I was super excited about finding this place - with it being so close to me. I walked into the…read moresalon to introduce myself explaining, that I recently moved into the area from Los Angeles and was looking for a stylist. I asked if anyone was taking new clients- and all the stylist just stared at me. Finally one coldly said "there is a card right there," and pointed, then turned back around as if it was too much of a bother to hand me a card, or even talk to me. A couple of weeks later I tried calling several times to see if I could make an appointment and left a couple of voicemails, sadly I never received a call back. I thought with it being a small business they would want clientele.. but I guess not. Super disappointed. Not sure of if the owner is aware of how her employees are treating people.

Made an appointment to this salon(?) with Kim. Beyond disappointed. I got there and immediately she…read morestarts asking if I want a full highlight..yes I say thats what I booked with owner. She messes with my hair and looks at her watch and then says I don't know if I have enough time for all that. What? Ok, I said maybe I'll just go somewhere else? No she says I'll do my best. YES I should've left but I didn't. So she proceeds to bounce me back and forth from the sink to the chair adding bleach then toner then shampoo & rinsed, repeat toner and then oh no she's messed up the top, let's try again! I went in telling this woman I want cool, white no ash, no oranges, no yellows, no browns, no gray. So she lets me sit while her other two clients come in and she proceeds with them! All the while their salon dog hops up on my lap. Not a fan of small dogs, but I had a lab so it wasn't a big deal I just found that odd. So if you're allergic or afraid of dogs you might want to pass on this salon(?). Anyways long story short and 6 hours later I walked out with the same hair color as when I came in only shorter and completely fried! To be honest when I was looking at it before I left, it was bad but the color didn't seem horrendous in their lighting. But when I got outside to my car, OMG When i arrived home my husband asked if I changed my mind on the color? I cried.... y'all be the judge I am posting pics! I've covered my face as I'm extremely embarrassed! AVOID THIS PLACE!!!! I will be turning them into the DPOR! Now I have to wait at least 3 months to have someone try and fix my multi colored hair that has split ends, and is uneven. I called and talked with the owner Becky, all she kept saying was come back in for her to look at it. This is after I sent her several pics of my hair outside in the daylight. She was no help whatsoever. What are you going to do to fix my hair lady? Nothing. You can't put more product in it at this point! So Kim fried my hair and Urban Escapes basically stole $200 of my money! PATHETIC!!!

Nice people, convenient scheduling, reasonably priced. Great Haircut - quality skill!read more

So I must say I absolutely love this Salon. The atmosphere, vibe, stylists are all amazing. I've…read morecome in there 3 times already for model calls and my stylist Reece was so down to earth, very knowledgeable of what she does and passionate about it as well. She helped me so much and I love the fact they actually take the time to sit down talk to you get to know about you and what you are trying to achieve amd then discuss step by step their ideas and process. Ive never had a bad experiance and I will definitely keep going back. Sorry ladies it's taking me so long to make a reciew!! Thank you Reece for making me look amd feel so beautiful and hoping out of your way and thank the rest of you ladies for your kindness and all you do!!!

Joshua is an amazing hairstylist/artist! He listened to my hairstyle desires with photo…read moreinspirations and gave me the most exquisite haircut and color highlights ever! It was also nice meeting Andrew, who was absolutely delightful over the phone and in person! I look forward to my next visit with Joshua in May! Peace and Gratitude, Robin

I just moved to Richmond from NYC and and am super picky (neurotic?) about my hair. Joshua at 1213…read morecame very highly recommended and I booked an appointment. Wow! Joshua did an amazing job... perfect cut and beautiful styling. He listened carefully and produced exactly the look what I wanted. Thank you Joshua!

I love love the value you get when coming here. My stylist Lauren is absolutely hands down the…read morebest stylist that has ever done my hair. I can walk in and tell her to cut it how she wants and I always absolutely love it. She knows me and my style and always does something that she know I will love. I will never let anyone else cut it again.

From the owner: The Hair Cottage is dedicated to the entire perception of beauty. We specialize in hair color,…read moresuperior cuts, and styling for men, women and children. We love our customers.

Cheri is amazing! I feel like a million bucks after having my hair highlighted. She has so much…read moreexperience and is the color queen!

Very Good stylist, she did exactly what I wanted. Would definitely use again. Reasonable prices.read more

Tsing did a great job and was very kind. The salon itself is no frills. Only deducting a star…read morebecause they aren't equipped to properly style curly hair-no diffusers. Kind of a bummer as it would be nice for curls to be properly styled after a cut. However, as someone who generally goes into Richmond to have their haircut Tsing did a really good job without the RVA pricing.

Horrifically Horrible…read more Girlfriend got a haircut that has not stopped crying since. She was set to have Maria cut her hair and they went over what she wanted. Right after I walked out Carole decided to take over and went a different route than she wanted. The original plan was shoulder length and the end product was a small Afro on a Chinese woman. Carole took advantage of her limited English and just kept overcharging, cutting and adding product. After adding an additional $100 to the estimate she demanded a $45 tip. If you go there do not let Carole anywhere near your hair. She is horrifically horrible and service and a very rude woman.

Rachel Davis Studio has been my go to salon for YEARS! Rachel is an incredible stylist. Highly…read morerecommend.

I was a client for a few years from around Covid to a few years ago and would go monthly. I got the…read moresame thing every month and loved the stylist I was working with. one day, I called to confirm my appointment because I put it in my phone incorrectly. Tje salon owner gave me an attitude and says she was with a client. I asked when she would be done because I was trying to make another appointment at that exact time. She told me my appointment once again with an attitude. a week later, I received a text from my stylist and was told I was no longer allowed back and my appointment was cancelled. that left a terrible taste in my mouth. especially because nothing had occurred except me calling. I ended up finding a wonderful salon that takes care of me and catered to my busy lifestyle and schedule. I wouldn't touch this place with a ten foot pole if it were the last salon in existence.

I had my hair toned cause I try to do it myself and instead of making my hair blond it turned RED!!…read more Lauren was super nice and got most of the redness out, I was so happy!! She also advised for a deep conditioning and my damaged hair came to life! The salon is super nice and everyone was great! After her advice, I got an appointment for a trim with Epiphany, honestly they are very professional and have specialized services for everyone. I'm happy I found them!!

Fantastic job, amazing energy and stoked about a dry cut so I didn't have to take a day off for a…read moreprofessional cut!

I've been going here since I've been 10 years old, love the owner super friendly and amazing person…read moreand hairstylist!! Also has tanning salon in the back beds are super nice and clean

I absolutely love this salon. I've had hair issues for years and went to Hair after noticing how…read moreawesome one of my friends started to look. Since I've been seeing Charles at Hair, numerous friends and family members have asked where I'm getting my hair done because it looks so much better than it had - many of them now also go to Hair. Charles, Crys and Caitlyn treat their customers like family and are always so welcoming! My mother has Alzheimer's and they are so, so kind to her there - she is always excited to go see them, and that is a rarity.

I have been getting styled by Leanza since 2017 and can't even tell you how much I have appreciated…read moreall she has done. She is great at talking through every idea of hair color I have wanted and I have always left more than satisfied. She takes the time to build a relationship with me that has really helped bring everything I have wanted to my hair be more. And trust, we've done it all, black, blonde, silver, brown, highlights, keratin, you name it, and Leanza has done it. I've also really appreciated the staff at Hair, I've talked to many of the other stylists and have always had a positive experience. The salon is always clean, and comfortable, and I've never had any issue. The prices are also super reasonable and I love the products they use! I have since moved to Hampton and still come back to Richmond for Leanza to do my hair and don't plan on stopping anytime soon!