The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially…read morefinancially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them.

I would rate it lower than 1, if possible. The previous owners of our home left a Vivint system…read moreinstalled, and the cameras whistle every time they detect movement. This annoys us, as it goes off even when bugs fly by, and it's very loud. My husband called to see about the cost of setting up service to use the system and turn off the whistle noise, but as soon as we decided the cost was too high and said no, it was like a switch was flipped in the representative's customer service. My husband asked him if there was any way to get into the panel to turn the whistle off, and Jake (the representative on the phone) said--in the most condescending tone that really took me aback--"Well, no. That's what you pay for service for." Imagine the tone you'd use if you thought someone was the biggest idiot in the world, and you'd have his tone. I've worked in customer service, and it's something I care about. This guy, Jake? He doesn't have it. By the way, he had no interest in helping or staying on the phone to answer any questions. Once we said no to service, he was done. (My husband had even said we might consider activating at a later time. Definitely not, now.) He mumbled something about transferring to customer service, didn't say, "have a good day," or anything...just left. Anyway, still stuck with the annoying whistle. Great. This wasn't a particular location, just over the phone.

We had Mark Evans out to replace one ring camera and to bring another back online. He was terrific…read more He showed us the receipt for the camera and told us what the installation would cost before he began so that there would be no surprises. He also tailored the field for each camera to avoid cars driving by triggering a ring alert. More importantly, he worked with us and Ring Customer support for an extended period to bring all three cameras online. Due to some Ring technical glitch, only 2 of the 3 cameras were showing in our Ring phone apps. His expertise saved the day. We would not have been nearly as successful navigating with Ring without Mark to guide the conversation. I might also add that he is exceedingly patient as it took 3 calls with Ring before the problem was fixed.

From the owner: Our vision at All Covert Security is to revolutionize the security industry by empowering…read morebusinesses with innovative, cutting-edge solutions that provide unparalleled protection and peace of mind. We envision a future where every organization, from small businesses to large enterprises, can safeguard their assets, employees, and customers confidently and efficiently. Driven by our commitment to excellence and continuous innovation, we strive to be at the forefront of technological advancements, leveraging AI, remote monitoring, and advanced analytics to anticipate and mitigate security threats before they arise. Our vision encompasses providing security products and services and delivering comprehensive solutions tailored to each client's unique needs and challenges. We aspire to be more than just a security provider; we aim to be a trusted partner and advisor, guiding businesses on their journey to enhanced security resilience and operational excellence. By fostering solid relationships built on integrity, transparency, and collaboration, we envision creating a safer, more secure world for all. At All Covert Security, our vision is to redefine security, setting new standards of excellence and innovation that inspire confidence, trust, and peace of mind in our clients and communities.

I had a great experience with Keyed In LLC. After I stupidly locked my keys in my running car, I…read moreneeded quick, efficient help, which Keyed In provided. My call was answered immediately (instead of a long wait on the phone with other locksmith services) and I was provided with quick, clear information. Keyed In also has a flat rate for opening the car, which is much better than other companies who equivocate about quotes and then surprise you with extra fees. Shay arrived at my house in less than 10 minutes, and from start to finish the whole process was completed in less than 10 minutes as well. Shay was friendly, professional, and patient with my worries. Overall a great experience which made an otherwise crappy situation less stressful. My only reason for giving 4 stars instead of 5 is that I was mistakenly sent an invoice for another job. I would definitely still recommend Keyed In LLC's services.

I needed my lock replaced on the security door…read more I called this company and they sent out a technician. The technician let us know that the lock would need to be replaced (this was a diagnostic call) and offered to put WD-40 into the lock as a temporary solution. He did so, and this visit costed $250. The solution only worked for about one week before the door stopped working again. Then later, they gave us an invoice with an estimate on it for what it would cost to change the lock. It's an old lock and a simple brand of lock (Marks- a very common brand). They offered to fix the door for over $1500. Now this immediately seemed extremely excessive to me. My partner and I hesitated. We actually just let the situation go, thinking maybe we'll just use the back door since this seems like a really costly repair. Fortunately, months later, I had decided to do a deep dive. I noticed a few things: the invoice they sent was extremely vague, not listing what brand of lock they were trying to replace it with how much labor costed how much the Lock would cost- none of that. It simply said labor plus parts equals $1500. I looked at other companies in the area and eventually came across TOP LOCKSMITH SERVICES. Can you tell me why TOP LOCKSMITH SERVICES offered to do the job for 520 something dollars? They were extremely kind, courteous, way, more honest and transparent, and on top of all that they were flexible. I don't know if you can answer the question posed at the beginning of this paragraph, but I have a question for you: WHY ON EARTH WOULD YOU GO TO A COMPANY THAT'S GONNA CHARGE YOU THREE TIMES AS MUCH? Stop playing with me. Y'all need to call Top Locksmith Services if you need help with a lock.

