Recently, we had situation to rebook the ticket on the day of travel, the agency members are very bad in responding to the queries. No one understand the situation of the client and trying to help, each person in the shift will say - we are working on it sir, give us sometime and get back to you then the next shift person will start from the beginning, we need to explain from the beginning and he/she will say the same answer - we will get back to you. The most disappointing things to hear from them - 1. you need to contact airline helpdesk from airport 2. the airline Helpdesk is not available. This answer came from shift lead. I need to conference him and airline helpdesk to speak. Probably, I would have made 20 calls and 25+ emails, spent 10 hrs.. times to get the ticket rebooked. Despite we told them ready to pay for additional charges which we did finally almost 85% of original ticket price for the family, they took 2 days time to rebook after the trip got cancelled. that too not for the actual destination which we want to go. I need to book domestic flight to go to final destination because of the situation. This is worst part of starting summer vacation after months of planning and getting the plan ruined like this. Even if we need to pay couple hundreds more thru airlines booking, popular booking sites, we will have peace of mind when we need to change plan. STAY AWAY from this company. read more

False advertisers, When you search for an itinerary the site shows a price and when you try to book the itinerary after completing the card details when you click "Book" you will get an error message saying unable to book and to call them directly. When you call them directly they ll say their site has issues and they will book it with them and the price for that itinerary has changed and is higher now and they ll ask you to "Zelle" the new amount. If you say you dont want to "Zelle" it but pay using a credit card they will give a significantly higher amount. So they just want you to transfer money directly that too a different higher amount than what you see on the website, you cannot use a credit card and expect a reasonable price for the same purchase. If you Zelle it then your money is gone with a credit card you can dispute a transaction if there are issues. So basically the site is a non functional front to hustle you into calling and paying more money than what you thought you will get and that too direct money transfer not a credit card transaction. read more

Hello All, Pls avoid Citiair in your life. If you start dealing with them you will have only nightmares. Right from issuing that ticket, to make changes/ cancellations everything is problematic. when you purchase a ticket with Travel agency you are stuck with them. For any changes, this company will charge $250 on top of airline fee. And for any cancellations, this company will charge $250 on top of airline fee and also force you to may $110 additional fee upfront through zellle before initiating the refund requet,, And there is no guarantee that you will receive refund. This company makes huge money only by cheating travellers. Your never know your life..it can change any time and if you are in a emergency to cancel or modify dates, and if you already have a ticket issued by this Citiair then they will start exploiting you. It is almost 100% sure that your entire money is gone. so guyss..pls ..pls...avoid dealing with this company at any cost.. Even if you pay more money ,,get the tickets directly from Arilnes to have a safe and trouble-free travel read more

It is a shady business to lure customers for booking tickets. They show lower prices on their website. They show that you can book the tickets using your credit cards but it won't go thru. When I called them they said we can't book the tickets by online by credit cards. They also told me that the prices shown online are by using Zelle discount but it was not at all mentioned in the website. They are cheating the customers and also the govt by tax evasion. Beware!!! read more

I used Citiair travel first time and it was a nightmare. It was Xmas time and I had to fly on 22 Dec. Tickets were expensive. Agent-Prince DeSilva messed up my tickets and asked $200/tickets to change. He mix n matched the airlines. He called to say-1 check in while flying to India and 2 check in flying back to US. Later calls to say it will be 1 check in both ways. The agent does not answer and on requesting the supervisor, I was told once available, they will call. No calls received. I would not advice anyone to use Citiair Travels. While calling to confirm my seats for the return journey to US, I am told I am authorized 2 check ins!! I had 2 confirmed meals but Indigo did not provide me food on an international flight!!! It was Indigo flight from IGI to Doha before connecting to US. I have reported the issue to Indigo & Qatar as well. Again I was told-they will look into it . read more

Cruel, Greedy, No Humanity, Awful Customer Service. I could not travel because of Surgery. I requested Number of Times to Change the Dates. No Response. read more

Big fraud company. I got cheated by Ashwini and Prabha. Then gave wrong information and cheated with me for $220.00. Try to cancel your reservation and you will see how they treat you. Big liars. read more

