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    Cindy and Co

    1.0 (1 review)
    Closed 9:30 am - 7:00 pm

    Services - Cindy and Co

    Haircut

    Massage

    Cindy and Co Photos

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    14 years ago

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    Urban Escape Salon and Day Spa

    Urban Escape Salon and Day Spa

    3.8(10 reviews)
    8.1 mi

    I was super excited about finding this place - with it being so close to me. I walked into the…read moresalon to introduce myself explaining, that I recently moved into the area from Los Angeles and was looking for a stylist. I asked if anyone was taking new clients- and all the stylist just stared at me. Finally one coldly said "there is a card right there," and pointed, then turned back around as if it was too much of a bother to hand me a card, or even talk to me. A couple of weeks later I tried calling several times to see if I could make an appointment and left a couple of voicemails, sadly I never received a call back. I thought with it being a small business they would want clientele.. but I guess not. Super disappointed. Not sure of if the owner is aware of how her employees are treating people.

    Made an appointment to this salon(?) with Kim. Beyond disappointed. I got there and immediately she…read morestarts asking if I want a full highlight..yes I say thats what I booked with owner. She messes with my hair and looks at her watch and then says I don't know if I have enough time for all that. What? Ok, I said maybe I'll just go somewhere else? No she says I'll do my best. YES I should've left but I didn't. So she proceeds to bounce me back and forth from the sink to the chair adding bleach then toner then shampoo & rinsed, repeat toner and then oh no she's messed up the top, let's try again! I went in telling this woman I want cool, white no ash, no oranges, no yellows, no browns, no gray. So she lets me sit while her other two clients come in and she proceeds with them! All the while their salon dog hops up on my lap. Not a fan of small dogs, but I had a lab so it wasn't a big deal I just found that odd. So if you're allergic or afraid of dogs you might want to pass on this salon(?). Anyways long story short and 6 hours later I walked out with the same hair color as when I came in only shorter and completely fried! To be honest when I was looking at it before I left, it was bad but the color didn't seem horrendous in their lighting. But when I got outside to my car, OMG When i arrived home my husband asked if I changed my mind on the color? I cried.... y'all be the judge I am posting pics! I've covered my face as I'm extremely embarrassed! AVOID THIS PLACE!!!! I will be turning them into the DPOR! Now I have to wait at least 3 months to have someone try and fix my multi colored hair that has split ends, and is uneven. I called and talked with the owner Becky, all she kept saying was come back in for her to look at it. This is after I sent her several pics of my hair outside in the daylight. She was no help whatsoever. What are you going to do to fix my hair lady? Nothing. You can't put more product in it at this point! So Kim fried my hair and Urban Escapes basically stole $200 of my money! PATHETIC!!!

    Photos
    Urban Escape Salon and Day Spa
    Urban Escape Salon and Day Spa - Fried! Several different colors!

    Fried! Several different colors!

    Urban Escape Salon and Day Spa

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    HAIR the Salon. - Forgot to share this after getting it done. Going back soon for touch ups!

    HAIR the Salon.

    4.4(55 reviews)
    16.0 miThe Fan
    $$$

    I absolutely love this salon. I've had hair issues for years and went to Hair after noticing how…read moreawesome one of my friends started to look. Since I've been seeing Charles at Hair, numerous friends and family members have asked where I'm getting my hair done because it looks so much better than it had - many of them now also go to Hair. Charles, Crys and Caitlyn treat their customers like family and are always so welcoming! My mother has Alzheimer's and they are so, so kind to her there - she is always excited to go see them, and that is a rarity.

    I have been getting styled by Leanza since 2017 and can't even tell you how much I have appreciated…read moreall she has done. She is great at talking through every idea of hair color I have wanted and I have always left more than satisfied. She takes the time to build a relationship with me that has really helped bring everything I have wanted to my hair be more. And trust, we've done it all, black, blonde, silver, brown, highlights, keratin, you name it, and Leanza has done it. I've also really appreciated the staff at Hair, I've talked to many of the other stylists and have always had a positive experience. The salon is always clean, and comfortable, and I've never had any issue. The prices are also super reasonable and I love the products they use! I have since moved to Hampton and still come back to Richmond for Leanza to do my hair and don't plan on stopping anytime soon!

    Photos
    HAIR the Salon. - HAIR the salon 2015

    HAIR the salon 2015

    HAIR the Salon. - Kelsey with her new extensions!

    Kelsey with her new extensions!

    HAIR the Salon. - All natural nail polish

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    All natural nail polish

    Cindy and Co - massage - Updated May 2026

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