I was looking for a phone cover for my iPhone. Pam who waited on me was so courteous and helpful…read morewhen I asked if this was the right cover for my iPhone. She checked it out and said no and took me back to find the right one . Although they didn't have the cover I wanted I felt so blessed that Pam was so courteous and took special time to help me out! This store was at the Lancaster, Ohio TJMaxx

I love, LOVE TJ Maxx... I just can't say that this is my favorite, or even an enjoyable, location…read more The shoe selection is very, very small. This last visit, I saw 3 people messing around, and rolling around on the racks... I just thought is was some annoying teenagers with nothing to do... then I realized at least one, if not all, we employees! Are you serious?! I defintely will think twice about returning.

I stopped into American Eagle Outfitters looking at the winter clearance racks to see if there was…read moreanything there that I just couldn't live without. I found a couple nice items but even though they were marked down, they were still a little high and of course just my luck the ones I truly loved was too small... This store was clean, not cluttered or crammed pack with merchandise but I deemed it just okay because I saw three employees and all three of them didn't acknowledge me..not even a Hello. For me I take away for the customer service, that is a big no no for me. I would still recommend shopping here but I just wouldn't go to the mall just for this particular American Eagle Outfitters

Store clean and well laid out, the flow of the store is nice and the employees are very helpful…read more They strike up conversation with you which is nice and makes it a laid back atmosphere. the only downside is the prices are a little high... even with sales.

Any and all presents I buy i buy here. Great items no hassle returns Free wrapping they ship…read more Love them

Since late Feb., we have worked with three sales professionals in mens's suits all of which have…read moreprovided us exceptional service. Sarah dove in when we were in a jam needing a new black suit for my husband for an upcoming wedding. John went in right after her to help us out with an exchange and an order for two items from two different stores. Today and I'm horribly embarrassed I didn't get our third sales professional's name, I walked in seeking the items that would have been delivered yesterday to find them at the store and we were able to right size everything my husband needed for a wedding next weekend. Von Maur is exceptional. Three different sales touch points all with exceptional service and optimal consistent experiences. That RARELY happens, if ever. Today, upon our repurchase, our sales professional said he was going to process us and ensure John got the credit. Integrity at its finest. I love the store experience. I love the pianist team they have - seen two now since I seem to be going there more often. :) I'm so relieved we got my husband hooked up. I'm impressed with the store, the staff, the overall experience. Bigger fan than I was in February and too many years way to late as I never tried Von Maur out until now. THANK YOU ALL!

am writing to share feedback regarding a recent return experience at the Marshall's New Albany,…read moreOhio location, which was far more difficult and unpleasant than it needed to be due to the behavior of a cashier. I was returning two sweaters purchased online--one size large and one size medium. The large did not fit, and the medium was damaged (a button was missing). Both items were brand new, still had the original brand tags attached, and I had the receipt available electronically on my phone. Initially, I did not have my phone with me inside the store. Although the cashier was able to locate my receipt in the system, she stated she needed to see the receipt on my phone because it contained "pictures." I understood this requirement since the items were purchased online and did not have Marshall's tags. However, I was then incorrectly told that without the original plastic bags the sweaters shipped in, the items could not be returned. This was confusing and frustrating, especially since I had proof of purchase and the items were new with tags. When I asked what I was supposed to do, the cashier responded, "Honestly, I don't know what to tell you," which came across as dismissive and unhelpful. I ultimately went back to my car to retrieve my phone, after being told I would need to get back in line. After returning to the line, I unfortunately ended up with the same cashier, Kayla. I provided my phone showing the receipt, photos, and matching item numbers. At that point, the return was processed--but it was issued as a gift card. When I asked why, since I had the receipt, I was told it was because I paid via PayPal. When I asked where that policy was stated, Kayla said she did not know. To avoid having funds tied up on a gift card, I asked if I could return the items I had just purchased (over $100), then repurchase them using the store credit. She confirmed that I could, but questioned why I would want to do that. After retrieving the items from my car again, I returned to the store. At that point, I overheard Kayla discussing my situation with another employee in a clearly negative manner. When I approached, she stated she was no longer open, despite audibly talking about me moments before. Another cashier assisted me, completed the return and repurchase efficiently, and the transaction was resolved. While the situation was ultimately fixed, it required multiple trips to my car, unnecessary confusion, and enduring rude and unprofessional behavior. The issue itself was not the policy or the process--it was the attitude. Talking negatively about a customer within earshot, being dismissive, and making the customer feel like a problem was completely unnecessary, especially during a relatively slow time in the store. I understand policies must be followed, and I was more than willing to do what was needed to resolve the situation. However, courtesy and professionalism should still be the standard. This experience did not reflect that. I hope this feedback is used to improve customer interactions moving forward.

Holy wow. I've never been to this Marshall's'/HomeGoods mega store, but I will be back. My friend…read moreand I were both starting new jobs, so we stopped in to look for some office clothes, and we scored pretty big (note that we are both more in the business casual realm). We were in here for 3 hours! Clean, well lit, LOTS of merchandise. The seasonal section was huge. I never even made it to beauty or shoes, but they looked like decent sized areas. Anyway, if you're a Maxxinista, this location is the real deal!

Very nice Family Dollars at Buckeye Lake. great. selection of merchandize at a good price…read more friendly and helpful staff. i would like to see some more food as we have no grocery store and it should stay open till 9pm or 10 during the week so it gets 4 stars.

Love the store, love the employees, dont care for how the registers are set up or their…read morereturn/exchange policy... Bought some pj bottoms 2 days ago, got home and they were wrong size (too big), went to exchange them for correct size, since the smaller size on one pair was $2 cheaper than the ones i had originally bought they said they couldnt do an even exchange and had to do a 'return' and rering the replacements.. When i bought them they were on sale, the sale ended last night... So by reringing them "to make sure i got my $2 back from the difference in price" ended up making me have to pay an additiinal $2.85 to get the right size which was priced $2 cheaper than the ones i returned.... I call BS on this horrible setup and strongly recommend not to buy clothes there if not ready to bring them back the same day.. And if on sale when purchased, ring those items seperately as their registers dont take the savings off the individual sale items, for some retarded reason it divides the amount amongst all items on the receipt, making it very difficult for the employees to return/exchange, plus could end up making you have to pay more for an item you had already purchased... 2 thumbs down! (not blaming the staff, its out of their control, they actually agreed with me that it was a fucked up setup) I give 2 stars for the store (stock, prices and staff), they lost the other 3 stars for their crappy register setup/exchange policy in place apparently to make the job harder and extrort more money from their customers... Cheers.. P.s. i forgot to mention what the sale was.. It was buy 1 get 1 half off.. The 2 items exchanged were the higher priced, the 2 cheaper sets we kept, so i actually had to pay extra money for the items that i paid full price for originally..