I would give zero stars if there is an...Be careful. I would give zero stars if there is an option. They booked a round trip air india ticket, took credit card details and charged me twice. When I raised this- they refunded extra payment and messed up ticket. So I ended up paying for round trip, and after my one way travel was done I tried to reach out airlines for re-scheduling. Thats when I knew my ticket is suspended and I need to book another ticket for my return. When emailed to follow up- apparently there was no response. So they suck your money and you dont even get to travel. Be aware of this fraud travel agency and never book with them read more

Its sad that there is no option to mark their rating in negative. All the agency got is a bunch of scumbags. How could a travel agency doesn't know about visa requirement if the transit involves change of airport? And very bad follow up &response from their team while trying to resolve the issue. Keen in getting dozens of signatures just to make sure the customers doesn't file dispute. Ilango, Veera, Paul, Prabha(arrogant), Yesuraj, Anand - please learn some customer service etiquettes. read more

My recommendation is not to engage Citiair(Shitty air) for your travel. While booking the ticket, I had agreed upon a price, but the agent had failed to block the booking and I had to pay $300 per ticket for 4 tickets. Since it was peak time, I had to get the tickets and was of urgent nature. Another mistake the agent made that I realized later while rescheduling the same ticket from Qatar was that they had issues adult tickets for my kids which also bumped up the price. The worst part is cancellation. trust me you will never get the money back if a ticket is cancelled. I have been running around for 3 months but they are refusing it even though Qatar has given them the voucher for $1300 for one of the ticket that was cancelled. Qatar even emailed me the copy of the Voucher, but "Shiity"air simply refuses to refund me the money. I talked to one Paul who agreed to pay after I conferenced him with Qatar but after a few days he says he cannot (read as will not) refund the money. PLEASE STAY AWAY FROM THESE FRAUDSTERS. read more

Never ever book through this citiair. They will not call you back for changing or canceling flights. Since you book with them any change needs to be done by them. When i call twice they told be someone is checking my fair and will call me They never call. Please stay away from this. It is better you buy directly and not have to go throw this. I booked changeable flights but Now i am not able to do anything b'coz it has to be done by citizir travel and no one is responding to me. I have spend $3400 for my trip for urgent travel to attend mother in law funeral and they people now not responding for changing flights. Very poor service. read more

AVOID CITIAIRV TRAVEL..Worst Customer service. I have been a long term customer and booked close to 10 trips.But this time while I was trying to do a ticket date change, I was following for almost 30-45 days. Till now issue is not dolved. Per Lufthansa policy,this return ticket need to be booked before Jan-31-21 else it will be cancelled. Since Dec-05-21,I was following withe Citiair agents with emails and multiple phone calls.Today it's Jan-27 and just 1 more weekday left to book the ticket. I am having sleepless night here and staying awake waiting for their call. UNBELIEVABLE....WORST NIGHTMARE..AVOID CITIAIR TRAVEL read more

#1 It's the worst site to book your flight. The prices are cheap but customer service is bad. I had to reschedule my tickets and wanted to know the procedure. They told the procedure and hung up. Then when I finalized the dates, I have been calling since last 10 days and no one picks my call or responds to my email. And if I am unable To change my reservation in coming 3 days I lose $900, way too much for a graduate student to lose for me fault of her own. read more

Worst travel agent. Stay away from this agent. when i wanted cancel my air india ticket booked with citiair . They played drama for charging like air india is charging but when i called air india they did not. read more

Never ever book through this company, if you disconnect after your first ring, they will call you back immediately when you want to book tickets. But they never help you when need or find reasons (like you need to talk to someone else) to avoid your calls. The change fee are much more expensive than going through the airlines. Worst experience ever and will not recommend to my enemies too. read more

