This is a great store with great service.I can call and order anything and always get it right away…read morefrom the store. Very helpful people. Most always go beyond.We will keep using them. Better local then the big box stores and we love to support local.

For years I've said this is the unhelpful hardware place as no one ever has a clue when I go in…read morethere. Between the nasty paint guy and everyone else looking like a deer in headlights over simple questions, I'm convinced they exist only bc of how far everything else is. When I was in over the weekend, I was told I could bring in my rewards coupon to have adjusted since I left it at home. Today, when I went to do that, they told me they would have to charge my account again for the entire purchase amount. I have never in my life heard anything so ridiculous and I've been in retail a long time. Honestly, don't waste your time or brain cells going there.

Been going to this store for a few years now. Every time I go, someone always asks if I need help…read morefinding anything. The checkout clerks are friendly as well.

We recently called to ask if they had a part we were looking for available and they put us on hold…read moreuntil closing time. I don't recommend going here until they seriously train their staff to do their jobs.

I bought paint at Cashmans and the color was totally off from the paint sample. Too dark for what I…read morewanted. I attempted to return it with the picture for them to see and they refused to take it back. They said to just apply another coat. Another coat would just darken it even more. Very very disappointing.

Excellent products and service. Staff are friendly and very helpful. They will help with loading…read moreyour purchases in your car.

​ Absolute rockstars. Go see Jim in appliances! ​I rarely…read morewrite reviews, but the team here earned every single one of these 5 stars. ​I walked into the appliance department completely exhausted and stressed out after a nightmare delivery failure from a major competitor. Right off the bat, a wonderful woman greeted me with a handshake, listened to my situation, and immediately took ownership of my problem. Instead of making me repeat the whole exhausting story to a salesperson, she beautifully briefed Jim on exactly what I needed. Talk about next-level empathy and customer care! ​From there, Jim took over and completely knocked it out of the park. As a sales professional and product expert myself, my standards are incredibly high--and Jim blew past them. ​Zero Pressure: He focused on solving my problem, not just making a quick sale. ​Precision & Expertise: We dialed in exact measurements and double-checked every detail. ​Unbeatable Value: He beat the competitor's price and locked in a fast delivery window. ​What impressed me most was the timing. It was right before closing, but I never felt rushed for a single second. No stone was left unturned. ​Because of the phenomenal teamwork between Jim and the greeter, I ended up opening a store line of credit on the spot. They completely won my loyalty, and I'll be bypassing the competitors to shop here from now on. Management, you have an incredible team and their execution speaks volumes about your leadership. Thank you for turning a terrible day around! Not often do I write in such detail, but this encounter has me raving about my experience. Anyone who needs an appliance, I'll tell them to go see Jim.

I'm just a guy trying to look at water heaters/parts, and I get accosted by the same leprechaun…read morethat popped up out of nowhere at the Shrewsbury store! Same aisle and everything! He AGAIN tried to ask me if I, "heard the news?" Why can't management do something about these guys? Nobody is buying solar panels from fake employees, okay. I'm getting sick of the harassment.

Service: The service was horrible. Employees acting like they didn't want to be there and work…read more Employees acting as the customer was inconveniencing them. Did not have enough employees working to cover areas in the building to help with purchases. Selection: Needed to return a hot water heater and they would not hold until we got there. (Was only 1 available in the size certain one we needed) We had to exchange per the manufacturer and had return slip in hand. After over an hour on the phone being cut off or trying to get someone who knew what they needed to do we still had to take a chance. Turned into an all day affair. Very disappointing. Will definitely go to Home Depot whenever possible.

All the negative reviews about customer service is disturbing but I've only had to deal with…read moreemployees twice in the 10 + years I've been coming here. Once when I bought my fence supplies and set up service to have it installed through them which I don't recommend. Buy the parts and find your own installer. The fence guy they used had to come out 3 times after it was put in to fix the main gate which kept breaking. The other was with buying a mower. Any other time I goggle my own answers and am in and out with the self checkout. Shelfs are always stocked and the store is clean for the most part, I mean it is a hardware store. They always have what you need and more than not they are cheaper than the orange hardware store.

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.