So after hours ATM run. This branch has 2 ATMS 1 outside & 1in the vestibule. The vestibule is not open 24hrs. The outside ATM has sun damage to the screen and could be difficult. $5 & $20 available. No drive up. The branch its self is newer and sits in a Stater Brothers market center . read more

Chase Bank - ATMS & entry - Banks & Credit Unions Near Me - Colton, California

I used to like coming to this location but don't go as much anymore. The parking lot is small and awkward. There has been a decline with the cleanliness of the outside atm, so now I only use the inside atms near where the tellers are located. There are certain times of the day where there is a line for the tellers but have noticed there is sufficient coverage. I usually am greeted by staff when I walk in, the security guy always seems to be on his phone when outside. read more

I was robbed of my money by the ATM. These ATMS don't work at all! I went to deposit cash but it said they were having trouble and kept my money but didn't put it into my account! Thieves! read more

So much wait. Just horrible customer service. 4 people sitting on desks. 1 busy others doing apparently nothing. 25 minute waiting without any sort of greeting or attention like hey we will be right with you. I usually don't come in to the bank to do any sort of transactions. Because you could do so much online nowadays. But the time I come in, I remember why. In an age where bankers are at risk of loosing their jobs for digital and online banking, you would think they would try their best or at least a little on a personal experience. read more

Only one for miles! There is only ever one ATM available during "closed hours" this place is always packed! Just drive the extra distance, it might save you time! read more

Why are there TWO clerks/Cashiers on a Friday at 3:30PM?!?!? There are 20 guest in line literally. Who is management?!

Can see why they have a very bad rating. They close early to make sure are on time to leave. Their machines are often down. The staff are too busy socializing or on their cell phones, to actually do their jobs. Am glad I get charged a fee monthly to support their social lives. Also probably why the police spend extra time here. Easy mark for rovers. Don't come here after dark or near closing. read more

location is atm only! not bank location! only atm, so maps really should be updated as a atm only!

Been banking with chase for years . They've always had my back . ISAAC at the Colton location is great. Very patient with all the things I had going on. Thank you chase read more

Do yourself a favor and get a credit union. They are free, as long as you are a resident. They are also much more helpful. Chase is useless. I called to get help with my issue, no service the call center. Go into the branch, and they tried pushing me to the call center. I had to fight to see a banker. Anyway, go credit union. read more

This chase has been great to me. One person I really want to give great gratitude to is Heather Tate. She has been amazing! She is one of the best costumer service representatives I have ever met in any field of service. She's very knowledgeable, kind and professional. There are usually only two tellers so it does get long to wait. One the the employees told me that they are going to stop having tellers all together and just have a bunch of atms. If you need additional service that the atm can not provide you will need to sign in and wait to be called. I remember her saying construction for that begins sometime after September but this year. This bank needs a drive through. Sheesh sometime you just NEED to go to the atm at 1am and its a little scary BUT!! they do have where you can swipe your card and enter the building after hours. This chase is a smaller chase but nonetheless effective read more

Chase Bank - The best. - Banks & Credit Unions Near Me - Colton, California

Worst bank ever, they don't care about customer service anymore, waited an hour to be able to add someone in my account, and i went up to them to ask how much longer and she basically said it was going to be more wait, the first estimated wait time was 20 mins and it's been more than an hour read more

Save ur time and don't go to this bank .I went into this bank thinking i was going to get a credit card but instead of helping he rushed us and was extremely rude to me and my parents and not letting us speak .I will never come back (pretty sure the bankers name was Juan , dark haired man that speaks both Spanish and english ) read more

If I could give I less than 1 star I would just to get a temporary debit card I was their for 1hour ... With 2 workers in the cubical , and what 2 coustmers at the window! . Workers were just on the computer very un-professional , sadly it's a cheap bank! Don't waste your time or gas read more

Yelped the closest chase bank and read the reviews and figured so if you want to breathe you accept the air you get. So I went and of course it's the new setup chase has, close 4 window bays and put two machine atm's in the middle. Terrible the way they treat their customers, definitely thinking its time to go. read more

