Title: Beware of this Home Warranty Company - Shockingly Poor Service and Disregard for Customers!
Rating:
I cannot stress enough how strongly I discourage anyone from getting involved with Cinch Home Services, if I could give it a 0 star I would. as they have provided an absolutely abysmal experience. It has become abundantly clear that this company only cares about receiving monthly payments and shows zero concern for their customers' well-being or satisfaction. No compassion or empathy for their client needs.
My nightmare began when my fridge broke down, leaving me without the essential appliance for almost two whole months. With the hope of quick resolution, I promptly contacted Cinch to avail of the services I was paying for. Little did I know, this was the beginning of a seemingly never-ending saga of delays and empty promises. The repair company they provided, BEST APPLIANCE INC, never picks up the calls, does not respond to emails, never showed up to 3 appointments without any notice and just not a great company!
From the very outset, their customer service representatives showed a shocking lack of competence and empathy. It appeared as though they were reading from a script, robotically repeating the same reassuring phrases without any genuine interest in resolving my issue. Each time I called, I was greeted with a disinterested individual who seemed eager to get me off the line as quickly as possible.
Despite explaining the urgency of the situation and emphasizing the importance of having a functioning fridge, Cinch consistently failed to prioritize my request. They consistently delayed the repair process, leaving me without any updates or information on the progress of my claim. It was as if the concept of customer satisfaction simply did not exist in their realm.
To make matters even worse, any attempt to escalate the issue or seek clarification only served to deepen my frustration. Their so-called "supervisors" were equally disinterested and unhelpful, offering nothing more than false promises and vague explanations for the ongoing delay. It became overwhelmingly evident that their goals revolved around retaining my hard-earned money while providing me with nothing but subpar service.
It truly baffles me how a company can operate with such a lack of integrity and concern for their customers' needs. The fact that my fridge has remained unusable for nearly two months without any resolution is beyond unacceptable. A home warranty company is meant to alleviate the stress of unexpected appliance failures, but Cinch has only added to my troubles and increased my frustration. Monthly payments and claim deductibles is their top priority, everything else you get if they chose too.
In conclusion, I strongly advise everyone to steer clear of Cinch Home Services and Best appliace repair, Their sham of a service, dismal customer support, and complete disregard for their customers' well-being make them a disgrace in the home warranty industry. Spare yourself the anguish and inconvenience by choosing a different provider who values their customers and delivers the service they promise. Excuses don't fix problems! Solutions do ! And as of today my fridge is still not repaired from my original service call in early July! Unbelievable man !
Sincerely
Carlos gomez read more
