I am writing to express my extreme frustration and disappointment regarding the tankless water…read moreheater your company installed at my property. We have spent 2 years dealing with inconsistent hot water, since you installed a new tankless water heater and as of now, we have no hot water again. This has been an ongoing issue; the original unit was installed just over 2 years ago and was replaced only a year later with the same model. Given that the replacement unit is now failing as well, it is clear that this specific model is unreliable. We are requesting a replacement with a completely different model to resolve these persistent issues once and for all

DO NOT HIRE OR SO BUSINESS WITH THE LIARS AND THIEVES!!! IF…read moreI could give them negative stars, I would. And here are the reasons why I would give them negative stars. 1. Overpriced. It cost me over 600.00 dollars for a new anchor bolt installed. Then, I was quoted 1,800 for a basin replacement.... And I had to provide the basin 2. Poor quality of work. My tech Destin obviously did not know what he was doing. Not only did he not only not change the flange, install a new seal, caulk the toilet, he didn't even tighten the toilet down!!!!! I called because I saw my anchor was rusted away and the toilet was rocking.... My toilet is still rocking and now my toilet is having issues flushing. 3. Customer service. I have called times. Every time the very nice dispatchers would apologize for the inconvenience and say that they were trying to contact the manager. I was told that the manager would call me back soon. And guess what, he still hasn't. I am truly disappointed in a Christian.

My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Very rarely do you get support from an HVAC company that results in looking forward to potential…read morefuture projects, but Tom (owner of Universal) did just that and provided amazing service today. I own lots of properties and have had my share of hvac issues as an owner and landlord. Tom came to my house, went above and beyond checking everything on both of my systems (when he didn't need to), diagnosed the issue with my upstairs system, actually fixed things fully right then and there, and then charged me a very reasonable service cost. If you have any HVAC issues in Philly and don't want to be ripped off or misled, you should call Tom!

Yanni came within an hour of me contacting him, and resolved our issue quickly. Highly recommend!read more

Top-notch installation of HVAC. The crew was professional and knowledgable and quite thorough. They…read moreadjusted the system exactly and ensured that there was proper circulation of air in our whole office. The discomfort between the two is incredible!

Fuel oil prices are obscenely high compared to four other local companies in Central Bucks. Sorry I…read moredidn't cancel my account with them a year ago. Very argumentative when I called to cancel.

Having an issue with my furnace. They won't even send someone unless I agree to a one year oil…read moredelivery contract at $3.59/gallon which is .40 higher than the local average. Way to gouge people in their time of need.

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

Al came out after I had gotten a few other estimates. I couldn't believe how much less he charges…read more than any of the other HVAC companies I contacted. He repaired my heat pump. He is absolutely the ultimate professional. He really knows his stuff and he treated me like I was family. His only concern was that I was happy with his work, which I was. He was professional, immaculate, and extremely polite. I can't recommend him highly enough.

From the owner: Alan Lee Litvin RST / Retired Shop Teacher…read moreHeating & AC Specialist Master Technician Licensed & Insured Extremely reasonable prices Old time craftsmanship Modern tools & equipment 24/7 Churchville, PA 215-917-8451

I turned to Yelp to find an HVAC company to install a natural gas heater in my garage. I came…read moreacross Northampton Heating and A/C and was happy to see 1) they were local and 2) all the 5 star ratings. I figured all those 5 star ratings couldn't be wrong. And happily they weren't. Throughout the whole process, from quote to installation, Bill was informative, friendly, neat, and professional. He took pride in his work and genuinely appreciated being able to be of service. He even went above and beyond and replaced a busted vent he noticed on our clothes dryer. I'm looking forward to a warm garage come next winter and will be calling on Bill for any future heating and A/C needs.

Bill Preno is an HVAC rock star. Considerate, professional, and respectful of our home. I found…read moreBill on Yelp and gave him a call to get an estimate on a new furnace and air conditioner. He returned my call on the same day, listened patiently to my concerns, and we scheduled an appointment. Bill showed up on time and wore shoe covers, which I really appreciated. He took careful measurements and wrote up a proposal for the new system. Compared to other HVAC companies, Bill's proposal offered the highest quality system AND the lowest cost. Having a system that operated quietly was one of my top priorities. Bill went above and beyond to make sure that happened by customizing the ductwork with insulation and decoupling the supply with a special rubber material. The results exceeded my expectations and I am thrilled with how quietly it operates. During the installation Bill and his technician Dom put down canvas and tarps over the entire area between the entrance of the house and the install space. They worked carefully and efficiently and it was clear to me that they cared about the quality of their work. Choosing the right contractor is the most important part of any home project. I would highly recommend Northampton Heating and Air Conditioning to anyone looking for exceptional HVAC service.

Never showed. Told they would call 30 min ahead around 4PM. I got home from the gym and called them…read moreto make certain they were coming and I was told they would be there within an hr but they never showed. He text at 5:15 was they had a hicup in the system and didn't save my address. I'm sure it being 5PM on a Friday had nothing to do with it. Won't call them again for service.

We contacted Accutech after our heater stopped working before it gets to the cold season. They…read moreresponded right away. Bruce tried to solve the issue over the phone to see if it was a simple fix. It was not. They scheduled us an appointment as soon as they could and fixed the issue with true professionalism. To say that we were super impressed with the entire process is an understatement. Amazing company and wonderful experience. If I could give more than 5 stars, I would. 100% 5 STARS!!

Update: Owner…read moreresponds 15 months later to "correct" that yes they called at 2pm (the very end of the window then they were supposed to BE HERE) you know because people don't take off work to be home within those hours.... And then offered to help as if we didn't have to fix it then, 15 months ago. Sam is definitely making his grilled cheese...at night.

To answer the previous removed question. Last name begins Bam. That's as far as I care to go. Very…read moredisappointed that my distrust of businesses like this was proved right. Any business like this - heating, plumbing, electrician, etc have you over a barrel because you HAVE tobuse them, and they stick it to you. We got a lesser heater with vastly easier instalation (thanks to me), yet paid 1k more.