Beware!Its not advise, its warning Beware! Think 1000 times before making any booking with this agency. It used to be good but now, its literally NIGHTMARE. I like to share my personal and very horrible experience. I had booked 3 return tickets to India on 20-April for 15-June travel from Emirates airline. I made a call to airline 13-June (2 days before to fly) to reserve my seats. And, I was shocked when I understood that my departure tickets are cancelled on 22-April itself. I was on call with Airline for whole night to find out the reason of cancellation and as Airline explained, It was clear fault of CITIAIR as required information for booking was not shared with airline by Citiair on time. One of the junior agent of citiair accepted it, too as he forgot, he should not accept it. I reached out to CITIAIR to resolve this issue ASAP but they stopped picking my call after making this blunder. I spent 2 whole sleepless night before travel because of this unprofessional people. Agents are very rude, specially Prabha. I wish, I would give them negative rating. read more

This was an extremely harrowing and unpleasant Experience because of these guys. I booked a ticket long back in earlier October and they did not inform about the Canadian transit visa requirement for transiting through Toronto for temporary USA visa holders and Indian residents. As a travel agent they should have been well informed and aware of all these rules and should have made me aware.. Air Canada did not let me check in and they booked me in another flight with more than the original expense I incurred for the first aircanada-United round trip ticket(1125$) and the new ticket costed me 1295$. They did not refund a single penny... Because of them only I had to go through all those troubles and harassment. Beware of this ultra fraud scam super cheat travel agent called citi air travel... read more

Worst travel agent. Stay away from them. You will never get a response after you pay with credit card. Very bad experience. Exorbitant penalties and processing fees read more

Be aware while using this company, as they write a line in your approval email saying this ticket is not refundable. But the meaning of this is, even if you contact them for any change they will charge you $300 which is your hard earned money they are trying to earn for free. I would just you use them just for quotes, and then book your tickets directly with Airline company by calling them. Give the quote reference on flights and fare, they will match is 100% also once you book through them there will be no hidden charges like Citiair does. I believe this has happened with many other who booked with Citiair before. Like this review if you had a bad expedience with Citiair. -SK read more

Worst Experience EVER!!! This company used to be helpful a few years ago but now it just sucks. It is a constant game of she said she said and just awful service. Just book your ticket yourself online, its so much easier to book than dealing with unprofessional and incompetent people. After hours spent on the phone to make sure they book me in the correct class they screwed me over and put me in a class that earns no mileage...making me lose over 14000 miles toward my airline status. Just avoid at all costs! read more

Book through the call they cheat you by showing lowest online price to attract customer and later they will ask you to pay the balance by holding your ticket booking, if you wish to get your money back then you have to pay service charge for your refund. read more

CitiAir is the worst website for booking air tickets to India. They show a price as online special but there are strings attached. I was asked to select the age of child and when I select my daughter's age as 2 they were showing the infant(in lap) price for my daughter. Checking with the Customer service person is of no use. CitiAir is out my list of websites to checking/booking flight tickets read more

Poor customer service, they won't respond your call once you book the ticket. They are not willing to help to reschedule ticket . They asked me to talk to the airlines directly. Think twice before book the ticket with CitiAir!! read more

Citiair Travel,Travel agency in the Westmere, New York I'm greatly satisfied and happy with Citiair travel - https://www.citiairtravel.com. The staff is so polite and hardworking people you find forever (Specially Krishna). Always beat the price and try to get the as low as they can. Honestly, they provide the fare rate as well they stick with the price they speak with you. No hidden fees or any extra charges (Not even single penny). I flew almost 4 times with such a great experience. They always make sure for a meal, baggages, passenger information etc..I must recommend to all my friends and family for buying tickets from Citiair travel. Simply their motto is, Price is what you pay. Value is what you get. read more

Worst customer service. As long as you don't have any problems with your travel it will look you are getting a better deal. But if you need any help from them regarding change of travel date or processing a refund, forget it. read more

They are cheat in this business with full of lies. They will say beat the price and give cashback but they won't beat price and they delay booking so price go up. They come back with lies saying we will offer better service so no change in fees but will give cash back without beating price. They won't give cash back also. I have all proof they are cheat in this business. Once payment is debited they won't answer calls suddenly your person who calling every 5 mins will be busy some other person will answer read more

