Bank of America in Buena Park staff members are always friendly and  helpful…read more They handle appointments well. The process is organized and convenient, and they are good about following up with calls and emails when needed. I come to this location due to convenience but I continue to appreciate the quality of service as well.

If I could give zero stars, I would. First, don't expect to be helped if you arrive at 4:45 PM,…read moreeven with only one person in line. I was told to come back another day, and the branch manager at the front desk scheduled an appointment for me. When I returned for my appointment, I was informed that additional documentation was required, something the branch manager easily could have communicated when scheduling my visit. Two trips, wasted time, and a complete lack of communication. It's especially disappointing when this level of poor customer service comes from the branch manager. Save yourself the frustration and drive a little farther to a branch that actually values your time and is willing to help.

This is an excellent review for the associate Daniel Wright, who was so diligent in processing my…read morerequest today on my tight schedule. Although we started late and had issues with the app allowing me to connect my account to Samsung Pay and Google Pay, Daniel tried his best to get things done fast so I could leave before my lunch break ended. Not only was he able to think on his feet and try several solutions simultaneously for me, he was quick on asking other associates for clarification so that he could deliver fast service. I did end up a few minutes late past my lunch break, but we were able to finish what I needed. His sincere attitude and competence is what really made this such a good review. I can see why others may not have reviewed this Chase location so well, but if they keep hiring and retaining staff like Daniel, it can help make up for circumstances outside of their control. Thanks Daniel!

Bizarre experience at Chase Bank on Beach and LaPalma, Buena Park. Has this happened to anyone?…read more I went to Chase Bank yesterday to cash a check drawn on their bank. Since I'm not a customer, I clearly asked and made sure they could cash it before I endorsed it. The teller, Jesus promised it wouldn't be an issue. After I signed it, the teller ran it through their machine. Suddenly, he looked at the asst branch manager and told me it was actually "over the limit for non-customers" and refused to cash it. Here is the sketchy part, when Jesus handed the check back to me, it had a bank stamp and what looks exactly like an account number printed on the back but they did not process or cash my check (see picture). Now I'm stuck with an endorsed, stamped "Cancel Endorsement " check that looks already processed. Has anyone dealt with this before? One of the managers Kevin tried to help and cash the check but he was called to the back and I never saw him again.

Well talk about the RED CARPET TREATMENT...the only thing they didn't do was "Crown Me" literally…read more LENO the Manager let me use an office phone for faster and better connection with the "Unclaimed Property Department"...Hector then spoke to the representative on the phone upon my request and then got me situated with An Nyuyen to wrap it for the win...Great team Conduct and the Customer Service goes over and beyond any expectations.

DO NOT COME TO THIS BRANCH…read more Terrible costumer service. Wasting our time for nothing. So unethical behavior. They should retake their ethical courses again to learn how to treat costumers. Very RUDE And intolerable. DO NOT COME TO THIS BRANCH

I have been using this branch of BofA for quite a while now, and it's considerably above average,…read moreas far as service quality goes. YES, they absolutely need more tellers! No doubt! But, that's the fools in the CORPORATE OFFICE, located far, far away in Charlotte, North Carolina. I can't blame the people in this financial center if the corporate office does not see fit to supply enough tellers to handle the amount of transaction they routinely process! In fact, the ONLY reason they only get THREE STARS is because of the losers in the corporate office! They are the ones who create all the problems for customers! The tellers themselves are fast and efficient and most of all, congenial and willing to help you accomplish your transaction. The idiots in the corporate office force the tellers to do far more than is needed for each transaction. So, that is why each customer takes seven and eight minutes to process. And, that is why you are forced to stand in line waiting so long. They recently upgraded the furniture in this center, so the decor is pleasing and acceptable. If you need to wait for service, the seating is comfortable. If this financial center was not part of Bank of America, then they would get FIVE STARS for outstanding service. You see, it's the corporate office that creates all the problems. The corporate office simply does not understand how to run a bank! This is why they ended up with all sorts of non-performing loans back in the sub-prime crisis era! This financial center was not responsible for any of that stupidity! That was all corporate behavior! Oh, and Zelle? Did you lose money to a scam through Zelle? That incredible stupidity was ALL thanks to the little beginners who work in the corporate office! You cannot blame the individuals here, in this financial center, for the stupid decisions that are come out of the corporate office! From my own perspective, this financial center is outstanding, particularly the individual tellers, who work tirelessly to process all the daily transactions. If you are not satisfied with your current bank, because well.... maybe they engage in stupid fraud to try to add more accounts. That would be YOU, Chase bank! Then, walk in here and give these people in this financial center a try. The people are all nice, in spite of how little the criminals in the corporate office choose to pay them. They try hard to give you the services that you need. Even when the corporate office refuses to PAY them a LIVABLE WAGE! Oh, and they recently took down those stupid PLASTIC DIVIDERS that forced you to hand everything through a tiny slot at the bottom. So, that was a welcome improvement. Banks in general just SUCK, as far as ethics and integrity are concerned. Lately, they behave more like criminals, engaging in all sorts of fraud and underhanded behavior. It's the GREED in the CORPORATE OFFICE that drives this sort of behavior. But, from what I have seen, the people here in this particular financial center are all dedicated and behave with honesty and integrity. And, in this day and age, that's definitely a rarity! Keep one thing in mind, though. No bank can help you if you handle your financial matters like a fool. Spending everything and then paying one late fee after another? You can't blame any bank for your own financial stupidity. But, if you can manage to keep your accounts in good standing and you simply need a no-hassle branch to service your needs. Then, this particular branch would be a good choice. There are so few tellers, so I usually end up waiting in line to use Eunice, because her skills are exceptional. But, all the tellers here deliver great service. But, remember one thing. It's the corporate office that sets the rules that each financial center must abide by. They are driven mostly by greed. So, if you are not happy with a bank, it's almost certain that the corporate office is the one to blame. Not the individuals in your local financial centers! I would give this particular financial center FIVE STARS if they were not associated with the complete losers in the corporate office in Charlotte.

