I am a recent renter and so far things have been fantastic. I moved in right when the huge winter…read morestorm hit. The heating units were not built to keep up with the cold and maintenance brought space heaters right away. They replaced my dishwasher as soon as I told them it was broken right after I moved in. They have been responsive and receptive. They salted and scraped the outside walkways when we got feet of snow, and they keep the property looking nice too! I feel I'm really getting bang for my buck and it's worth the rent. If anything changes, I will for sure update!!!

Please stay away from the company. They fine the heck out of you, keep all tenant late fees and pet…read morefees, charge you for evictions. If the tenant chooses to not pay your SOL. Truehomes screening process is awful they prob in a tenant with a history of rent fraud. STAY CLEAR of truehome

Heritage is a property management company that offers well maintained homes at a reasonable price.read more

Predatory lending at it's worst. Homes are severely damaged if not condemned. Prices are easily…read moredouble even the most generous appraisals. Interest rate at 8%. What they are selling is a dead-end and perpetual debt. What they are doing may not be illegal but it is most certainly unethical in every sense.

Need 1 bed room pet friendly for January 30 my house is in process to be repaired from fire…read more And my orientation is one year old,he is my support dog.He is very quite

I am very much looking forward to finding someone else to manage my property; if you work for…read moreanother property management company and would like my business, please contact me. Horrible communication from the start. We agreed on the rent to charge, I found the tenant and did all of the heavy lifting for them. I find out almost 3 years into it that they've been charging my tenant an extra 2% for "payment processing", which is absurd. They also refuse to put this on the monthly statement; I see that to be pretty sketch and I speculate there is something shady going on there. They find every excuse under the sun to delay sending me the money they owe me every month, which they failed to mention in the beginning that the absolute earliest I will see the money is on the tenth of every month (which is okay, I've adjusted my budget accordingly, but I sometimes won't see it until the last week of the month with no heads up at all). It has taken them about 2 years to figure out how to send email notifications when a statement is available, so for a while I had to keep guessing on when to check the online owners portal (which is not user friendly at all) for statement and walk through reports. Glad they are finally caught up there at least. I've had countless issues over the last 3 years with them specifically, and every time I reach out to ask them a question it is a draining process for one reason or another. I'm glad we get a resolution, but most of the time the issue stems from them and it is me that is paying for it with my time.

documentation for court made today; "04-12-2021, 1515 hours PST…read moreAs a follow up, we contacted Duke Energy @ 1-800-644-6900 at 1455 hours, the number and address stated in the welcome letter provided UNSIGNED by Sunset Property Solution for the apartments located in Little Rock, AR, SPS manages. Spoke to C/S Morgan.  we related the letter we received to establish electricity at 1016 McGowan Street Little Rock , AR property for establishing eclectic account and to transfer service into tenants name as required in the email regarding the lease start date of 07-01-2021. Morgan related to me, Duke Energy does not provide electric service at all to the State of Arkansas and could not even look up the service address as it's not within thier contract for electrical services. Thus, from a preponderance of evidence provided above by Duke Energy, the letter received by Sunset Property Solutions, subject to a chargeback fee of up to $250 would be considered false and defective upon it's face as the contents within are in accurate and false. This is to establish a paper trail for civil redress later to show the contents of the letter, (now twice is incorrect) and in fact would be considered false and a threat to access a $250 "chargeback fee" to the tenant of record; for the effective tendency date. As such, we are hereby notifying your firm, SPS partners aka: SPS management group LLIC of our thirty (30) day notice to sue notice for false and misleading advertising to wit, forcing tenant to succumb to false tactics by such entity to force such tenant to purchase Electricity by such trick and device when in fact such "electric" service is not even deemed necessary in the written contract as electricity at said location is "included" in rental contract.  Thus the threat of a chargeback fee is also deemed threatening due to such trick and device. By incurring time, and effort to counter such false claim(s), one can reasonably conclude tenant can be said to incur out of pocket  costs to defend herself/himself which will amount to nominal damages (nevertheless damages to perfect a valid tort claim) incurred to prove the elements of a tort claim against the corporation, management, and it's officers of SPS." Thus, to all prospective tenants, beware of SPS corporation, as this example shows that SPS management and its corporate officers, presidents BOB GURR and JOSH SILONI, co-presidents of SPS Management Group LLC are absolutely clueless and have no idea what is going on below thier belt in terms of operations management supervised by MORGAN WRIGHT, who plays cleanup on isle 5, being the Director of Marketing at the 3051 Corporate HQ located in Cincinnati. Therefore, I contend that prospective renters and tenants be advised, as the first rule of investigations is that for every 1 complaint file, there are usually 10 others that are swept under the rug by "gatekeepers" so that corporate officers do not have knowledge and/are insolated from such incompectance. Being a previous law enforcement officer and investigator for the State of California, and moving to go to law school back east, I do not take such incompectance lightly, even BEFORE I even move into a property managed by SPS. Thus prospective tenants be forewarned. Frankly, I did not want to have to right this, but the incompectance and being lied too (twice) saying this was an accident, gives me no alternative but to sue for redress against such incompectance and act(s) for alleged false and misleading information that can lead to "damages" a requirement to show a valid tort claim, thus as ABA Paralegal and I have personally have filed over 500 criminal and administrative actions, so know what elements to prove and can successfully show such damages if needed to do so, a required element for tortious conduct by said corporation.

