Aloha! I've been a customer from the beginning. When I opened the account thirty years ago and it…read morewas Fullerton Community Bank, then Opus, now PPBI (Pacific Premier). I adore all the people - Joe, the manager, Diana, Rosa, Isela, Alyssa and Jaime. Knowledgeable, helpful, kind and great at what they do. I recommend this bank instead of the giants that are faceless, nameless banks! Why would you bank there? Never a problem in all these years! Aloha = Love, not just a word - A WAY OF LIFE.

The worst experience with a bank ever! I simply wanted to…read moreopen a basic checking account Put MONEY in the bank MY MONEY! An Acct for my ADP for SS! Instead I was subjected to an interrogation re: # of times I'll be using my ATM & for how much! A prediction!?! The line of it inquiry made me feel uncomfortable & in fact criminal I was informed my information was not valid They could not verify my current address I had told them the address on my license was incorrect Has anyone been able to go to the DMV? I am new to the area! Diana is dumb as a rock! She parrots "It's policy... No flexibility whatsoever She has no discretionary capabilities Ridiculous! "I can't open an Acct for you" Am I mistaken? The bank is to serve me Not Vice-Versa! AVOID this bank like COVID

From the moment I walked through their doors, I was greeted with a warm and friendly atmosphere…read morethat made me feel welcomed and valued. I recently had to come into Bank of the West to speak with a banker, and was immediately invited in by one of the tellers. She happened to be the branch manager, Jennifer F! I needed some papers signed for an application and couldn't believe that she was helping me from the teller stand! She was very friendly and helpful and even communicated with me via email and phone to get what I needed done completed. She then introduced me to David K. He is one of Bank of the West's business relations managers and I and I must say that my experience with him has also been absolutely outstanding. His professionalism, knowledge and followup has been exceptional, even when I couldn't keep track of things myself; David was on point in every regard. He is highly competent and genuinely interested in helping me with my banking needs. He took the time to listen attentively to my concerns and provided me with clear and concise information, ensuring that I fully understood all the options available to me. I also was introduced to his other boss Sean, who was very welcoming and supportive of my goals. In terms of physical facilities, Bank of the West Brea boasts a clean and well-maintained branch. The Brea office is brand new! The layout is organized and efficient, and I never had to wait in long lines or experience any delays during my visits. If you want a bank that gets your needs done, and treats you like a valued customer, Bank of the West is it!

If you want a professional bank with hometown feel this is the bank for you. I love that everytime…read moreI walk in the bank, they always welcome me personally by my first name. It definitely makes you feel special and just gives that little extra touch that they take the time to get to know their customers. I love this bank

Everyone at the bank is so kind. At the Buena Park branch, even the security guard at the entrance…read moreopens the door for me, and all the staff inside are always friendly and welcoming. I feel comfortable and well taken care of every time I visit.

Online service!! Online banking system is inconvenient and complicated. It's not an user-friendly…read more The mobile banking should be for customers convenience not the bank.

Juliana was super helpful made the process of getting a new a count super easy, In addition getting…read moreher help with app set up and direct deposit made it easier for me in the future

I can no longer recommend this institution. They offered me a $10k credit card and whenever I…read moreattempt to use it, it either locked or it declines. Then God help you if you try to call for help, especially on a Sunday.

Amazing, even after I got a schools first account, they have always done well. I do miss their…read morepartnership with Allstate for the credit checks and all, had to go independently for them now since they got me hooked on it. Otherwise very happy with this great lot.

I spoke with a credit union representative on a recorded call about refinancing my newly purchased…read morevehicle. During our lengthy conversation, I specifically asked what criteria I needed to meet to qualify for the advertised rate. At no point was I told that direct deposit was required to receive the lowest rate. This is particularly concerning because I asked about the requirements before authorizing them to run my credit, knowing it would result in a hard inquiry. Had the direct-deposit requirement been disclosed, I would not have proceeded with the application or authorized the credit check. I also clearly told the representative that I am self-employed, which would have been an obvious opportunity to explain any direct-deposit requirement. When I later received a call informing me that I had been approved, the employee initially gave me information for a different loan than the one I had applied for. Several details were incorrect, including the loan type and interest rate. It was during that conversation that I was told, for the first time, that direct deposit was required to qualify for the lowest advertised rate. I explained that this requirement had never been disclosed to me and asked to speak with a manager. I was told a manager would call me on a specific day, but no one did. I ultimately had to call twice myself before reaching supervisor Melanie Martinez. Melanie reviewed the recorded phone conversation and confirmed that I was correct: the direct-deposit requirement had not been disclosed to me. She said she would submit the matter to underwriting with an explanation and determine whether they would honor the lowest rate given the circumstances. She told me she would follow up with me on Tuesday or Wednesday. ----- I never received that call. Since then, I have called the supervisor, Melanie, three times and have not received a response. I am extremely frustrated with how this has been handled. The credit union ran a hard inquiry on my credit after I specifically asked for the qualification requirements and was not given complete information. I relied on what their representative told me when deciding whether to proceed. Had I been properly informed, I would not have authorized the credit inquiry. Now, if I choose to refinance through another institution, I may have to undergo another hard inquiry, despite having excellent credit. What makes this even more frustrating is that a supervisor reviewed the recorded call and acknowledged that the requirement was not disclosed, yet I still cannot get a promised follow-up or even a return phone call. This experience has demonstrated an unacceptable lack of communication, follow-through, and accountability. When a financial institution is handling customers' credit and sensitive personal information, I expect a much higher level of care and professionalism. Based on my experience, I cannot and will never recommend this credit union.

I am blessed to bring my business here, Melida is amazing she is so nice and professional, so…read morehappy to be a customer here at this location.

The tellers are very nice and friendly. An excellent service. They are very helpful and they know…read morenames of the customers which I like. Awesome tellers and services.

What a great banking experience. I work with the Orange branch and the San Diego branch. Opened…read moreaccounts back in 2022. The transparency with this bank exudes confidence in the banking industry. Response to emails is quick. Response to questions by phone is quick. I go on vacation and I know they will take care of any situations that arise and will alert the proper people in my organization. Personal, confidential, and top notch banking at its best. Thank you, First Pacific Bank!

My boyfriend went to cash his check that his BOSS gave him and they accused him of theft. Not only…read moredid he have his ID but he was also in his WORK UNIFORM that said the same company as the check. They called his boss to make sure it was "accurate" but we've never experienced this before anywhere.