Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially…read morefinancially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them.

My experience with Vivint Security has been extremely disappointing. I recently sold my home and…read moremoved into a rental property where I am not permitted to install the Vivint alarm system. Even though I no longer own the house where the equipment was installed and cannot transfer the service to my current residence, Vivint continues to expect me to pay monthly for a security system that I cannot use and no longer have. I contacted customer service hoping the company would review my circumstances and provide a reasonable solution. Instead, I received very little assistance, understanding, or flexibility. I explained that this is not a situation where I simply changed my mind or decided that I no longer wanted the service. I sold my home, moved into rental housing, and am unable to install the system because of restrictions beyond my control. Vivint has the ability to waive the remainder of a customer's contract under certain circumstances, but the representatives I spoke with were unwilling to help or seriously consider my request. It is incredibly frustrating to be charged every month for equipment and services that are not available to me. A reputable company should consider a customer's individual circumstances instead of hiding behind contract language and continuing to collect payments for a service that cannot be provided. The lack of compassion and practical problem-solving from Vivint's customer service department has completely changed my opinion of the company. Customers should carefully review every detail of the contract before signing, particularly the cancellation and relocation provisions. Life circumstances change, homes are sold, and people sometimes move into properties where installation is prohibited. Based on my experience, Vivint may still expect payment regardless. I cannot recommend Vivint Security. Their unwillingness to provide a fair resolution has left me paying for nothing and feeling completely disregarded as a customer.

We had Mark Evans out to replace one ring camera and to bring another back online. He was terrific…read more He showed us the receipt for the camera and told us what the installation would cost before he began so that there would be no surprises. He also tailored the field for each camera to avoid cars driving by triggering a ring alert. More importantly, he worked with us and Ring Customer support for an extended period to bring all three cameras online. Due to some Ring technical glitch, only 2 of the 3 cameras were showing in our Ring phone apps. His expertise saved the day. We would not have been nearly as successful navigating with Ring without Mark to guide the conversation. I might also add that he is exceedingly patient as it took 3 calls with Ring before the problem was fixed.

From the owner: Our vision at All Covert Security is to revolutionize the security industry by empowering…read morebusinesses with innovative, cutting-edge solutions that provide unparalleled protection and peace of mind. We envision a future where every organization, from small businesses to large enterprises, can safeguard their assets, employees, and customers confidently and efficiently. Driven by our commitment to excellence and continuous innovation, we strive to be at the forefront of technological advancements, leveraging AI, remote monitoring, and advanced analytics to anticipate and mitigate security threats before they arise. Our vision encompasses providing security products and services and delivering comprehensive solutions tailored to each client's unique needs and challenges. We aspire to be more than just a security provider; we aim to be a trusted partner and advisor, guiding businesses on their journey to enhanced security resilience and operational excellence. By fostering solid relationships built on integrity, transparency, and collaboration, we envision creating a safer, more secure world for all. At All Covert Security, our vision is to redefine security, setting new standards of excellence and innovation that inspire confidence, trust, and peace of mind in our clients and communities.

I needed my lock replaced on the security door…read more I called this company and they sent out a technician. The technician let us know that the lock would need to be replaced (this was a diagnostic call) and offered to put WD-40 into the lock as a temporary solution. He did so, and this visit costed $250. The solution only worked for about one week before the door stopped working again. Then later, they gave us an invoice with an estimate on it for what it would cost to change the lock. It's an old lock and a simple brand of lock (Marks- a very common brand). They offered to fix the door for over $1500. Now this immediately seemed extremely excessive to me. My partner and I hesitated. We actually just let the situation go, thinking maybe we'll just use the back door since this seems like a really costly repair. Fortunately, months later, I had decided to do a deep dive. I noticed a few things: the invoice they sent was extremely vague, not listing what brand of lock they were trying to replace it with how much labor costed how much the Lock would cost- none of that. It simply said labor plus parts equals $1500. I looked at other companies in the area and eventually came across TOP LOCKSMITH SERVICES. Can you tell me why TOP LOCKSMITH SERVICES offered to do the job for 520 something dollars? They were extremely kind, courteous, way, more honest and transparent, and on top of all that they were flexible. I don't know if you can answer the question posed at the beginning of this paragraph, but I have a question for you: WHY ON EARTH WOULD YOU GO TO A COMPANY THAT'S GONNA CHARGE YOU THREE TIMES AS MUCH? Stop playing with me. Y'all need to call Top Locksmith Services if you need help with a lock.

