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    Cinemark

    2.9 (12 reviews)

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    Lacey K.

    We are frequent visitors and love this theatre! Leather loungers, Starbucks, adult drinks, and ice cream... what more could you ask for!?

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    3 years ago

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    2 years ago

    Every thing. I love the seats. And the people working there is really nice! The snacks are delish

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    3 years ago

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    4 years ago

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    4 years ago

    Management needs a better skill set for handling unruly patrons. I was highly disappointed with my experience at the Roanoke cinemark.

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    4 years ago

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    4 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    Moviehouse & Eatery by Cinépolis - Lots of seating in the bar area, well-stocked bar

    Moviehouse & Eatery by Cinépolis

    (354 reviews)

    Solid 4-star experience from the start to the end. My wife and I plus my sister decided to give the…read moreMoviehouse & Eatery by Cinepolis a try. We all loved the dine-in concept. There was no hassle of ordering at the concession stand and taking your selections into the theater. Also, another plus of the dine-in concept is the expanded menu. As soon as we were seated, Maddox, our server, greeted us and asked if we had any questions about the menu. We also asked him what he really liked on the menu. He told us about some of his favorite selections. We weren't in the mood for anything from the bar. I ordered a strawberry lemonade, and my wife and sister ordered diet cokes. We told Maddox we needed a bit more time to look at the menu, so many incredible entrees to choose from. My wife and sister both decided on the Avocado Chicken BLT. It consisted of a marinated grilled chicken breast on toasted sourdough bread. the sandwich was topped with a basil pesto aioli, lettuce, bacon and tomato. I decided to order a new menu item, Hatch Green Chili Chicken Taquitos. The three taquitos were served with shredded lettuce, pico de gallo, roasted poblano salsa, sour cream and topped with queso fresco. The theater was completed renovated recently and the recliners were so comfortable. We were also impressed how clean the theater was. We also noticed that all the chair trays were wiped down since they were a bit damp. Right before the movie started our entrees arrived and they lived up to expectations. My wife's sandwich was too much for her, so she shared part of it with me. Undouble, it was probably one of the best chicken sandwiches I've ever tasted. In my opinion, the toasted crispy sourdough bread made the sandwich stellar plus the crisp bacon. There was an incredible crunch when biting into the sandwich. There was the perfect amount of marinade on the grilled chicken. The fries were prepared perfectly and had the proper amount of seasoning on them. An incredible entree I wished I'd ordered! On to my Hatch Green Chili Chicken Taquito entree. As an entree, it was a little bit sparse comprising of only 3 taquitos. The platter should have been included in the appetizer/starter area of the menu instead of the entree selections. If they had included some sides, such as beans or rice, the platter would have been elevated. The taquitos were good, but not great. I expected to taste some chunks of chicken in the taquitos instead of a just a melted cheese filling. They did have a great flavor and had that Hatch Green Chili bite, but they just weren't satisfying as an entree. I am glad my wife shared almost half of her chicken sandwich with me. Maybe if I'd ordered popcorn also, my tummy would have been happier. Maddox, our attentive server, took excellent care of us throughout our movie dining experience. To order, there is a button on the front of each recliner. The servers were very prompted fulfilling our every request. We'll be back again REAL soon to watch another flix and explore additional menu options. Lastly, Moviehouse & Eatery by Cinépolis is a GREAT place to see a movie. They have a wonderful projection and sound system and very large screens.

    I had a terrible experience at the Cinépolis in Keller, TX. My family and I pressed the service…read morebutton three different times to order drinks, and each time the request was turned off without anyone delivering. After waiting about 30 minutes, I went to the bar area myself, but no employees were there. I found the manager, Foster Phillips, and told him we had asked for drinks. He responded rudely, said they were understaffed, and told me to go back to my seat. When I asked again since I was already there, he ignored me. We decided to leave and request a refund. Another employee at the bar agreed to help us, but when Foster walked by, I pointed him out to my husband as "the genius" who kept turning off our service button. Even though I wasn't speaking to him directly, he inserted himself, raised his voice, and said we "couldn't talk to him like that." He then refused to help us and threatened to call the police and have us trespassed, even though another employee was already attempting to process the refund. Because he refused to finish the refund and kept escalating saying he will call the police and have us trespassed, I called the police myself and removed my family from the facility. When officers arrived, they walked me back inside, and only then did he complete the refund. I also told him we would not be paying for the bottomless popcorn and drinks we never received. He resisted at first but eventually agreed. When I asked for his manager's contact information or corporate information, he refused and said, "I'm done with you." I had to call another Cinépolis location to get the corporate number. I also have a police case number documenting the incident. This was completely unnecessary and handled very poorly. The manager's behavior was unprofessional, confrontational, and escalated what should have been a simple service issue. I hope Cinépolis addresses this, because no customer should be treated this way.

