Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

Vivint has your phone number. It is how they reach you if your alarm is going off. Well guess…read morewhat else is true, when you are getting constant soliciations from Vivint to buy more equipment/upgrade etc., you cannot tell if it is a sales pitch or your business alarm is going off. They are horrid with the constant, literally, DAILY solicitation calls. I asked the Vivint Rep to take me off of their sales list and they do not stop. If I had known they would be like this, I would not have used their services. I am looking to switch my home and business security system as I feel it is an abuse of my phone number. My doorbell camera quit working too, but I am not replacing it with a $900+ version they have.

My experience with Vivint Security has been extremely disappointing. I recently sold my home and…read moremoved into a rental property where I am not permitted to install the Vivint alarm system. Even though I no longer own the house where the equipment was installed and cannot transfer the service to my current residence, Vivint continues to expect me to pay monthly for a security system that I cannot use and no longer have. I contacted customer service hoping the company would review my circumstances and provide a reasonable solution. Instead, I received very little assistance, understanding, or flexibility. I explained that this is not a situation where I simply changed my mind or decided that I no longer wanted the service. I sold my home, moved into rental housing, and am unable to install the system because of restrictions beyond my control. Vivint has the ability to waive the remainder of a customer's contract under certain circumstances, but the representatives I spoke with were unwilling to help or seriously consider my request. It is incredibly frustrating to be charged every month for equipment and services that are not available to me. A reputable company should consider a customer's individual circumstances instead of hiding behind contract language and continuing to collect payments for a service that cannot be provided. The lack of compassion and practical problem-solving from Vivint's customer service department has completely changed my opinion of the company. Customers should carefully review every detail of the contract before signing, particularly the cancellation and relocation provisions. Life circumstances change, homes are sold, and people sometimes move into properties where installation is prohibited. Based on my experience, Vivint may still expect payment regardless. I cannot recommend Vivint Security. Their unwillingness to provide a fair resolution has left me paying for nothing and feeling completely disregarded as a customer.

We had Mark Evans out to replace one ring camera and to bring another back online. He was terrific…read more He showed us the receipt for the camera and told us what the installation would cost before he began so that there would be no surprises. He also tailored the field for each camera to avoid cars driving by triggering a ring alert. More importantly, he worked with us and Ring Customer support for an extended period to bring all three cameras online. Due to some Ring technical glitch, only 2 of the 3 cameras were showing in our Ring phone apps. His expertise saved the day. We would not have been nearly as successful navigating with Ring without Mark to guide the conversation. I might also add that he is exceedingly patient as it took 3 calls with Ring before the problem was fixed.

From the owner: Our vision at All Covert Security is to revolutionize the security industry by empowering…read morebusinesses with innovative, cutting-edge solutions that provide unparalleled protection and peace of mind. We envision a future where every organization, from small businesses to large enterprises, can safeguard their assets, employees, and customers confidently and efficiently. Driven by our commitment to excellence and continuous innovation, we strive to be at the forefront of technological advancements, leveraging AI, remote monitoring, and advanced analytics to anticipate and mitigate security threats before they arise. Our vision encompasses providing security products and services and delivering comprehensive solutions tailored to each client's unique needs and challenges. We aspire to be more than just a security provider; we aim to be a trusted partner and advisor, guiding businesses on their journey to enhanced security resilience and operational excellence. By fostering solid relationships built on integrity, transparency, and collaboration, we envision creating a safer, more secure world for all. At All Covert Security, our vision is to redefine security, setting new standards of excellence and innovation that inspire confidence, trust, and peace of mind in our clients and communities.

I needed my lock replaced on the security door…read more I called this company and they sent out a technician. The technician let us know that the lock would need to be replaced (this was a diagnostic call) and offered to put WD-40 into the lock as a temporary solution. He did so, and this visit costed $250. The solution only worked for about one week before the door stopped working again. Then later, they gave us an invoice with an estimate on it for what it would cost to change the lock. It's an old lock and a simple brand of lock (Marks- a very common brand). They offered to fix the door for over $1500. Now this immediately seemed extremely excessive to me. My partner and I hesitated. We actually just let the situation go, thinking maybe we'll just use the back door since this seems like a really costly repair. Fortunately, months later, I had decided to do a deep dive. I noticed a few things: the invoice they sent was extremely vague, not listing what brand of lock they were trying to replace it with how much labor costed how much the Lock would cost- none of that. It simply said labor plus parts equals $1500. I looked at other companies in the area and eventually came across TOP LOCKSMITH SERVICES. Can you tell me why TOP LOCKSMITH SERVICES offered to do the job for 520 something dollars? They were extremely kind, courteous, way, more honest and transparent, and on top of all that they were flexible. I don't know if you can answer the question posed at the beginning of this paragraph, but I have a question for you: WHY ON EARTH WOULD YOU GO TO A COMPANY THAT'S GONNA CHARGE YOU THREE TIMES AS MUCH? Stop playing with me. Y'all need to call Top Locksmith Services if you need help with a lock.

