745pm Sunday 03.15.2026: I came in because I needed to put some air in my tires. I am a regular patron, as I work down the street, and I come in 3-4 times a week, and the lady working tonight, whom I've had hundreds of interactions with, Brianna I believe, basically just stole from me as a customer. Mike and Isaiah have always been professional and cordial. Brianna usually is too. Tonight, for some reason, she was way off. Off enough for me to leave this review.
I came inside and bought a couple of sodas and a bag of chips. The total came to $7 and some change. I handed her a $10. While she was trying to figure out the change, I also asked if I could have $3 worth of quarters for the air machine and handed her another $5. I have given her $15 cash by this point. She got incredibly flustered by this and got combative. She gave me the $3 in quarters and the $2 remaining in the $5 I had given. When I asked for the change for the soda and chips, I know it's just $2 and some change, but it's basic math, she said "Oh, you probably pocketed it when you went outside". I had not even moved 3 feet from her when I noticed she had jipped me. In 2026, getting combative with a paying customer because YOU can't do basic math is insane! I tried calmly explaining that she had not given the change and she screamed at me to get out of the store.
I get this store may not be in the greatest of locations, and I get you have to stand your ground with "downtown" or "city" shenanigans. But I was in a full suit and tie, have been in there HUNDREDS of times, AND was incredibly polite and professional, thinking and hoping it was an off day. But when she said that I was the one trying to play her, I was flabbergasted.
I work for Hilton International so I am fully aware that people will treat you how you treat them. This interaction was SO out of the norm, and over a simple math mistake made on Brianna's part. In Charleston, SC, having a bad rep is NOT the way to go. I will steer clear of this location, and I will share this experience with everyone I interact with.
I look forward to a reply as I am now out my change and the $3 in quarters the air machine takes because it is not currently working. read more