I've banked with Chase for years now and like other branches, this one has friendly, efficient staff! They do not allow the lines to get long. My only wish if for someone to please remove those "foam/cloths" on the door handles because they look and feel dirtier. Just make sure its wiped and disinfected several times a day or have wipes for clients to clean their hands after. read more

Staff is friendly enough, though it does tend to feel like we are bothering them. Also, I went in to get a refinance on my car loan and it took forever to figure out, the line they would have me call to provide information had long waits and people who had no idea what they were doing. By the time they processed everything, I was told I'd have to start over because the initial offer was no longer valid. I told them forget it because it seemed like they didn't want my business and they didn't offer any resolution, they just said okay and that was it. I was disappointed to say the least. read more

The atms are nice. You have to use your debit card to open the doors if you plan to use it after hours.

8 people in line and only one god damn teller! Really pisses me off. They need more help. It's barely 12. If it were a later time or a Friday, then that would be understandable. No reason for there to be this long line on a Tuesday! read more

Every single time here with out a doubt there is always a long wait. There are only two tellers here. I usually go outside to avoid going inside this bank because the service isn't good. Also there air condition is almost never up it is always hot in here. Unlike the other chase banks there isn't any water but there is coffee. I try my best to go to the chase in Loma Linda or redlands because I don't have problems there. read more

Poor customer service. Teller didn't speak to me once and was she was busy talking to her coworker about personal information. I called back and spoke to Maria who didn't even acknowledge my concerns. I'm not even a chase baker and only came to pay my rent however I wouldn't come back to this location or recommend Chase to anyone I know. read more

Customer service or lack of is a joke. Don't waste your time at the Colton Branch. Their knuckle heads in suit and skirts, truly clueless individuals who severely lack customer service skills. It was my third visit for the same issue with three different reps. So clearly it's a management issue. If you must deal with Chase Bank it's worth the drive to the Loma Linda Branch. I went there right after I left the Colton branch the third time and I had my issue resolved with 10 minutes after signing in. read more

Terrible service!! They have 2/3 people greeting but why not put them as a teller? Every time I come in there's a line and only 1 teller working. A simple transaction will literally take 20+ min with the lines.. My wife and I use to use the Stater Bros branch but they closed for a reason I don't know? That branch always had at least 2/3 tellers open and it was a small grocery store branch, which I don't know why this "bigger branch" only has 1 teller all the time!! Not only that they don't have a business line so that's very inconvenient for us as well.. Chase district manager needs to revaluate his decision on make this location more convenient or I'm taking my accounts somewhere else!! read more

I don't think I necessarily have a problem with the employees here, but I definitely have a problem with those in management making decision for this branch. When you walk in, there is often only one teller, and a large line. Today, I went in with a line, and there was three people in line. One of tellers closed while there were three people in line, and the lady closed it. She then came out from the teller area and asked if there was anything she could do for me. I understand they installed new A.T.M. machines where you can withdraw smaller denominations from your account. But for goodness sakes, if there is a line, at least keep more than one teller available. I saw some people sitting at their desk while their was one teller. Chase used to be really good because they were so effective. read more

So normally going to the bank is an action I attempt to avoid at all costs, but my wife and I needed to open another checking account so we went. I wanted to mention that David Martinez was the gentlemen who happened to help us and I feel very fortunate. He answered all of our questions coherently and his customer service was impeccable. This is probably the only time I could remotely consider a trip to the bank enjoyable so I figured a shout out was deserved. read more

The worst customer service. The greeter was nice, but the Personal Banker, Larissa Recendez, TERRIBLE. She was so rude and literally a waste of my time. She just kept repeating policies and what's "not her fault". You could've sworn I was an inconvenience to her day, when I was only there to get an issue resolved for the very thing that she's suppose to be trained in. She kept looking up to the ceiling and blowing as if she had something better to do. After awhile of hearing the same repetitiveness coming from her mouth I decided to leave. Thankfully I got my issue resolved through a representative over the phone, and which is the only reason I did not close my account! All in all, stay away from this branch, and possibly think of banking with Wells Fargo instead (they at least know how to treat their customers). read more