It feels weird to post a review of a business I only used once three and half years ago (to rekey…read morelocks on our then new home). But then again, it's weird to receive a past due notice from a business three and half years after the one time you used them, for a bill that was paid at the time of service. I didn't really appreciate the out-of-the-blue messages demanding either payment or proof of prior payment. Seems like Keyed In has some issues in the accounting department.

Mr Wes Taylor was very nice, helpful, knowledgeable and experienced, he was able to utilize all the…read moreexisting security devices and knew his job perfectly. The company also made it very easy for me to make an appointment, provide offers and make things go smoothly. I recommend it to everyone who needs a great security system company!

Highly recommend!! Best locksmith in DC. Very professional, quick to respond, great service and…read moreprice. Will continue to do business with him.

Great & honest service! Most of the emergency locksmiths are not clear on there pricing and you…read morewill end up paying almost $200+ for a 5 minute fix. They where clear, great on timing and affordable. We will definitely use them in the future

I would not recommend using this company. Poor communication, customer service, and dissapointing…read moreinstallation experience. We decided to use this company because we were having a difficult time finding another company who would reframe 3 of our doors inside. It took the company a long time to get our doors because we live in a historic home. The unexpected long timeline didn't bother us as much as the actual installation and payment steps for the doors. Kinglocksmith took 3 days to "complete" our new doors but the finished product looked terrible: smudges/fingerprints/permanent/marker/stickers on areas of the doors, nails sticking out of the floor and nail marks on the doors that were not covered, and areas around the doors where there were gaps from the reframing (we insisted they put molding and paint on to make it look less trashy). The company was aware that they had done a poor job finishing the doors and to their credit, they offered to send someone out to try and fix things. However, by the time they were able to have someone come and fix the doors, I had left the country for a trip. I had kindly requested that the company wait to process the final payment for the doors until I could at least view the finished product. They called my husband 4-5 times one afternoon regarding payment and he needed to remind them to please wait until Wednesday so we could both view the doors and they said yes. But they decided to just charge the card anyway on Monday prior to being able to view the finished product. Our new doors do technically close and fit better, but it wasn't worth the above-mentioned hastle. Update: minutes after I posted this review, I received a call from the owner of the company who demanded to know why I wrote a poor review, cut me off when I tried to speak, and was trying to blame me somehow instead of hearing me out. Again, just another example of poor customer service.

the business owner responded to my review and said that the employee guilty of this behavior was…read morenot employed with them at the time. it leads to the question of why did he have access to your work van? former employees typically don't get access to company vehicles. also, please provide data that shows that the unwanted message was part of a campaign. as I've never received any promotional messages from your company in the years that I was a customer prior, it seems a little coincidental that it was sent out the day after your employee Juan called me 16 times in a row.

Steve who runs this business is completely untrustworthy. We tried numerous times just to get our…read moreantique locks back even if the keys weren't ever completed(because it had been months). In the end our locks were never returned to us/he went completely missing and he stole our young family's locks for every interior door which happened to be our first home . Do not trust. Very very unfortunate because he seemed very knowledgeable.

This guy is great. The first locksmith I called to take a look at the front door to my condo…read morebuilding said our current lock was unfix-able and wanted to charge $895 to replace the entire locking mechanism. The locksmith from the Lock Doctor came and just bent a piece of metal in the mechanism that had become warped in the cold weather. Needless to say, the bill was nowhere near $895. BTW, the Lock Doctor locksmith told me there is a nationwide scam going on with locksmiths. I found an article at http://www.msnbc.msn.com/id/19714358/ if you want to learn more. If the locksmith you are using wants to be paid upfront, jacks up the price after doing the work, or works out of a fake address, you should beware. The first locksmith I had called had an address at 14th and Park roads right around the corner from me, but I later went by there and there was no locksmith anywhere on the block. Postscript: someone noted that the locksmith I recommend doesn't have a specific address, which is kind of funny given my comments above. I believe he works only on-site and doesn't maintain a physical store front (as scammer locksmith I used first fraudulently advertised). He lives in Logan Circle, so that represents the area from which he works.