How fast can you run? Absolutey horrific They will do everything not to pay. Also, they have a hard time getting for example for my AC. They all say that getting low on pricing. When my AC was finally diagnosed, I was told that it was not covered. When I asked why they say that it's modifications and upgrades. Then I what those modifications and repairs were. I conveniently got disconnected. It is better to put your money in the jar with no interest this shitty company. Take my word for it. Run run run. read more

Our heat pump went out several weeks back and cinch came out and said that it's basically broken, but Cinch would not pay to replace it but only patch it up. I had an appointment today between eight and six and then later was told they would be here between 430p and 5:40 PM. I received a call at 3:30 PM which I was unable to get but I was home. They then stated that the appointment was canceled due to not being home, but we were in fact at home. The technician did not even leave a message or try to text and there was no way for me to reach them, cinch or Sears to speak to an actual customer service rep. I tried calling back five minutes later without any answer. Very frustrated with this company this is not the way to treat customers. read more

Do NOT get Cinch Home Warranty. I have wasted money, time, and life force that I will never get back trying to get heat during the winter in my house. They contract unreliable, unskilled technicians, have no customer support, and will give you the run around. The poor customer service reps in the Philippines must be tired of saying "I understand your frustration "I have heard it 50 times. Save yourself the sanity and don't sign up. read more

Called for Dryer repair in January. Technician wasn't able to come until early February. When the technician finally came, he said something about the glass needing to be replaced. Since I wasn't hearing anything about what was going on, I finally decided to call the Service Provider first (who said they were waiting for approval from Cinch), then Cinch (who said that it wasn't covered!). How was anyone even supposed to know that, if nobody told them?! The plan documents say that ALL components and parts are Covered, except those shown in the Not Covered section ... which is the Temperature Booster & Steam Nozzle. I've been paying almost $60/month for at least a couple of years ... for what looks like nothing! I'm very disappointed with this home warranty repair company. Probably better off saving your $60/month to buy a new appliance when it breaks. read more

I would give a ZERO if that was an option. Your company is a scam!!!! You take people's money and you do not provide the services we are paying for. Your case managers are robots. They have no training in customer service. We have been waiting 4 weeks to get our dishwasher repaired. I HAVE TAKEN 6 DAYS OFF WORK WAITING FOR TECNICIANS WHO CANCEL LAST MINUTE. In the past we had our downstairs flooded by one of your service providers. I don't know how you are in business. I will share my experiences on every social media platform. This is not ok. Please don't give your hard earned money to this company. read more

Zero stars. Negative stars, if that were possible... So we got a Cinch policy when we bought a house. We paid about 800 extra to have some plumbing and other extra coverage. We ended up having a clogged plumbing line. We called Cinch and they said they didn't have anyone in network in our area. However, if we paid the 200 dollar deductible, they would be happy to let us call around and find one ourselves. We paid the deductible and found a contractor to fix the problem, after jumping through a series of Cinch-devised hoops. We never did speak to anyone who didn't have such a heavy Indian accent that we could a treally understand everything they said... The contractor charged 300 which was the limit that Cinch would cover without more hoops to jump through, involving possibly days without the use of our water. Cinch approved the repair and stated a 100 dollar check would be approved to cover the difference between our deductible and the price of the service. The next day, the "fix" that the contractor deliverd was no longer a fix. It required more work. We paid for that service and submitted the claim. Cinch stewed over this for some time and then denied the claim altogether. We had to pick a fight with them to even get our deductible back, which they were going to keep. I can't say enough bad things about this company. Their warranty isn't worth the paper it is written on. Their customer service is terrible. It is automated to the point of frustration, and then when you finally do talk to someone, it will be in a language that only resembles English. Choose another company. read more

Gave excuses in the fine print of the contract for anything that costs them. Tried to charge the 100 dollar fee twice for a single problem by claiming the problem was fixed when it was not. Cinch encapsulates the problems with these types of warranties: Their business is set up to sell insurance and collect deductibles, not to be effective in actually providing repair service or fixing the covered goods. read more