Went into this branch. Safe to say, I'll never be back. There's a separate "Business Clients" line…read morewhere if you pay for a business account, you're supposed to have priority in a separate line. However I can tell you that they don't honor it at all. I was standing in this line and they let other people cut in front from the other line. And then it took so long that I could have stood in the regular line and people who came in after me got service before I got to the counter... And I was the first person in line. Stood for over 25 minutes. Not sure what the purpose of a "Business Clients" line is when they don't honor or appreciate their business clients at all. I WOULD ABSOLUTELY NOT BANK HERE IF YOU WANT TO BE VALUED OR EXPECT DECENT CUSTOMER SERVICE. Closed my account.

Very kind and I did not have to write on deposit slip anymore so that save my time…read more Also good parking.

I opened a checking account with American First not long ago and so far I'm very satisfied. Their…read morecustomer service is amazing and they make it easy to process transfers, wires, and set up accounts and loans. I want to give a shout out to the employees that have assisted me very well so far, Christina Camarillo and Blanca (I never got her last name). They made everything go smoothly and easy to navigate. I'd recommend this bank to anyone.

Just used the outside ATM. I enjoy the fact that I can use this ATM without any fees since I have…read moreSchoolsFirst FCU and their branches are pretty spread out and not always on the way or kind of far from me. The ATM worked great, easy to use, secure, many options for many different services and offered large bills. It was clean and quick. I recommend this ATM to anyone that has SchoolsFirst FCU or other FCUs to avoid those ridiculous fees from $3-$6.50 just to withdraw cash. You can also make deposits at this location. There is plenty of parking, handicap parking as well, easy to get to no matter which direction you are coming from.

I went to this bank for the first time to filled up the forms for my checks. One of the staff, Mrs…read more Hillary Morales greeted me with joy and supported me how to fill up the form from the company I work for. I really appreciate her help and very well explained about the process. I would like to offer an excellent customer service and she was the workers I was looking for as a professional bank teller. Because of this professional jobs and customer service, I was thinking about switching the bank to Citi National Bank instead of Citi Bank which poor customer service I am currently using it. Thank you Mrs. Morales and the staff for the Citi National Bank.

Fast, friendly and efficiency. The personal attention makes you feel like a valuable customer.read more

Needed to do some quick currency exchange and found all the employees willing to help me. I…read moredefinitely recommend this bank to any Yelpers out there. They will go the extra miles for you.

Terrible bank! They wouldn't cash the cashiers check they issued themselves because we were no…read morelonger a customer. We had to go thru the tedious process of having to reopen another checking acct and then got charged a $20 fee.

Long overdue, my name is Danny V. and I've been with US Bank for 15 years. Every time I walk into…read morethis branch, I am greeted with smiles and when I have 100 questions for VP Alisia Lozano she always takes the time to help and ease my mind. She really makes banking easy. FYi, people, it's the best time to open a Cd in the rates ask for Alisia she guided me perfectly!

I try and avoid going inside as much as I can. The atm seems to have less issues getting what I…read morewant done over the tellers inside. It always takes so long, and there always is an issue. The atm doesn't give me any problems like these tellers do. I don't know why they act so snobby. I try to avoid going inside at all costs, and I drive to the other side of town just to avoid these tellers. Hopefully they can humble themselves and care more about the client. Thinking about closing my account with us bank because it's a reoccurring issue with these tellers. They asked me what they could do to improve so I told them, and I guess they didn't like it. I think they shouldn't ask then.