I've been banking with Citibank for 24 years and I've had more good experiences than bad. I don't usually go inside the bank branch here but I use the ATM for transactions. I've never had an issue with the ATM. The only downfall to this location is it's not in the safest area so I don't visit it in the evening or wee hours of the morning. The few times I've gone inside, they've always been pleasant and helpful. read more

Citibank - Outside - Banks & Credit Unions Near Me - Colton, California

Horrible online customer service. I had a fraud alert and contacted them on a Friday afternoon. The agent said they'd need to cancel my card and freeze my online access. I told her no, that I'd lock my card and unlock as needed till I could get to the bank on Monday. After I got off the phone, I went to lock my card through the app and she disabled my access anyway. I had to get off work to make it to the branch before they closed and withdrew cash. Called back the customer service to order my new card because the branch doesn't do it, nor give temporary cards. Over another hour completing this task. Finally, card ordered and I received it Monday. I activated the new card and called customer service to reinstate my online access. Later that afternoon, I went to the grocery store only for my card to decline. I step to the side, and once again call customer service. The first agent I get, I state my issue and he tells me I can't use this card because it has a fraud alert. I begin explaining to him that was the previous card and I just received this card today. He interrupts me and tells me to quit talking and to listen to him. I could not believe how rude and disrespectful he was. I told him I wanted to speak to a supervisor and he literally told me no and that I had to speak with him. At this point, I'm humiliated because I'm arguing with the man in the store. Ultimately, he puts me on hold for almost an hour and when someone answers, they hang up. I call back, speak to customer service, then the fraud department, then disconnected. This process goes on for 3 hours. Finally, someone from the fraud department says my card is not good and they will order me a new one. I'm freaked out at this point because it's Monday and I leave for vacation on Friday and need my card at minimum for my hotel. Wednesday is promised for the card to arrive. She did the 1-2 delivery and verified all my info etc. fast forward to Wednesday and my card still hasn't arrived. I call customer service and my card was NEVER ordered. Now I screwed. I pulled out cash and had my daughter put it in her bank account and used her card for our trip. I come back Tuesday and the new card arrived. I activate it and get my online access reinstated AGAIN. Go to get a coffee and lone behold my card DECLINES. At this point I just feel so defeated. I call customer service and after going through all the details, they sent me the same exact card. Same card number, expiration date and security code as the previous card that wasn't working. She said it's a 1 in a million chance that that happened and she doesn't know how it even happened. So, this card gets canceled and a new one gets ordered. This is almost 3 weeks of not having a card or access to my account. This shipping came the next morning and I was so happy. Open it up, and Lord Jesus... they send me the same exact card AGAIN! I'm in disbelief at this point. I have my online access after activating this card, even though the card is no good. So instead of ordering my card through an agent, I order on the app. I get the card a couple days later and go on the app to activate and I have a charge from Miami with the card number thst I just received. 19 years of banking with them and I am DONE. I currently have my card locked so no more fraudulent charges occur. DO NOT USE THIS BANK read more

Male wont make a simple call to test if there is still money in my check - lost on $50 - never go to the dude .

Hello People My name is Rebecca, I recently had left a one star review, however since then Citi bank , Colton, has remedied the situation and I am pleased to express there are no other issues. Thank you Citi bank staff for helping my friend resolve his issue. My opinion has changed since my recent review. I deleted my previous review. Everyone have a awesome day. Rebecca Quirin read more

Always just 1 teller helping and the other staff never have a sense of urgency to assist when the line is full. Always a 15-30 minute wait before reaching a teller. read more

Stir clear from this bank they will hold your money and put false claims to block your account. If you want your money to be held and no access then you are welcome to open an account here. This place is a joke can't believe they are still in business. The lady associate there has no idea what she is talking about. Making assumptions and blocking people account is ridiculous. I will file small claims with this bank. She deserves to get fired for acting stupid once all this is set and done. read more

Just went to this location today. It was really QUIET. Maybe even too quiet. There were only 3 people that I saw in the whole branch. Hate to be the bearer of bad news, but the branch will actually be closing and merging with the one in the Lake Success shopping center. Last day is 6/29/12. I was told folks already closed out their safe deposit boxes too. Probably not enough foot traffic. read more