    Freedom Fun USA - The family that runs the Fort Worth location (mom, dad & their very well behaved teenage children) joined in on the fun!

    Freedom Fun USA

    (4 reviews)

    We rented a Nerf laser tag party w/ concierge for 16 kids. Our group was 35 kids but we had an…read moreunderstanding with the vendor they would simply have the kids be in teams and take turns. We had other passive games for the kids to play while they waited. Things that were great: 1. The online ordering process - great website and super easy to navigate. 2. How quick they would respond - I was very impressed at how quickly they replied to my emails! 3. Politeness of concierge - the hosts of our Nerf laser tag party were very respectful and took care of setup/teardown amazingly! Things that were disappointing: 1. Excellence of staff - when I was finalizing the order of the sale via email with the representative, I felt like they did not care about me as the customer. There was a promotion on their website to get a free upgrade I had to mention, even though they suggested a specific upgrade they would have charged me for that was a part of that promotion. Secondly, the concierge team very much felt like two college guys who did this for some extra cash who did not care how our time went. I had to step in as the game leader because they were incompetent at corralling the kids or explaining a game (and this was after a couple of haphazard "games" where I could tell our kids were confused). I kind of wish I didn't have a concierge so I would've been mentally prepared to lead the games instead, though them taking care of all setup/teardown logistics was SOOOO NICE. There was just a gap in excellence in this area. 2. Unexpected charges - their prices do not include taxes, delivery fees, or a "in case of damage fee," which made the price go up pretty significantly. If we did another laser tag party, I will probably look at my other options first.

    Freedom Fun USA has come and set up inhouse field trips for my summer camp for the last two years…read more Grace and her staff are wonderful, professional and provide very good customer service. Our summer camp kids had a blast. Thanks so much for kicking off our summer camp with a bang!

    Creative Soul Music School

    Creative Soul Music School

    (19 reviews)

    $$

    I've been enjoying how Creative Soul inspires children and adults to learn music. An excellent…read moregroup of people works here, and they're all wonderful with children. They have a knack for boosting the self-esteem and abilities of little children. I think this is a great venue to take classes for both children and adults. We need more people like this in the classrooms of the world's future!

    I am really disappointed in my experience with Creative Soul Music School. We originally signed up…read morebecause of a teacher we loved, but that teacher quit unexpectedly during the season. After that happened, there were no other lesson times that worked for us with a teacher we preferred, so I reached out to cancel. I used their Contact Us form on the website and also called to cancel, but I never received a response. A couple of months later, they contacted me saying they had not received payment. I explained that I had already sent a message requesting cancellation months earlier. They told me their policy is that cancellation only becomes effective thirty days after they send a cancellation form, but they never sent one. They even acknowledged that they do not regularly check their emails and said I should have come in person to cancel. I do not understand why I am being penalized when they were the ones who were unresponsive. I followed the process that was available to me at the time. For them to refuse to honor the date I originally contacted them feels unfair and comes across as a way to keep charging customers longer. Their pricing is also very high for what you actually receive. We have since switched to a private tutor who charges half the price, is more flexible, and also offers recitals. There are clearly better options out there. Based on my experience, I would not recommend Creative Soul. The communication, policies, and customer service were very frustrating.

    Elm Street Studio - Cake table

    Elm Street Studio

    (9 reviews)

    $$

    I was looking for a place to have a friend's baby shower somewhere in the metroplex and hoping for…read morethe north Fort Worth area. During my search one of the first things I stumbled across was Elm Street Studio. I loved the reviews and pictures on yelp so my co-host reached to get all the info on everything. The process was pretty easy and it was priced reasonably. Even more importantly the venue was adorable and the perfect size. We were planning to host a group of 25 ladies. The venue has a nice front room, a center area which is good for a couple of tables, a back room with fire place that is pretty big and a nice size kitchen. We used all the indoor space for our event. There is also a lovely backyard and patio area that can be used for different things as well. Everyone was super nice and accommodating to us. We got so many compliments on what a cool venue this place was for a baby shower. I would absolutely recommend this spot if you are looking to host an event. I think it would be really cool to have a small wedding and reception here.

    PERFECT - that is truly how I would describe this venue, the staff and their hospitality. I hosted…read moremy friend's baby shower at Elm Street Studio, loved the entire feel of the venue. It is cozy and trendy and makes for a great place to host any event. Jessi, the event manager, and Shelly, owner, were extremely helpful and went above and beyond to cater to our needs. Jessi helped us set up the décor on the day of the event. There are three rooms that you can use and were able to MORE than comfortably accommodate our party of 25. They have a beautiful backyard that can be used too. I would definitely recommend this venue to my family and friends. Thank you Jessi and Shelly, we are so pleased. You made our event SO memorable. Wish you success and growth!

    Cinemark - movietheaters - Updated May 2026

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