Attempted to get pool pump repaired. Was told they have no providers and to find my own. I had to pay $135 for diagnosis as well as quote for $309.68 for repairs. I paid $100 for service fee to Cinch and they aren't wanting to refund even though they did not provide anyone to come out and look at pump. As well, only want to cover $195 for repairs stating the cost my company is charging is above what they believe it should be. If you are unable to provide a company to even look at issue let alone repair it, how are you to tell me how much it should cost and how much you will pay? Unbelievable... read more

Your service is horrible. Our AC went out Tuesday, July 1st and we still don't have AC on Friday, July 11th. We have to wait another weekend due to Authorization being Monday thru Friday. Does your company realize that things break and you need approval on a weekend. First vendor ghosted us and your company had reassigned to a vendor that has been wonderful. However, we live in Texas in the month of July with no AC is absolutely unacceptable. Please get this fixed. read more

I almost never write negative reviews, but the actions of Cinch (my home warranty company for several years) were so egregious that I want to share my experience with others in the hopes you can spare yourselves similar problems. (1) First, Cinch hired and sent to my home a technician who was hostile, yelled at me in my own home causing me to feel unsafe, and walked off the job without completing the work. No apology or explanation for their technician's behavior was provide by Cinch when I notified them. (2) Second, Cinch denied a claim because I refused to defrost a piece of equipment in my home that I was told by the Cinch's technician would "flood my home" (the technician also recommended against it); Cinch's flimsy excuse in denying the claim was that the defrost was "necessary" for them to better assess the equipment before they could approve a replacement - basically, grasping at any poor reason to deny the claim. (3) Third, and the worst experience, Cinch selected a replacement product but failed to due proper due diligence on all associated costs, and so when additional costs arose later in the project, they refused to cover them claiming they were "code upgrades" (not covered). However, I received documentation from Cinch's technician that proved the vast majority of the costs (80%+) were NOT code upgrades. For Cinch to select a product and then fail to do proper assessment of the product and then refuse to take responsibility for their mistakes and force their customers to cover these costs out of pocket - absurd. I STRONGLY recommend against Cinch and ended my warranty with them as soon as possible. read more

Stay away from this SCAM company! Repairs take forever and thats IF they can actually find a service provider. Raised my rates for no reason with no notification. Took 3 months to replace my refrigerator, a month to repair my washer but this last one takes the cake. Claim for clogged toilet, took 2 weeks to even schedule a service then the guy never shows up so they tell me to find my own plumber AFTER I paid the deductible which starting this year is apparently no longer refunded. I get a guy, he comes and jets the toilet and removes the clog. I paid out of pocket as they instructed and sent the receipt. Now they they are saying its not covered!! I was already looking for a new warranty company after 6 years with cinch and this is the final nail in the coffin. Im DONE with cinch! read more

Cinch finally blocked me on facebook for calling them out. I am on month 3 with my ac repair. THE DELAYS AND RED TAPE ARE INTENTIONAL. They only work with 3 hvac companies for the vast majority of florida because the hvac companies are in on the delays and the scam. All customer service is off shore and 3rd party. They are a bunch of cowards and SCAMMERS. If you call the Cinch 3rd party sales phone humber at 844-953-2764, they can escalate a message to a USA based Cinch representative. The scammers even outsource their sales department because they need to outsource all their complaints. A usa based Cinch representative called me to monitor my repair after I got the attention of Cinch on facebook. Her number is 954-845-2269. Cinch is trying to hand off $360 of repair work as "modification". The "modification" is a necessary repair that does not meet the contractual definition of a modification. The rep told me 1) that the tech is responsible for interpreting the contract 2) Nobody at cinch could make the decision on what is covered and what is not covered. 3) she suggested I pay someone else to do the "modification". The person at that number did not sound like a cinch employee. They had a direct line of contact with my HVAC tech. I am confident the techs and Cinch are colluding to rip off their customers on larger repairs. It is intentionally horrible and a scam. read more

