I pulled in to Circle K for gas and I went inside to pay. The associate on duty angrily pointed at me to go to an open register; next the associate angrily tells me "cash or card". All for no apparent reason and it resonated in my mind long after I left the store.
Is this how Circle K trains its associates to be rude and condescending to customers? If this associate was my employee the associate would be fired for rudeness to a customer - and fast. To me, I feel the associate was annoyed at the fact that he had to ring me up for gas but the associate needs to realize that there are customers such as me that do not use pay at the pump due to fraud concerns.
After all, customer service and courtesy to customers is NOT an annoyance or an interruption. Instead, customer service and courtesy to customers is the future of not only Circle K, but of any business including convenience stores. read more