Mr Wes Taylor was very nice, helpful, knowledgeable and experienced, he was able to utilize all the…read moreexisting security devices and knew his job perfectly. The company also made it very easy for me to make an appointment, provide offers and make things go smoothly. I recommend it to everyone who needs a great security system company!

I worked with Wesley "Wes" Taylor and he installed my glass break detectors, ring/camera, smart…read morelock, and security/alarm panel/system. He was very prompt and paid close attention to details. He even gave me recommendations on some electrical issues that I was unaware of at the time. I highly recommend working with these guys as they are very communicative and customer-service friendly.

Highly recommend!! Best locksmith in DC. Very professional, quick to respond, great service and…read moreprice. Will continue to do business with him.

Great & honest service! Most of the emergency locksmiths are not clear on there pricing and you…read morewill end up paying almost $200+ for a 5 minute fix. They where clear, great on timing and affordable. We will definitely use them in the future

I would not recommend using this company. Poor communication, customer service, and dissapointing…read moreinstallation experience. We decided to use this company because we were having a difficult time finding another company who would reframe 3 of our doors inside. It took the company a long time to get our doors because we live in a historic home. The unexpected long timeline didn't bother us as much as the actual installation and payment steps for the doors. Kinglocksmith took 3 days to "complete" our new doors but the finished product looked terrible: smudges/fingerprints/permanent/marker/stickers on areas of the doors, nails sticking out of the floor and nail marks on the doors that were not covered, and areas around the doors where there were gaps from the reframing (we insisted they put molding and paint on to make it look less trashy). The company was aware that they had done a poor job finishing the doors and to their credit, they offered to send someone out to try and fix things. However, by the time they were able to have someone come and fix the doors, I had left the country for a trip. I had kindly requested that the company wait to process the final payment for the doors until I could at least view the finished product. They called my husband 4-5 times one afternoon regarding payment and he needed to remind them to please wait until Wednesday so we could both view the doors and they said yes. But they decided to just charge the card anyway on Monday prior to being able to view the finished product. Our new doors do technically close and fit better, but it wasn't worth the above-mentioned hastle. Update: minutes after I posted this review, I received a call from the owner of the company who demanded to know why I wrote a poor review, cut me off when I tried to speak, and was trying to blame me somehow instead of hearing me out. Again, just another example of poor customer service.

For clarity, I want to respond to a few points…read more My feedback is based on my direct experience during this project. From the beginning, I communicated that this was a time-sensitive issue tied to a Department of Buildings notice and that we needed a straightforward repair. However, there was a disconnect in scope, which led to delays, an incorrect part being ordered, and additional costs beyond the original estimate. I did raise concerns during the process, particularly regarding scope and communication. My intention was always to resolve the issue efficiently, not create conflict. After the job was completed and I provided a rating, I was contacted and asked to remove it. At that time, I was still open to continuing to work together and even mentioned additional projects. However, the focus of that conversation was on removing the review rather than addressing the concerns raised. As a customer, that made me uncomfortable. Payment was completed, and my review reflects the overall experience--not a dispute over payment. I value strong vendor relationships and clear communication, which is why I provided feedback. This response is simply to clarify my experience for accuracy. For additional clarity, I want to address the follow-up communication after my rating. After I submitted my rating, I was contacted and asked to remove it. During that conversation, I was still open to continuing to work together and mentioned additional work. However, the focus remained on removing the review, and I was later informed that the company would not move forward with any future business. As a client, that approach was concerning. In my experience, feedback is typically addressed by resolving the issue or improving communication--not by requesting that a review be removed. My intention has always been to work collaboratively and maintain strong vendor relationships. This response is simply to provide accurate context for my experience.