I'm going to try to make this short. I put in a claim with Cinch for my 2 year old refrigerator which was very easy an (Carolina Appliance) came out many times trying fix the issue but they are a joke to deal with. They were clueless on why it was not working they finally just closed the ticket stating it was repaired bc they got tired of coming out. I was able to Talk to Jasmine from Cinch and they sent out a new refrigerator within 6 days. I don't think Cinch is a bad company they just need to find better venders to represent their company that take pride in the their work. Thanks Jasmine SWI read more

Our AC unit failed and we submitted a service request Upon arrival, the service technician stated that our HVAC unit requires replacement its 34yrs old (TRANE Unit) Cinch determined that they wanted to find parts to repair component (that being coils replacement) meanwhile my family and I have been sitting in our home with this unrelenting heat (90 degree plus) days for 2 plus weeks???? Additionally, I have elderly family members staying with me, and Cinch didn't give a got damn!!! Service request went in on July 3rd and we are still waiting for resolution. There service is absolutely horrific, their automated system is complete B.S.!!! And sadly these agents who eventually answer the phone are reading from a script. Unprofessional operation and by far the worst Home Warranty Company on the market. We have to wait on the research department, the authorization department, then whatever else they choose in there process! I have neighbors who have this home warranty and I'm telling them to get rid of it ASAP! Just like we will !!!!! Cinch Warranty is AWFUL !!!!!! We will be making a complaint to the BBB as well!!!! read more

Cinch home warranty is a scam, the contractor they sent never solve the problem but misdiagnose the issue and caused delayed repair and extra cost. They denied refund the service fee which is totally nonsense. read more

On July 19, 2025, I called Cinch Home Services to repair my bathtub. I explained the issue and asked if it was covered under my warranty, and they confirmed it was. I paid the $200.00 deductible over the phone with my card on file. On July 21, 2025, Cinch Home Services sent Key City Plumbing to my home to repair my bathtub. They said that it wasn't covered under my warranty; however, they could fix it for $550. I called Cinch and asked why it wasn't covered. They said that it was covered, and they contacted a different service provider. On July 23, 2025, Allstar Plumbing came out and told me that the bathtub pipe was not covered under the warranty. On July 30, 2025, I called Cinch and asked for a refund of the $200.00 deductible. They said that they have not received a report from the provider. I escalated to a supervisor and said that I would receive an email update. On August 1, 2025, I called Cinch for an update and spoke with a supervisor from the escalation team. They told me that the deductible was not refundable because the provider said the pipe had not been installed properly. I have been in this house for a year and a half without a leak in this bathtub. This supervisor was very rude and unprofessional; she did not listen to my point of view and kept saying, Is that all? is that all? She was determined not to refund the deductible. Cinch Home Services works with the bottom-of-the-barrel contractors who try to get more money from the homeowner by saying the service job is more than the warranty covers. DO NOT USE CINCH HOME SERVICES, ESPECIALLY IF YOU HAVE AN OLDER HOUSE. THEY HAVE A BUILT-IN WAY TO GET OUT OF PROVIDING SERVICE AND NOT REFUNDING THE DEDUCTABLE. read more

I would give them negative stars if it were possible. This entire company is a scam. Under no circumstances should anyone sign up with this company. Honestly, it's easier and far less stressful to just burn your money. In June 2024, my AC stopped working, and Cinch sent out a provider to check it. Due to the age of the system, the provider was unable to repair it and informed me that another provider would be sent. Over the next month, multiple appointments were scheduled and canceled, but most of the time, the assigned providers didn't even bother to show up. In late July, Cinch authorized me to hire my own service provider. The provider came out, assessed the system, and determined that it was beyond repair and needed to be replaced. I submitted the assessment and related paperwork to Cinch. However, they came back with a new requirement, mandating additional tests before they could proceed. I complied, got the tests done, paid for them and submitted all the paperwork, including the diagnosis from my provider confirming that the unit had to be replaced. Over the next four months, I struggled to communicate with their customer support representatives, most of whom are based in the Philippines. Due to the language barrier, these interactions were often frustrating and unproductive. Finally, in early January, Cinch informed me that, despite authorizing me to hire my own provider and mandating the additional tests, they would only reimburse $1,300 of the $2,400 I had already paid for diagnostics and testing. To make matters worse, they stated that I would still be fully responsible for the repair or replacement of the AC unit. To summarize, I am now $1,100 worse off than if I had never bothered with a contract from Cinch in the first place. On top of that, I now have to spend even more money hiring a lawyer to take legal action against this disaster of a company. Avoid Cinch at all costs. Save yourself the time, money, and frustration. read more

