The Canales crew was responsive, well priced, quick, thorough, and exceptionally attentive to…read moreclean-up and safety. Not a single nail left behind. Very satisfied with my new roof!

I was in need of a new roof. I contacted Oscar Canales, the owner and asked for an estimate and…read moremade an appointment for the next afternoon. Oscar showed up right on time and after talking to me for a few minutes climbed up on the roof and did a complete inspection. After completing the inspection Oscar said he would work up an estimate and email it to me. He got the price to me the next day. I choose them to do the job after comparing them with my other estimates. They were able to do the job two days later and were done in one day. Owner and the crew were very friendly and professional and did a good job. They also cleaned up the site very well and hauled it all away. I would highly recommend them to anyone I know who need any kind of roof work done.

As you can imagine, it is difficult for small business owners to compete with larger companies,…read morehowever, Pine Rock overcomes these obstacles. Not only do they underbid their competition but they take the additional steps of advising/answering questions homeowners have regardless of the time or day. When requesting an estimate for a roof replacement, this company responded within minutes. After our phone conversation, a meeting was set up to provide us with additional details within 2 days. Gage was phenomenal and we decided to go with this company. The crew that did the install were equally exceptional. They worked consistently until the job was completed in unbearable heat. Great job, Pine Rock owners and installers! Highly recommend this company for all of your roofing/gutter needs!!

We were very impressed with Gage from Pine Rock. He was personable and professional. He discussed…read moreour situation and helped us make great choices. Gage was very patient with au as we decided on our best course of action. The quote we received was exactly what we paid, even thought we added items to our project. The crew worked professionally and efficiently. The crew kept all the demolition contained. There was no debris left in our yard after the work was completed. We highly recommend Pine Rock.

Update on last review. Greg and his team have gone above and beyond to fix any problems associated…read morewith the install of the roof on said home. For their attention and consideration I have to go back to the 5 stars. thank you Greg for taking care of this fubar.

We had a tree fall on our house and it left considerable damage to our roof. ABC came and assessed…read morethe damage, and gave very helpful advice in the process. We were able to get our house repaired in the timeframe they quoted us and they did exceptional work. I will recommend to anyone, and use them again if I ever have the need to. Thank you ABC Roofing!

I needed some siding on my house repaired connected to some wind damage, and it was too high up for…read moreme to consider doing on my own. One other handyman had looked at this for me, but their solution didn't hold up, so i was in search of a permanent fix. I have grown fond of using Yelp's "request a quote tool" to easily put out a project request to several businesses that serve my area, and find it very easy to communicate and get quotes in this manner. Unfortunately for the tool, but fortunately for me, I may not need to request a quote again for awhile, because I am just going to hiring Chris and Chase at Carolina Custom Home Improvements to do any work I have moving forward! Chris got back to me within an hour of my quote request, with which I also submitted a pair of photos of the damage. He took a guess at the issue, provided two likely solutions, a price quote based on what we could see in the photos, and was able to come do the work within just a few days. I appreciated the direct manner he answered, and his sense of urgency. On arrival, him and Chase were easy to talk with, and got right to work diagnosing the issue. Due to some cracking on the siding, they would need to replace some of it to permanently fix things. They also noticed some other damaged siding, offering to fix that while they were at it. I agreed, and they set to work calling suppliers. They were able to not only find the same manufacturer, but the correct color! Obviously, the new siding is not faded, so you can tell it's new, but that is totally expected. Once they obtained the materials (with no markup, giving me the receipt directly) they set to work. This siding is 25 feet in the air, and a hard job on a long ladder. They got it done in around 90 minutes. It fits flush and looks great, see my photos. The job site was left clean, and they even tamped down the holes in the soil made by the ladder and their feet on the soft ground. I'm happy to use them again in the future based on this work, and they are knowledgeable on several subjects. They'll at least be my first call. They serve both the eastern Triad and the western Triangle areas (based in Burlington). Thanks Chris and Chase!

Never received a quote. No follow through. Talked a lot, no direct eye contact. Was ready to get…read morethe sink issue fixed, never heard back.

Very good job Good recommendation…read more Good prices Keep updated Home improvement is the best. Reasonable prices and monthly payments. John was great helping with getting everything lined up and in order.

