Bank of America in Buena Park staff members are always friendly and  helpful…read more They handle appointments well. The process is organized and convenient, and they are good about following up with calls and emails when needed. I come to this location due to convenience but I continue to appreciate the quality of service as well.

I needed to have an itemized list of payments to a management company to prove payment. Rather than…read moreseeing a branch manager, I was taken to an office and given a phone so I could hold for customer service. After half an hour on hold, a lady tried to take the room for her use. Instead of cancelling auto-pay, customer service instructed me to contact the previous management company and ask them to stop taking my money. This was an hour I'll never get back.

This is an excellent review for the associate Daniel Wright, who was so diligent in processing my…read morerequest today on my tight schedule. Although we started late and had issues with the app allowing me to connect my account to Samsung Pay and Google Pay, Daniel tried his best to get things done fast so I could leave before my lunch break ended. Not only was he able to think on his feet and try several solutions simultaneously for me, he was quick on asking other associates for clarification so that he could deliver fast service. I did end up a few minutes late past my lunch break, but we were able to finish what I needed. His sincere attitude and competence is what really made this such a good review. I can see why others may not have reviewed this Chase location so well, but if they keep hiring and retaining staff like Daniel, it can help make up for circumstances outside of their control. Thanks Daniel!

Bizarre experience at Chase Bank on Beach and LaPalma, Buena Park. Has this happened to anyone?…read more I went to Chase Bank yesterday to cash a check drawn on their bank. Since I'm not a customer, I clearly asked and made sure they could cash it before I endorsed it. The teller, Jesus promised it wouldn't be an issue. After I signed it, the teller ran it through their machine. Suddenly, he looked at the asst branch manager and told me it was actually "over the limit for non-customers" and refused to cash it. Here is the sketchy part, when Jesus handed the check back to me, it had a bank stamp and what looks exactly like an account number printed on the back but they did not process or cash my check (see picture). Now I'm stuck with an endorsed, stamped "Cancel Endorsement " check that looks already processed. Has anyone dealt with this before? One of the managers Kevin tried to help and cash the check but he was called to the back and I never saw him again.

Well talk about the RED CARPET TREATMENT...the only thing they didn't do was "Crown Me" literally…read more LENO the Manager let me use an office phone for faster and better connection with the "Unclaimed Property Department"...Hector then spoke to the representative on the phone upon my request and then got me situated with An Nyuyen to wrap it for the win...Great team Conduct and the Customer Service goes over and beyond any expectations.

DO NOT COME TO THIS BRANCH…read more Terrible costumer service. Wasting our time for nothing. So unethical behavior. They should retake their ethical courses again to learn how to treat costumers. Very RUDE And intolerable. DO NOT COME TO THIS BRANCH

Went into this branch. Safe to say, I'll never be back. There's a separate "Business Clients" line…read morewhere if you pay for a business account, you're supposed to have priority in a separate line. However I can tell you that they don't honor it at all. I was standing in this line and they let other people cut in front from the other line. And then it took so long that I could have stood in the regular line and people who came in after me got service before I got to the counter... And I was the first person in line. Stood for over 25 minutes. Not sure what the purpose of a "Business Clients" line is when they don't honor or appreciate their business clients at all. I WOULD ABSOLUTELY NOT BANK HERE IF YOU WANT TO BE VALUED OR EXPECT DECENT CUSTOMER SERVICE. Closed my account.

Drive-thru atm available!!!…read more I love the convenience of having a drive thru atm at Bank of America! Who wants to park, get out of their car, and walk into the bank? No one lol That's too much work! Lol Also, there's a safety issue with going up to an atm and withdrawing money. So the drive thru helps to make it safer to withdraw money out. Especially for women. I feel a lot safer doing a drive up atm versus getting out to walk over to the atm. When you walk over, you have to keep a lookout for your surroundings and make sure no one is gonna mug you. It's a constant worry. So the drive thru is just safer and easier. It's a win win.

Close to home. ATM works 24hours with out any outages. Online baking is very accurate and updates…read moreeveryday transaction

Fast service. Usually no wait time. Always enough parking right in the front…read more This bank is off of Beach Blvd so it is really easier to find.

I opened a checking account with American First not long ago and so far I'm very satisfied. Their…read morecustomer service is amazing and they make it easy to process transfers, wires, and set up accounts and loans. I want to give a shout out to the employees that have assisted me very well so far, Christina Camarillo and Blanca (I never got her last name). They made everything go smoothly and easy to navigate. I'd recommend this bank to anyone.

Just used the outside ATM. I enjoy the fact that I can use this ATM without any fees since I have…read moreSchoolsFirst FCU and their branches are pretty spread out and not always on the way or kind of far from me. The ATM worked great, easy to use, secure, many options for many different services and offered large bills. It was clean and quick. I recommend this ATM to anyone that has SchoolsFirst FCU or other FCUs to avoid those ridiculous fees from $3-$6.50 just to withdraw cash. You can also make deposits at this location. There is plenty of parking, handicap parking as well, easy to get to no matter which direction you are coming from.

Fast, friendly and efficiency. The personal attention makes you feel like a valuable customer.read more

I have been going to this bank for decades. I always receive superior customer service. The workers…read moreseem like family unit, always helping each other. They're always very friendly and professional. Every time I have a problem is resolved quickly. I recommend this bank highly.

Terrible bank! They wouldn't cash the cashiers check they issued themselves because we were no…read morelonger a customer. We had to go thru the tedious process of having to reopen another checking acct and then got charged a $20 fee.

여기에 $300 첵크를 현찰로 바꾸러 갔는데…read more 엄청 사람 귀찮게 이것 저것 욕구가 많아서 첵크 다시 달라고해서 가져왔어요. 여러분 ... 한국 사람이 한인 은행 이용하는거 좋지만 왜? 운전 면허.Full 소셜 넘버.주소.전화 번호를 다 달라해서 줬어요. "왜 요구하는지 안내 글도 없이 일하니까 은행 매니져가 손님 배려 없이 무능력하다고 생각합니다." 똥파리 같은것도 보여서 종이 찢어서 내쫒았어요. 집에서 은행까지 왕복 50분..두번 왕복 경험자. 폴 신 714 469 3232

I try and avoid going inside as much as I can. The atm seems to have less issues getting what I…read morewant done over the tellers inside. It always takes so long, and there always is an issue. The atm doesn't give me any problems like these tellers do. I don't know why they act so snobby. I try to avoid going inside at all costs, and I drive to the other side of town just to avoid these tellers. Hopefully they can humble themselves and care more about the client. Thinking about closing my account with us bank because it's a reoccurring issue with these tellers. They asked me what they could do to improve so I told them, and I guess they didn't like it. I think they shouldn't ask then.

Nancy B. was very helpful and kind! Everything went smoothly with my visit and any time I'm around…read morethe area, I will be visiting this branch again! Thanks so much.