worst home service. Guy from T.W.O named Orlando came out to help with a doorbell repair. What a joke-he took payment from cinch for the deductible I paid and reported I had no doorbell even installed. Do not get a subscription with this company. I've been on calls trying to get the issue resolved or very least my deductible refunded. read more

Cinch home services needs to be shut down! I'm not sure why or how my contract was sold to them by sears but they are the worst! I have been without a refrigerator for 2 weeks. There has been no follow up after them stating that there would be within 24-48 hours. I reached out several times and got nothing. I ended up paying someone else to make the repairs needed and asked for my money back from cinch for deductible and they're saying no refund even though the repair wasn't made. read more

ABSOLUTE GARBAGE Company. BEWARE!!! Be VERY AWARE! All of them that Sears is under to include Cinch, TransFormCO, etc... I would NOT do business with them because they are a complete scam. You may have initial luck but just wait they will FAIL at every other respect to include honoring their warranty, paying any sort of reimbursement, telling the truth, etc. Good luck. They are very good at lying, kicking the can down the road, deflecting any sort of responsibility, etc. I have been trying to get a reimbursement check for 3 months now that was authorized and supposedly mailed out 3 months ago. An ABSOLUTE FRAUD this company is. I have requested a Supervisor 4 times and they refuse to put them on the line and WILL NOT call you back. Stay away. Trust me, you will be glad you did. read more

Had a warranty claim in for a refrigerator and washing machine for more than 2 months. Appoint poor quality service providers whom have been at my home for 4 times and every time need to order new spares. Service center calls are poorly managed - they do not have ability and willingness to provide any information and or feedback. Definitely will not recommend them as a home insurance service provider read more

When I signed up I was told specifically what it covered and replaces my "14k fridge". I was Offered me a 400$ coil range to replace my 4800 range. Made a second claim when my in wall plumbing fixtures failed. I was told multiple times and after multiple plumbing visits damage is covered up to 5k and to have a contractor tear out. And order the faucets. After 6 weeks of waiting and paying contractors I just got a random call they are not covering any of it including the faucets. Which were 600$ a piece in wall faucets. This company is an absolute scam. They should be shut down read more

I will be pursuing legal action against cinch home services as well as the company they contracted asset appliance. We have had a service order open with them for our dishwasher for over 6 months. The technician has been to our house 6 times and no work has been done. The second to last time the technician was here he said the part was discontinued and that his manager would reach out. A month later and still no manager had reached out. I sent 47 emails in attempts to get their attention and not a single one was answered. We called their customer service line repeatedly asking to be connected to the manager and she told us she was contracted as well and not actually a part of the company. She didn't have the numbers to connect me to anyone she could only put in a contact request through the portal she was given. We put in no less than 7 requests and still were never contacted by assest services. We called Cinch since we couldn't contact the technician and they told us they would try and contact them but their wasn't much they could do since the diagnostic report from the technician said the dishwasher was repairable. After 6 months and 6 visits I do not believe that to be true. Cinch finally got in contact with someone from Asset appliance and they once again sent a technician. The technician took the top rack of our dishwasher, said he would be bavk in an hour, and left. We have not been able to get in connect with them since so now we might have to file a police report for theft. I have been in contact with cinch 8 times since then and they continue to request more time. They also refuse to connect me to a manager. I hate lawsuits but I truly don't feel like I am left with any other choice. Whatever you do, do not waste your time or money with this company read more

