You.never know if the branch is going to be open or closed. BofA employees work at the slowest…read morespeed possible and are in no hurry to help out the customers. This is the case at all of their branch.

This placed should jjst get shut down, worst customer service, all tellers standing around laughing…read morenot doing anything. Customer service zero, do not come here if you want to get banking done. Worst branch and worst customers service out of all banking branches.

This place is awesome takes them about 30 minutes to do absolutely nothing then they bring a…read moremanager out that decides to share your personal information with the general public standing in line loudly behind you, Unprofessional.

It was a good branch until they hired a new manager, The new…read morebranch manager is mean, do not care about the customers and the employees are not taking their job seriously

I have been Banking with WF since 1985. This Location was my…read moreFirst time using and Customer Service is 5* Stars!!!

Terrible branch with lazy employees, bad parking layout. Closed my account, never dealing with…read morethem again!

Went into this branch. Safe to say, I'll never be back. There's a separate "Business Clients" line…read morewhere if you pay for a business account, you're supposed to have priority in a separate line. However I can tell you that they don't honor it at all. I was standing in this line and they let other people cut in front from the other line. And then it took so long that I could have stood in the regular line and people who came in after me got service before I got to the counter... And I was the first person in line. Stood for over 25 minutes. Not sure what the purpose of a "Business Clients" line is when they don't honor or appreciate their business clients at all. I WOULD ABSOLUTELY NOT BANK HERE IF YOU WANT TO BE VALUED OR EXPECT DECENT CUSTOMER SERVICE. Closed my account.

I have been using this branch of BofA for quite a while now, and it's considerably above average,…read moreas far as service quality goes. YES, they absolutely need more tellers! No doubt! But, that's the fools in the CORPORATE OFFICE, located far, far away in Charlotte, North Carolina. I can't blame the people in this financial center if the corporate office does not see fit to supply enough tellers to handle the amount of transaction they routinely process! In fact, the ONLY reason they only get THREE STARS is because of the losers in the corporate office! They are the ones who create all the problems for customers! The tellers themselves are fast and efficient and most of all, congenial and willing to help you accomplish your transaction. The idiots in the corporate office force the tellers to do far more than is needed for each transaction. So, that is why each customer takes seven and eight minutes to process. And, that is why you are forced to stand in line waiting so long. They recently upgraded the furniture in this center, so the decor is pleasing and acceptable. If you need to wait for service, the seating is comfortable. If this financial center was not part of Bank of America, then they would get FIVE STARS for outstanding service. You see, it's the corporate office that creates all the problems. The corporate office simply does not understand how to run a bank! This is why they ended up with all sorts of non-performing loans back in the sub-prime crisis era! This financial center was not responsible for any of that stupidity! That was all corporate behavior! Oh, and Zelle? Did you lose money to a scam through Zelle? That incredible stupidity was ALL thanks to the little beginners who work in the corporate office! You cannot blame the individuals here, in this financial center, for the stupid decisions that are come out of the corporate office! From my own perspective, this financial center is outstanding, particularly the individual tellers, who work tirelessly to process all the daily transactions. If you are not satisfied with your current bank, because well.... maybe they engage in stupid fraud to try to add more accounts. That would be YOU, Chase bank! Then, walk in here and give these people in this financial center a try. The people are all nice, in spite of how little the criminals in the corporate office choose to pay them. They try hard to give you the services that you need. Even when the corporate office refuses to PAY them a LIVABLE WAGE! Oh, and they recently took down those stupid PLASTIC DIVIDERS that forced you to hand everything through a tiny slot at the bottom. So, that was a welcome improvement. Banks in general just SUCK, as far as ethics and integrity are concerned. Lately, they behave more like criminals, engaging in all sorts of fraud and underhanded behavior. It's the GREED in the CORPORATE OFFICE that drives this sort of behavior. But, from what I have seen, the people here in this particular financial center are all dedicated and behave with honesty and integrity. And, in this day and age, that's definitely a rarity! Keep one thing in mind, though. No bank can help you if you handle your financial matters like a fool. Spending everything and then paying one late fee after another? You can't blame any bank for your own financial stupidity. But, if you can manage to keep your accounts in good standing and you simply need a no-hassle branch to service your needs. Then, this particular branch would be a good choice. There are so few tellers, so I usually end up waiting in line to use Eunice, because her skills are exceptional. But, all the tellers here deliver great service. But, remember one thing. It's the corporate office that sets the rules that each financial center must abide by. They are driven mostly by greed. So, if you are not happy with a bank, it's almost certain that the corporate office is the one to blame. Not the individuals in your local financial centers! I would give this particular financial center FIVE STARS if they were not associated with the complete losers in the corporate office in Charlotte.

Very kind and I did not have to write on deposit slip anymore so that save my time…read more Also good parking.

I would like to Thank the entire American First Credit Union Family, especially Tiffany Cleveland…read moreand Lisa Davila for guiding me thru the Loan program. I originally stopped to the Buena Park branch to have my accounts looked over due to some fraud/scheme scenario. American First contacted me and urged me to hang up the call on the other line because I was in the middle of being "scammed". The bank rep. froze my account and urged me get to a branch ASAP. Tiffany Cleveland listened to my situation and began to help me out. As she was working away she informed me that I could apply for a Consolidated Loan and how much money I could save. I agreed. Lisa Davila then contacted me and she carefully explained the terms and she answered all my questions. American First Credit Union saved me from getting "Scammed" , thanks also to the representative who began all this with a courteous and quick phone call. The entire staff is Great and they taught me how to handle these types of situations in the future and how to better protect my financial growth. If you're looking for a Bank to look out for you the Customer and we'll being get to one of these locations. Again, THANK = YOU and be well.

I'm having a problem logging on. It's asking for an otp code from a number that has been…read moredisconnected and I attempted many times to get the problem fixed. I called customer service and they changed the number , but it still has my old number.

Fast, friendly and efficiency. The personal attention makes you feel like a valuable customer.read more

I have been going to this bank for decades. I always receive superior customer service. The workers…read moreseem like family unit, always helping each other. They're always very friendly and professional. Every time I have a problem is resolved quickly. I recommend this bank highly.

Terrible bank! They wouldn't cash the cashiers check they issued themselves because we were no…read morelonger a customer. We had to go thru the tedious process of having to reopen another checking acct and then got charged a $20 fee.

여기에 $300 첵크를 현찰로 바꾸러 갔는데…read more 엄청 사람 귀찮게 이것 저것 욕구가 많아서 첵크 다시 달라고해서 가져왔어요. 여러분 ... 한국 사람이 한인 은행 이용하는거 좋지만 왜? 운전 면허.Full 소셜 넘버.주소.전화 번호를 다 달라해서 줬어요. "왜 요구하는지 안내 글도 없이 일하니까 은행 매니져가 손님 배려 없이 무능력하다고 생각합니다." 똥파리 같은것도 보여서 종이 찢어서 내쫒았어요. 집에서 은행까지 왕복 50분..두번 왕복 경험자. 폴 신 714 469 3232

I normally don't do reviews , however I feel this one is definitely worth writing. I can't…read moreexpress enough the amazing customer service this branch always provides each and every time I visit. The branch manager Alicia Lozano always take the time to greet me and thanks me for my visit and business. Always willing to help with my business matters.

Nancy B. was very helpful and kind! Everything went smoothly with my visit and any time I'm around…read morethe area, I will be visiting this branch again! Thanks so much.