the hours are not as great as Wells Fargo it they have 24 hour security and the bank is…read moreclean. Not too busy like BofA and Chase which are terrible. Only criticism is they have limited seating for waiting on personal bankers . In my opinion they close to early, all banks should stay open until 6pm for those that work long hours.

Outstanding service. Staff is outstanding and very friendly. Would recommend Banc of California to…read moreanyone.

Thank you Katherine for the hours you spent with me yesterday, Saturday, looking up some very…read moreimportant information. This was not the only time we tried to secure it, but subsequently found I had the wrong dates. Calm, cool and collected I was not, but you were warm, gracious and we even ended the day with me obtaining the correct info and a well needed hug. You are COOL young lady. It was a pleasure working with you!!!

New Year's is coming! I haven't been inside a branch in decades. I went in today for an odd…read morerequest... $1 gold coins & $2 bills - and they had them on hand! The teller was very nice, accommodating, & efficient. Nice job, B of A!

I was in line (first) and was told bankers would be taking lunch after helping the only other…read morecustomer. My wife wanted to switch to another bank and I came in here to give Wells a chance. Manager, Joseph Savant, Id love to chat..how can you let this branch slip so hard. Amanda Rodriguez (be better if you can), and Monica Khalil (Relationship Mgr never reached out).

Needed to stop by for the atm on my way to a group dinner so that I have cash to settle the bill…read more Convenient location right on imperial highway. Plenty of parking in front of the wells Fargo. The atm dispenses cash in $20's, $50's, and $100's which is really convenient.

My favorite thing about this place is how well they secure your money. We get a call for identity…read moretheft issues every once and a while and I appreciate that. When we wired money for escrow they asked me about 15 questions to be sure of my identity. It's a really clean facility. Never too busy. Free Checking and Savings. Everything you could want in a bank. Why it isn't 5 stars is only because there are few of them. But the fantastic thing about credit unions is you can use ANY credit union's ATM and it's free. They also have free ATMs at a lot of 7-11s so it makes it pretty convenient.

You can't call or speak to this branch directly. You have to wade through their AI, which, if…read moreyou're patient, might eventually get you there. Good luck after that. Good grief. I gave up and drove to the bank to ask a simple question. I forgot the kicker. I Googled B of A in Brea. They have a direct number. It took about a minute to reach a human. I got the answer I needed (and wanted).

Stupid ass Bank wants to cut their hours, and still closed 10 minutes early it's like seriously…read moregoing to close the doors at 4 on a Friday people working barely getting off of work trying to rush to get there bulshit

I usually only post positive reviews, but this needs to be said…read more I've been with US Bank for about 10 years. I've consistently gone to the same branch too. I recently moved and now go to this one. For 10 years, I've been depositing checks (my own or ones that have been endorsed to me). After my wedding, I deposited all checks into my account even though my husband's name is not on my account yet. Whether the checks were made out to him, to me, to both, or to either, I deposited them all. I've deposited checks from US Bank members or not who have endorsed checks to me. I deposited my husband's endorsed check into my account last week, which we have done several times. Without any warning, E-mail, phone call, or letter, US Bank took the money out of my account. I had no idea. All of a sudden my account is negative. I went in today, and the lady said they are not allowed to deposit any check into my account unless my name is on it. Two miles away, my mom went to a US Bank and handed the teller a personalized check made out to me and asked her to put it in my account, so she could help me get out of the negative that US Bank put me in, and the teller deposited the check!!!! How can one branch be so different from ALL other ones? And if this is true, and for ten years they have been breaking the rules for me, why didn't anyone tell me? I want to know the checks I put in the bank are legal, approved, following the rules and THAT I WOULD ACTUALLY GET MY MONEY. Why did no one notify me?! They just took the money out of my account to a loyal customer of ten years. They said hopefully the check comes back to me in the mail soon. Ya, I hope so too. It's been a week. Doesn't seem legal that I had no notification or that I wasn't told from start what the rules were and now I'm being punished.

Outstanding customer service. Justin is fantastic and understands how to help a customer…read moreeffectively. Chase came through when my own longstanding bank gave me a runaround about an estate account. Since I was handling an estate in Texas, Chase was equipped and professional with how to navigate the paperwork and helped me open and close the account with ease and finalize my duties without additional stress in an already hard situation dealing with a family estate. Kudos to Chase you have won over a new customer.

I had come in to this branch regarding some fraudulent activity through my business account. All…read morethe tellers and one of the managers Chai, were so helpful answering questions and resolved the issue in a timely fashion. Highly recommend coming into this branch and ask for Chai.

Are all WF banks understaffed? No process, long waits, and speak to a personal banker? Forget…read moreabout it. My wife wanted to move to another bank and i tried to salvage my relationship with Wells...made me look like a fool with my wife (not hard to do).

Convenient atm with various denomination of bills offered. Just off imperial highway near downtown…read morebrea. I'll return

Had a wonderful experience here few months ago... I took too long to write this review so I totally…read moreforgot the nice gentlemen that helped my mom and I... We came in to meet a banker to help transfer name/account for my mom after my dad passed and he was super sweet about it. We felt so welcomed and appreciated him so much! He helped my mom with the whole process right before his lunch and never once we felt rushed. He also helped her getting a new check book. Highly recommend!!!!

I'm a long time premier customer. Waited in line for a…read morehalf hour. Was vetted in line by manager (to ensure I was in right line). When I finally got to window, teller suggested I go outside and use ATM as she was unable to make my transaction in person. What happened to customer service?