This home warranty is NOT worth purchasing. They do not pay for most things that we've had go wrong and take a really long time to process and communicate about issues. Specifically our fridge and freezer went out and even though we told them the brand (Maytag), they sent a repair person who only services GE appliances. So we had to wait longer for another company. That company determined that the friedge should be replaced because a repair would be so costly but now they want to repair the fridge which means waiting even longer for them to find someone. We are going on two weeks without a fridge. We have a 3 year old, so needless to say this is not a good situation to not be able to keep things cold. I would absolutely choose another company for home warranties and we'll be cancelling our coverage. read more

4 weeks and the AC unit is still not repaired or replaced. Cinch and the provier Florida Pro keep passing the buck. Takes a lot of work to even get a human on the Cinch phone and when you do the answer is "we will send the provider an e-mail" Aftet that nothing happened. Still Waiting. read more

This company is an scam. I been paying monthly fees and a year with company my refrigerator is not working and they came, pretend that he was resetting the fridge tell me that tomorrow will work... Next day I called again because of course that was not working and the representative tell me that they don't cover what my fridge have which he didn't know what was the issue.... Don't put your money in this company... We just lost a lot... read more

This company is absolute garbage. I have had two claims with them in three months. The first time it took two days of phone calls, 10 days of waiting, and two different technicians to get my furnace fixed. IN DECEMBER. Four days ago, my water heater was leaking all over my floor. I contacted Cinch and they had a plumber out the next morning. He told me the unit would have to be replaced because it was leaking from the bottom. He said they should have approval to replace it by the end of the day. I did not hear from Cinch until the following afternoon. I explained that we have a non-refundable trip planned for next week and also we would like to be able to shower in our own home, and was told that they "understand" and "apologize" but they could not guarantee that they could get my water heater replaced within a week. I do not think it is unreasonable to expect that they make the repair in a week. So I cancelled the service request, cancelled my contract (the company agreed to waive my cancellation fees because I posted a bad (honest) review on Consumer Affairs. I cannot stress enough how terrible my experience has been with Cinch Home Warranty. I would not trust them to make repairs to a doghouse. Their customer service people just toss platitudes out at you, and the "case manager" they assigned to both of my claims was terrible. She never answered the phone, and when she would call me back, it was between 24 and 48 hours after I had left the message. Same with responses to my emails. Just an overall negative experience, and I would much rather just pay for repairs to my home out of pocket in the future. They claim to care about their customers, but they did not seem too concerned about leaving me without hot water in my home for an indeterminate amount of time. read more

Cinch Home warranty services - customer care/escalation are the worst. I have been paying premiums from past 11 years. They sent 5 different service vendors /technicians from different companies but yet are taking more time to diagnose the issue. I paid premiums, $150 deductible , 6 weeks of laundry bills as I used it outside but yet they still still say they have a policy in place which takes an additional 2 weeks minimum. I have their voice recording and wanted to understand how can i file a lawsuit with the. read more

The last six months dealing with this company has been awful. If I could give them a ) I would. They are a home warranty company that gets my monthly payment every month and my deductible every time I call in an appliance. During the last six months, I have had two appliances that needed fixing and they both have taken approximately two months to resolve. This company contracts service jobs out to other repair companies. The problem is, they don't have follow up and they send unqualified people to your house to fix problems which add to the wait time. It has been almost two months, and I have had three repairmen come and still I don't have a working refrigerator and they keep telling me to wait wait, wait. Who wants to keep waiting and unable to put food in their house because the refrigerator doesn't work and have to buy ice everyday to keep medicine cold and bare necessities. I have been waiting for parts to be delivered for over two weeks and the repairman has not called to schedule another time to come and there is no guarantee these parts will even work like my washer a few months ago that they ordered arts for three times and still couldn't get it to work. This is bad business for you to have any consumer wait this long for anything and the problem still exist. So please take your money and go somewhere else and use another warranty company because clearly, they don't care about the people who are paying them and paying for these warranties. So, two months and three repairmen later and I STILL DONT HAVE A WORKING REFRIGERATOR!! Unacceptable!!! read more

