This Shell/Circle K location on Pine Ridge Road just west of Interstate 75 in Naples does not deserve your business. I stopped by on Sunday evening, 6/26, to fill up on gas after coming from Alligator Alley on my way back to Tampa from Miami; when I went inside to pre-pay (I no longer trust these pay at the pump card readers) the man working the counter got verbally aggressive such as raising his voice at me in a threatening manner for no reason whatsoever. Needless to say, I went back to my car and left.
Does customer service mean either treat people with courtesy and respect or view customers as an interruption? After all, courtesy is not an interruption - instead, it is the future of not only Circle K but any other retail business if it wants to stay in business. Further, does Circle K ever care about its customers?
Besides, I treat everyone with the utmost courtesy and respect including the man working the counter at Circle K. Instead, the Circle K associate feels that customers are an interruption.
There are other gas stations and convenience stores on Pine Ridge Road and Interstate 75 such as RaceTrac that do value your business, especially if you need gas before you go onto Alligator Alley. But not this Shell/Circle K on Pine Ridge Road in Naples. read more