Don't come here or get an account here, there computers are too slow and their system can't verify their own checks hahahha per cashier clerk... I been sitting here for 10 min and they already turned down 3 other people and the so called manager can't help neither hahahahah. read more

It is me or do these banks make up policies and rules as they go Along. I'm told something verbally, that doesn't add up because I've done this exact same business before with the same bank; "can you please show me this policy in writing or direct me where i can find it?" The response from management, "No i can't disclose that information with you". I'm sorry that doesn't make since! You tell me i can't handle certain business due to your policy; please show me where i can find said policy in writing... i don't mind handling this business elsewhere however i don't like to be bullied or told some BS just to get me to leave or open an account. read more

Horrible service!!!! Brought my four kids in after Christmas to open kids account only to be told it would cost monthly and they needed $1500!! Called citi and they said this is not true since I have an account it will be waived. He didn't even try to help me! read more

I must have gone in on a good day. All these bad reviews i didn't even want to bother. But the line went by quickly and the teller was extremely polite and friendly. She helped me quickly, their stupid customer service couldn't do anything for me. Glad i went in and took the chance. read more

Its really challenging running a small business in California. When we started two decades ago we were lucky to have a small bank that knew us on a first name basis and understood hard work. Banks come and go but the nuts and bolts of a business and finance are the hard working people we interact with daily. Ted manager at our Chino Hills Branch recommended we speak with Ana at the Colton La Cadena branch. With ongoing challenges the Citibank Team manages to weave us through the modern banking gauntlet. We purchased our Corporate headquarters with a SBA Loan with Citibank's help. Refinanced the family homestead and now Ana is doing a loan for another place. I would highly recommend you consider Citibank Chino Hills and Colton for personal and business banking. read more

There is a secret Citibank location right in the middle of the Lake Success Quadrangle. Did you know that? Ha! If it wasn't for representatives coming to our workplace attempting to recruit us, I wouldn't have known. Now, I can just walk over to Citibank on my lunch hour for my banking needs. Located between Nevada, Dakota, and Ohio drive, it is not obvious that a Citibank is located in the building other than Citibank flags around the building. Since I always go in through the south entrance, I make a right into a long hallway and Citibank is at the end. There are two ATMs, one on the outside and the other on the inside. I like this branch because I rarely ever have to wait on line (since this IS a semi-secret location.) The teller there is one of the sweetest employees I've ever met, speaking with a soft voice. There are no usual bullet-proof windows separating us, making this place feel more friendly and approachable. I'm not even sure if that's a good or bad thing. It's got all the normal banking hours the other branches have minus the customer traffic. It's heavenly. I like this branch and it's my lil' secret. PROS: secret location - no waiting time, friendly atmosphere CONS: I think only the people who work at the Lake Success Quadrangle would benefit form this secret the most. read more

I love this bank. Everyone is so friendly especially Tina! I've had an account here for about 15 years and never an issue. My parents bank here. My Grandma banks here. Definitely a bank I always recommend. read more

Citibank has been closing branches all over slowly, I moved twice but finally closed my account after the Highland br. closed. I don't get it, they gave short hours and less branches so why do they stay in business?? Not for serving customers， go to Chase they have better hours and more branches. read more

Bad service!!!! Luis is the only one who helps people. I waited for over an hour. There was only 1 person ahead of me. Bad bad bad service!! DO NOT come here!!! Highland and Rancho branches closed, and looks like other citibank branches have bad reviews as well. read more

I have been a client of Citibank for over 25 years and had the biggest disappointment in the Colton Branch. My son who is mentally and physically disabled recently moved to Colton has an account also with Citibank. He went to cash a $60 check he receives monthly and although he is on an account he was fdenied by the branch manager Mr Ayalya because I am my sons payee and only I can cash his checks. It didn't matter that he has been cashing them these last few months there and for years at the Redlands branch. My son had appropriate ID to cash the check. It was the meanest and callousness of this manager that made this call. I have to say I am totally shocked that he can't cash a check since his account is with Citibank. I can't imagine what the homeless do or anyone that needs a check cashed. If I could fire this manager I would so I will have to settle for closing his account and going elsewhere where then are more accommodating to the mentally disabled. Mr. Ayalya took this one small pleasure my son got from cashing a check and feeling independent and turned it into an ugly mess. Goodby Citibank. read more