It feels weird to post a review of a business I only used once three and half years ago (to rekey…read morelocks on our then new home). But then again, it's weird to receive a past due notice from a business three and half years after the one time you used them, for a bill that was paid at the time of service. I didn't really appreciate the out-of-the-blue messages demanding either payment or proof of prior payment. Seems like Keyed In has some issues in the accounting department.

Mr Wes Taylor was very nice, helpful, knowledgeable and experienced, he was able to utilize all the…read moreexisting security devices and knew his job perfectly. The company also made it very easy for me to make an appointment, provide offers and make things go smoothly. I recommend it to everyone who needs a great security system company!

Great & honest service! Most of the emergency locksmiths are not clear on there pricing and you…read morewill end up paying almost $200+ for a 5 minute fix. They where clear, great on timing and affordable. We will definitely use them in the future

Highly recommend!! Best locksmith in DC. Very professional, quick to respond, great service and…read moreprice. Will continue to do business with him.

Unfortunately I cannot recommend this company…read more My experience with King Locksmith was disappointing, although everyone I spoke with was polite and courteous. I originally contacted King Locksmith on Thursday, August 6, 2026 and went back and forth trying to get the service scheduled and discuss pricing. I was given a quote and asked if they offered a senior discount, which they did--10%. I agreed to move forward with the job, but unfortunately, they never followed up or showed up that day. On Friday, I called to find out what happened and was told they were extremely busy, backed up and couldn't get to me until Monday. Monday's appointment was scheduled for between 12:00-2:00 PM. That time was pushed back several times. I was first told it would be around 1:30, and later I was contacted and told it would probably be after 4:00 PM because the technician was still in Washington, DC, and was about an hour away from me. At that point, around 3:30 PM, I cancelled the appointment. It had been 5 days that we had tried to secure our property and make it safe thru King Locksmith. Here's where things turned out very well for me. I immediately contacted another locksmith company, and they accepted the service call at 3:30 PM for same day service and arrived within about an hour. King Locksmith had quoted me $220 to install their deadbolt. I also had "my own" lockset that I wanted installed on another door, and I was quoted $360 for "labor alone" to install my second lockset. The other locksmith that I hired, installed their deadbolt on one door AND they installed my lockset on another door. The the entire job came to only $250.00. So essentially, I paid only $30.00 more and I got both jobs completed with the hired locksmith, than what King Locksmith was going to charge me for just the deadbolt alone--. That saved me approximately $330 compared with what I would have paid King Locksmith. I actually believe the repeated delays ended up being a blessing in disguise because they forced me to find another company. I shared all of this with Demitrio when he contacted me on Tuesday to reschedule. I explained that the work had already been completed and that I got everything done for $330.00 less than his fee. I certainly appreciate that everyone I dealt with was polite and courteous. However, the repeated scheduling changes and the significant difference in pricing left me feeling that I truly dodged a bullet. Sometimes things work out exactly the way they're supposed to.

the business owner responded to my review and said that the employee guilty of this behavior was…read morenot employed with them at the time. it leads to the question of why did he have access to your work van? former employees typically don't get access to company vehicles. also, please provide data that shows that the unwanted message was part of a campaign. as I've never received any promotional messages from your company in the years that I was a customer prior, it seems a little coincidental that it was sent out the day after your employee Juan called me 16 times in a row.

Prompt, professional, friendly, and affordable. I couldn't ask for anything more in a locksmith…read more Highly recommend. Doesn't take Amex but takes the other three and also checks.

Steve who runs this business is completely untrustworthy. We tried numerous times just to get our…read moreantique locks back even if the keys weren't ever completed(because it had been months). In the end our locks were never returned to us/he went completely missing and he stole our young family's locks for every interior door which happened to be our first home . Do not trust. Very very unfortunate because he seemed very knowledgeable.