Why I Walked Away From The Improvement Store: 100% Payment Upfront Was a Dealbreaker…read more I recently decided to cancel a siding project with **The Improvement Store in Greensboro, NC**, and I wanted to share my experience for other homeowners who may be considering a major home-improvement project. My reason for cancelling was simple: **I was being asked to pay 100% of the project cost upfront, before the siding work was completed.** I was not comfortable with that arrangement. I am certainly willing to pay a reasonable deposit when signing a home-improvement contract. In fact, I offered to move forward with a payment structure that included a substantial deposit, with the remaining balance paid upon completion. However, I was not willing to hand over the entire contract amount before the company had completed the work. For me, this wasn't about whether I could afford to pay the bill. It was about basic consumer protection and maintaining some financial leverage until a contractor fulfills its obligations. Once a homeowner has paid **100% upfront**, what incentive remains if the project is delayed, there are workmanship issues, something isn't completed as promised, or there is a disagreement about the finished job? I don't believe a homeowner should have to assume virtually all of the financial risk in a transaction like this. So, rather than accept those payment terms, **I cancelled the project and walked away.** To be clear, I am sharing **my own experience and my own decision**. I am not claiming that The Improvement Store will not perform its contracts or that other customers have had the same experience. I simply found the requirement for full payment upfront unacceptable for a project of this size. If the company ultimately offers me a revised written contract with a reasonable deposit and the remaining payment tied to satisfactory completion of the work, I may reconsider. Until then, I am comfortable with my decision to take my business elsewhere. My advice to other homeowners is simple: **read the payment terms before signing any home-improvement contract, and don't be afraid to walk away when the financial arrangement makes you uncomfortable.** A contractor should have confidence that the homeowner will pay when the job is completed. **The homeowner deserves some protection that the job will be completed before paying for all of it.**

Very responsive and professional. Arrived at the scheduled time, called before arriving to confirm…read more Installed the door in a timely manner, and cleaned up after the job was done. Very satisfied and recommend this business. I had originally sent out several requests for a job and they were the faster to respond. Will save the number for future projects.

I needed a small remodel job for one room and 2 baths, talked to Cransten…read more and thought they should be a good choice, Big mistake. told it should take a week to a week and a half. the job called for taking out built in bookcases and cabinetry in one wall, take out paneling put up drywall, install vanity and new top and sink in bath a, and then new counter top and sink in bath b. Job started, In at 9 and leave at 11, in at 10 leave at 2, no show 2days. At the end of the 10th work day (Uri) and 33 hrs. on job I called super for help (Omar). After the 13th day I gave up on the idea of bath b and I called the main office for help (Bryan & Christina) and asked please come out and just look at the job being done here and tell me if this is the quality of work you represent. Omar finally came out and said I can't believe this and this will have to be redone. They were having trouble scheduling and we had our spring vacation coming up so we gave them the keys to the house and said we will be back on this day it's all yours. Returned home Sunday afternoon at 4 (one week on vaca and 6 weeks after job start) and Troy is loading up his tools. The main room is 90% and at this point I'm happy with that but I walked into the bath and nothing had been done there to finish, the same as (Uri) left it, missing base board molding, unfinished drywall. If you have anything beyond 1 man, one day, patch and repair stay away. Poor supervision, poor follow up.

NC Drainage fixed rain water from entering our basement that's been an issue for 30 year. Cameron…read moreand crew were very professiona.

I am impressed and amazed at the quality service I received from this company. Every person I dealt…read morewith was professional, helpful and friendly. My yard was wet and muddy all winter and the team drew up a plan to fix it. They completed the job quickly and efficiently, and seeded and cleaned the yard thoroughly after. Their pricing is reasonable for the work they did. Highly recommend them for any drainage issues you may have.

If you're looking for a top-notch roofing company, Ryan Brazel, at Procover Exteriors is your guy…read more From start to finish Ryan was exceeded our expectations and went above and beyond by helping us replace our old roof on an investment property. Since this was our first time replacing a roof his guidance was truly appreciated. With Ryan's level of service and the quality of Procover Exteriors' work, we will be repeat customers.

If you're looking for a top-notch roofing company, Ryan Brazel, at Procover Exteriors is your guy…read more From start to finish Ryan was exceeded our expectations and went above and beyond by helping us replace our old roof on an investment property. Since this was our first time replacing a roof his guidance was truly appreciated. With Ryan's level of service and the quality of Procover Exteriors' work, we will be repeat customers.