Date of visit: Saturday, April 4th, 2026, around 7:00 PM…read more
Management needs to address the severe lack of service, poor communication, and misleading ordering practices during this shift. The problem here isn't with their drinks--their products are actually good. I've ordered the banana matcha before and enjoyed it, and the Mango Coconut + Noodle drink is my mom's absolute go-to order. However, I will definitely not be returning here if this specific evening crew is working because of how poorly my order was handled:
* NO GREETING: When I walked into the store, all the workers (two girls and one guy) were just talking amongst themselves in the back. There was no "hi" or "hello" from anyone.
* RUDE ORDER TAKING: One of the girls approached the register and just asked, "What can I get for you?" Her vibes were completely off, making it clear she didn't want to be there. When I asked if the Mango Coconut + Noodle drink came with mango jelly or if they had mango toppings, she wouldn't even offer a recommendation. She just pointed to the counter menu and said, "No, these are all the toppings we have," even though they had two mango options right there. After I paid, she didn't confirm the transaction and just asked me again like a robot, "What can I get you?"
* UNACCEPTABLE SUBSTITUTION & MISLEADING CHARGES: The guy handed me a Mango Smootea instead of what I ordered. When I pointed to the menu, he claimed, "Oh, we don't have the noodles anymore, I'm not sure why they still have it up on the menu." However, looking at my digital receipt (attached), the girl at the register never even attempted to ring up the noodle drink I asked for. While a Mango Coconut Smootea is a valid substitute, the issue here is that she nonchalantly charged me $7.50 for it WITHOUT saying a single word to me about being out of stock or ASKING if that alternative was okay, forcing me to pay $8.50 for an item I didn't want.
* ZERO SOLUTIONS OFFERED: The staff completely lacked communication. The guy making the drink should have told me they were out of the item before making a random substitute. Instead of just saying sorry, they should have provided an actual alternative, offered to remake the drink into something I wanted, or offered a refund.
I walked away with an incorrect drink that was pushed through the register without my consent because nobody on this shift wanted to communicate. I hope management addresses this behavior with the team working that night.
* A SHOUT-OUT TO BETTER STAFF: I want to emphasize that I am leaving this 1-star rating STRICTLY for the April 4th evening crew, as the rest of the staff is usually fine. On a previous visit on Friday, February 20th, 2026 around 7:50-8:00 PM, a completely different girl was working, and she was very professional and accommodating. She was willing to go out of her way to make a custom drink I was craving that wasn't even on the official menu (a banana pudding and Oreo milk tea). It is a shame the April night crew doesn't share her standard of customer service.