I'm so disappointed in sears home warranty/cinch. I called and paid $100 deductible for a latch replacement on our dishwasher. The service provider wrote down our service number wrong, and called to come and service our air conditioner. We didn't figure out why there was a mix up until later when I called for a followup. When the service provider finally showed up about a week later we were told it needed a new latch. We haven't heard from them since. We placed the work request in early August, it's now September 16, 2024. We called sears warranty at least three times in an attempt to have a different company come out and service it. Each time they gave the run around. I even asked for my $100 deductible back so I could cancel my warranty with sears. And still a bunch chaos and confusion was all we got. But, believe me... we are canceling our agreement. It's the worst customer service in the world. Smdh read more

Public published review 9/16/24 As I sit here at 5pm this is the second time for two different issues that I tried using my warranty and nobody has showed and this includes me calling both sense and sears home warranty company during the day to try to get a time when somebody would be here. The soonest available was today and I made this appointment for my AC unit over two months ago and I took off of work and kept my child home from school and sat here all day, again!! Order # 000708410826659 I called them at 12 and again at 2:30 and both times they assure me somebody was on their way, but could not give me a phone number to the technician or have them call me. It's bad enough you have to wait months to get an appointment for a nonworking air conditioner in the summer but then for them not to show up or call and I even got confirmations last night and this morning about the appointment! Nobody in customer service is obviously in the United States and are no help - not only did I take off today I spent over an hour total on the phone, trying to get a timeframe because this is exactly what happened with a washing machine claim (which they eventually gave a min amount to replace since they were no show but the $200 wasn't worth all the aggravation! They have no problem collecting your deductible months prior to the appointment but then to get a hold of somebody it is impossible. **** Find another warranty company - I use them on a recommendation from our realtor, but I assured her and let her know the issues and they will never recommend this company again!!!!! read more

Cinch home services - Proof - Pressure Washers Near Me

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Cinch Home Serves provided a horrible service when we tried to get our AC repaired. The vendor they sent was an absolute joke, he had not idea what he was doing and the AC was never repaired. We put in multiple calls to Cinch but the customer service representatives were very unhelpful and challenging to understand. I would never recommend their services and one is better off saving the monthly payments into an account which can be used for home repairs. Don't waste your money, this company is extremely inefficient. It's not worth your mental health status to deal with them. read more

This is absolutely the worst home warranty company a home owner could use. They could not find anyone to work on a garage door opener in Oklahoma City. I found one in 10 minutes that was cheaper than their deductible. Never spoke with anyone that could speak English, online claims never worked. Absolutely the worst customer service I've encountered. read more

Hot water heater started leaking, made a claim through Cinch and was connected to a plumber who had 1.8 stars and terrible reviews. I brought this up as a concern to which the customer service representative said nothing. After 10 days of back and forth and red tape, their contractor came to our house THREE different times and only made the problem worse. By the end of the weekend we not only didn't have hot water, we had brown cold water. Their plumber also left two panels off of the new hot water heater exposing two sets of live wires carrying 240V of electricity, one of the panels being at toddler height and accessibility. We have four children in the house. When I sent a picture to Cinch's plumber he responded "I must have forgotten". I finally called my own plumber to rectify the situation (and prevent life threatening harm to our children) and Cinch is refusing to reimburse for our out of pocket costs. We mentioned to them we would also have a negligence lawsuit to which they replied, 'great hire a lawyer'. Not only has this been terrible customer service, they contract incompetent vendors for a lower rate, and because of their negligence our children were put in a potentially fatal situation. All they needed to do was apologize and rectify the situation by reimbursing our $2,700. No mother should EVER have to be told that because of a company's negligence, had her child grabbed one of the exposed wires, she would have lost a child. It's an unbelievable situation, truly. read more

