This company gave us a quote for $400 to vacuum our ducts. Once onsite, they required us to call another company to remove the air conditioning "A Coil" for them to be able to access whatever they needed, indicating the A coil removal was a simple job. This caused a job delay which we believe should have been prevented if they had asked if we had air conditioning when we called them or at a minimum we feel we should have been warned of such possibility. We called whoever they recommended. However, this "simple job" cost us over $500! So, giving this company a 3 as it seems they should have better advised us on the phone about having to have an A coil removed in advance and making us believe such removal was a simple job, being a requirement they are familiar with. They charged us $400 for vacuuming the ducts and repairing (taping?) 2 lose ducts. (Total cost to have our ducts cleaned was over $900, $400 for them and over 500 to the company they referred us to so they could do their piece). The job itself seems okay, we just believe they should have communicated the process upfront better. read more