I had a really good customer service with citiair. the prices were very cheap and their customer service called me with many options and helped me book the tickets. overall very good experience. read more

CITIAIR is FRAUD(Beware my friends) and earning money from Penalties(Worst company I have ever seen)- -No (very bad) customer interaction, Dump people hired. Stupid people in dealing - Charge a lot of money from customer in terms of penalties and fare as compared to other Airlines - Customer services argue with customer and say "Do whatever you want to do" (Is it threatening) - They have their own weird terms and policies -Never help you in Booking Meals and Special services - If you call them for any change or if you are stuck somewhere in between the emergency landing, they will never help you. Keep on transferring your call from one to another. At the end they tell you to pay penalties or hang up the call. -They charge you penalties which is not in their Terms and Policies. T & C's are not clear. -Other hidden costs are added in Fares which customer will know at the end - Customer service don't know what they are talking Wanted to cancel my reservation from Seattle to India. They charged extra penalties which is not in their policies. When I call Customer service, they started arguing with us and asked us to pay penalty fee. In actual case, fee should be deduct from Ticket fare and remaining money refunded to you. But in this case we have to pay by our own pocket. read more

CITIAIR is the WORST TRAVEL COMPANY EVER..We had total trouble at Minneapolis airport, Amsterdam airport they make us pay at the Delhi airport because they are not seeing the electronic ticket for my son and At Delhi airport they make us wait for 5 hours and charged me to let my son travel with the grand parents ,These is totally unacceptable . I reach out to company couple of times they are not even responding putting me on hold for long time and asking to call again read more

worst customer service ever. Please stay away from this company. I made a reservation a thru this travel agency and one of my connecting flights was cancelled. I called the airlines and i was informed that any changes need to be made by travel agent as the initial reservation made by the agent. My problem started there and lasted for almost 10 days and I had to call them everyday. Finally I had to escalate to the next level and then sort out my problem. Please stay away from this travel agent. read more

Be careful. They will try to make money out of everything on reservation as well as cancellation and they will try to rip you off everything They will not say anything when they book the tickets read more

Fraud company. They show low fare and take all your credit card details in an insecure form and then sleep on your reservation. Later they will just say that the fair has changed. By that time you will not have any other option. I recommend, staying away from this. read more

Very very bad customer service. I have never seen travel agent who is really bad in processing refund for my ticket cancellation.I have booked a emirates flight for three passengers via Citiair Travel. Due to urgency, i had to cancel 2 tickets. They have asked me to pay in advance $600 cancellation fees to refund full fare on 2 tickets. They ended up charged me $600 on Citiair name and emirates deducted $400 and refunded rest of the amount, which means i got totally charged $1000 for 2 tickets. I was asking why emites did not refund fully and these guys have no answer. I tried to call them to resolve the issue between us but now they are either blocking my number or putting me on hold and never retured with response. I really have hard time dealing with these folks. read more

STAY AWAY OR LOSE YOUR MONEY. Worst Customer care you can experience. I had my ticket on hold with them as I was not able to travel and they promised me that I can rebook or cancel anytime in 1 year with a penalty of cancellation fee and they confirmed it in mail. Now when I called to cancel, they are saying no cancellation allowed after departure and no refund. This is outright cheating. The customer care cant even speak proper english and keep saying some new rules which never heard before. I am very angrry by their behaviour. They give false information and they dont stand by what they said. if you book a ticket with them you are in high risk of losing that money unless you travel. Dont get lost in their cheap trick of low prices, they have very high cancellation and change fees. AVOID THEM. Sorry I couldnt give 0 star rating read more

Bought tickets for 10 people to India. Contacted customer service week later to add a wheel chair and it was nightmare. Service sucked just like you would expect from any Indian business. I told service person I want to add wheel chair, she keep asking me what is the new date of travel I want. Very unprofessional people, you could hear other people in background just having chats loudly rather than working. Price was the cheapest I could find. Will post other reviews once traveling is done. read more

Last place on the earth to do your travel booking. They just show very lucrative offers and give you offer ID to call there customer care, but whenever you call, they will not able to book the flights in given rate.. Not trust worthy read more