This is one of those times where I could've sworn I'd already reviewed this…read more This branch is pretty big, however there are no drive thru atms, so you do have to go inside or use the outdoor atm. I was able to get in and out fairly quickly and easily yesterday, and was greeted upon entering. Everyone I interacted with was very friendly and helpful. Overall a decent branch and I've had positive experiences here.

I had a very disappointing experience at the Chase Bank location. I was attempting to cash a check…read moreand was told by the manager, Melissa, that due to the amount, it could not be processed unless I opened an account. What was most concerning was not the policy itself, but the lack of transparency and professionalism. When I respectfully asked to see the policy being referenced, I was told she did not have to provide it. That response felt dismissive and unprofessional, especially from someone in a leadership role. For a bank with the reputation of JPMorgan Chase, I expected a higher level of customer service, communication, and accountability. Leadership sets the tone, and this interaction did not reflect the standard I would expect. I strongly encourage additional training around customer engagement and transparency. Her staff also look miserable to be there go to Usbaml

Clean bank, the hours are not as great as Wells Fargo it they have 24 hour security and the bank is…read moreclean. Not too busy like BofA and Chase which are terrible. Only criticism is they have limited seating for waiting on personal bankers . In my opinion they close to early, all banks should stay open until 6pm for those that work long hours.

Wonderful assistance from the bank manager Nancy today. Extremely helpful and patient as she…read moresuccessfully worked to figure out an issue I had.Thank you for taking time with me, Nancy. Karen Wink

New Year's is coming! I haven't been inside a branch in decades. I went in today for an odd…read morerequest... $1 gold coins & $2 bills - and they had them on hand! The teller was very nice, accommodating, & efficient. Nice job, B of A!

I don't have an account here. I just stop in to eat the candy. To the vp , you're out of tootsie…read morerolls. And the beer is warm.

Needed to stop by for the atm on my way to a group dinner so that I have cash to settle the bill…read more Convenient location right on imperial highway. Plenty of parking in front of the wells Fargo. The atm dispenses cash in $20's, $50's, and $100's which is really convenient.

Teller Elle, best in the business. Love going to her for any business and financial related…read morenecessities.

I've been with CUSC for over 25 years. I've recommended countless people from work and from…read moreresident friends to sign up. They used to be the gold standard of credit unions. I couldn't have been happier or recommended them enough, up until the last few years. The good: Pleasant employees when doing business in person. Seems to be financially strong and long standing. The bad: Rates are rarely competitive. I had a horrible telephone customer service experience from someone that couldn't have cared less. When the inquiries were going nowhere, I asked him to connect me to my Concierge service and he acted like he had never heard of such a thing. I recently emailed the Concierge service to ask about a rate, and days later I'm still waiting for a response. What's the point of lying to your customers about having such a service? I have multiple financial institutions. I won't be closing this account but I will be taking a punishing amount of money out of Credit Union of Southern California. And on a smaller note, I checked to see if I was credited a finders fee for the last recommended member I brought to CUSC, and that ball was dropped as well. Wow! What happened to you guys?

I had an appointment with Juan this Thursday and he was very friendly, informative, and helpful. I…read morewas in and out in a little under an hour and he helped me set up a new checking account, savings account, and apply for a credit card. Totally recommend Juan and Southern California Credit Union!

Best Bank Ever!! This branch has always been exceptional from the date it opened. Extra shoutout…read moreto Emily, Justin and Lemar!

while attempting to deposit a check, the teller promptly informed there was a problem with the…read moreissuer of the check. the manager was summoned and stated he would assist. the manager, identified as Lamar, telephoned the check issuer and discussed the problem. Lamar concluded the call and cashed my check. Lamar's help saved me, time, money and effort. thank you, sir.

Convenient atm with various denomination of bills offered. Just off imperial highway near downtown…read morebrea. I'll return

I've had about 20 missed calls from this bank location's phone number on multiple different…read moreoccasions, no voicemails. I DO NOT bank with Wells Fargo, and I am NOT a customer of theirs in any way. I'm assuming scammers have gotten ahold of their number, or someone working there is harassing locals. When I finally answered the phone it absolutely someone from another country. Absolutely SPAM. I have since blocked this bank locations phone number. They should look into this asap or improve their security systems, very sketchy if scammers are tapped into their phone lines.

What a complete joke... Sonny the "notary" I made an appointment and come in to get 2 simple things…read moresigned, a deed and limited power of attorney. I'm also a notary too btw. There is a verification of identity form I asked him to sign which just states my name, address and which ID, like my driver's license they verified and then the notary signs that. I buy about a house a month and have wells Fargo do the majority of my signings without any notary yet refusing to sign that, which he refused... Really annoying. He also didn't know you are able to sign the document beforehand for an "acknowledgment" form (can't for a jurat). He seems to not know what's hes doing and needs some basic training still. And I actually was planning on opening up a business line of credit with Wells Fargo. Hopefully within the next week or two. I was going to chat with him about it, And apply. Definitely not now, Wells Fargo still has a long way to go to get comparable to chase with their business acumen.

I'm a long time premier customer. Waited in line for a…read morehalf hour. Was vetted in line by manager (to ensure I was in right line). When I finally got to window, teller suggested I go outside and use ATM as she was unable to make my transaction in person. What happened to customer service?