From the owner: Since 2014 Sunset Property Solutions has provided high end remodeled apartments in the…read moreurban-centric and popular neighborhoods of Cincinnati, OH. Our mission is to change the perception of a real estate investment firm by acting with the utmost integrity, professionalism, and ethical standards, and that to us, a real estate transaction must be a win-win solution for everyone involved. Expect nothing but the best from our apartments and enjoy the cities best locations with luxurious accommodations that won't break your budget. All our apartments are walking distance from Cincinnati's finest restaurants, parks, and bar districts. Let us help you in finding your dream apartment by contacting us today!

When we learned we were expecting our second child, we knew it was time to think about putting the…read morehouse on the market. We lived in a 90 year old Hyde Park home on a busy street with hardly enough space for our growing family. We were very skeptical about listing the home because we hadn't lived there but a few years, and were unsure of how we would fare financially. We called Team Synergi out to discuss our options. Jen came out and went over her marketing plan and pricing strategy to sell the home quickly and for top dollar. Boy was she on target. We went forward and listed the home and no sooner than a week later did we have multiple offers on the house. Ultimately, we were able to negotiate a deal for more than our listing price! We never even considered this was a possibility, and were absolutely delighted with the results delivered by Team Synergi.

From the owner: Buying, selling, and investing in real estate. Business management and finance.read more

Wonderful staffing and emergency service! Needed some quick help and they were there fast and super…read morefriendly on the phone . When I have questions, they always get back to me in a timely fashion. Great to deal with such an honest and friendly team !!!

Has zero concern for mold in my window AC unit in my bedroom. Told me I can "not use the unit" if I…read morehave a problem with the mold. They have no competence of the health & safety hazard this presents.

Amazing service, very professional and polite and knows how to get the job done very intelligent,…read moreand will be able to get the job done no matter the case

From the owner: Need help managing your AirBnB/Vrbo or short term rental properties? Or maybe you would just like…read moreto free up your time! We offer several services to help you. From full management check in/outs, complete communication, cleaning & maintenance, optimizing your listings, marketing, property inspections, interior decorating and more! Our goal is to give our clients 100% freedom and satisfaction as well as our customers a memorable stay they won’t forget!

As good as it gets! The highest recommendation!…read more We dipped our toe into being a landlord. We knew we wanted to go with a management company, so I researched about 5 of them. My experience at EquityTeam blew my the other experiences (which were good experiences!) out of the water. John returned my online inquiry within about 15 minutes. He was personable and easy to talk to. I had a hundred questions and explained everything was new to me. He answered everything in detail; you just get the sense from talking to him that he's an expert in his field. ET is local, which is huge for us. Some of the other companies are regional with offices in Michigan. We worked with John through the on-boarding process. He is awesome to work with. Always ahead of the problem. He had the house up and listed quickly and the property was rented within a couple of weeks. The high-level of service hasn't stopped there. John is available to answer all of my questions (I'm still new... so I still have a ton) and provides the same helpful detail that he did when I was still shopping for management companies. I honestly couldn't think of a better scenario if I tried. Simply exceptional managerial work from top to bottom for about 5 months now.

Non responsive, discriminatory leasing practices, and incredibly unprofessional and disorganized…read morecompany . I worked with Andrea Ceja and John W on leasing a home on 10/14/25 . Andrea decided the first day we spoke that I as a single mother would not be leasing a home, she made disparaging comments about me being the only one on the application and blamed decisions she made on John when questioned and refused to answer simple questions regarding the leasing criteria and denied my application. It seems she has no oversight on approvals and denials and it is all decided at her bias. John played completely clueless and neither of them responded to my questions. This is my second time working with this company and I do not advise it.i have heard that even the homeowners as well as residents renting from them have a very difficult time getting ahold of anyone... Update: As of this morning 10/22/25 immediately after my public review I have received a private response that is still wildly inaccurate and lacking proper documentation. After reviewing several other 1 Star reviews left for this company I have begun the process of filing a Housing Discrimination Charge Against the registered entity INVESTOR SUPPORT SERVICES LLC via https://cms.civ.ohio.gov/WebForm/UnityForm and I encourage all others who have faced similar challenges with this company to do the same.

I loved my apartment. It was very spacious and relatively quiet. Management relies heavily on a…read morechat bot to answer questions which causes a lot of confusion. Maintenance requests would be answered in a reasonable time. The trash was never picked up on time. We'd go weeks without the dumpster being emptied. They do schedule tours of your apartment to potential tenants once you give notice that you're not renewing, so be mindful of that. They also charge for every little thing, so make sure you follow the check out list precisely.

If I could give this place zero stars, I would…read more Angie, the leasing agent, was deceptive from the start, and both the assistant manager and property manager seemed far more interested in escalating problems than solving them. At no point did management make a genuine effort to provide solutions or address concerns professionally. I would strongly advise against renting here. Beyond the poor management, the utility costs are outrageously misleading. I paid more in monthly utilities for this apartment than I did for an entire single-family home--approximately $270/month here versus $160/month in a house--due to the way they categorize and present utility charges. Their explanations around these costs felt intentionally misleading and deceptive. Between the dishonest leasing practices, combative management, and inflated hidden expenses, this has been one of the worst rental experiences I've had. Rent here if you enjoy being misled, overcharged, and treated like your concerns are an inconvenience.