If I could give them a zero I would. I'm been a customer for several years as part of another company that they purchased. Problems: Can never get a live person to speak with. Must pay before they will even answer a question or schedule a call. Then the wait time is extreme. My HVAC went out in August and they schedule a tech to come in late September !!!! What am I paying they people monthly for. This is not the first disaster with them. I had a call for a cooktop problem that they sent 4 different companies out to work on. And it took many calls to get anyone to get someone here. Their price as gone up significantly at the same time the quality of service has done DOWN significantly. Advise is find another provider. They are not a good choice :( read more

Please please!! do not buy a home warranty from Cinch. They are not professional at all by all means. if you ever have to open a claim for any repairs needed to your house, they will ask for a 150 deductible just for them to open a claim, they will make you look for a professional service repair company, they will also ask you to fill up forms and not only that! you will have wait for an approval and will also make you pay and wait for a reimbursement and none of the repairs companies like to deal with Cinch home warranty . save your self a headache if something goes wrong with your house they are not willing to pay for the repairs that you may have. STAY AWAY FROM THIS CINCH HOME WARRANTY! read more

Don't waste your money and especially your time..... I called for service for my refrigerator not cooling. I paid the $150 deductible and a technician came out and made a repair. The tech said give it 5 to 7 hours to get the proper temp. After a day the refrigerator did get to the proper temperature but the freezer did not. After several days the refrigerator also stopped cooling. Went online and requested another service. A week later someone came to repair the refrigerator. After about 15 minutes the technician stated the refrigerator would cost to much to repair and it could stop cooling again. He, the repair technician that was hired by Cinch, stated he will submit this stating it will need to be replaced. For the next week and a half I tried to call and send messages with no response. I removed the refrigerator and took it to the dump. Today, almost 5 weeks later Cinch called and said they scheduled another technician to repair the refrigerator. I advised them the refrigerator is gone as their technician stated it cannot be fixed and needs replaced. Cinch stated then they are canceling the ticket and not paying to replace. I advised them that their technician was the one who said its not repairable and will need to be replaced. They were rude and stated sorry if the refrigerator is not there the ticket is canceled. I paid $150 for the deductible and have been without a refrigerator for almost 5 weeks. Horrible customer service, at least for the service repair side, and not worth the trouble. read more

Here I am again, without AC, again. And again, I'm waiting 10 days for their assigned company to come "fix" it. All within 30 days.

Utterly AWFUL Customer service. We have used Cinch home service warranty for over 10 years. Our A/C was not working and it was leaking. We called Cinch for service and the technician assessed the situation and told us we need a new coil. We inquired with Cinch about the approval for the replacement part. We were connected with a call center outside the US and the person did not speak clear English and we requested a supervisor. The supervisor listened as we explained the issue. The supervisor said she would try to expedite the approval. They said it would take between 48 and 72 business hours. We waited and did not hear back. Over a period of 2 and 1/2 weeks with no A/C in HOT south Florida and no approval or denial was articulated. We spent over 10 hours, on the phone, total trying to get an answer, approved or not approved. In the meantime we purchased a portable A/C unit for $300.00 because the heat was unbearable. After 16 business days we made our daily call to Cinch and they explained that the warranty would not cover the replacement item because it was damaged. Well, The only company that we ever had work on the A/C were approved Cinch companies. They told us to contact the company that did work about 5 years ago and ask them to pay for the coil. Needless to say we could have replaced the coil 16 days ago if they would have given us a decision on the requested replacement. They demonstrated ridiculously poor customer service and were unapologetic. You would be better off paying yourself each month in a household maintenance account then pay Cinch!Utt read more

Cinch Warranty is one of the most unprofessional Home Warranty companies ever! I recently use their services for plumbing issues, and the plumber ended up, knocking out my electrical sockets in the kitchen as well as the basement. when I called sent to get assistance, they advise I would have to put in another request for a claim. I told the representatives that it's not fair that I would have to pay for another deductible for a mistake that I did not make, and the rep was very dismissive. I have contacted my attorney general in my state and I am taking the steps to file a lawsuit. read more